Why does Verizon constantly neglect it's subscribers?!

The CYAN update for Windows Phone has been out for months now and yet Verizon refuses to upgrade the Nokia Lumia Icon. Verizon won't even give us a date of when they expect to issue it. "When it happens", "soon", "we're still testing"... these are just cop outs. So...
VERIZON... send the Cyan update to Nokia Lumia Icon users already. Stop playing corporate games at your subscribers expense. You are NOT too big to fail. You have been warned.

"warned" or else what? You'll come back and complain some more? You know what make companies listen? Money or the taking away of it. If all the people with various issues with Verizon actually left them maybe these issues would get resolved better. Verizon's churn rate is less than 1% per quarter. Why would they feel they have to change anything? If so many people are supposedly so fed up how come 99% still stay per quarter? Trust me if that churn rate went to 5% they'd be making some changes.

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    LRVassar wrote:
    Ann154
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    rcschnoor
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  • Why does Verizon shuffle arond local channels?

    I have a question.
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    I'm glad I was able to reassure you, but I now think I went too far. Looking at your channel listings you provide, Verizon has some major problems to make it all line up. And looking in more detail at ours, it isn't as simple as I made it out to be.
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    Justin
    Verizon FiOS TV, Internet, and phone
    IMG 1.6.0, Build 06.89
    Keller, TX

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  • Why does Verizon hide the fact on their network an iPhone cannot deliver simultaneous voice and data

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    Well if this information was as ubiquitous on the web as you suggest, I am puzzled why it took three weeks of troubleshooting with many levels of Verizon support before we collectively concluded this was the situation...
    Regarding Reading what I sign... Thanks for that advice though in this situation I was handed a stylus and told to sign a Signature Pad at the check out counter... ONLY AFTER I signed (for the purchase only)  was I presented with this return policy conveniently nested in a 3 foot long reciept consisting of paragraphs of Helvitica 6 type set info...   I made the assumption that the sales person could correctly  answer a direct question regarding the policy I  inadvertently signed for when authorizing the credit card charge...   Even more concerning is that when by my actions and constant communications with Verizon, my intent was clearly based on the information I had gotten from the sales rep.  and if I was given misinformation it would seem Verizon could show some integrity and support the situation with some equitable solution rather than hiding behind contracts collected from sales staff who do not tell customers the truth..... 
    >> Minor edit <<
    Message was edited by: Verizon Moderator

  • What's with the 3Mbps limitation on DSL, and why does Verizon refuse to offer higher?

    Verizon's High-speed Internet website states they have two services offered above my 3Mbps plan. I've spoken to a few people at Verizon's customer service center (including a supervisor), and all are adamant on their stance that they cannot offer a higher service for my area (southwestern PA).
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    reddit Discussion: https://www.reddit.com/r/verizon/comments/2u46yc/whats_with_the_3mbps_limitation_on_dsl_and_why/
    Some quick modem statistics:
    Mode: ADSL2+
    Traffic Type: ATM
    Status: Up
    Link Power State: L0
    Copper Loop(kft): 0.0
    (Downstream/Upstream)
    Line Coding(Trellis): On On
    SNR Margin (0.1 dB): 239 195 (23dB 19dB)
    Attenuation (0.1 dB): 280 145 (28dB 14dB)
    Output Power (0.1 dBm): 61 122
    Attainable Rate (Kbps): 17928 1251 (17.93Mbps/1.25Mbps)
    Path 0
    Rate (Kbps): 3360 863 (3.36Mbps/0.86Mbps)

    It's possible that you are coming out of a remote terminal or remote DSLAM, rather than a full blown central office. Verizon seems to have an unspoken rule or habit of only provisioning 3Mbps and below to customers on the remotes. To augment that, it's been seen in some cases that they are running Fiber to the remotes, but only supply the equivalent of several T1 circuits rather than OC-3 Fiber or better.
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    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Why does Verizon want me to pay *more* to renew my 2-year FIOS contract than to let it expire?

    Currently I'm paying $104.99/month for Extreme HD and 50/50 internet.  When my contract expires in August, that will supposedly go up to $119.99/month: When I go to the upgrade/renewal page, I'm offered a start a new 2-year contract for the very same services for $124.99/month: So why on earth would I do this?  Why would I sign a contract to pay $5 more per month for 2 years on the chance that maybe the off-contract price will go up at some point? It's also worth noting that if I try to sign up for service as a new customer, I'm offered the Extreme HD and 50/50 Double Play for my current $104.99/month for a 2 year contract.  I know from experience that trying to get new-customer offers as an existing customer is a losing battle (despite the fact that I already have the lines and equipment and would require zero labor from Verizon), but it still seems like a crummy way to treat existing customers.

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  • Why does Verizon expect me to buy a wireless network extender?

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    punkriffic wrote:
    I'm supposed to be living in the future where things are wireless and are expected to work without tying me down
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  • Why does Verizon call me from unrecognized CA number - 949-286-3973?

    It appears that you (Verizon) are calling my cell phone from an unidentified California number - 949-286-3973. From a brief search on the Internet, this seems to be what you are doing. PLEASE STOP DOING THIS!!! I understand it to be a survey about customer service but I do not answer scam calls (any number I don't recognize is a scam caller to me, especially a robo call that does not leave a message). This is the same complaint you know you have heard repeatedly from a lot of your customers but you have determined that you don't care and just keep on doing it. Every time it happens, we have to take the time to research it and figure it out, total bull and you are ******* customers off. Call them from a recognized number or do not call them at all.
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    cf1234 wrote:
    It appears that you (Verizon) are calling my cell phone from an unidentified California number - 949-286-3973. From a brief search on the Internet, this seems to be what you are doing ... Every time it happens, we have to take the time to research it and figure it out ...
    I got a call today from this number - since I use my phone as a business phone and do get calls from clients or potential clients that I do not have in my contact list (yet), I DO answer calls where I do not recognize the number.
    I answered it, it was a survey, took about 3 minutes to punch in a few numbers, and then hang up.  They probably won't call again unless I call customer service again, which was what triggered this call today.
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  • Why does Verizon make this process so difficult.

    I'm trying to upgrade to a new iPhone. Two things are bothering me. First, once you start the order Verizon purposely cuts off the cancellation button. As I am trying to determine which phone I'd like, I have to sign out and back in every freakin time I want to cancel the order. Thanks Verizon for trying to strong arm people. Nice work.
    Secondly, my biggest complaint is that there is no information available about redeeming your old iPhone for credit for the new one. Even if you're saying I can recycle the phone, once you start the upgrade process that information goes out the door. There is no credit. All I want to know is if Verizon will recycle my old phone for store credit and for how much. Clearly, I'm going to have to get my money from Apple for the credit because Verizon is trying to rip people off.
    For the first time in the entire time I've been a loyal Verizon Wireless Admin customer, I see how the company is trying to rip people off of their upgrades. By the way, if I were to go to a month-to-month contract why on earth would I pay $500 more from Verizon to get the a $200 Apple iPhone.

        Congratulations on your new phonem Sherryist. We are so happy to have you be a part of our wireless family for so long. Wenever want to uspet you. 
    Please know we are always here to help. In the event you want to cancel an order, we can do that for you (speak to a representative). We don't want you to inadvertently cancel the order which is why it is requested you contact one of us to complete this step.
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    On or before 9/30/14, retail customers should either trade in the old device at a VZW Retail store or submit the device trade-in online at trade-in.vzw.com
    Customers trading online have to return devices to VZW by 12/1/2014,
    If you have Find My iPhone enabled, it must be disabled prior to the trade in to get the full trade in amount.
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    TamaraH_VZW
    Follow us on Twitter @VZWSupport

  • Why does Verizon overcharge the hell out of you?

    So, I find out today that I have been charged $207 for this last month. I called in to ask about it and customer service was fairly nice. Although they did charge me for an "early termination fee" for the line that I had terminated a month ago ($65). I had looked up the date and I had planned that it would be disconnected after the 2 yr contract was over. However they still went ahead and charged me with this **** Fortunately the customer service agreed with me that I had terminated the line after the 2 yr contract and gave me a credit for this fee for next month. I will see if they will credit me on the next bill and I sincerely hope so because if not I am going to complain at the consumer affairs about Verizon Wireless.
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    I wanted to ask everyone for your opinions. Is this verizon overcharging the hell out of me? or Am I just mistaken?
    I feel like this happens a lot to the customers at verizon and I've read multiple threads of them overcharging the customers. Honestly, I feel like this is total B.S as my friends with AT&T can get a better service with only $80. I am seriously considering changing my wireless provider as verizon had done this to me several times now.

    Lunytoon wrote:
    I also was overcharged when I changed plans with 4 days left on the billing cycle.  When I got the bill, I saw they refunded the my money for the month in advance that had already been paid and then charged me a full month at the much higher rate for our new plan.  How is that legal?  You get billed an entire month for 4 days of service.  It all depends on how you dated the change and what the circumstances were. For example, say you were on a 700 minute plan and had noticed you used 1200 minutes in the first 26 of 30 day cycle so you upgraded to a 1400 minute plan. You could have had the change take place that day and have an allowance of 607 minutes for the 1st 26 days resulting in an overage of 593 minutes for those 1st 26 days. You would then have an allowance of 187 minutes for the last 4 days of the month. This scenario would have given you a refund of 4/30 of the 700 minute plan and a charge of 4/30 of the 1400 minute plan on your next bill in addition to that 593 minute overage of $267(593 x 0.45) . ON THE OTHER HAND, you could also have back dated the change to the beginning of the cycle causing the scenario you describe of having your current plan charge refunded and the entire month at the higer plan rate, however you would not have had any overage of $267. Which would you prefer? The entire month's charge with no overage, or a partial month's charge with a $267 overage fee? I know which I would prefer!!!!!
    Why don't the service reps let you know you are so close to the end of the billing cycle when you are in the store working with them on your order?  I would have waited the few days to start a new cycle.  I just got an email saying I got a $25 credit, but can't find any explanation anywhere what it is for.  They owe me more than $25. 

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