WHY is Creative Labs so backwa

Have used Creative Labs products since the original Soundblaster but am really becoming frustrated with the lack of decent software support their products have. If you misplace your original install disk you cannot use their products (or so it appears). Creative Labs is the ONLY hardware vender that I am aware of that only offers driver "UPDATES", no core drivers, for their "industry standard" soundcards. This is totally unsat and will only make me and, I am sure many others think about alternati'ves when it comes to their next sound card purchase. I would really like an official response to this post as to why no full driver is available for download making my Audigy2 soundcard a waste of powersupply energy in my computer.

Skoop,
I wasn't being tough or talking down to them, what I was doing was stating the facts of the situation. They had misread the description of "update" as meaning that it wasn't stand alone, and I was correcting the error. I also told them the exact file name of the stand alone driver that they would want (that would be the useful information that might help). The bluntness of my post is meant to help prevent the possible misinformation that can come from these types of posts (soon it becomes a "fact" that there are no stand alone drivers, which of course there are).
I will, in fact, dispute the "fact" that Creative sucks. In my experience as a both a customer and an employee of Creative I have personally installed and configured literally hundreds of our sound cards. In this I can honestly say that the vast majority have been simple installs and have worked exactly as they are supposed to. On the ones that experienced difficulty, most of the time it was a case of a hardware conflict or incompatibility (usually solved with a firmware, bios, or driver update for the conflicting hardware or the card). On the rest, it was a case of bad hardware (be it soundcard or motherboard) which is also easily fixed (be it with our warranty service or with the other company's).
I speak with relati'vely new computer users everyday and most of them find our cards to be easy to configure for basic uses. The areas where there can be confusion tends to be the more advanced features which just require the user make themselves more familiar with the terms used and what is being done. For this, we offer our knowledgebase and the mass knowledge of forum community.
JeremyMessage Edited by Jeremy-CL on -4-2005 0:46 PM

Similar Messages

'Creative Zen V Plus' Recovery, from Creative Labs that

Hi,
I love my Creative mp3 player, but I haven't seen it for ages. The crappy joystick needed repairing (the only badly designed bit).
I took it in to JB Hi-Fi for them to send off and they told me it would take 6-8 weeks (this was December 27).
Anyway, to cut a long story short, 3 weeks have passed and I still don't have it.
I've rung JB Hi-Fi constantly and the Storeperson tried to help me out, gave me the Creative Labs number and I phoned them.
So I rang them and a (presumabley) Asian guy answers. I am not racist but **bleep**, he was hard to understand (phones should have inbuilt subtitles). He tried to help me out and to the best of my knowledge he said they were processing my product and it would take another 2 to 4 weeks to get my mp3 player back to me (on top of the 3 weeks!)
Now you can propably see why I'm royally peeved.
What I want to know is why Creative Labs have such crap service No joke, it sounded to me like they off-sourced people's queries to other countries and in the rinkiest dinkiest places possible (the audio quality was disqusting).
Enough ranting from me.
Anyone have a similar experience or know what I can do about it's (I'm definitely going to write a letter of complaint).
Thanks all

First, I got a? RMA number by e-mail and sent in my Zen V Plus 4GB?(refurbished) directly to Creative by UPS on a Thursday (3/28/08)?and they received it by the following Monday 3/3/08. It was back to me yesterday 4/07/08. Very fast service, only it wasn't fixed and it still locks up my computer and my player?when I download my audiobooks. Only way to get it running again is to reset, go to recovery mode?and then do a full format. Then, the next time I try to reload the books, it locks up again at GB. Now, I am trying to get Creative to pay for shipping both ways, because they didn't fix the player the first time.
It probably would have much faster for you to have?delt with Creative directly instead of using the JB Hi Fi shop. At least yours is just a problem with the?joy stick and not the electronic parts.
Good luck.
luvmyrescuedogs

Creative Labs: A Boy's St

Hi everyone,
I came to these forums after I heard of the recent developments from Creative Labs. After reading what many people wrote, I?thought I would share?the story of how Creative became a part of my life.
I was twelve years old when I first learned of Creative. I had saved up enough money over a year and a half?and finally bought a 486 DX-2 50Mhz computer. I cannot tell you how many lawns I mowed and dri'veways I shoveled. Take a minute to remember what prices were like in the early 990s and you'll understand why it took so long. I would have been able to get a sound card included with the computer had I saved for another month or two, but I was twelve - I wasn't going to wait anymore!
Two?months after that purchase, I had saved up enough money to buy a sound card and speakers. Finally my system would be complete!? I started looking for a sound card and heard from many people that SoundBlasters were the only kind I should consider. Thus, the SoundBlaster 6 was my first sound card. Indeed, it was the first component I ever installed in a computer and it went flawlessly.
Because "Soundblaster" compatibility was important back then, I purchased only Creative products. Even as a teenager, I noticed the bloatware that was starting to get bundled with the drivers. I also noticed that the quality of the drivers was deteriorating, but I was always able to make them work well most of the time. There were a few blue screens of death, but I just shrugged and rebooted.
As we approach the present, it is clear to me the trend I noticed has reached a breaking point. I was stunned when I saw that Creative had the nerve to tell someone who was doing their job for them to stop. For this reason, my sound card has been placed in the garbage and I am using the onboard audio included with my Shuttle system. On a side note, installing those drivers was a cakewalk compared to some of the installations I went through with Creative products.
It is obvious to me, someone who has only been without a Creative sound card for two months, that the company either has no idea what they are doing or does not care. I will not purchase another Creative product again, nor recommend that anyone do so, until new management is present and is turning the company around. This includes making higher quality, less bloated, more stable drivers that activate all of the features present on the card and work on all operating system in the same way.
I have signed the petition (link below), and encourage people to do the same. I know perfectly well that a petition is unlikely to change the policies of management, but it is at the very least one more way to make my displeasure heard. I am number 26 on the petition, and I hope many more will sign so that the extent of their customers' displeasure becomes known.
That is my Creative story, and it is a sad one. I am sad to see a company so capable of producing excellent hardware fall into the trap that is poor management.
To Creative: Please turn around your company and realize that hardware and software must work together seamlessly. Please reorganize your management team and put in place individuals who understand how to build relationships with customers. Please realize that people who pay you money have taken the time to earn it and are worthy of higher levels of support for their products. And finally, please recognize that punishing a member of the community who picked up slack where you left off is a horrendous way to build customer relationshi
ps.
Indeed, that is how you are losing mine.
I wish everyone on here the best, and thank you for reading this little story. I was told growing up that words can move mountains, so I encourage everyone to leave some words of their own.
Thank you,
Tim
Link: http://www.petitiononline.com/crtvlabs/petition.html

Creative was infringing upon Aureal's patents, not the other way around. Yet is was Creative who sued Aureal for patent infringement.
See : http://en.wikipedia.org/wiki/Aureal
On March 5th, 998, [url="http://en.wikipedia.org/wiki/Creative_Labs">Creative Labs[/url] sued Aureal for patent infringement. Aureal countersued because they believed Creative was guilty of patent infringement. After numerous lawsuits Aureal won a favorable ruling in December 999, which vindicated Aureal from these patent infringement claims, but the legal costs were too high and Aureal filed for [url="http://en.wikipedia.org/wiki/Bankruptcy">bankruptcy[/url]. On September 2st, 2000, Creative acquired Aureal's assets from its [url="http://en.wikipedia.org/wiki/Bankruptcy_trustee">bankruptcy trustee[/url] for US$ 32 million. The purchase included patents, trademarks, other property, as well as a release to Creative from any infringement by Creative of Aureal's intellectual property including [url="http://en.wikipedia.org/wiki/A3D">A3D[/url]. The purchase effecti'vely eliminated Creative's only competition in the gaming audio market. It also eliminated any requirements for Creative to pay past or future royalties as well as damages for products which incorporated Aureal's technology.
See : http://en.wikipedia.org/wiki/Soundstorm
[url="http://en.wikipedia.org/wiki/Creative_Technology">Creative's[/url] acquisition of [url="http://en.wikipedia.org/wiki/Sensaura">Sensaura[/url] in late 2003 put a halt to development of drivers for Sensaura-based sound hardware, including the code that ran on the SoundStorm APU. Further development of SoundStorm hardware and drivers would have been considerably more costly for Nvidia without middleware support from Sensaura.

Creative Labs SoundBlaster PCI128 sound-card software prob

Blast it all! Where can I find the necessary software to make my Creative Labs PCI28 sound card work? (I hope that "Blast it all!" doesn't offend... )
The background
I bought a used PC from a PC-idiot (a PC-idiot being a PC user who chucks out floppy-disk and CD-ROM software integral to the PC ? I will hazard a guess that there are a lot of these types out there!), and what's worse, the idiot had "ripped out" much of the installed software rather than uninstalling it properly, with the result that the PC ran very unstably, requiring a lengthy start-up procedure in order to compensate for the ripped-out files (start-up often crashed and had to be restarted). In the end I had to run fdisk and rebuild the software system. I took the trouble to save the installed Creative program under Program Files, not that this could be inserted into C:\Program Files of course, but in order to know what I should see when I eventually found the proper software and got it installed. But finding the proper software has proven to be a hard nut to crack, which is why I bring the problem up here...
My PC has two Creative Labs cards, a SoundBlaster PCI28 card (CT4700) and a PC-DVD Encore Dxr-3 card (CT7240). I found software for both (the latter only with the help of Creative Labs' technical staff) on Creative Labs' download site, but the driver application that eventually got my PCI28 card to work (some wouldn't even do that much) has snags to it, with the result that my sound card doesn't work properly. The problem is that the CL software download was only an <I>update</I>, and was also devoid of waveset files. The MIDI wavesets cannot load, so this parameter is missing from the installed sound mixer (this problem is well-known and is in fact listed in CL's Knowledgebase under the title "Error ? Can not load MIDI Wavesets, MIDI Playback has been disabled").
Unfortunately the "fix" suggested there subsumes that the user has access to the original sofware medium (floppy or CD-ROM) so that the complete program can be reinstalled. Which software I don't have, thanks to the PC-idiot from whom I bought this used PC (actually I bought it from his son). The driver-file download that works with the CT4700 (this is the only one that I found that could even come close to working), a certain <B>e28up9x.exe</B>, is only an update, as I said above, and although it is touted as a "stand-alone" application that works with the CT4700, <I>as an update, it is no substitute for the original program itself (it won't stand on its own).</I> What I need ? and cannot find ? is the original program itself.
To the matter at hand, then
In the hope that somebody out there (CL staff are more than welcome to participate!) might recognize the animal in question and can therefore point me to a relevant download, I list here the Creative folder that was installed under C:\Program Files on my harddisk before I formattted it (I will try to list the contents of this folder so that it reflects the actual hierarchy ? for example, all folders listed under a plus sign are subfolders to the main folder (or subfolder) in question):
CREATIVE
+ CTsnd
Bitmap (contains a .bmp and a .txt file)
DOSdri've (contains a lot of exe files, most beginning with "ap": apconfig, apinit, -legacy,
-load, -mixer, -test)
Help (full of ? what else? - help files)
Media (full of MS Media Player files ending in ".mid")
+ Program (the meat and potatoes full of exe files, a handful of which begin with "ct"
and end with "32" (before the ".exe" suffix): ctcd32.exe, ctmidi32.exe,
ctwav32.exe, ctwave32.exe, remote32.exe, sndole32.exe, as well as some
dll files, all ending in "32.dll"
Plugins (three dll files)
+ Product Registration (contains only the subfolder English)
English (empty)
Share DLL (contains only one file: ctres32.dll)
Yours,
Blastit

Too <i>much</i> bass? I always end up turning mine up.
But anyway, to do this you'll want to do a little equalisation. Make sure you've got the full application suite for Vista (ie: not just the audio console on Creative's site):
http://forums.creative.com/creativelabs/board/message?board.id=soundblaster&message.id=0493
And then go to the equaliser in the main Creative control console. You'll eventually find something like this:
[img"]http://img243.imageshack.us/img243/2720/equalizer2gk.png">
What this does is allow you to adjust the volume of specific frequencies in the music: the slider on the left adjusts the deepest frequency, and the slider on the right adjusts the highest.
The best way to do general equalisation is to do it gradually. Since you want to take out the bass a little, what you'll want to do is drag the left-most slider down to something like -5dB. Then, drag the one to the right of that down to about -4dB, then the next one to -3dB, etc. Once you hit 0dB you should be at roughly the middle of the equalizer (mid-tone frequencies).
If this sounds confusing, just drag some of the sliders up and down a bunch while music is playing and you'll immediately see what's happening.
Although there is also a bass and treble thing in Windows and such, all these do is adjust about fi've sliders at once. They can be pretty useful, but they're basically just watered-down versions of a proper equaliser. I believe the Creative software's bass/treble options also are unavailable in game mode.
Note that you can also bring out the higher frequencies by doing the same thing over on the other side; this will make your sound a lot crisper, and might even negate the need to lower the bass since you'll be able to hear that higher detail without turning the volume up so much.
Although there're endless possibilities with equalisation (EQ), the best rule of thumb for general use is to make sure the centre is at 0dB, and then adjust gradually outwards from there.

Creative Labs Fatal1ty Professional Series Gaming Headset MkII

I bought a set of Creative Labs Fatal1ty Professional Series Gaming Headset MkII about a month ago and my son accidentally broke the mic. So I emailed Creative Labs customer service/tech support, not requesting a warranty replacement, but instead offering to pay for a new mic to be sent to me. This is the response I received:
“From: Creative Americas Customer Support [mailto:[email protected]]
Sent: Sunday, November 07, 2010 8:57 PM
To: Jason Alpaugh
Subject: RE: CLI - Technical Support Request - (Fatal1ty Professional Series Gaming Headset MkII) (KMM21536858I15977L0KM)
Dear Jason,
Thank you for your valuable feedback.
With regards to your issue, I am sorry to inform you that your headset is not covered by our warranty. Since the limited warranty does not apply to damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not fault of Creative, including damage or loss during shipment.
Also most of the accessories are packaged together as a complete unit with the product. As such, we are unable to sell the mic to you.
If you still require assistance, please reply to this email and include any previous correspondence to ensure a quick response.
Best Regards,
Becky
Worldwide Customer Response
Creative”
Explain this to me again. Why is it not possible for me to just buy a mic to replace the broken one? I have bought 3 sound cards and three headsets prior to the Fatal1ty MkII’s from Creative Labs and have had nothing but total praise for each of them. I bought my new Fatal1ty MkII’s about a month ago for $80 and now I’m told the only way to get a new mic is to spend another $80 and get another new set. Seriously Cooler Master can send me a nut for a heatsink mounting kit, Corsair can send me a new modular connector for my PSU but you, Creative labs, refuse to help me out with getting a new mic for a very expensive headset and I’M OFFERING TO PAY FOR IT. I live and support my family paycheck to paycheck and cannot afford to shell out another $80 for a new headset, especially when the one I have now works just fine and just needs a mic. If I am forced to buy a new headset, it will not be a Creative Labs headset, which is very unfortunate since I completely love the Fatal1ty MkII’s and already miss them. A response would be greatly appreciated.

Ok getting irritated now. I get the email ok'ing the replacement for $5 + $5 to ship it and I immediately reply agreeing and asking how I should pay. Then the next email is from your rep is almost a complete contradiction from the previous. I called the support # and was basically told the same thing the last email said and to call back Monday. I 'm not calling back just to get the run-around again so can someone actually help me out with an honest and straight answer. Here's the email thread:
Dear Jason,
Thank you for contacting us at Creative Support. We appreciate the opportunity to assist you.
Jason, the microphone part is still subject for availability. You can call and inquire at the number below:
Mon-Fri (9AM-6PM Central)
405-7426622
If you still require assistance, please reply to this email and include any previous correspondence to ensure a quick response.
Best Regards,
Romulus
Worldwide Customer Response
Creative
Original Message Follows:
Thank you. Definitely fine with it. How do you want me to pay? You would not believe how much I appreciate this.
Thanks,
Jason Alpaugh
-----Original Message-----
From: Creative Americas Customer Support [mailto:[email protected]]
Sent: Thursday, November 11, 2010 8:42 PM
To: Jason Alpaugh
Subject: Re: So this is the type customer service I get...please respond
(KMM21551864I15977L0KM)
Dear Jason,
Thank you for getting back to us.
With regards to your email, we can sell an extra mic to you $5 plus
shipping of $5. Shipping cost inside US only.
If you are fine with the offer, please inform us as soon as possible.
If you still require assistance, please reply to this email and include any
previous correspondence to ensure a quick response.
Best Regards,
Isabella
Worldwide Customer Response
Creative
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responding to this email and thereafter permanently delete the original and
any copies of this email together with any attachments. Thank you.
Original Message Follows:
I bought a set of Creative Labs Fatal1ty Professional Series Gaming Headset
MkII about a month ago and my son accidentally broke the mic. So I emailed
Creative Labs customer service/tech support, not requesting a warranty
replacement, but instead offering to pay for a new mic to be sent to me.
This is the response I received:
?From: Creative Americas Customer Support
[mailto:[email protected]]
Sent: Sunday, November 07, 2010 8:57 PM
To: Jason Alpaugh
Subject: RE: CLI - Technical Support Request - (Fatal1ty Professional Series
Gaming Headset MkII) (KMM21536858I15977L0KM)
Dear Jason,
Thank you for your valuable feedback.
With regards to your issue, I am sorry to inform you that your headset is
not covered by our warranty. Since the limited warranty does not apply to
damage caused by normal wear and tear, abnormal use or conditions, misuse,
neglect, abuse, accident, improper handling or storage, exposure to
moisture, unauthorized modifications, alterations, or repairs, improper
installation, improper use of any electrical source, undue physical or
electrical stress, operator error, non-compliance with instructions or other
acts which are not fault of Creative, including damage or loss during
shipment.
Also most of the accessories are packaged together as a complete unit with
the product. As such, we are unable to sell the mic to you.
If you still require assistance, please reply to this email and include any
previous correspondence to ensure a quick response.
Best Regards,
Becky
Worldwide Customer Response
Creative?
Explain this to me again. Why is it not possible for me to just buy a mic
to replace the broken one? I have bought 3 sound cards and three headsets
prior to the Fatal1ty MkII?s from Creative Labs and have had nothing but
total praise for each of them. I bought my new Fatal1ty MkII?s about a
month ago for $80 and now I?m told the only way to get a new mic is to spend
another $80 and get another new set. Seriously Cooler Master can send me a
nut for a heatsink mounting kit, Corsair can send me a new modular connector
for my PSU but you, Creative labs, refuse to help me out with getting a new
mic for a very expensive headset and I?M OFFERING TO PAY FOR IT. I live and
support my family paycheck to paycheck and cannot afford to shell out
another $80 for a new headset, especially when the one I have now works just
fine and just needs a mic. If I am forced to buy a new headset, it will not
be a Creative Labs headset, which is very unfortunate since I completely
love the Fatal1ty MkII?s and already miss them. A response would be greatly
appreciated.
Reguards,
Jason Alpaugh
[email protected]

Creative Labs MP3 product reliability

Since September of 2007 I have purchased three Creative Labs MP3 players. I bought a Zen V Plus, a Zen Micro, and a Zen Mozaic.
The Zen V Plus and the Zen Micro have both stopped working.
The customer support line tells me that repair of these products will be as expensi've as buying a new MP3 player.
With this level of reliabilty, why would I want to buy another Creative Labs MP3 player? It would seem much less expensi've to simply buy another brand of MP3 player, and save my money for buying music downloads.

I do still have the Micro. I even know how to fix it. All I'd have to do is reformat the unit. Unfortunately, to reformat the unit you need to be able to see more that just random lines on the screen; you actually need to be able to read the screen so that you can scroll down to where you can reformat the unit.
So, while I realize that all electronics can have issues, I'm certainly not satisfied with having 2 out of 3 units go belly up, and know that my option is to buy another unit from the same company.
That is simply too expensi've a path to continue.
On the bright side, my daughter is willing to give me her fi've year old IPod, which still works just as advertised.

Creative Labs Customer Supp

Or moreover, the lack thereof.
First you come out with the Zen Vision player with documentation so sparse that sellers like Amazon.com are asking for additional user manuals to post [at least they were when I bought mine].
Then for customer support you DON"T have an 800 number. Not good, especially considering how long AND how unresolved my contacts are with you.
After my last lengthy call and suggestions that didn't work here I am still needing to call again to get something to work that hasn't in spite of many phone calls and plenty of expensi've long distance airtime [because you are so cheap as to not have an 800 number - not to mention it would be nice if I was given a real "FIX" - or better yet just never had the problem.
Ironically on the day of my last call to you I needed to call Canon for support. THEY HAVE AN 800 NUMBER, AND HAD NO WAIT. HECK, BEST OF ALL THEY ARE SHIPPING ME A NEW UNIT TO SWAP OUT, EXPRESS PAID POSTAGE AT THEIR EXPENSE.
Oh, and by the way, when I was calling you abvout my last (unresolved) problem I was having to ask what the screw that had fallen out was for. Better yet, on a player treted as gently as they come what the heck is a screw doing falling out??
Count me as not ever buying another Creative Labs product. Too bad, I had liked my last one. But then again it worked!

Cat... I believe my point is relevant.
Which is instead of being distracted by a 'hail mary' frivolous law suit,
Creative should focus their energy on creating a better product with better
customer support.
Improving customer support falls under the topic of Creative Labs Customer Support
don't you think?

Alchemy and error 0xc0000142, Error 101 in Creative Labs SC in

<p class="MsoNormal">I have a dual boot machine, XP & Vista. If I enable Alchemy for a game in Vista, when I boot into XP and try and run the game I get the following error:
<p class="MsoNormal">?
<p class="MsoNormal">The application failed to initialize properly (0xc000042). Click on OK to terminate the application.
<p class="MsoNormal">?
<p class="MsoNormal">The only option is to click OK and the game doesn?t run.
<p class="MsoNormal">?
<p class="MsoNormal">The system log shows an error 0 from Creative Labs SC..
<p class="MsoNormal">?
<p class="MsoNormal">Someone who upgrades to Vista, then goes back to XP may run into this problem and not be able to find out what is happening, or run Alchemy to solve it.
<p class="MsoNormal">?
<p class="MsoNormal">The solution is to remove the dsound.dll from the folder where the games .exe is stored, thus allowing XP to run the correct dsound.dll (which is in windows\system32).

Try to syncronize DC dependencies (in Development Configuration perspective: "Sync Used DCs")... after, rebuild your project.
regards,
Angelo

Is there any Sound card 5.1 include stereo mix that working with MacBook Air such as Creative Labs SoundBlaster X-Fi Surround 5.1 Pro Entertainment System ? and if there any another sound card can you tell me what is it please ? Thank you.

Is there any Sound card 5.1 include stereo mix that working with MacBook Air such as Creative Labs SoundBlaster X-Fi Surround 5.1 Pro Entertainment System ? and if there any another sound card can you tell me what is it please ? Thank you.

Okay, I did my best searching and I couldn't find anything that matched all your descriptors. I did do a search on both decoder numbers. SB0256 returned very little results, but with SB0466, I was able to find this ebay listing:
http://cgi.ebay.com/ws/eBayISAPI.dll...6_fvi%3D&_rdc=
This card isn't a Champion like you suggested. And with my complete lack of knowledge, I don't know what I/O dri've bay means. But since it is PCI and the decoder matches the number you gave me, this card should be adequete, right?
Whether it works or not, my search indicated it might be very hard for me to find that card (or any PCI card for that matter). Everything I saw was out of stock. I know this is a forum for Creative, but are there any other manufacturers that will allow me to accomplish my goal, either with current cards, or discontinued cards? Thanks again
Oh, and I will vote on that thread. I probably won't wait for them to release the decoder since I need it now, but I still believe Creative should be giving the customer what they want

Hooking IPOD to Creative Labs external speakers

I just purchased a set of speakers and subwoofer, Creative Labs, to hook my IPOD up to; everything seems be hooked up correctly, but no sound comes out of the speakers. The Creative Labs people said they couldn't help me, that I had to contact IPOD support, which of course, is impossible. Is there some trick to this? Is there a different cable that goes from the IPOD to the input jack of the speakers? Or what the heck could be wrong??
Please help - these speakers are for a party Saturday, 8/26!!!!!

I just purchased a set of speakers and subwoofer,
Creative Labs, to hook my IPOD up to; everything
seems be hooked up correctly, but no sound comes out
of the speakers. The Creative Labs people said they
couldn't help me, that I had to contact IPOD support,
which of course, is impossible. Is there some trick
to this? Is there a different cable that goes from
the IPOD to the input jack of the speakers? Or what
the heck could be wrong??
Please help - these speakers are for a party
Saturday, 8/26!!!!!
I called Circuit City, where I purchased the speakers at, some nice person there told me I had to have the volume of my IPOD turned all the way up in order for it to work. Which I then did, and it deed indeed work wonderfully. Shame on the idiots at Creative Labs who couldn't share that bit of information, and shame on Apple for not having a phone number of anyone to contact, or at least one that isn't hidden in layers.

My Creative Labs won't respond once turned

Today I turned on my Creative labs 20GB player and initially it played the track selections from the last time I used it. However, when I attempted to add a new album to the playlist I found that none of the buttons (including touchpad) responded. I was also unable to switch the player off. However, the player still automatically switches itself off after a certain time has passed and can be switched back on using the power button, but again I get no response when using any other buttons. The backlight still comes on when pressing a button, despite the functions not working. Can anyone please help, I'm having a crisis!

No. It just resets the "brain" of the player to cure any strange behaviour.
If this doesn't help and the player continues to be unresponsi've then it's faulty, and you need to return it where you bought it for a replacement, or contact Creative Support.

What speakers work with the Creative Labs DDTS-100 Digital Decoder-Upto 7.1

what speakers do the Creative Labs DDTS-100 Digital Decoder-Upto 7.1 work with thanks

Unless the Digital 5500 speaker set has analog inputs it can't be used with the DDTS-100. You must connect the DDTS-100 to a speaker system through the analog outputs either from the main unit or the switchbox. I have not heard of any cables to convert analog audio into digital form so digital speakers can understand and play it.
The best speaker system? I have absolutely no idea dude. You must be the judge of that, if it is you who are going to listen to it. I like my S750 system but that is me. You have to read loads of info and reviews and preferably listen to them in a store if you can.

Customer Care the Creative Labs way.

Customer Care the Creative Labs way.The key phrases here are:we appreciate the opportunity to assist you. If you still require assistance, please reply to this email? To cut a long story short..I have a Creative Labs portable MP3 player (a Zen Sleek 20 Gb) which requires a new battery. The machine was bought new, has been well looked after and is otherwise in perfect working order. Although the machine is just 5 years old Creative say they no longer provide any after sales support for it and, although not in so many words, advise me that my only option is to replace it. Dear Marc,
For this issue, I do apologize but please understand that we no longer have any spare parts for the player like the battery to be able to offer repair serivces.
We have discontinued manufacturing parts for the player for more than 2
years now and without parts, we cannot offer any type of repairs.
If it were available, we would have offered you the repair service in
the first place. What good would it be for us to decline you of repair
options.
Do what you think is right abd proper but like I said and as what my
colleagues informed you previously, we no longer have any repair options
for the Zen Sleek player.
Regards,
xxxxxxx
Creative Customer Support Services, Creative Labs
Thanks for getting back to me so quickly xxxxxxx.
Creative designed (and sold) the machine with a built-in battery.
Creative's engineer's and product designer's know that rechargeable
batteries have a finite and rather short life-span. Much shorter than
the life span of the Zen Sleek 20 Gb as a whole.
I am not prepared to throw this machine away and buy a replacement when
all it needs is a new battery.
Unless Creative would like this entire correspondence to be posted on
relevant consumer web sites, such as anythingbutipod.com I suggest you
get back to me with an appropriate solution.
kind regards,
Marc
Date: Thu, Oct 2009 7:02:38 +0800
From: [email protected]
To:
Subject: RE: CLE - Technical Support Request - (Zen Sleek)
(KMM9595845I5977L0KM)
Dear Marc,
Thank you for getting back to us. I am sorry of what happened.
With regards to your issue, I am sorry to inform you that as the zen
Sleek is designed with the built-in battery which cannot be
replaceable.
Have a nice day!
Please retain all the previous correspondence when replying to this
email.
Best Regards,
xxxxxxx
Creative Customer Support Services
Creative Labs Europe
Thanks xxxxxxx,
In the case of the player in question, I still believe the battery
needs to be changed. THis is normal given the age of the player and the
amount of use it has had.
What are my solutions for achieving this?
I have always believed that Creative is not the sort of company which
lets its customers down when it comes to afer sales support.
As I have said previously, the machine is in perfect condition and is
only around 5 or 6 years old. It was a very high spec machine when I
bought it and I have neither the money nor the inclination to change
it.
Could you please advise as to how I can replace the battery, and not
refer me to any other parts of your web site.
Thanks in advance,
Date: Thu, Oct 2009 :53:2 +0800
From: [email protected]
To:
Subject: RE: CLE - Technical Support Request - (Zen Sleek)
(KMM959435I5977L0KM)
Dear Marc,
Thank you for getting back to us.
With regards to your enquiry, you might like to visit our website to view the article.
Prolonging Battery Life of a Creative Product
The Link: http://support.creative.com/kb/ShowA....aspx?sid=4672
Best Regards,
xxxxxxx
Creative Customer Support Services
Creative Labs Europe
Thanks for your response xxxxxxx,
What would you suggest? That I throw the machine away and buy a new one?
This player is still functioning perfectly. It never skips, rarely freezes and is generally in excellent condition.
All the interfaces, charge leads work perfectly. It deli'vers excellent sound quality.
As a result of being charged a great number of times, the battery no longer holds as much charge as it did when new. The player's autonomy has decreased sharply as a result and, unless I am able to charge it every 2-3 hours or so, I cannot use it.
The player is not that old, no more than 5 or 6 years.
Surely there must be some solution for prolonging its useful life.
I will leave it with you to make inquiries within the Creative Labs structures.
Thanks
Regards,
Marc
Date: Tue, 29 Sep 2009 7:34: +0800
From: [email protected]
To:
Subject: Re: CLE - Technical Support Request - (Zen Sleek)
(KMM958392I5977L0KM)
Dear Marc,
Thank you for reaching us at Creative Technical Support; we appreciate
the opportunity to assist you.
With regards to your enquiry, I am very sorry but unfortunately,
we do not have any replacement battery for the ZEN Sleek. Sorry for any
inconvenience that caused you.
If you still require assistance, please reply to this email with any previous correspondence to ensure the quickest and most accurate service.
Best Regards,
xxxxxxx
Creative Customer Support Services, Creative Labs Europe
Subject: CLE - Technical Support Request - (Zen Sleek)
E-mail Address:
Self Description: Intermediate PC User
Region: Europe
Country: United Kingdom
Support Inquiry: Other/Not Listed Above
Product: Zen Sleek
CCPP Certificate Number:
Serial Number: 390542004008M
Purchase Date: Aug/23/2004
Operating System: OS Independent
Firmware Version: .00.05
Creative Model Number:
Connected To:
Detailed Problem Description:
The battery in my Zen Sleek 20 GB MP3 player needs replacing. It is not accessible to the user. What are my options for replacing it's How long will this take? and what is the cost? Many thanks, regards, Marc

Thanks for taking the time to respond Mike,
This is an interesting take on the situation.
I do not consider 5 years as an acceptable life span for a machine which cost close to 200 GBP, was made by a highly reputable manufacturer and has been well looked after. 0 perha
ps.
If this is the case, then at the moment of sale the customer should be advised of the limited life span.
I have not the skills, the material, the time nor the inclanation to take the machine apart myself, even if a suitable new battery could be found.
I agree with you that the cost of repair is likely to exceed the cost of replacement.
I shall continue to use the machine for as long as I am able (despite its short autonomy) and will look to Creative's competitors when I eventually replace it.

Help find the Driver CREATIVE LABS CT4810 chipset ES1373 for Win 2000. E-mail dirpt@mail.

Help find the Driver CREATIVE LABS CT480 chipset ES373 for Win 2000. E-mail [email][email protected]][email protected][/url].

AlexVP wrote:
Help find the Driver CREATIVE LABS CT480 chipset ES373 for Win 2000. E-mail [email][email protected]][email protected][/url].
You can start from here.
jutapa

Creative Labs HQ-2300D Dolby headphones connections

Hi I would be extremely grateful if you can hep me with the following question. I am currently setting up my ASUS laptop for a home cinema setup and in the interest of good neighbourly relations I am hoping to use your Creative Labs HQ-2300D Dolby headphones. However my laptop has an inbuilt soundcard with the standard headphone connection (no optical connector). Will I need external soundcard with an optical connection to hear Dolby digital sound on DVD Movies through your headphones? If I do can you recommend an external soundcard with the appropriate connectors, I was hoping to purchase the Creative Audigy 2 ZS Notebook PCMCIA Sound Card but does this have the right connectors for the HQ-2300D headphones to get dolby digital?
Many Thanks

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Would an optical cable be the correct way to get a signal from the gamer card?

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