Why is customer service in India or wherever

Why when you call customer service are you on hold for 20 mins to an hour if you are lucky, the person that answers doesn't speak or understand english (I mean she couldn't understand it when i said i paid the bill over the internet, seriously) and then they have no way to look into your information? That is why i called to find out WHY the payment didn't go though not to be told it didn't go though, I can see that, I'm holding the bill that says that! Why should I be charged a return check fee if the problem was not on my end and why am i just being told of this a couple months after the check didnt go though? So they could charge me again when last months payment didn't go through if i didn't get the error messages? Isn't there a local number you can find these things out at and if so why is it not published anywhere? As much as we pay for services you can afford to pay the local comcast reps to handle service calls too!

Hi Iggu,
I'm sorry for issues you have been experiencing while trying to address your billing concerns. The vast majority of our calls are handled by Comcast employees located in call centers right here in the United States. However, we do use outsourcers to assist our call centers during peak call volume periods. This helps us continue to deliver quality customer service even during our busiest times, and address your needs as efficiently as possible. We apologize that you had that experience, and thank you for letting us know. We are committed to making sure that you can easily communicate with us and we will share your feedback with our management.
In regards to your billing concerns, I have sendtyou a Private Message to discuss this further.
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This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
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Similar Messages

Contact from my phone book just disappeared.dont know how ..and it happen second time in 1 month time. Apple customer service in India is crap... Sorry to say but 700 contacts got disappeared.can someone tell me how to get this contacts back on my phone.p

contact from my phone book just disappeared.dont know how ..and it happen second time in 1 month time. Apple customer service in India is crap... Sorry to say but 700 contacts got disappeared.can someone tell me how to get this contacts back on my phone.plz

the same problem happened to me also, i felt that while playing hay day, if some calls came in between and if i answered the call, the setting of all the icloud items turns off. (i have backup of all the items on icloud), after deleting the account and making settings of mail, contact, calander etc on on mode and after rebooting the phone, it again download from icloud server. but it is just a headache. do not know how to handle this.

Broadband and Customer Service in India

Hi,
It's time to vent my frustration at BT customer Service.
My broadband connection was fine until sometime during the night on 28th November, so about 36 to 48 hours ago.
I logged a fault call with the help desk (In India) and they did all the usual tests they go through but did not solve the problem. They then said that they would call back in 24 hours to see there may be a network problem they were not aware of which might be resolved during that time.
Well they did call back. I told them problem was still ongoing. So we went through all the tests again and I was then told that there is a 'Major Service Outage' in my area and that the problem is being worked on and should be resolved by 7pm.
Once I got off the phone I checked the status of my reported fault on BT's website only to discover that the original call had been closed and a new one opened. Seems a bit strange.
I took a trip to my exchange which is only round the corner from where I live to find it all locked up and no one there.
I am beginning to feel I am just being fobbed off by BT. All this please wait 24 hours is total rubbish in my opinion. What happens in 24 hours? Do they call back and we have to start all over again? I guess by closing the first call and opening another means they have reset the clock at their end and it looks like they are fixing faults when infarct they are not.
Why on earth do I have to call a helpdesk halfway round the world in India and speak to someone who has a strong accent I can't understand and they can't understand me. Very irritating. BT Help desks should be UK based...Period.
DOES ANYONE HAVE A NUMBER FOR BT WHERE I CAN SPEAK TO SOMONE ABOUT A FAULTY BROADBAND CONNECTION WHO KNOWS WHAT THEY ARE DOING AND IS BASED IN THE UK?
If you are wondering how I am able to post this message without a broadband connection its being done via wifi to my mobile phone.
Thanks for any assistance.

Hi, Unfortunatley because my BT Broadband is not working I can not access that link.
When I try I get this message:
Sorry - You must be connected to BT Broadband or the BT network to use this
website.
This is a private website for the benefit of BT Broadband customers
who use the
BT Customer Support
Community
website, and is not connected with BT.
If you are
visiting this site from a BT Broadband or BT Corporate connection, and are
getting this message,
then please contact me via the BT Community forum, and tell me the date and time of your attempt.
Thanks
Keith Beddoe
All I really want is an answer to the question highlighted in red in my origonal post. Can anyone help me please?
Thanks
MP

Why is customer service so misleading and unresponsive?

Hello, I've had Internet service for a number of years now through Verizon, and decided to make the change over FIOS.
That's when the trouble started.
The rep over the phone scheduled an appointment for a technician to show. The technician ends up being a no show. Of course this costs me a whole morning when I could be at work making money. Reps kindly reschedule, but it cost me more money since I have to take more time out of my work schedule.
The rep who signed me up over the phone for FIOS signs me up for phone service. I did not want phone service. I have to call to get this fixed. (And I think it's fixed... I hope it's fixed.)
The rep promises me a price reflecting something like a loyalty credit. On the basis of this price, I sign up. First bill comes, it's $10 more. I call. The rep promises to fix this. Next bill comes. Wrong price again. Contact customer service. They tell me they don't offer FIOS at this price.
Arrrgh.... it's enough to make me want to tear my hair out. I do not want to spend hours on the phone again and again with Verizon getting wrong information and false promises.
Anyone out there have advice for dealing with customer service? Anyone with similar issues? Unbelievably stressful situation.

Hi. Allow me to apologize for your experience so far. I'd be happy to help if you are in need of assistance. ShawnG

Why is Customer Service So Bad?

I have always had a high regard for Lenovo as a company, but I am stunned at the poor customer service I have received over the last month in trying to repair/replace an inoperable laptop.
The problem with my Ideapad Y500 began a few months after buying it when it continued to reboot, particularly when I am online downloading something (such as from YouTube); but the problem has also occurred when transferring files (such as to an external hard drive or memory stick) and even when the laptop sits idly. It can occur over a length of time as long as 30 minutes or as short as 5 minutes after turning on the laptop. Various messages have appeared before rebooting, including "Page_fault_in_non_paged_area Win32k.sys," "Page_fault_in_nonpaged_area Ex64.sys," "Memory Management," and "Cache_Manager." A Memory Diagnostic indicated that there is a hardware problem.
When I called Technical Support in late July, the rep asked me to ship the computer to them so that it could be repaired - a relatively smooth and easy process. After receiving the computer back with a RAM replacement, the problem reemerged in less than a day with the Memory Diagnostic once again saying it was a hardware problem. I called Technical Support and the rep wanted me to perform an autorecovery function which we tried the first time before the RAM replacement and was unsuccessful. This time, however, the autorecovery function wouldn't work, so I had to wait another week before receiving the autorecovery discs necessary to perform the function. When those didn't work and I once again called Technical Support, I was transfered between several departments - all of whom couldn't or wouldn't help me. Finally a Technical Support rep said that he would escalate the issue to Customer Relations and that I would receive a call within 2-3 business days.
AFTER NEARLY A WEEK, I finally recevied a call from Delfina ****** who left a message and told me to call her back. I called back every day (several times a day) for a week, leaving a message each time with a phone number and time that she could return my call. I received no call. When I once again made another call to her number the day after Labor Day, a new message on her voice mail said that she would be out of the office FOR A WEEK.
Finally Delfina sent me an e-mail last night telling me that replacing my Ideapad was not yet an option and that I would have to send it back for repair. She sent me a Fed Ex label but NO ACCOUNT NUMBER for Lenovo in which to deliver it back (which I didn't realize until after spending 20 minutes in line at Fed Ex).
It's been over a month now that I have had an inoperable laptop and no one at Lenovo seems to care.
Escalated Case # 443354

I am experiencing the same horrible service. I have been waiting a month for my computer. I have called tech support daily for an entire month. No one calls back. Finally tacked down someone in the US to help. Still waiting on my computer to be sent back to me. I will NEVER buy a Lenovo product ever again. Most horrible customer service I have ever had. I feel like no one cares. I just want a refund at this point so I can buy a new computer that works. I am afraid once I do get it back if something else goes wrong I will be stuck in this horrible mess of tracking it down again.

Why does customer service lie to its customer's

I have been lied to by customer (dis) service 5 time in the lase 4 months. Can not get a straight answer, they will tell me they will fix my issue then apperantly do nothing costing me $100 in over charges. I never had this manyvprobles from one comoany

however that will do no good, because:
Customer Agreement | Verizon Wireless
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.

Customer services from India

Following an ongoing intermitant outage over the last two weeks and many long calls to India we waited in all afternoon for a visit from an engineer who didn't show. After another 1/2 hour call the explanation was that they have an email outage and the engineers haven't been getting their appointments. Has anyone else heard this today?

Hi Chris-b,
I am sorry to hear that the engineer did not arrive as planned. I would like to look into this for you. Please could you drop me an email with your BT account details and a link to this thread? My email address can be found by clicking on my profile.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Where do I complain about Indian iPhone customer service?

I really don't know where I'm supposed to complain the handling of customer service in India.
Let me explain the situation and perhaps someone can send me to the right place.
My housemate's sister bought an official Vodafone iPhone 3G in August. Last week, it stopped working. No Service, no matter the SIM card. I told her to give it to me for a couple days, let me update the firmware and see if that doesn't fix it.
It didn't fix it. Clearly a hardware problem. Never hacked or anything. Just stopped working, flat out.
So, she took it to the place that she bought it from. She no longer has the receipt, so they wouldn't help her. It's CLEARLY an iPhone 3G, so it's CLEARLY under warranty (since the phone came out less than a year ago). But, still, they told her to go to Vodaphone and have them repair it or replace it.
Vodaphone, wouldn't budge without the receipt, even though it's CLEARLY a Vodaphone iPhone and, again, CLEARLY less than a year old (and, therefore, still under warranty).
So, I called Apple support, the number printed on the iPhone box. They directed me to another number, which nobody answered. I called the first number back; they gave me a third number which didn't work at all. I called them again and they gave me AppleCare's number.
Now, I thought, we're finally getting somewhere. Apple will surely be able to rectify this.
"Press 1 for iPod, Press 2 for iPhone." I pressed 2. I got a message saying "Please contact your service provider for iPhone support" and promptly hung up on me.
So, I called the first number again, and they gave me yet another number (corporate office, I guess) that also told me to call AppleCare. They said I had to press 9.
9 was not an actual option.
I finally got through to someone when I called AppleCare and pressed 1 for iPod. I complained and complained, after which they told me they'd transfer me to the iPhone department.
Why can't you access the iPhone department directly? Because it's not actually in India; it's in Brisbane, Australia.
The guy I spoke to in Brisbane informed me that Vodafone must honor the warranty since it is obviously a Vodafone iPhone (it only activates with a Vodafone SIM and rejects all other companies), and is obviously less than a year old. Apparently, they are responsible for service.
However, to be safe, take a photo id, he said, since you can't find your sales receipt. It shouldn't matter, though, he said.
I wish that someone would tell Vodafone that, though. They refused to honor it because:
1) They couldn't find the IMEI (I wasn't there to throw it in their face, both on the box and in the Settings>General>About). They only know to look for it on the SIM tray (which had been replaced way back in August because it was loose)
2) When they found the IMEI on the box, they couldn't find it in their computers.
3) They couldn't prove it was a Vodafone iPhone (again, I wasn't there to show them how it reacts with any other SIM when connected to iTunes. That's proof enough that it's Vodafone).
My housemate went to the largest Vodafone in Mumbai (Peninsula Chambers) and the manager refused to speak to her (he wasn't in the store, only on the phone. However, he refused to talk to her even when speaking to his lackeys for twenty minutes).
This is a 16GB iPhone, retailing for the equivalent of $700 US (Rs.36,100). The phone is under warranty and never been hacked or tampered with. And yet, no one in this country will honor its warranty and take care of it. Not because of anything but sheer bureaucracy and ignorance.
I mean, seriously, they can't even tell it's a Vodafone iPhone? They can't find the IMEI that's PRINTED on the box and in the Settings?
Who do we talk to to get this iPhone repaired/replaced? $700 is a lot of money for a phone that should be covered under its warranty.
If you could direct me to an email address/phone number both at Apple and whomever at Vodafone to rectify this, the help would be unbelievably appreciated.
Also, if someone at Apple can step up the quality of customer service in India for Vodafone and Airtel (it's the same phone number for each provider), please do. Airtel cannot even call the AppleCare number (it's an 800 number which can only be accessed by landlines and Vodafone customers. I've had this issue when trying to repair my MBP), let alone get through to anybody to fix anything.
thanks.
Message was edited by: SethBurma

Right. So you're telling me that Apple has left someone in charge who is totally screwing their customers' experience and no one at Apple will help reign them in and set them straight?
I guarantee you that she's not the only person who's had this experience and it **** well sours me from buying another iPhone if I know it won't be taken care of if something goes wrong.
I've posted this to let Apple know there's something woefully wrong with their partner and to get that fixed as well. I know Vodafone is the one I'm supposed to deal with; I just want that to be improved.

Shame on Adobe for Terrible Customer Service!!!!

I just purchased PSE 8 after the 30 day trial. This product is filled with bugs. WHen it works it is great. Unfortunately there are too many bugs and zero customer service to back up the product. That's why were all here online trying to figure out each other's problems. The techs located in India can not help us. I used the trial version for less than 30 days and ran into a problem with the sync feature. It stopped working and none of the solutions offered here helped. I called customer service. After waiting on hold for nearly30 minutes I was told that I need to purchase the product before they can help me. I told the man that I would not purchase a broken product. I told him that if he could solve the issue I would buy it. He transfered me. Again on hold for about 20 minutes. This man said since Im not a customer no help. Today I uninstalled and purchased the product and renistalled. Same problem with the sync feature. Argh. As I type this, I am on hold with customer service in India or Pakistan. If this is not resolved tonite, I am requesting a full refund on this POS product..

Bob,
Thanks for your reply, but I uninstalled PSE and asked for a refund. My photos would not sync up with photoshop.com. I hope you're having better luck with your copy. I wanted this to work so much. When trying to sync pictures up to photoshop.com mine would not get past "initializing" and then it would quit. None of the other posters had a similar problem. I installed my own memory, new CPU, new video card and better CD rom drive, so I know my way around the computer. There are just too many bugs in PSE and my computer ran very slow. Last night, I installed Paint Shop Pro X3 and system is running much faster. So far no problems. I will try it out for 30 days to see if it's better.
If Adobe would have helped me with my problem, I would have kept it. Instead they bounced me around to different people that could not help. To anyone who is looking for a refund...It took over 40 minutes to get my refund processed! I must have wasted over 15 hours on this.

Horrible Customer Service! And a 33 month old BB problem continues to exist!

I have been a Verizon Wireless Customer for over 7 years. I have been a Blackberry user for even longer. In November of 2008, I switched my Blackberry World phone for the then new, Blackberry Storm. I kept my same phone number, had no previous problems with the World phone or any calling issues, etc. I just thought I might like the latest and greatest. Almost immediately after getting the Storm, I started getting these strange 1 way audio problems. When I say 1 way audio, I mean, I could here the other person on the end of the line, but they could no longer here me. It was strange and it happened infrequently. After about two weeks of having the storm, I decided that I really did hate not having the qwerty keyboard and so I took the storm back and got the BB Curve. Again, noticed that I had the same 1 way audio problems and contacted VZW customer service. After sending me out a new phone and several customer service calls, VZW opened a trouble tickets. It was never resolved and conveniently closed, with Verizon saying they could not duplicate the problem. I was not experiencing dropped calls. I still had full bars, was still connected to the party on the other end of the line and it was happening in a bunch of different places. I went thru this with the Storm, the Curve, the Tour and the Bold, all with this same sporadic one way audio, all with multiple different Blackberries being sent out to me, because Verizon was sure it was the Blackberry and not them! Customer service suggested, on many occasions, that I switch my phone number. WHY??? It didn't happen the first 3 years I had the phone number. They also, had the audacity to suggest that I switch to a different platform. HUH??? All of the sudden, I'm the only one in the neighborhood, who cannot have a blackberry phone, because it just no longer works for me???? Numerous tickets were open and no one would ever get back to me. I couldn't get a VZW Tech to call me back if my life depended on it. Call with one way audio were hounding me and VZW told me to mark my calls, where this happened. Did all of that and they still couldn't find the problem. The one way audio even happened when I was on one of the many calls to a Verizon Tech....yet they still could not "duplicate" my problem. To this very day, they still have not found a solution. After many months of dealing with Verizon (or not dealing with them, because they wouldn't call back) and researching new phones, I decided today, to try out an Android platform phone, just to stop the madness. I called VZW and told them which phone I wanted (I needed something that would have a long battery life, had good reviews, etc) and they told me that I could NOT have the Motorola Android 3, but I would have to take a reconditioned Droid Pro instead. I explained to them in no uncertain terms, that I was unwilling to pay for this change, as it's been an ongoing issue, that Verizon failed to ever fix or even acknowledge. While I was getting stuck with a phone that I really don't want, I was completely tired of dealing with these issues, Verizon and my understandably irritated customers. After the phone order was placed, the Verizon Customer Service guy, tells me that I have to return my Blackberry, within 10 business days or I would be charged for it. WAIT!!!! I don't even really want to change to an Android phone, I just want to try one out and see if this is going to give me the same issues as the BB. Why do I have to return the Blackberry? And why did Customer Service wait until we were almost finished with the conversation to unleash that little bit of information?? I would have never agreed to getting an Android, should I have known they were going to make me give up my BB too. No, I don't want the Android phone just to have an Android. I want Verizon to figure out what is wrong with my phone in the first place, but it's not going to happen!!!! So, I was really left with no alternative, but to try another phone. I have never gotten any compensation, in the almost 3 years this problem has been going on. I have not asked for anything, except for Verizon to fix an issue that is clearly their problem. We have another Verizon phone in our house and another line somewhere else and we have no problems with the other phones. I have had at least 10 different blackberries in the last 33 months and all have had the same issue. Quit blaming the phone VERIZON. Don't ask your customers to give up their phone numbers and change platforms, all because of your incompetence. I NEVER write reviews or go into any kind of forums, etc., but I've had it!! Customer Service ignores the issues. I didn't even know that any of the tickets were closed, until I called back with a ticket number, only to find out that the issue was unresolved and because of this, they had closed yet another ticket. To me, the fact they are making me return my Blackberry, just to try out another phone, is beyond comprehension. To top it all off, at the end of each of the conversations, the guy had the nerve to ask me if all of my needs were met, due to the issue. Lol! Yeah, they were all met! Why ask that question to someone you know that is completely ticked off at you????

Pepsio07 wrote:
I'm sorry, but when does swaping from a Blackberry Bold to an Droid Pro (certified pre-owned) qualify as an upgrade?
Secondly, I've had my phone number for over 7 years. It worked just fine for over 3 of those years. Why should I have to give up my phone number? It's not only a personal number, but a business number as well. I have more than worked with Verizon to figure out this problem. Done way more than my share and for anyone to say that I'm unwilling to work with them is beyond belief. I have marked every single call that has gone bad. I have turned off my phone for a period, to see if it was the network. I have switched Blackberry's numerious times. Why does everyone just jump to changing a phone number? Say I did this. What are they going to do with that phone number? It goes right back out there for someone else to have. That's what Verizon told me. If that's the case and the next person who picks it up has no problem, then it wasn't the phone, or me, or the number.
Oh, and Verizon has spent a lot of money trying to fix my problem?? Well, I've spent a ton of money myself, paying for a phone that doesn't work, time and energy switching from Blackberry to Blackberry, and not even mentioning the amount of time I've spent trying to figure out this problem, to no avail!
If something didn't work for 4 years I would be willing to try something else. Then again I don't run a business from a cell phone..

Is this Customer Service?

I sent my laptop for Broken Hinge. After receiving back i found that my hard drive is replaced even without asking me and the old hard drive was not even sent back.
When i sent my laptop, i never gave any password and i specifically check-marked that i do not want lenovo to bypass my pc security to run any diagnostic. Still they went ahead and replaced the hard disk without even confirming with me (when i have sent PC for a cosmetic issue).
I called up Customer Care and they opened a new case, they told me that a customer relation manager will get in touch with me within three days. No one called me for 4 days so i called them back, I came to know that Customer Relationship manager has logged in that she tried calling me and left a message (great, with new digital phones u know who called, so i dont have to go to phone company). They said anyway she will call back by end of the day. No call again. So i have to call customer service again and they gave me her number to call her directly (i think they realized that she is not going to call any how). I called her up and first thing she tells me that i signed on inventory control sheet which says that ur hard disc might get re-imaged so she can't do anything for me.
Man i just want my old hard disk back because of data. I signed on that sheet as generic understanding but i sent my loptop for a cosmetic issue and i specifically asked not to run any diagonstic etc, but still if they have replaced my hard disk then they should have sent the old one back.
I am still trying to find out the authorities to report this case.

Why do Customer Service open Escalation cases when no one from Lenovo ever calls back to discuss it. Second time for case id 8002857043, i was promised that customer relationship manager will call me back within three days but i am still waiting.

T400 or not T400 or terrible customer service from Lenovo

Why doesn't lenovo ever think about consumer?
Why do I have to select E6400 instead of T400 when I really want T400?
Why Lenovo Customer service does not care about customers...
Please read my case on:
http://lenovo.pissedconsumer.com/lenovo-15-restocking-fee-on-wrong-notebook-20081019140035.html
I plan to publish this on PissedConsumer and in 1 week on RipOffReport, ComplaintsBoard and My3Cents.

Asyrov, welcome to the forum,
it is clear that you seem to be unhappy about something regarding an order you placed, what is not clear is what you are unhappy about. You do not state what exactly had changed in the configuration to make you so unhappy, just that you are unhappy about something.
It would be helpfull if you could maybe provide a little more detail and then members will be able to offer advice according to their experiences.
If I understand it all correctly, you ordered a system with shared graphic but have now realised you require discrete graphic?
Thanks in advance
Message Edited by andyP on 10-19-2008 09:23 PM
Andy ______________________________________
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Customer Service called me at 5am!!!

Why would customer service call me at 5am???? To remind me of my appointment of my unreliable internet service! This has been the most unreliable internet service I've ever had with technicians coming out so often, I'm getting sick of it. I recorded and saved all my call logs and times with verizon calling me at weird hours.

Hi getyourmammogram,
I apologize for any frustration with getting a higher bill after getting your plan adjusted. Did you plan adjustment take effect on the start of your current bill cycle? Or was your plan adjusted during your last bill cycle? If you had the plan changed during your last bill cycle, there would be prorated charges moving from one plan to another. To confirm this and view your billing details, login to My VZW http://bit.ly/xB4iTc.
Thanks,
EdW_VZW
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Purchased an unlocked iPhone 4S 64GB in March 2012 while on a vacation to USA. The phone does take up the charge it always shows the red signal whenever the the battery is completely discharged. Am i eligible to get the service in India?

Purchased an iPhone in USA while on Vacation. The phone would not start. The APPLE customer service in India would not provide the desired service. They advised me to send this phone to the country of Purchase for which I have no option. Please advise if there is any other way out or I cremate the phone for good?
Surprisingly the apple site when the serial number is keyed in says that the service is available in India as well. But sadly the personnel on the phone says that the information is incorrect and that Apple has not dispalyed the correct information on the site. Please advise what to do.

There is no catch. Apple offers international warranty on some products i.e. iMac, MacBook Pro etc but excludes the iPhone. This question has been asked and answered numerous times on these forums and if you do a search you will find the advice is consistent in that there is no international warranty on the iPhone.

Why do BT have Customer Services

I've switched to BT; Broadband, Phone & Vision.
Everything activated fine on the date predicted except Vision. The following message appears on my 'Track your order' page :
Your Vision order is in hand with a member of our team and we will keep you updated with progress. Please continue to check online for further updates.
Consequently, my vision box is stuck on C03 error...
Anyway, after 24 hours I called customer services and was encouraged that they seemed to spot the issue straight away. The very nice lady did ‘thing’s in the background and eventually advised me to reboot the hub and then reboot my vision box and everything would be ok. However, just in case, it didn’t work, I should wait until after midnight that day.
It didn’t work. It didn’t work by midnight and it wasn’t working 24hrs later. However, the activation date on my ‘Track your order’ page had moved back a day.
So I called the next day and again was encouraged to hear they seemed to spot the issue straight away.... Ooo déjà vu! In fact déjà vu and déjà vu!
I’ve been through the same ritual for 3 days now, so my point; why do BT have Customer Services?

Thanks, I've sent them a mail...
Thought I'd try to expedite the problem though and called India this morning.
After ping-ponging around a couple of departments, I got through to the 'Vision' dept and he explained that my broadband order was not fully complete (some issue on the line/exchange!?). So he put me through to the 'Order' dept.
They said although my broadband is working ok, they can't close it off until the problem they're having is resovled -then I can get Vision.
Probably.
So why didn't my three previous calls (UK answered) just tell me that...?

Why is customer service in India or wherever

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