Why is it that you took away emailing customer support... CHAT is never online!

It is getting so frustrating to contact your Customer Service for anything. Can you explain why it is that you took away the email Customer Service option and replaced it by a chat button that is ALWAYS greyed out! It takes longer in days to simply chat with an agent never mind the hours that go by refreshing the page to even see if the button becomes available for you to use. In this time of technical support being completed online you would think Verizon would be one of the best, however with this you are FAR from.

Agreed. You simply can't reach them. Why not queue us? That's what the phone does when you're put on hold. Just another roadblock so they don't have to assist us.
Comments edited for discussion of moderation as required by the Terms of Service.
Message was edited by: Admin Moderator

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Why is it that you took away emailing customer support... CHAT is never online!

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