Email customer support

Hello,
I need an email of Verizon support and cannot find it anywhere. The live chat is unavailable, and calling is not convenient from where I am now. Could you provide me with an email I can contact?
Thanks.

There's isn't an e-mail for Customer Support, choices include calling, chat, social media (such as Facebook or Twitter), or reps will sometimes respond to posts in this customer-to-customer forum.

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Why is it that you took away emailing customer support... CHAT is never online!

It is getting so frustrating to contact your Customer Service for anything. Can you explain why it is that you took away the email Customer Service option and replaced it by a chat button that is ALWAYS greyed out! It takes longer in days to simply chat with an agent never mind the hours that go by refreshing the page to even see if the button becomes available for you to use. In this time of technical support being completed online you would think Verizon would be one of the best, however with this you are FAR from.

Agreed. You simply can't reach them. Why not queue us? That's what the phone does when you're put on hold. Just another roadblock so they don't have to assist us.
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Message was edited by: Admin Moderator

Whitelist issues...company emails, customer support emails, transactional emails all blocked

Hello,
We just migrated to a brand new email server with 5 brand new IP addresses.
Our emails to people with verizon email addresses have been blocked from the start.
When trying to get on the whitelist, I get message for each of the IP's we try to whitelist:
"After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned"
I checked with our ISP, and they assure us that these are STATIC IP's...which they are.
On our newsletter we send out, our spam complaints are EXTREMELY low and our email sender score is 99 across the board for all IP's...
Customers with Verizon email addresses are not even getting their transaction emails and customer support emails.
I'm not sure what to do, so I figured I'd post here and try to get some help? I see others have been helped here.
I thank anyone on the staff in advance for helping me figure this out?
Thanks so much.
Dan Eggertsen

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Analyst ask me to email custom support.

Recently chatted with an analyst and she ask me to email custom services and in so few words, recongize her for assisting me. Well my browser crashed while printing the transcript and it was one page short and I lost her Email Address and User ID Number. 1) I need the email address used to send recongition.2) Full ID for analyst "Abegail" I have chat ID on request.

@roaminggnomeThank you very much

Is the only way to get your money back for unauthorised purchases to go thru the lengthy email customer support process?

I want my money back and I want it now. Why doesn't apple have a phone number for urgent account problems? i got an overdrawn fee from my bank, I checked the transactions and found apple iTunes charged me 11 times in one day with the total amount being over $170.00!!!!! The only purchases I made that day were a few $1.29 inapp purchases. How do I get my money back??? And why don't they have a phone number you can contact. This is an urgent problem because not only have they charged me over $170 & Ive got a $30 overdrawn fee there are MORE transactions from apple on my bank account that are "pending". These transactions are of a similar amount & they are not for anything I have purchased! i have been forced to cancel my credit card to stop apple from doing anymore but I want my money back!

Thanks but unfortunately I don't have that option (I'm im Australia) so this will be day 8 that apple have my money without authorisation. The amount has now increased due to the transactions that were pending prior to me cancelling my credit card. The total is now over $300 including the overdrawn fee. It is beyond comprehension that a company the size of apple doesn't have a *real* customer service dept that handle these types of *real* problems immediately via phone contact but I guess that's the point isn't it? If we want to use the apps they provide thru their services and devices we have no choice but to put up with their primitive third world service. I sent them an email via the link you provided 4 days ago. There is no excuse for me to be STILL waiting for this problem to be resolved - none whatsoever, it is disgusting. Thanks for responding I had a feeling that was the only way to get this resolved, only it is so unbelievable I had to make sure.

Is the "email customer support" option for MobileMe still disabled?

The support page indicates that an "Email Support" option will pop up when the chat is closed. Has anyone been able to do this?

The MobileMe forum area is here:
http://discussions.apple.com/category.jspa?categoryID=116
That's where those gurus hang out.

Problem with headphone jack on zen micro and customer support hel

I have had a zen micro for about a month now and i am very pleased with my purchase. BUT a few days ago the sound suddenly changed whilst i was listening to it. i found out it was a faulty headphone jack. i emailed customer support to arrange a replacement and the replied asking to send back information about my player then they would send me a returns number.i did that and im still waiting for the returns number 3 days later!
i was wondering if anyone else is experienceing the same problem as me and how long it takes for customer support to send you a returns number?
im afraid i will eventualy get a relpacement and the same thing will happen again. anyone got any advice on how to avoid the problem?Message Edited by alexkelly on 02-02-2005 09:0 PM

This happened to me as well after about a week. Like most portable devices I think the headphone jack is one of the weak points and can be easily jarred from its solder joints. I am taking extra care with the replacement Creative sent and I expect that it will not happen again.
As far as getting the replacement, I would recommend calling Customer Support directly and explain what the problem is and they should give you an RMA over the phone. Be sure to have the player in front of you as they will need the serial number that is on it. I was very impressed with the speed of service as well. I called them Monday morning, sent my Micro back after the phone call (I used Priority Insured Mail, be sure to insure it whatever you use) and they sent me a replacement that arri'ved the following Tuesday, just 8 days which I have only had one other company beat as far as service ever. Also be sure to backup everything on your Micro before sending it as you will probably not receive the same one back and I believe they format them on the way in the door for various reasons. Also they will tell you only send the the player back, keep all the accessories as you will only get a player sent back to you. Good luck!

Trying to change plan but no chat or email customer service available

Since I cannot email this question (there is no email option) and the Chat option never works I am asking these questions here.
I thought I would be able to change my plan simply, since there is a "change your plan" page, but the only option they offer is to add more service for a more expensive plan.
I want to
1.) take one of my phones off of my plan. I currently have 3 phones on a plan but I want to remove one. This option is not available, or I couldn't find it.
2.) I want to swap numbers with two of the phones. The phone/number I want to take off the plan is in better shape than one of the other phones.
So I want to remove the phone but keep using that phone with one of the other numbers.
I don't want to speak to a customer service rep and have them try to sell me anything or upgrade anything or sell me insurance or whatever. I have been trying to access chat all day but there's no agents available. I notice there's other posts on here with the same complaint. and of course there's no email, even though many other customers have complained about that too.

i have three phones on my plan.
i want one of them removed.
in fact, i haven't used the phone in three months and when you call it you get a "not in service" message.
but the phone i still listed on my bill and I am still paying the (ludicrous) surcharges and taxes and line fees.
there is absolutely no reason why i shouldn't be able to change my plan online, without talking ot anyone.
there are hundreds of complaints about your lack of email. there are hundreds of complaints about customer service chat and customer service in general. look it up.
this is simple
1) i want one of my phones removed from my plan (3-1=2)
2) i want to know how much it will cost for the two remaining phones.
3)i want to be able to contact a customer service rep through email
4) i want to be able to look at the different plan options online and be able to change them online.
5)really nice of you to offer help but ... on twitter? really??? facebook too? no thanks.
why don't you just have the availability on your website to change plans and offer email customer support?

Customer Support Won't Respond to Emails or Phone Calls. Give up. Need help.

This is the second time I've purchased an Adobe Design product, encountered bugs, and received no help from Customer Support. The last time, with Dreamweaver, several people in our office tried and failed to get help from Customer Support. We eventually had to find a work around on our own. This time, I'm on my own, and don't think a work around is possible.
My copy of ID 5.5 is corrupt. All images place and then export as pixilated and jagged, plus html tags for ePub become corrupted on export. I phoned Adobe Tech Support last week. Spoke to someone in India, who shared my screen with me, and agreed I'm using the program correctly, that InDesign shouldn't be doing what it's doing. He told me he would call back in two hours with a solution. Still hasn't called back. Got an email that my support case was open and that a response was required from me, but when I go to the open ticket page, there is absolutely no information about the case. It doesn't list the problem I've reported, what is being done, nor what type of response they're requesting from me. The only thing on the page is a box for me to type in a message. Did it. Did it twice. No response from Adobe.
I am really getting frustrated here and believe the best thing to do would be to re-install the program. Only problem, I'm a subscription user. I don't have a disk. I also can't locate the page on adobe.com that even says if uninstalling and reinstalling the program is allowed.
Does anyone know how to do this and where to find the page about re-installing Adobe subscription software? Not just the regular Adobe Support page. Already been there a number of times. The actual page where you go to reinstall your subscription software, or perhaps order a disk after the fact.
Thank you. I would really appreciate the help. WIthout fixing this, the software is useless.

No, but.
I think there's not a lot of experience with subscription problems here -- most of us are existing InDesign users and the subscription model is new.
Adobe North America is on vacation all this week. I realize support is mostly in India (InDia?) but that probably doesn't help.
I can't imagine uninstalling and reinstalling is not allowed.
I would download the trial version of InDesign and install that -- it's exactly the same as the regular version, and I imagine the same as the subscription version. With normal licensing, you can install the trial, wait 30 days, and then punch in a valid serial number without having to reinstall. So I imagine that subscription model is somewhat similar, but again, I can't speak with authority.
Anyhow, have you tried the standard solutions linked from the main forum page?
Trash, Replace, Reset, or Restore the application Preferences: http://forums.adobe.com/thread/526990
Clean corrupt files by exporting to Interchange Format (.idml): http://forums.adobe.com/thread/526991
Best of luck.

Is there an Email ID for customer support?

Is there an Email ID for customer support? I am currently overseas and need to communicate thru email urgently. Thanks in advance. Jacob

There's isn't an e-mail address, but you could try using the Global Support calling card:
International Support - Verizon Wireless

I called Verizon prior to travelling abroad and asked to turn roaming on. As of today, 4 days later, I have no service. I do not have a landline to call. GlobalServices email does not work... Does anybody know how to reach customer support via email?

I called Verizon prior to travelling abroad and asked to turn roaming on. As of today, 4 days later, I have no service. I do not have a landline to call support. GlobalServices email does not work... Does anybody know how to reach customer support via email?

Hi Florence2014
I'm so sorry your having issues. Unfortunately there isn't an email for global support. The only way way to reach them while traveling is to call them at 908-559-4899.
JoeL_VZW
Follow us on Twitter @VZWSupport

My MacBook Air from Apple Thailand online store just arrived after a long wait. Turn out it comes with Chinese settings and already have admin set up with unknown password. And I can't find a way to contact customer support via email. Pls help.

I am writing this question on my old MacBook.
Since it's Friday night, I can't reach customer support by phone.
Just want to send some email to them.
This is really upsetting and disappointing.
Thank you in advance for your helps

Try leaving the password field empty and hitting enter.
If that doesn't work you can reset the password:
http://reviews.cnet.com/8301-13727_7-20087723-263/how-to-run-the-password-reset- utility-in-os-x-10.7-lion/

TS1292 Just tried to redeem my 3itunes/App Store gift cards, from family in Canada, my account and usage is in the United States, customer support sent me an email and here I am in this sector, not sure what "form" to fill out. I was told there would be a

Hello, tried to redeem 3 gift cards. After trying the first realized that the cards are from family in Canada and not able to use on my account here in the USA, customer support sent me an email and said to fill out a form that I can not find here, any suggestions?

Hi Katie,
Your best bet would be to contact iTunes Support again. Also, make sure there wasn't an attachment to the email? But if there was not, contact them again and tell them you need to either have the form sent to you or you need to know where you can find it. Here's the link:
https://expresslane.apple.com/Issues.action
Cheers,
GB

Customer support email does not exist?

Where is the email for customer support? I work night shif so customer service is NEVER open and the chat is NEVER available...all I want is an email address and I've spend 30 minutes being linked and re-linked around and all I get are forum questions, I need a customer service representative not forums!
This is HIGHLY irritating and not the first time verizon customer support has been non-existant! WHAT GIVES!?

itrekie wrote:
I too am working right now. They DONT want to hear any complaints. Ive been with verizon for years, but I have to admit, Im done. It seems like my contracts go on forever, Im paying for 2 lines I dont even use(divorce) they wont even compromise, they said"what you SHOULDhave done is have him take the 2 lines and sign that hell pay" ARE U KIDDING? 9.99 per line my ***, then theres taxes on something Im not even using, to the tune of 17.42 a month. times two!!
Ive seen them go downhill. its sad, really. I feel like Im violated every month and theres nothing I can do about it. Ive called numerous times, and nobody cares. really, nobody gives a ****. every time I look at the contract end date, it seems to move up a few months. last time I looked it was april 28, now I look and its aug. I give up!
but Im not bitter!
Your contract end date didn't get changed, your upgrade date did. Verizon made a change a few weeks ago that upgrade dates now coincide with contract dates, effective with contracts that end Jan. 1, 2014.
When you upgraded your phone, you signed a two-year contract in exchange for that lower-priced phone. Whether the lines or being used or not, you have to fulfill your contract. You may want to consider having a friend or family member take over the lines through an Assumption of Liability if you want to relieve yourself of their financial burden.

How do i cancel my subscription when i go to the page on adobe it just goes back to the previous page. is there an email address i can contact the customer support?

how do i cancel my subscription when i go to the page on adobe it just goes back to the previous page. is there an email address i can contact the customer support?

I don’t know the email address, but this page might help:
Cancel your membership or subscription | Acrobat.com online services

Email customer support

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