Unfriendly  Adobe product and support

I have been trying to install premiere elements 10 upgrade for over 10 hours have used the correct seriel numbers etc Get a message that Bridge is running and it is not been started at all I cannot get any help from adobe what is going on? Support is terrible and the product is very user unfriendly

Bridge is part of the CS Suite. Are you sure that it is Premiere Elements your trying to install and not Premiere Pro?
Check your processes with the Task Manager and look for Bridge. If you find it select it and click End Process.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Similar Messages

  • How do I uninstall all adobe products and do a clean install ?

    I upgraded my hard drive after a mechanical failure on my imac. The migration assistant on the imac brought much of my old files over. But, I would like to uninstall all of my adobe products and reinstall them. Have not been able to find an uninstaller online. How do I uninstall all adobe products and do a clean install ?

    See http://www.adobe.com/support/contact/cscleanertool.html

  • Bridge crashes on start up, is there a way to do a clean install or properly troubleshoot? (Literally just uninstalled and cleaned computer of Adobe products and reinstalled Design and Web Premium and bridge still crashes..)

    Bridge crashes on start up, is there a way to do a clean install or properly troubleshoot? (Literally just uninstalled and cleaned computer of Adobe products and reinstalled Design and Web Premium and bridge still crashes..)
    Here is the crash report:
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: Bridge.exe
      Application Version: 5.0.0.399
      Application Timestamp: 4f5ec62d
      Fault Module Name: Bridge.exe
      Fault Module Version: 5.0.0.399
      Fault Module Timestamp: 4f5ec62d
      Exception Code: c0000005
      Exception Offset: 003209fa
      OS Version: 6.1.7601.2.1.0.256.4
      Locale ID: 1033
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Have you tried to reset preferences?  And no you do not have to start Bridge to do this.,
    Hold down the Ctrl key and start Bridge.  You should get a reset window with 3 options.  Choose all 3.

  • I have an old file with an .A4P video from 1999. I don't own any Adobe products (and don't really want to buy any). I just want to be able to convert the file to something that I can actually view. Any help?

    I have an old file with an .A4P video from 1999. I don't own any Adobe products (and don't really want to buy any). I just want to be able to convert the file to something that I can actually view. Any help?
    I was a kid when I made a documentary for a school project. I've been trying to figure out how to retrieve the file. 4 years ago, I was able to get the files off the Iomega Zip drive (finally), but I now see the file is saved as a .A4P. There is also a file saved as a .PKG as well, but I don't know how to open this with my Windows 8 COmputer.

    .a4p is an Authorware v.4 (Windows) project.
    Interesting you have it as a .pkg...usually that's a published-on-a- Mac extension, if I recall.
    At any rate, can you put the file up on a Box, Dropbox, FTP, etc...and send me a URL?
    I should be able to published it so you can view the project (it would be an .exe).
    It can't be converted to anything though - not without manual effort.

  • Production and support

    HI,
      Iam new to this forum.
    in production and support what we will do daily activities as a bw consultant.what will be the errors occur.can any one have document please send me.
    points will be assigned.
    Thanku
    Message was edited by: Ron Silberstein

    D PAVANI,
    There are lots of errors occur in production and support like
    1.timestamp error:replicate the ds
    2.rfc failure error: check through sm59
    2.ods data is not acivated error: manulaay activate it
    4.ale remote is locked error: check with basis
    6.sid is not matched:check master data before loading t data
    7.sid number range error.: schduler menu set number ranger
    8.short dump: chek it in st22
    9.cache problem.: restart the load,refresh the catch
    regards
    nain

  • I do not own an adobe product and want a one-time payment licence for students and teachers, what should I get?

    I do not own an adobe product and want a one-time payment licence for students and teachers, what should I get? There are so many licenses to choose from and at least 3 lightroom licenses for students.

    If all you are looking for is Lightroom, I would suggest going to your campus computer store. The computer store where I worked had Lightroom in stock. If your store doesn't have it in stock they can order it for you. There is really only one Lightroom 5 license that comes with the standalone version, student or otherwise. The program is identical either way. Licensing for the creative cloud is handled through the web and the payment method, But you aren't concerned about that.

  • I moved 2 weeks ago and my computer never started again. I need to retrieve all my adobe products, and there is a long list of them. What do I do first?

    System crashed. Need to retrieve all my Adobe products. What do I do?

    Berlene8000 please contact our support team to locate your account and serial numbers.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

  • Infuriating Adobe Website and Support Services (pricing query)

    I have never found a less user friendly site than Adobe's.
    All I want to do is find out the exact cost to upgrade from CS5 to CS6 at student price and crossing from PC to Mac. I have spent....about 2 hours trying to (a) find out the price and (b) contact support.
    What I have learned is that I will likely never get an answer from them. This is appalling. For the astronomical price they ask for their software, the VERY LEAST they could offer is a half decent support service - instead it directs the queries to sources other than itself than are less than useless. I once somehow found a link to upgrade from cs5 to cs6; but not at student prices, the process was not intuitive (you had to first presumably buy the full version) and i've not been able to find it since anyway.
    The website is even worse - every link is trying to force feed Creative Cloud; which is going to be most people's LAST preference I would assume given no one wants to pay monthly fees - I certainly don't. That's IF you can find a link to the right creative suite software, but I'll be damned if I can find one for the student upgrade.
    Seriously adobe, your website and support services are atrocious.

    Yes, well i've just found out about Adobes monumentally poor decision with regards to it's Creative Cloud products. (may be old news for some, but it's new to me).
    They have basically just made my career now come with a monthly fee, I can't adequately describe how much I hate them for this. I can barely afford to upgrade once every few years as it is.
    In regards to what you were saying, the premium design suite (indesign, flash, illustrator, etc). But it hardly matters, I'm going to be finding and paying for alternatives - and be doing what I can to support them besides. Screw Adobe for this; the very least they could offer is a 'Pay Once' alternative; even if only digital. It's just greed with little regard to the fact that it's hard enough to afford the old packages as it was, without making it more expensive long term.

  • I deleted all adobe products and then re-installed them. But now I have no volume icon in videos

    I have everything fine in Mozilla Firefox but in internet explorer. My internet explorer is up to date. I have windows vista business. You guys have helped me get the adobe products already.
    Quick catch up. Everytime I went to adobe.com to get something it would NEVER istall. So I had tech support from you guys hook me up with the download links that worked. They all worked great. They all show up in control panel--programs. But in internet explorer I can play videos, but can't here them because the volume icon is GONE.
    Please help me once again and thank you for your efforts.
    peace
    josh

    Please provide some details, e.g. your Flash Player version, and a link to a site with no volume controls.
    A screenshot would also help: http://forums.adobe.com/thread/1070933
    [topic moved to Flash Player forum]

  • I am a new using Adobe products, and I am creating an Animation using Edge Animation.....

    Hi guys.
    As I said, I am new working with Adobe products, like Dw, and now I am creating an animation using Edge Animation.
    Actually, I am creating a carrousel with different pictures representing three different apps being displayed from different devices, moving them and creating a simulated
    movement for each one, based  on the functionality, that action should be activated by a button (i.e.) titled "Inventory", the action to execute is to move
    the three related screens ( Desktop, Ipad and Iphone ) from the original position  to the middle screen, but at the same time, and this is what I need to know,
    If there is another set of screens for a different application, how to move those back to the original position, before moving
    the selected one, "Inventory". I tried to use a duplicated transition and inverting, it works, but it doesn't stop waiting for a new action, and how to combine
    that movement back with the selected app-transition?
    I put  two screenshots with the stage and the original position for all of them. I have not created the buttons yet. I imagine I should use some kind
    of conditional statements to execute the action sending back  those elements  located in the middle  of screen, because were selected before,
    and then execute to animation to move the selected app.
    I would appreciate your help on this matter.
    Thanks.
    Gustavo Hevia
    original Position.
    After the First animation for Inventory App.

    No answers, Ok.
    I will try to give you more information about I want to do.
    I am a Filemaker Developer, and I started creating my webpage, and one of thing I would like to do is this
    animation and put it on my website.
    What I want is to simulate a carrousel of options to show the selected application using the three buttons,
    Now, I put the three buttons and each one of them is moving the three corresponding applications, that's fine.
    But the issue I have :
    I am using Mouseover and Mouseout to show a different color and size of the buttons, and to execute the
    corresponding animation.
    For each event I created different labels : Inventory_hover ; Inventory_mouseover ; Inventory_Animation and
    Inventory_Animation_Reverse and so on.
    Testing that
    After I selected one of them, and it ended moving the three pictures to the center of the screen, and then I
    leave, the three screens moved to the original position, which is not a bad idea, but I want to control that
    moving.
    So, what I want as a summary is :
    1) to control that back movement. I was trying to figure out how to add some code inside the Animation code, and
    just before execute that animation, check if there is another application selected before, and then move that
    set of pictures back to the original position, since I have only three applications pictures, and only one can move
    at the time, the checking "If Statements" would be for two others conditions.
    2) That should be done only when one of the buttons is clicked, and not when the mouse leaves the buttons like it
    is happening now.
    I attached a zip file with my EA files.
    Thank you in advance, Any help would be really appreciated.

  • Adobe Products and recent lockup/crash/dead system issues.

    So there has been a lot of talk recently about some Adobe products (photoshop included) having some real issues with the most recent security update (2006-003).
    There has been some suggestion that deleting VersionQue will fix this issue, as well as some other solutions. The issues themselves seem to vary a little, from photoshop refusing to install, to system locking up upon PDF work, to the system not booting at all!
    I thought it wise to email adobe personally and ask what they suggest you do.
    Here is the response I got:
    John,
    Adobe has been able to reproduce a complete freeze of an Intel based Mac when installing the Creative Suite 2 or Photoshop CS2 after the Quicktime 7.1 and security update 2006-003 were installed. Note, both these updates must be present for the freeze to occur. In addition, the Adobe pdf printer will also cause a system freeze. We have communicated the problem to Apple who are investigating the cause. Adobe can't fix the problem, the solution has to come from Apple.
    I can't advise you on the best way forward, I don't know what Apple's timeline for a fix will be. You could also forego the QT 7.1 update. Please note that we have not done extensive testing of our current applications under Rosetta..
    Regards,
    Sooooo....! Looks like the ball is in the orchard.
    Feel free to post your work arounds to the issues in this thread!

    This one is easy!
    Boot to safe mode (hold down shift after the startup chime until the spinning gear appears)
    Go to system preferences - accounts - remove any login items there
    open up Macintosh HD -> Library -> and remove the startup items folder
    reboot
    win

  • Adobe maintenance and support contract renewal

    I'm not sure if this is the correct forum, but i have no idea where else to ask for help. I received an email from adobe that our maintenance and support will expire in 90 days and if we haven't been contacted by adobe we should contact them. So I've been calling and emailing all sorts of numbers and emails for a week now and no one is able to tell me what's going on/how much it cots/who to contact.
    I have emailed [email protected] 2 weeks ago and never got a reply.
    any help is much appreciated

    Hi Deb,
    I would suggest calling the Customer Service department; you can get the info from the following link:
    [http://www.businessobjects.com/company/contact_us/]
    Call either the Canadian or USA number. If they can't help you directly, they should be able to tell you who you need to contact to resolve your issue.
    You can call on CIC numbers they would be able assist you in creating an Incident.
    Americas : 1 866 8907686 (toll-free)
    support.bosapamerica@ sap.com (Remove the space)
    APJ: 1800 613459 (toll-free)
    support.bosapasia@ sap.com
    EMEA: 08081012181 (toll-free)
    support.bosapemea@ sap.com
    Hope this helps!!
    Regards,
    Shweta

  • How do I uninstall an application from my Macbook Pro? I have been having all sorts of problems with Adobe products, and need to uninstall so I can re-install them

    How do I uninstall an application or software from my Macbook Pro? I have been having all sorts of problems updating Adobe Reader and Flash player on my mac that I need to uninstall them so I can re-install them.

    Uninstall Flash
    http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html
    For Reader search "unistall adobe reader mac" for the version you are running
    https://forums.adobe.com/message/4793407  XI
    http://helpx.adobe.com/acrobat/kb/installing-uninstalling-acrobat-x-mac.html  X

  • How do I totally remove all adobe products and associated material from my Macintosh computer?

    The title is my question. (not allowing me to simply copy what I wrote is part of why I've grown to hate Adobe so much!)

    This is the Acrobat forum so the only Adobe product we can really comment on is Acrobat Pro. That has an uninstall app in the Acrobat Pro folder within Applications.

  • Am switching to a mac can i download adobe products and activate on mac

    Have adobe creative cloud on PC  however I am a switching to a mac. Can I just go ahead and download adobe programs and activate on mac?

    Hi Lowflier1,
    Yes you may download the CC apps directly from CC App Manager(or Download Manager). You may refer to the below mentioned link:
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    Let us know if this helps,
    Regards,
    Gurleen

Maybe you are looking for