Why is it so hard to get Verizon to offer an alternative phone?

Hello,
I've been lurking this board for a long time, and my Fascinate has had nothing but problems.
1. The phone randomly decides to hit the back button on it's own multiple times, resulting in screencaptures. This has not been fixed for me no matter what apps I use or how many times I reset my phone. Have you ever been in a college library and tried to put your phone in standby only to hear the camera shutter noise? Everyone thinks you're creepy and that you're taking pictures of strangers. It's an embarassment.
2. Sometimes when I hit the phone icon it takes me to a black screen. Let me tell you: My cellPHONE will not let me make PHONE calls. This makes the device completely useless.
3. Sometimes I send texts to about 15 different people to confirm plans for the night, get no response at all. No texts from anybody. I wake up the next morning thinking I did something wrong and ruined relationships until I do a battery pull. Then when it starts back up it SENDS THEM THEN. Then I get a ton of confused friends wondering where I was and why they never heard back from me.
4. I have 4 different friends with the SAME EXACT ISSUES on this SAME EXACT MODEL of phone.
I am fully updated and I have never rooted this phone.
Why is it so hard for verizon to just send me a refurbished Droid X2 or Incredible 2? It can't cost that much more!
Please, if any verizon employee sees this I would love if you could help me out. The people I've spoken to on the phone only offered to send me another Fascinate. It's NOT what I need. I have been a Verizon customer for a long time and I'm thoroughly disappointed that you can't help me out by kicking me a refurb of a different model.

Hello ILikeColdPizza!
Sounds like you've gone through a great deal of trouble with your device. I would like to see if we can get your phone working the way it should.
The manufacturers warranty is a no cost option that replaces the device with the same make and model, considering the device is experiencing an electrical/mechanical defect. This is what the manufacturers cover under the standard one year warranty. When your device does not function as intended and is defective, we intern lift this up to the manufacturer to recoup our losses. This is the reason for the same model exchange policy. In the meantime, I would like to further troubleshoot your device to ensure we've resolved all the issues you're experiencing.
Have you confirmed your Fascinate is running the most recent software version? The current version would be i500.EH03, which is Gingerbread. If not, please update software. A lot of the issues you are experiencing were resolved in the latest update. If you are still experiencing issues with your device after updating the software, please let me know so I can go over other options.

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For a communications company why is it so hard to get a phone number to talk to a real person?

Verizon is a communications company: why is it so hard to get a phone number to talk to a real person? Why when I call to set up a payment plan I get an auto response the sets up my payment date with no option to decline? Why hasn't the FCC shut this company down for breech of contract and lying to its customers?

Breach of contract? You are in breach of contract by not paying for services rendered.
Why should you be late paying an invoice and yet expect Verizon to keep your device on? You are breaching the contract.
#PMT from your device gives you an option for payment arrangements. The system more than likely can only extend the due dates by a certain number of days.
*611 or 1-800-922-0204 and ask to speak to financial services and ask them to extend the date.
Verizon would be out of business if everyone just paid them when they please.
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Why is it so hard to get iTunes to find my library?

<rant>I don't understand why it's so difficult to get iTunes to find an existing library after a move. I wish I had left this alone from the beginning. Had I known it would be this hard, I wouldn't have done this.</rant>
I have tried to move my iTunes folder from beneath my home folder to the root. After following some instructions to get this moved (I forget the link), iTunes thinks my songs are in the trash. I verified this by looking at the iTunes Library.xml file, and saw the songs linked to the songs in the trash.
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I can only assume that this has something to do with digital rights, and them not making it easy to copy music, but for us legit people, this is really a pain.
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Thanks in advance.

Thank Chris and Diane.
After looking into this more, it looks like after transferring my media folder, I also moved my iTunes library to the root following this article:
http://www.ilounge.com/index.php/articles/comments/moving-your-itunes-library-to -a-new-hard-drive/
Somehow, something got missed (though I'm almost positive I followed that first Apple support article). Anyway, my fix was this:
1) Move my iTunes media folder back to the exact trash location it thought the songs should be in, and confirmed that the songs were once again found through iTunes.
2) Follow the Apple support article, relocated my iTunes Media folder from the trash to the desired folder in the root
3) Moved my iTunes Library back to my home folder following the iLounge article above (move physical files, then option-open iTunes and point the library to the new location).
Once I did this, everything is as I wanted it.
By the way, Chris, the reason I want my iTunes in the root of my external rather than under the Home/Shared, is because I want my songs on the external, and my Shared folder is on my internal. I want to keep all my large files on my external.
Also, Diane, what I meant by digital rights issue, I didn't mean this was the cause of my problem, but rather speculating this was the reason Apple made it so hard to relocate your media files. Again, that was just speculation, I obviously have no way of knowing. It just seems unreasonably hard to relocate your iTunes songs (or even just tell iTunes where they are after it lost them) because Apple seems to try to make users' lives easier, not harder.
Anyway, thanks again for the help.

Why is it so hard to get back to a support message after logging in?

When I get a message saying there's a reply to a discussion here, I click on the link to get to that discussion. It says I have to log on in order to reply, and I do so - but it leaves me in a different screen. If I page back, it thinks I'm logged off again. If I link back, it thinks I'm logged off again.
Why can't this web site let me log on and keep me logged on at the screen from which I clicked the log on link?

Howard
Well - you broke the Internet! - kidding of course
I am now having the exact same symptoms on THIS thread as you did on whatever thread prompted this question. Other threads seem unaffected.
The only way I am able to post this reply is to go to Howard Brazee's Profile | Activity and click the Reply link at the bottom of the synopsis, which opens a compose pane on the Activity page.
instead,
This is a new wrinkle on a similar 'infected' thread's behavior - only worse. For posterity, I will describe my normal WorkFlow that yields NO Joy...
Restart Mac
Open TenFourFoxv31.1.0 (Firefox/Mozilla)
From a browser bookmark that is Login > Using ASC
Login from the Login Page
Directs to Using ASC
Scroll til all I see is the list
Invoke a FF add-on - ReloadEvery (20 minutes) on that page
This becomes my 'Base Camp' for navigating to threads
Keeps me from being timed-out / logged-out with NO indication thereof
Switch to MS Entourage mail client
Click the "Go to this Discussion" link in the email notice of your post "I just got your message in my email......"
Auto-switches to FF and opens the thread to your post in a new TAB
Login state = 0
Scroll to the top of page = state is 'Guest'
click "login' link - this should take me to the Login page (the hover indicates the correct URL for login page)
instead, I am taken to the Main "Apple Support Communites" page - the one with all the BIG icons
login state = 1
Scroll to the bottom of page
click Using ASC icon
Takes me to Main Using ASC page
Login state = 1
find the "Why is it so hard...." thread title in the list
click the link
takes me to the thread "Why is it so hard...."
Login state = 0
Apple's physical address " 1 Infinite Loop "
Our friend bobsuefert has been teasing me that the JiveWare has become 'self-aware' and is jacking with we all. This is another in a long laundry list of "glitches du jour" (another bob-coined phrase).
Just for fun, I just switched back to my BaseCampTAB, clicked to go to this thread... whaddya know? Login state = 1 as if nuthin ever happened. There IS a Ghost in the Machine !!!
I select all > Copy > click the reply magic twanger - we'll see what happens?
CCC

Why is it do hard to get a straight answer on Mac security?

I have the latest OS, Yosemite. I don't download anything illegally or use software I don't trust. I basically only use my computer for personal reasons and limit what websites I go to and visit. I have gone to the apple store and talked to the staff there several times and there always seems to be this mentality of, "well you should be ok." I know there is no guarantee. Like a car, you have to trust the brakes will work if a mechanic tells you they will work, but there is never a guarantee. Just like how people used to say that Macs aren't vulnerable to viruses or Trojans and there is no guarantee to that. I guess what I am wondering is, does anyone have ways they know that for now, Macs are working normally and can be checked to see if they are ok"? Can someone at the apple store check certain things/operations to see if so far, so good?
Thanks.

1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it.
The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
☞ It can easily be disabled or overridden by the user.
☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.
For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.
☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."
☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
☞ High-priced commercial software such as Photoshop is "cracked" or "free."
☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.
Conditional or unsolicited offers from strangers
☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
☞ You win a prize in a contest you never entered.
☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
☞ Anything online that you would expect to pay for is "free."
Unexpected events
☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
Why shouldn't you use commercial AV products?
☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
☞ Most importantly, a false sense of security is dangerous.
8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

Why is IChat so hard to get to work?

I am again having the infamous #8 error and cannot get IChat to work while traveling. Based on the posts here and throughout the net, I am not alone. It is unreliable and problematic and very un-Mac like. I downloaded Skype and can use it every time with no setup/config/port/firewall/etc to worry about (I don't like the quality or I wouldn't mind just using it).
So, why is IChat so different than other Mac apps and more like a PC app? Why can Skype work effortlessly without router programming and IChat can't? Will this be fixed in Leopard?
Thanks for the vent. . .
Adam

Hi,
When Apple brought out iChat AV (iChat 2.0) it decided it fitted the International standard for an VoIP application and included the SIP protocol as the connection method.
Newer modems allow for VoIP connections, with landline phone ports to connect phones to so people can use the internet to phone. (this does mean you have to have an account with someone that runs a IP to POTS server such as Vonage)
In some cases this means the device has SIP bound to port 5060.
Skype has fall back ports below 1024 that allow it to connect even if your network is not set up as well as it might.
As most modems and routers are wide open below this 1024 threshold applications like web browsers and email apps will connect almost no matter how your network is set up as little actual routing takes place on these ports. On most devices they can not be NATted to one IP to offer even that level of security.
Effectively iChat is more like setting up an On-line game that require ports above the 1024 threshold.
Apple's info on which ports is here http://docs.info.apple.com/article.html?artnum=93208 and states it (iChat) is supposed to worked with a NATted LAN
Of course this presumes you know that you have to set up your LAN correctly in the first place.
It would be nice if iChat had fall back ports but this is not possible with the SIP standard. With that said, there is little point in having one just to Text chat.
You could debate that it would be nice if iChat gave pop up messages.
"Trying Mac firewall ..."
"Moving to SIP ..."
"Port #### is not available please check your firewall or modem..."
It would not be that difficult to have fall back ports and to ignore the SIP Protocol but it would mean that the current version and iChat 2.x would need to be updated to have backwards compatibility.
And that is not even starting on the fact that modem manufacturers do NAT differently.
It is unlikely to change in Leopard.
The current format means that Apple could, as they run their own SIP server, change the server to allow POTS access and we could move to making Phone calls to people rather than computers.
The presumption by all parties is that if you are going to set up a home network is that you are going to do it properly.
The facts are that Web Browsing and email apps and the ports they use don't need a network set up that well and most people do not bother as what they have done works for what they are doing. They then equate "My Web Browser works so why doesn't this app ?"
2:59 PM Wednesday; January 31, 2007

I need to talk to someone from vzw about my phone screen not turning on. Because the phone won't turn on, I can't call to get assistance. Why is it so ******* hard to get help online and be able to talk to someone????

Iook above

The S4 has documented issues with the display going dark for no apparent reason. This happened to my wife's S4 twice, and both times the phone was replaced under warranty. The problem seems to originate with a small, undetectable crack under the surface glass on the LCD display. These cracks develop structurally and not the result of abuse or accidental damage.
If you take it to a Verizon store, they should be able to confirm there is no damage to the phone and get a replacement under warranty ordered for you. At least, that's how it worked for me.
Oh...just for kicks, try holding down the home button and the power button together for 10 or 15 seconds. This is a "reboot" of the phone and may or may not have any effect.
Good luck!

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I Did moved with an Mac code & have spoken to the call center 3 times a week since I moved & everyone is saying it is sorted now, BUT it is still not.
How can I closed my account & get an final bill ?????
Any help will be great !!!!!!!

Welcome to the forum. Try Live Chat Billing, which tends to be more sensible than the phone helpline plus you can keep a copy of the conversation in case you need it. If they don't sort things out for you, please come back here.
You can click the white star next to this message if you think it was helpful.

Why is it so hard to get reqular updates to Service Requests

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That is despite my posting requests for updates and hanging for extended periods of time on the "chat" facility (usually in vain as no-one picks up the chat thread).
In a couple of cases I have done extensive pre-work and built repeatable test cases etc so there should not be any siginificant delay in getting these issue esculated to the back line for support. If they have been escalated, there is no sign in the SR records.
It's probably "bad form" but here are specific SR numbers that show the lack of customer feedback..
10891239511, 10891256291 & 10891420901
In the latter case i was able to get the SR re-assinged to a new support tech who seemed helpful and promised to send me aun update... then... silence...
This is very unprofessional as I too have customers and they DEMAND regular updates to any incidents that I'm working on, so this leave me "hanging" which reflects both badly on Me and also on the Attachmate group of companies (Novell, NetIQ, SUSE).
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On Mon, 02 Jun 2014 03:56:02 GMT, darrenjthompson
<[email protected]> wrote:
>
>@world
>
>I have received the following feedback "Yes, the support engineer should
>have provided you with an update on the issue. Generally, the support
>engineer should follow up or provide an update to the customer within a
>maximum of 3 days for issues that are "awaiting Novell support" and
>within a maximum of 5 days for issues that are "awaiting customer"
>action."
>
>I'm now curious, if anyone is getting SR updates as frequently as is
>suggested here, could you post to this list. I'm genuinely curious if
>the difficulty of getting updates is just me or if others have been
>having the same/better results.
>
>I have to say that things seem to have improved for me recently but I'm
>wondering if it's just "the squeaky hinge getting some oil" or if the
>practices really have improved.
Most of the time I get good responses to my SRs and I leave feedback
stating so. The few times I haven't, I push for escalation or I
contact others I know at Novell and usually it gets resolved. And
then I also leave feedback about that. NTS isn't perfect, but most of
the time I am pleased with support.
Ken

Why is it so hard to get to green screen in I movie

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Hello cideaton,
The problem you have mentioned seems to be an unusual as it occurs only when you have the printer connected in wireless network.
Please call HP Tech Support (US) 1-800-474-6836 for further assistance.
Regards,
Jabzi
Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
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Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Why is it so hard to get help from adobe acrobat?.

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We rang up last week after installation... he said wait 15 minutes to 24 hours... never got it.
We rang up a few days later... he said he'd add it on as a charged extra, and refunded us £36 (so still free)... never got it.
We rang up yesterday morning, and was told again he has added it - just wait 15 minutes to 24 hours...
It's been 27 hours now... and guess what... not got it!
I think I might just keep their £36 and make do with it in SD.
Beyond a joke really...

Another day, another phonecall.
Now I got fobbed off telling me BT Sport 1+2, and ESPN come through via the internet, and I need to hardwire my YouView box with a 20+ metre cable to get it in HD.
Gunna try the "plug in cable, then remove" trick.

Why is it so hard to get parent tabs to work?

Searching this forum I found many questions concerning tabs and parent tabs. The application express users guide gives some explanation as how to use them but does not attribute to a basic conceptual understanding of the tab phenomenon. In my opinion Oracle can improve a lot on this feature.
------ I just don't get it ----------
I have four pages 1,2,3,4
I want to create two parent tabs P1 and P2
P1 has two tabs S1 for page 1 and S2 for page 2
P2 has two tabs S3 for page 3 and S4 for page 4
Can someone provide the exact steps to follow to create such tabs?
Furthermore, the relation between tabs and pages needs some explanation.
thanks

Hi,
I completely agree with you!
You can not create a tab without a page associated with it and you can not create a new parent tab when creating a page. Also, Tab Set and Parent Tab seem to refer to the same thing!
What I do is:
1 - Create a page with "No Tabs"
2 - Go to Shared Components, Tabs
3 - In the Manage Tabs view, I click on the "add" option that appears at the end of the line of parent tabs
4 - During creation of the new parent tab, associate it with the new page
5 - When the parent tab is created, you get an "Add" option on the standard tabs line
6 - Click this to create a standard tab and also associate this with the new page
7 - Go back to the new page and ensure that it is linked to the correct tabs (it should be but I always double-check!)
As for relationships between them:
1 - A parent tab must have one or more standard tabs and must point to a single page in the application (this is the "Tab Target" for the parent tab)
2 - A standard tab must point to one or more pages in the application. The first page is the "Tab Page", any other pages are listed in the "Tab Also Current for Pages" setting
3 - The Tab Target page for a parent tab should be the same as the "Tab Page" page for the first standard tab on the parent tab
4 - The Tab Target and Tab Page must be available at all times to any one that has access to the tab
So, in your example, the Tab Target for P1 should be "1" and for P2 it should be "3". If anyone has access to P1, they must have access to page 1.
Regards
Andy

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