Why is it that I pre-ordered an album and it says 'Purchased' in iTunes but it's not in my music library?
I also tried logging out then going to the album and purchasing it then logging into my Apple ID but it still says "Purchased" but not in my music library.
Any help please?
Hi OverratedBacon,
Thanks for using Apple Support Communities. I would first try downloading the songs from your past purchases by following the appropriate steps here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you're still unable to receive your preorder, you may want to report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari
Similar Messages
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I pre ordered a album and it says purchased but will not download
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Hey Sspafford!
I have an article here that can help you with this issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
I pre-ordered an album and it says "purchased" but won't download to my phone or computer?
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You get an e-mail from Apple for that.
Windows: http://support.apple.com/kb/PH1622
Mac: http://support.apple.com/kb/PH12296 -
I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?
Hello KailaRy
Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G. -
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I pre-ordered an album last november, and now it's finally avalible. On my Ipod, it says purchased, but there is no option for me to download the album. I also tried on my PC, and it still says purchased, but I cannot download the songs! Please help
Hello atthetop
Typically with pre-orders you should have received an email to download your tracks. If you have not received it, then report the issue to the iTunes Store.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G. -
Hi I got an email from itunes saying that my pre order was ready and when I click on the link from my ipad it takes me to the itunes store app and then it doesn't do anything help with this please .
<Link Edited By Host>Thanks for your advice, I went to the apple shop today for a face to face meeting with a tech and he checked everything and could not figure out why I was having this problem so we decided to give up on that account and create a whole new one for me using a different email address.
Now I can download apps on both my iPhone and ipad2.
If anyone is reading this in Brisbane Australia go to the Chermside apple shop and ask for Wade. He was fantastic!
Jan -
I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?
Seems that you can no longer hide them on your phone. Try doing so in iTunes: http://support.apple.com/kb/HT4919.
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I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store
Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
Message was edited by: ChrisJ4203 -
I pre-ordered an album and it wouldn't download so i need to know how to get a refund
i pre-ordered an album and tried to down load after the release date. it wouldn't down load and i wasn't able to get a refund. please advise.
Hello techmo200,
Follow the steps outlined in this article to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M. -
I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!
If you are in a country where music can be redownloaded then it should show in the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If it doesn't show there then does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?
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The cd I pre ordered says purchased .. But it will not download
The cd I pre ordered says purchased .. But it will not download
Hello Mistaman
Check your purchase history to download previous purchases. Also you can check on your computer in your iTunes folder to see if the purchase has been downloaded. If you find it there you should be able to double click it and it should open in iTunes.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Where are my iTunes files located?
http://support.apple.com/kb/HT1391
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I ordered an album and it says from 3 days delivered and is already a week
i ordered an album and it says from 3 days to delivered and is already a week
In your account in the Apple store (store.apple.com) check the order status
Recheck your numbers though - I suspect that the three days was either production time without shipping or shipping without production
LN -
I have purchased Itunes Match, and go to Settings/Music and it tells me to subcribe to Itunes Match. I click on that and it says I am subscribed, but I can not get it to quit playing ADs. I have rebooted.. Nothing seems to work.
Any ideas
Message was edited by: BobTheInspector
Figured it out. Must sign out from Itunes and then back in and it works.Welcome to the Apple Community.
You cannot use iCloud.com on a mobile device, only on a computer. Documents in iCloud are available via the apps themselves on a mobile device. -
I pre ordered an album maybe a month ago, and it just came out today. They released some of the songs before hand and I have all 5 of those on my phone. But today when the whole album was released it didn't download to my phone. I went and checked the ITunes store and it said i never bought it even though it did. HELP ME!!
Yeah it happened I me too! I thought that I was the only one. I need the 5sos album like now
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Why Is it that I cannot find My album covers for my Itunes at the Itunes store? But I can find them online searching with Google or bing/
Hi, I had sometimes (not always) the smae problem. Solved it by saving the pic to my desktop and then opened it from itunes (via ADD pic). That solved my it for me. Rgds
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