Why does Verizon hide the fact on their network an iPhone cannot deliver simultaneous voice and data

Question

For me the breaking point was when the local Corporate Store clerk lied to be about their return policy.  He even documented the information he gave me and that didn't matter to management or corporate.  I made a decision to switch to the iPhone and was specifically told I had 30 days to evaluate weather I could make the transition from android to iOS.  If I couldn’t for any reason, I could just return the phone and pay the $35 restocking fee and we were then free to choose from one of the many androids.
After weeks of challenges and countless hours spent with first tier then second tier then a product specialist we all came to the documented conclusion that the iPhone, on Verizons network could not support data and voice at the same time... Every other smart phone on Verizons network could and always has... the IPhone on ATT's network can support both voice and data at once... but Not On Verizons network...
Each tech I spoke with seemed shocked and in utter disbelief that this could be so. They blamed ATT for harboring special privileges hold over from their exclusive relationship with Apple.  Which is not true.  Then they blamed Apple for delivering handicapped phones to Verizon on purpose. Well, with an Apple Product Manager on the phone listening in on a Verizon Tech giving me this among other excuses why I could not be on the phone and using google at the same time,  the Apple Rep finally jumped in and very politely cleared up any miss information the Verizon tier 2 support rep was fumbling out.
So after I had done everything in my power to make the phone work the way I had understood it would.  And had every reason to believe it would.  As did every Verizon rep I spoke with at first until they did a little research and found Verizon had deliberately been hiding this fact from customers.  So I conceded to go back to the Android world for now and let Verizon sort out this glaring deficit hopefully in the near future…  Though every support rep concluded that there was no mention of this being fixed or even a problem so not to hold my breath…
I couldn’t have been more shocked or infuriated when I went to exchange the “still in the plastic mint condition iPhone” I was told I had to have brought it back in the first 14 days… I pleaded and argued, even directed the manager to the notes entered in verizon’s own support documentation regarding my case and he said “well I see here where you were told that but that rep was wrong”.   That may be so but I based my entire testing and evaluation timeline based on the dates the rep clearly and admittedly told me!   The store manager said there was nothing he could do. 
Now I mentioned I’m a Network Solutions Provider and being able to be on the phone doing a support call and using my cellular internet at the same time are an absolute must for me to be able to preform my job.  Every Verizon smart phone I have ever owned had been able to do this.  Now I am told I am STUCK in a two year contract with an inadequate  device that I cannot exchange and therefore functionally useless to me. 
Verizon corporate nor the store manager cared one bit about my position.  They stood behind a little register tape that by signing my credit card receipt I now owed them two more years of my life and now they could care less weather I had a functioning solution or that I had been a loyal customer for over 17 years. Or that I had brought entire small business offices to them for cell services. Just stood there and held a copy of my receipt and said, well  you signed it so here is what it will cost ya to get out of it! 
He got out a calculator and started running numbers for what I would have to pay to fix this situation… What I would have to pay to even leave Verizon and go get cell service from someone else.  It felt dirty … seedy… like being at some 3rd world used car lot where some shyster had gotten someone wrapped up in a contract and now was going to squeeze the life out of a customer even though they couldn’t’ even deliver the service they implied you were going to get in the first place. 
In 30 years of being a small business owner I have never encountered an organization that had less integrity or more unscrupulous business practices… 
I see post after post of Verizon  Customer Support  reps answering threads… funny I haven’t found one where a user honestly thanks the rep for actually helping them out…….  Please Verizon Customer Support, show me you actually can look at a situation and see an equitable solution where a Customer and the Share Holders can both win…..

Answer 1

Well if this information was as ubiquitous on the web as you suggest, I am puzzled why it took three weeks of troubleshooting with many levels of Verizon support before we collectively concluded this was the situation...
Regarding Reading what I sign... Thanks for that advice though in this situation I was handed a stylus and told to sign a Signature Pad at the check out counter... ONLY AFTER I signed (for the purchase only)  was I presented with this return policy conveniently nested in a 3 foot long reciept consisting of paragraphs of Helvitica 6 type set info...   I made the assumption that the sales person could correctly  answer a direct question regarding the policy I  inadvertently signed for when authorizing the credit card charge...   Even more concerning is that when by my actions and constant communications with Verizon, my intent was clearly based on the information I had gotten from the sales rep.  and if I was given misinformation it would seem Verizon could show some integrity and support the situation with some equitable solution rather than hiding behind contracts collected from sales staff who do not tell customers the truth..... 
>> Minor edit <<
Message was edited by: Verizon Moderator