Why is my account on fraud hold?

Question

I transferred my AT&T account to Verizon about 3 weeks ago with the purchase of two iPhone5's and a 4GB plan.  I immediately set up the online account and paid the first bill a month in advance.  My AT&T account also included two lines I use for my senior parents which I held off on tranferring because I wanted my mom to be comfortable with the "dumb" phone I was getting for her and my father.  I went to a Verizon store and asked that we have the two numbers transferred over and to purchase two simple phones.  I showed ID, gave them the infomation from the AT&T account, told the phones would be $60 and then told my account was on fraud hold and the account couldn't be changed for 72 hours.  The store didn't understand and called the fraud department but they didn't work on weekends and I would have to wait.  Monday is here and I have made 8 phone calls and to this point not one Verizon representitive can tell me why the account is on hold or be able to take the hold off.  The kicker is I was on the phone with a sales representitive and he told me he could do the transfer over the phone and ship the phones to me.  Why would a phone transaction not be flagged as fraud, but an in-store purchase is? 
Examples of purchases you can get in less than 72 hours:  a new car, a gun after a cool down period, a pre-approved mortgage for a house, a new motorcycle, an AT&T wireless account, a Sprint wireless account, a checking account.
Examples of purchases you CANNOT get without a hold:  Two basic cell phones from a Verizon store when your account is in good standing and paid up until May 2013. 
Thoughts?

Answer 1

Since you seem to think you know everything:
1).  As stated already, there is no fricking reason whatsoever for the fraud alert.  Yet it keeps appearing and NOBODY can or will tell me why.  This is the main source of my irritation.  I would LOVE to find out who placed the fraud alert and why,  Verizon refuses to tell me
2).The guy on the phone never asked me how I was paying for the transaction, and would have asked me to pay the amount in full on my credit or debit card, because that is the only way phone sales can handle a transaction.  What does not "add up" to you in this story?  The fact that I attempted to abbreviate what has been, for me, hours and hours and hours of frustration?
3)  20 minutes?  Lucky you.  The fricking fraud alert turns this into 2 hours of phone calls and being placed on  long holds... to have a conversation I already had with several fraud department people at home, before coming in to the store.  You are correct, it should be 20-30 minutes to get it done.  Nothing about this transaction worked like yours, and since I was responding to the original post, it apparently isn't just me. My initial visit to the store was a 7:00 pm arrival, and we left at 9:20... one hour and twenty minutes AFTER the 8:00 pm store closing time.  We were the only customer there and EVERYONE was working to help us.
4).  I have a blue handicap placard because of pain causing issues.  Standing at a counter without a chair for 2 + hours is excruciatingly painful.
5). I gave my salesperson, who did nothing to cause this problem, until Saturday to get this transaction completed or else I am going with AT&T.  Just because Verizon Fraud Department are incompetent, and unhelpful  does not mean the helpful sales guy and his management team should get screwed. 
Which was my point about Customer Care lying to me and turning me over to in-house sales.  Fortunately, I called on my cell phone, so the call is time stamped, and I gave that information to the store manager so they can have someone at corporate pull the tapes and have that ******* removed from customer contact.  Anybody who listens to that tape will have their head explode, everything I said is true and worse.
6).  I am truly sorry that I wanted to switch carriers.  I have never had to work this hard to give away > $3,200 in my life
AT&T cell phone service is sadly deficient where my daughter goes to college... this weekend.  I gave the sales guy till saturday morning to get it done.
Why are you so insistent on defending Verizon ... if you don't work there? Also, there is no way to direct responses to any particular poster.... they are all tagged as "Reply to original poster" on my screen.  Even their forum is poorly managed. 
>Post edited to remove name calling<