Why doesn't Verizon do something about their tech support?????

Verizon Tech Support is definitely outsourced to call centers outside the country. They are quick to offer an apology to your problem, but they make it very apparent that it is your problem. If you do not do exactly as they instruct you to do, they will happily close out your ticket, and your problem still remains unsolved. I have been through the ringer with them on more than one occassion about the same exact issues. Each time that I call, I have to go through the same song and dance, eventhough it is the exact same issue that I have contacted them about before, and the issue is clearly on their end and not on my system. On one occassion, I sat and argued with a gentlemen in Mexico that my issue wasn't fixed. They said it was fixed. I said it wasn't, and I would loose my DSL connection while I was on the phone with him. Another instance, they disconnected my DSL because I have dry loop service and my home line did not have a dial tone, so the techs came out and disconnected everything. Tech support was a joke then as well. I was on the phone for several hours trying to convince them that it was an issue on thier end and not mine.They claimed that I had to be home for the repairman to come out, but I did not have to be home for them to come out and disconnect it in the first place. Because I would not go through all their trouble shooting steps, they would close my ticket out and my problem would remain my problem until I would call them again. It took an act of God for them to come out and get things reconnected again. I actually feel physically ill now when I have an issue with my DSL because I know what it will entail just to get the trouble ticket set up. I have had the operators claim that we have a bad connection (after being on the phone with them for over an hour). They claim that they will need to call you back, but then they never do. When I call back and check on the status, guess what, my trouble ticket had been closed out. This past instance, I called and complained about a slow connection. The same exact issue that I contacted them about over a month ago. After going through the song and dance again, they claimed that someone would call me back in 24 hours, and no one has. I have complained to the FCC and the State Corporation Commission on more than one occassion, but it seems as if it just business as usual for Verizon. {please keep it relevant} I think that is the only way that they will get the message that what they are doing just isn't going to cut it anymore, and they need to make some changes. I have cut my home phone line with them because of their lack of service. If I had an alternative to DSL available to me in my neighborhood, I would gladly take it so I could finally severe all ties to that company. There has to be something better than business as usual.

{please keep it relevant} I contacted tech. support on Sunday about my slow internet connection. I was pulling 52 kbits/s on a 3M service. This is the second time that I have had this issue. The last time I contacted tech support about this issue was about a month ago. I went through the same song and dance without any resolution. Somehow the next day, my connection was corrected and I was getting my 3M service again.
This lasted for a month. I called Sunday, 10/11/09 about a slow connection again, Same issue, only able to get 52 kbits/s. Yet, I had to set through the same old song and dance with Verizon tech support. We did things like clear my internet explorer cache and cookies and run a speed test, when I already told the foreign gentlemen on the other end of the line what my connection speed was. How is that going to help improve my connection speed????? At the end of it all, I was told that I would be contacted by a senior tech support specialist from Verizon within 24 hours. Sure as the sun shines, it is now Tuesday, 10/13/09 and I have yet to hear anything from the senior Verizon tech. support.. The kicker is that I am not at all surprised by this. This is now the norm for Verizon. Yet, I still pay my bill. I am still under my contract.
I am going to make a prediction. Next month about this exact same time, I will be contacting Verizon with the exact same complaint, a slow interner connection, and I will have to go through the same old song and dance and have to do things like re-boot my modem and clear my internet explorer cache and cookies and run a speed test, eventhough I have told the foriegn guy from tech support that I have already done all this. Then, they will promise that someone from the senior tech support from Verizon will give me a call back within 24 hours and I will not hear from anyone.
{please keep it relevant}
{edited for privacy}

Similar Messages

Why doesn't Verizon tell you about "Plan B" when your phone is stolen?

They pretty much want to disable the phone as soon as it's stolen, but there are options for locating it (though I wouldn't go there without a police officer).
Could possibly have retrieved my DroidX and friend's IPod Touch if they'd been more forthcoming. Instead, looks like they are just trying to sell more phones on the backs of petty thieves.
(Plan B is at https://market.android.com/details?id=com.lookout.labs.planb&feature=search_result&rdid=com.lookout.labs.planb&rdot=1, BTW.)
Also recommend getting "Where's My Droid" --- helps you find phone if you just misplaced it, and gets GPS coordinates if it's been lost or stolen.

caslon wrote:
They pretty much want to disable the phone as soon as it's stolen, but there are options for locating it (though I wouldn't go there without a police officer).
Could possibly have retrieved my DroidX and friend's IPod Touch if they'd been more forthcoming. Instead, looks like they are just trying to sell more phones on the backs of petty thieves.
(Plan B is at https://market.android.com/details?id=com.lookout.labs.planb&feature=search_result&rdid=com.lookout.labs.planb&rdot=1, BTW.)
Also recommend getting "Where's My Droid" --- helps you find phone if you just misplaced it, and gets GPS coordinates if it's been lost or stolen.
While you do make a good point, it's not quite the Black Helicopter scenario you'd like to think it is....(But since it's a popular pastime to make Evil conjecture about those that think differently than we do, go ahead and indulge yourself....)
It is Verizon's policy to NOT officially support the 3rd party apps available in the various App Markets. Part of that is to absolve themselves of the liability brought on by bad apps causing havoc on your phone (they do exist, I know). The other part is to not show certain favoritisms to various app developers, of which there are thousands. Hell, for a long time, that's why AT&T (if I understand what I read a whikle back) didn't carry Android phones because they didn't want to allow 3rd party apps on their phones. I don't know Apple's official policy on apps for the i-Whatevers, but Apple does vet out the app they allow pretty seriously.
At least, this is how I have interpreted the various explanations on the subject.
Right or wrong, there's your answers (among others). And I do agree with your point. It would help us locate a certain grandson's missing Samsung phone at the moment...
Geri O

What on earth is the "click me" lego man on the home page and why doesn't it do something when I click?

What on earth is the "click me" lego man on the home page and why doesn't it do something when I click?

The Click Me logo is part of the Humble Mozilla Bundle promotion - once clicked you should be able to control the character with the "WASD", and "IJKL" keys.
Quoting '''the-edmeister''' from https://support.mozilla.org/en-US/questions/1025706
That Click Me game is part of the Humble Mozilla Bundle promotion on the default Home Page [about:home], that loads from the Mozilla servers in the "Brand Logo" (DIV) section of about:home. A feature that was first used in Firefox 29 [IIRC] just prior to the start of the Olympic Games.
Also, part of that promotion is addressed in the "Snippet" below the Search Container on the about:home page.
If you want to block the "Brand Logo" section (and the "snippet" below the Search container) from ever being seen again, you can install Stylish and this UserStyle. https://userstyles.org/styles/104673/about-home-hide-snippets-and-hide-brand-logo

Why doesn't my lightning to 30 pin adapter support any of my audio my from ipod touch 5th generation

Why doesn't my lightning to 30 pin adapter support any of my audio my from ipod touch 5th generation.on my dock

Have you contacted the dock manufacturer?
The adopter supports audio if the dock manufacturer says the dock supports the 5G iPod.
It may be that the dock does not work with iOS 6.x vie the 5G. Sometimes an iOS update will break compatibility.

Why doesn't my version of Photoshop or Lightroom support my camera?

For a complete overview on camera support in Photoshop and Lightroom, read Jeff Tranberry's article Why doesn't my version of Photoshop or Lightroom support my camera?

Hmph... It does not work for me, when I click Update in CS6, it says all applications are up to date! That then shows Camera Raw being 7.3...
I then launched LR 4.3 and was greeted with the update to 4.4, which worked perfectly fine.
I returned to CS6 and checked again, to no avail...
So my LR is now stating 4.4 and Camera Raw 7.4, however CS6 is still showing Camera Raw 7.3!
Any ideas, or help?
I own perpetual license and am working on OSX 10.8.3, for all it matter.

Why doesn't Adobe market an ereader device that supports PDF?

Why do I have to have my books converted to epub format, when customers would just as soon read pdfs, which would be much easier for me to create? I'm told it's because Kindle and the rest of the players aren't supporting pdf. So why doesn't Adobe support it and market it as an ereader platform? They could make money with ereader devices and marketing channels that do support pdf. Adobe's response was to bring out their ereader software, but there are too many of those platforms already. PDF on the other hand has the biggest customer base in the world. Is Adobe missing out here, being focused too exclusively on software and not aware of the kind of opening Amazon jumped on? Kindle has come from nowhere to dominate the market. Adobe could have a good share by marketing a pdf reader. Granted PDF doesn't wrap lines, but if you make the pages small, to fit in an ereader window, there are a lot of advantages to having page numbers too.

I'm also waiting for this feature.

Can I vent about Adobe tech support?

Man, am I frustrated. I upgraded to CS4 because I was having problems viewing some files in CS3. Concurrently, I upgraded to Snow Leopard. Now, when I open up a page from our site in Dreamweaver, the headlines, which are all in Courier, don't display (you can see them, however, in preview). The very same files display perfectly in CS3.
I've tried working with the CSS, tried changing the code, all to no avail. Yesterday, I called tech support. He had me reinstall. That did no good. Then he put me on hold, came back, put me on hold again, came back. None of his suggestions worked. About 45 minutes into the call, the line went dead.
I called again this morning. I explained what we did yesterday and asked for some kind of level two support. The woman said let's try a few things first. The first thing she told me though was that CS4 did not support Courier. I told her I could change fonts to Courier in the body of my document. She put me on hold. Came back, had me change the prefs. That didn't work. Put me on hold again, came back and said that I should contact the community of experts.
I said but I just spent all this money purchasing your software, why can't I speak to someone on the next level of support. She said the community of experts did work for Adobe. It appeared to me that the people were volunteers who nicely offered their time to help, and while I appreciated that, I really wanted to speak to someone who worked directly for the company. She insisted that they were Adobe employees.
When I expressed my doubt, the line went dead. This time I was convinced it was not an accident. Now, I'm a reporter by training. I know how to talk to people on the phone, and I know very well that you don't get anywhere by being rude or raising your voice. I was clear however that I did want to speak to someone in Tech support on the next level. But all I ended up with was a dead line and software that doesn't work the way it should.
Is there some one way to get to Level Two? At this point I'd be willing to pay (even though I don't think I should) to straighten this out.
Ok, I feel better now.
Jeff

jeffisme wrote:
Man, am I frustrated. I upgraded to CS4 because I was having problems viewing some files in CS3. Concurrently, I upgraded to Snow Leopard. Now, when I open up a page from our site in Dreamweaver, the headlines, which are all in Courier, don't display (you can see them, however, in preview). The very same files display perfectly in CS3.
Sorry you're having problems, but Snow Leopard was released only a few days ago. CS4 is now a year old. I have upgraded to Snow Leopard without problems, but others have experienced a lot of pain. It's difficult to know where the fault lies.
She said the community of experts did work for Adobe.
She's wrong. Community Experts are not Adobe employees. Nor do they receive any payment for the help they offer in the forums. Many of us will be attending a "Community Summit" just before Adobe MAX in Los Angeles in three weeks' time. I intend to raise this point at the meeting. We're experts in using Adobe programs, not a dumping ground for problems that the paid support staff fail to handle.
There, I've let off steam too.
To give feedback about customer/technical support, please post in the Adobe.com feedback forum.

MY APOLGIES ABOUT THE TECH SUPPORT HERE!

I would post this in the correct forum, but I can't remember which one it was under.....probably the refine one, but I couldn't find it...at any rate, I was really nasty about the technical support as I was having so much trouble with that particular tool...and that's the main reason I upgraded to CS5 Extended..... and found out the tech had called while I was at work...He called twice yesterday and was soooo nice...solved lots of other issues and got on my screen and saw the problem with the refinement tool....it was making the hair that was outside the mask gray and not brunette. He stayed on the phone well past his quitting time and really tried to help, plus being very professional and extra nice! He was going to do some further research and see if he could figure out what was wrong and call tonight...soooo now I feel like a creep!
Kathi

Good day.
I moved your post to - Idea Android based Tablets, for you.
http://forums.lenovo.com/t5/Idea-Android-based-Tablets/How-do-I-configure-User-Profiles-for-Android/...
A redirector / forwarder was left behind in General Discussion.
Hope this helps.
Cheers.
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Why doesn't Verizon care about loyal customers?

I have been a customer of yours for the last 10 years, and when I renewed my contract this year, I had an idea I might be moving overseas for a two year teaching commitment. Your store agent assured me that it would be possible to suspend my line for up to 2 years if necessary (non-military suspension), so that I could keep my number while I was overseas. I ended up accepting this two year position overseas, and am now discovering that what he promised was false.
Since I would not have renewed my contract if I had been told the truth, and because I have been a faithful customer with Verizon for the last decade, I asked for the $210 cancellation fee to be waived. Your customer service rep, Jessica, Badge (removed) refused to waive this fee. Not only was she unwilling to work with me, she was also unable to give me the number to customer service. She told me to go on myverizon.com, but was unable to direct me to a customer services phone number, whereupon she suggested that I just go Google it myself. I don't mind looking up your customer service phone number, but I find it astonishing that a floor supervisor was unable to provide it to me directly. I also am stunned that the cancellation fee was not able to be waived, given the circumstances.
Despite my tenure with Verizon (or perhaps because of it), I am left in awe of how badly your company chooses to treat its constituents. This entire experience leaves me feeling that my loyalty to your company has been profoundly misplaced, and so when I return to the states, not only will I not be returning to Verizon, I will also caution my family and friends against using Verizon.
I understand that you're a gigantic company, and you probably don't care one bit about one upset customer, but on the off chance you do care, or want to review your policies, I figured I should probably tell you about this, rather than keep it to myself.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Hi Amh00,
Oh my! We always to provide accurate information when making changes to your account. Congrats on your new position. We apoologize, for the behavior that you received from the supervisor, it was unacceptable and not tolerated at Verizon Wireless. We know that there are times when you may need to suspend your services for various reasons. We do offer that ability to suspend for other reasons outside of lost/stolen or military suspend. When selecting “Other” as your reason for suspending your service, your line will remain suspended for up to 90 days. For each line of your account, you can only suspend your service for up to 180 days in a 365-day period.
If you choose to suspend service without billing, then your billing will automatically resume at the same time that service resumes
http://vz.to/1uLgLgr .
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

Why doesn't Verizon approve the Nexus 5?

I just got done chatting with Verizon support. I was trying to decide whether to buy the Nexus 5 but they said it hasn't been approved for the Verizon network. Is there a technical reason for this or just a "business decision" (aka disagreement with Google) or both? I've read endless blog posts and comments but am interested to know the official reason. What would happen if I try to activate the phone via MyVerizon?

Maybe it doesn't support it because Verizon said no thanks. did you hear the debacle on the Nexus 7 tablet that Verizon chose not to sell after Google announced it would be available on Verizon? Maybe this is more about Verizon making secret deals with Apple to help protect it's sales. Really, the only distinction from Apple to Android, is that if it's not a Nexus device, it gets updates filtered thru the device manufacturer and the carrier. But Apple doesn't get this filter, and neither does Nexus devices, so it stands to reason. Remember VZ Navigator on non-Nexus devices? Really Verizon, if Apple can't make a better map navigation tool (remember the debacle with iPhone 5 and Google maps?) then why do you think you can do better than Google? some opf my money I pay to Verizon goes to them developing stupid apps like VZ Navigator that don't even get used and just suck up space and resources on my phone! Kicking Verizon to the curb and heading to T-Mobile. The more customers that switch, the better the network will get on T-Mobile. Then Verizon will change it's tune when it's not number one.

Why doesn't Verizon allow retirees from state employment to continue to receive discounts?

I worked for the state of Texas for 25 years. I am now disabled but being paid by the State of Texas' Employee Retirement System as a continuing "disabled employee". Verizon (customer service) doesn't recognize this as a valid form of state employment; therefore I am losing my discount. WHY? It seems contradictory that a continuing employee - or retiree from employment should continue to receive benefits. If not through state employment; why not as a disabled person? I just think Verizon is not being fair with a discount they should be providing.

sttxdisabled wrote:
I worked for the state of Texas for 25 years. I am now disabled but being paid by the State of Texas' Employee Retirement System as a continuing "disabled employee". Verizon (customer service) doesn't recognize this as a valid form of state employment; therefore I am losing my discount. WHY? It seems contradictory that a continuing employee - or retiree from employment should continue to receive benefits. If not through state employment; why not as a disabled person? I just think Verizon is not being fair with a discount they should be providing.
People need to understand whether your employer offers a discount and how much that discount is is up to your employer not Verizon. Verizon has nothing to do with whether Texas wants to give retirees discounts. Considering what party runs your state is should not be shocking that neither retirees or disabled people get anything. 1/4 of your state is uninsured that's all you need to know about how your state is run.

Fios is in my building - so why doesn't Verizon know that?

Last month Verizon installed Fios in my 8 unit condo and currently has one of the unit owners outfitted with and paying for service. Upon install, the engineer told my fellow condo association trustee (the one with the service) that the building was now ready for all other units to schedule service.
So I called to schedule my install. I have had three discussions with Verizon customer service reps in the past week: Mark, Colleen, and Miss Belle (apparently no one has full names.) The issue is that the Verizon "systems" indicate that our address is blocked. This is clearly not true given that someone in the building is currently paying for service. On 11/30 I was told that a request was being submitted to an engineer who could verify and allow install. Today I followed up, and once again the system has no new information about this situation since last week.
The final word from customer service is that they have submitted the engineer request. They have no ability to follow up on this request. There is no way for me to follow up on it either. When I asked if I should call customer service back in a week, I was told no, it was out of their hands, and with the engineers. "I might see a service unit stop by my property at some point." Nor can they provide me with any timing on when said engineering department may get back to me.
I asked Miss Belle if I could speak to a manager, however there are none on staff at 5:30p on a Friday for the entire customer service department at Verizon. She took down my contact information - I'm sure someone will get right back to me.
Verizon, you have already outfitted our building. Myself and 6 other residents are trying to give you our business, which is already provided to my neighbor 20 feet down the hall. Because this is the only other way I can figure to submit this request after my so far customer service dead ends, if at all possible I would highly appreciate someone further looking into this issue. {edited for privacy}
Just trying to buy your service.
HShea

azya,
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Why doesn't verizon offer IMAP?

how come verizon fios customer's can only get pop email and no imap support?

According to their response to this idea in the Idea Exchange:
Status: Not Likely
We have strategically chosen POP3 Email architecture to minimize storage costs. Please know that each master email account has 2GB of storage and if the user does not POP their email, the email is accessible from anywhere with internet access via myverizon.com.
You are welcome to vote for the idea, but Verizon doesn't seem to be interested in IMAP.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Why doesn't Verizon offer any Contacts backup solution for prepaid customers?

So I used to be on a contract plan, had my branch office close down, went out of work, and ended up having my contract lapse (this was a couple years ago). After all the monthly service charges for two lines mounted up before Verizon actually shut off the service, combined with early disconnect penalties and the like, the final bill was like $1100.
I wasn't about to pay this, so I ended up switching to a prepaid plan. I understand that prepaid services naturally will carry certain limitations and restrictions of service as compared to contract plans, but one of the most absurd and ridiculous limitations is having no way to backup contacts, whether in general, or when switching devices (particularly from Android to Apple, or vise versa).
As soon as I switched to prepaid, the Backup Assistant feature designed exclusively to backup contacts stopped working. To add, the Verizon Cloud service is not available for prepaid customers. You would think as small as a vcf namecard file is to backup, that either 1) Verizon Cloud should be accessible to prepaid customers, maybe not to the extent of backing up photos, etc., but at least to backup contacts, or 2) enable the original Backup Assistant feature for prepaid customers to backup contacts.
I'm now switching from an Android device to an Apple device, and Verizon is offering me no solutions to backup my contacts, other than a customer service rep telling me I could try taking both devices in to a store to see what they could do, but promised nothing in regards to them actually being able to do it. Android to android is simple, as you can export your contacts to an external SD card, and then import them back in via the external SD. But when switching to apple device, you can't do that. There's also no indication I could import contacts from Gmail to an apple device.
Even after getting gouged with an $1100 collection debt from Verizon due to an unfortunate loss of job, I stayed loyal to them, continue to reach in to my pocket and send them money every month for the last 2 years on prepaid, yet I can't even backup my contacts? It's completely absurd.

if you have an iPhone you'd just do it through iCloud( I ssume ) and if you have Android you'd just do it through your Google account

Why doesn't Verizon FIOS offer more free movies

Take a look at Comcast's offerings in free movies. Verizon give you next to nothing. They even charge $2.99 for 25 year old movies. One time I saw an old movie offered ON Demand for $2.99 and the SAME movie was playing on a free Verizon movie channel.

I agre about the lack of free movies on Verizon OnDemand. I stick with FIOS because it's got great picture quality even for non-HD tvs, and it's a good value. But OnDemand has been a big disappointment. Slowly Verizion is adding new channels to OnDemand - like Adult Swim, TBS, TNT, AMC etc. But it is extremely lacking in the free movies On Demand compared to Comcast.
I had the Movie Pack for about 8 months and cancelled it because there were only a couple of shows I liked on Showtime and once you work through all the movies you want to see on a service, 90% of them are repeated over and over again on the other channels. We're switching to HD now and there are a couple of more movie channels on it so hopefully we'll get some more content.

Why doesn't Verizon do something about their tech support?????

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