Why does the Apple company not care about its customers enough to repay them for lost music that is the company's fault?

I recently updated my iPod touch software and I have been a happy apple user for years but today I updated and my back-up file was corrupted by the end of the process making me lose all of my music and apps. I know that the apps are easy to get back but I have spent $100s if not $1000s of dollars on music in the iTunes Store and now there is no way for me to get ANY of my music back other than what I have locally on this computer. Does anyone know anyway I could get my music back or will Apple give me any credit for all of my music that I purchased? This is very frustrating and now I don't have any music. Thanks Apple.

If you are in the U.S., then you can get the music back, just like apps.
It is your responsibility to backup your music and to make sure that backup is good.  How is it that you have come to believe that your failed backup is Apples fault?

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  • Verizon does not care about its customers

    I have had verizon fios for quite a while now, the service itself is great but... I am a litle tired of the hackers, not sure if they are outside hackes or if this is an inside job....
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    It is best to do the factory reset before downloading the update, because some of the apps that you have downloaded may conflict with the update.  If you are having troubles with the new update I suggest you backup your applications, and then complete a factory reset. 
    The applications that come preinstalled on your device that you mentioned have no affect on your phone or its battery life, unless you have clicked and installed them to your device.  
    MasterResett: Allows to reset device back to factory settings.
    Factory Reset option 1
    From the main screen, touch menu tab
    Touch Settings
    Touch Privacy
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    Warning: This will erase all data from your phone, including:
    Your Google account
    System and application data and settings
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  • Verizon doesn't care about its customers

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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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  • Does Verizon Wireless really care about its customers?

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  • Why does Adobe not care about its users?

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