I pre-ordered an album and it says "purchased" but won't download to my phone or computer?

I pre-ordered Midnight Memories a while ago and the 4 songs that got released early downloaded fine but the other 14 tracks won't download. Everytime I press "check for available downloads" it says there are none? please help! i've tried everything.

You get an e-mail from Apple for that.
Windows: http://support.apple.com/kb/PH1622
Mac: http://support.apple.com/kb/PH12296

Similar Messages

  • I pre ordered a album and it says purchased but will not download

    I pre ordered a album and it says purchased and has been released but will not download

    Hey Sspafford!
    I have an article here that can help you with this issue:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • Why is it that I pre-ordered an album and it says 'Purchased' in iTunes but it's not in my music library?

    I also tried logging out then going to the album and purchasing it then logging into my Apple ID but it still says "Purchased" but not in my music library.
    Any help please?

    Hi OverratedBacon,
    Thanks for using Apple Support Communities.  I would first try downloading the songs from your past purchases by following the appropriate steps here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    If you're still unable to receive your preorder, you may want to report this to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    - Ari

  • I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    Hello KailaRy
    Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • I pre-ordered an album and it says its purchased but I cannot download it

    I pre-ordered an album last november, and now it's finally avalible. On my Ipod, it says purchased, but there is no option for me to download the album. I also tried on my PC, and it still says purchased, but I cannot download the songs! Please help

    Hello atthetop
    Typically with pre-orders you should have received an email to download your tracks. If you have not received it, then report the issue to the iTunes Store.
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get

    I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store

    Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
    Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
    Message was edited by: ChrisJ4203

  • I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?

    I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?

    Seems that you can no longer hide them on your phone.  Try doing so in iTunes: http://support.apple.com/kb/HT4919.

  • I pre-ordered an album and it wouldn't download so i need to know how to get a refund

    i pre-ordered an album and tried to down load after the release date.  it wouldn't down load and i wasn't able to get a refund.  please advise.

    Hello techmo200,
    Follow the steps outlined in this article to report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Thanks,
    Matt M.

  • I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

    I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

    If you are in a country where music can be redownloaded then it should show in the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If it doesn't show there then does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?

  • I ordered an album and it says from 3 days delivered and is already a week

    i ordered an album and it says from 3 days to delivered and is already a week

    In your account in the Apple store (store.apple.com) check the order status
    Recheck your numbers though - I suspect that the three days was either production time without shipping or shipping without production
    LN

  • TS1717 I have purchased a preorder album on itunes and it says purchased but wont download

    I preordered album on itunes and it says purchased but wont let me download

    Hello Jennifer,
    I would be eager to download and listen to a pre-ordered album as well.  I found a couple of resources that might help with downloading this purchase. 
    First, I recommend checking to see if the download was interrupted.  You can use the steps in this article:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases.  As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.  You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • HT1725 I bought an album and one of the songs won't download. It says that the file may be corrupt and to 'check available downloads' from the store menu.

    I bought an album and one of the songs won't download. It says that the file may be corrupt and to 'check available downloads' from the store menu.

    Hi Stimulator7
    You may find some helpful information in the following link:
    http://www.apple.com/support/itunes/store/lostmusic/
    If not use the contact us link at the bottom of the page.
    Hope this helps
    J.C

  • I recently pre ordered an album and it was released today but it says I have to pay even though I already have

    I pre ordered an album maybe a month ago, and it just came out today. They released some of the songs before hand and I have all 5 of those on my phone. But today when the whole album was released it didn't download to my phone. I went and checked the ITunes store and it said i never bought it even though it did. HELP ME!!

    Yeah it happened I me too! I thought that I was the only one. I need the 5sos album like now 

  • I pre ordered an album and when I went to download all it said was purchased and i no i have no email to verify my purchase what do I do????

    S I pre ordered and album and it cam out but it was not downloading. When I o to the iTunes Store it just says purchased so i can't download it. I never received and email and I have no idea what to do please help.

    Check Purchase History
    http://support.apple.com/kb/ht2727

  • HT4059 I pre-order a book and now that it is available to download, I can't download it?

    I pre-Oder a book and now that it is available for download,
    I can't download to my phone.

    Hello mari215,
    I would be eager to download and read my pre-ordered book as well.  I found a couple of resources that might help with downloading this purchase.
    First, I recommend checking to see if the download was interrupted.  You can use the steps in this article:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the book does not download after following the steps in that article, I recommend trying to download the book from the list of past purchases.  As long as you are signed in with the same Apple ID you used to purchase the book, you will not be charged again.  You can find the steps to do this in the following article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If you are still not able to download the book, I recommend reporting this issue to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

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