Why does volume go to zero all by itself?

this is an i[pod touch

If a reset, restore from backup, or restore to factory defaults does not correct this issue, it's likely hardware related.  It's often the result of your iPod coming into contact with some sort of moisture.
In that case, you'll want to set up an appointment at your local Apple Store/Genius Bar and see if there is anything they can do for you.
B-rock

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