Why do video clips in purchased v12 still show "created with trial version"

I'm new to Premiere so bear with me. I trialled elements v12, liked it and purchased a download. When I import clips they still show "created with trial version". I removed all traces I could find of the trial version before installing the new one so I'm baffled.
Can someone please enlighten me?
Thanks

rogdav
Please check out the following two blog posts to see if any of the solutions will work for you in the likelihood that we are dealing with an activation issue.
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
If all else fails and while Premiere Elements is still the current version, it is a good idea to involve Adobe in this via its Adobe Chat. For that, click on following link.
Contact Customer Care
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
I have set the above link for Chat Panel. If the set does not hold, then you will need to navigate to Chat Panel using the above titles as guides.
As of a few moments ago, the Chat Panel was shown as available.
Please review and let us know the outcome.
Thanks for the follow ups.
ATR

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Why do video clips in purchased v12 still show "created with trial version"

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