Why is obtaining my broadband service so difficult...

I moved house on 26th March and was told I would be able to transfer my exsisting phone and broadband package to new home along with keeping same phone number. Orders and reference numbers issued I waited, and am still waiting, was supposed to be finally on line yesterday 13th April but despite waiting up until midnight still nothing. I phone the 24hr help desk as instructed in my instruction booklet and was told that i had to phone back in the morning. I am now told there is a problem with the exchange and there will be a review on 23 April, not connection just a review. In the meantime no one will respond to my complaints, no one phones me to see if the work has been completed or to update me if it is not, i have to do all the chasing and no one is listening to me.
So the question is what will be the qucikest route to connection to internet, do i
a) order broadband as a new customer
b) go to sky or virgin and get new package
c) chain myself to Ian Livingston's car
d) Go to my local exchange and ask the technicains what is going on
Any help of advice gratefully recived.

Hi harrycrac,
Sorry you have run into problems here. I can help and get this sorted out.
Send me an email to [email protected] with your BT account and telephone number with a link back to this thread and I will be happy to have a look into it for you.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Consequently, my vision box is stuck on C03 error...
Anyway, after 24 hours I called customer services and was encouraged that they seemed to spot the issue straight away. The very nice lady did ‘thing’s in the background and eventually advised me to reboot the hub and then reboot my vision box and everything would be ok. However, just in case, it didn’t work, I should wait until after midnight that day.
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hi, I wasnt going to reply to this thread as i have already got a mod helping me with my issues, however my story is very similar and im going to share everything ive found out so far based on several engineers ect that have tested my line these last few weeks.
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Suppress Powershell Warning in agent job "WARNING: Could not obtain SQL Server Service information"

Hi
I get this warning running through powershell_ise but through sql agent it just errors out.
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Hi paulata,
According to your description, when you run powershell scripts about the remote machine
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HT4623 why my device had "no service" even I already put my sim card..I have follow a few instruction from you tube how to solve this problem but all failed. Please help me .TQ

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Check online for broadband service problems in you...

Hi Everyone
If you have a broadband issue it's possible that there could be a temporary problem at your local exchange that is affecting every broadband connection in your area.
You can check this on our broadband service status page:
Check online for broadband service problems in your area
The service status page can be used to check if the internet and telephone network is OK in your area. It provides a list of known issues and planned engineering works and is updated regularly.
If a problem affecting your area has only recently been resolved, you may still need to restart your modem or router to restore your broadband service.
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If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Hi,
According to your description, I understand that the issue happens to several PCs with Outlook 2010.
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19:13:54, 03 Feb. (2362641.690000) Admin login successful by 192.168.1.213 on HTTP
19:13:28, 03 Feb. (2362615.010000) New GUI session from IP 192.168.1.213
19:13:24, 03 Feb. (2362611.150000) Lease for IP 192.168.1.213 renewed by host Office1 (MAC 48:02:2a:8d:77:b4). Lease duration: 1440 min
19:13:24, 03 Feb. (2362611.150000) Device connected: Hostname: Office1 IP: 192.168.1.213 MAC: 48:02:2a:8d:77:b4 Lease time: 1440 min. Link rate: 57.8 Mbps
19:13:24, 03 Feb. (2362611.100000) Lease requested
19:13:20, 03 Feb. wlan0: STA 48:02:2a:8d:77:b4 IEEE 802.11: Client associated
19:12:48, 03 Feb. wlan0: STA 48:02:2a:8d:77:b4 IEEE 802.11: Client disassociated
19:12:43, 03 Feb. wlan0: STA 48:02:2a:8d:77:b4 IEEE 802.11: Client associated
19:12:24, 03 Feb. wlan0: STA 48:02:2a:8d:77:b4 IEEE 802.11: Client disassociated
19:12:19, 03 Feb. wlan0: STA 48:02:2a:8d:77:b4 IEEE 802.11: Client associated
18:58:49, 03 Feb. IN: BLOCK [16] Remote administration (TCP 61.160.215.60:6000->86.181.88.158:22 on ppp0)
18:42:27, 03 Feb. IN: BLOCK [5] Fragmented packet (TCP 173.194.66.141->86.181.88.158 fragment_offset=0)
18:42:25, 03 Feb. BLOCKED 1 more packets (because of Defragmentation failed)
18:42:25, 03 Feb. IN: BLOCK [5] Fragmented packet (IP 173.194.66.141->86.181.88.158 fragment_offset=1448)
18:42:23, 03 Feb. OUT: BLOCK [53] Defragmentation failed (TCP 173.194.66.141:443->192.168.1.76:49777 on br0)
18:42:23, 03 Feb. BLOCKED 1 more packets (because of Defragmentation failed)
18:42:21, 03 Feb. OUT: BLOCK [53] Defragmentation failed (TCP 173.194.66.141:443->192.168.1.76:49786 on br0)
18:42:21, 03 Feb. BLOCKED 1 more packets (because of Defragmentation failed)
18:42:21, 03 Feb. IN: BLOCK [5] Fragmented packet (IP 173.194.66.141->86.181.88.158 fragment_offset=1448)
18:42:19, 03 Feb. OUT: BLOCK [53] Defragmentation failed (TCP 173.194.66.141:443->192.168.1.76:49777 on br0)
18:42:18, 03 Feb. BLOCKED 1 more packets (because of Defragmentation failed)
18:42:18, 03 Feb. IN: BLOCK [5] Fragmented packet (TCP 173.194.66.141->86.181.88.158 fragment_offset=0)
18:42:16, 03 Feb. OUT: BLOCK [53] Defragmentation failed (TCP 173.194.66.141:443->192.168.1.76:49788 on br0)
18:42:16, 03 Feb. BLOCKED 2 more packets (because of Defragmentation failed)
18:42:16, 03 Feb. IN: BLOCK [5] Fragmented packet (TCP 173.194.66.141->86.181.88.158 fragment_offset=0)
18:42:15, 03 Feb. IN: BLOCK [53] Defragmentation failed (TCP Fragment 173.194.66.141->86.181.88.158 offset: 1448 on ppp0)
18:42:15, 03 Feb. BLOCKED 2 more packets (because of Defragmentation failed)
18:42:13, 03 Feb. IN: BLOCK [53] Defragmentation failed (TCP Fragment 173.194.66.141->86.181.88.158 offset: 1448 on ppp0)
18:42:13, 03 Feb. BLOCKED 1 more packets (because of Defragmentation failed)
18:42:10, 03 Feb. OUT: BLOCK [53] Defragmentation failed (TCP 173.194.66.141:443->192.168.1.76:49777 on br0)
18:42:10, 03 Feb. BLOCKED 1 more packets (because of Defragmentation failed)
18:42:10, 03 Feb. IN: BLOCK [5] Fragmented packet (IP 173.194.66.141->86.181.88.158 fragment_offset=1448)
18:42:09, 03 Feb. IN: BLOCK [53] Defragmentation failed (TCP Fragment 173.194.66.141->86.181.88.158 offset: 1448 on ppp0)
18:42:09, 03 Feb. BLOCKED 1 more packets (because of Defragmentation failed)
18:42:06, 03 Feb. OUT: BLOCK [53] Defragmentation failed (TCP 173.194.66.141:443->192.168.1.76:49777 on br0)
18:42:04, 03 Feb. IN: BLOCK [5] Fragmented packet (IP 173.194.66.141->86.181.88.158 fragment_offset=1448)
18:42:00, 03 Feb. BLOCKED 1 more packets (because of Defragmentation failed)
18:42:00, 03 Feb. IN: BLOCK [5] Fragmented packet (IP 173.194.66.141->86.181.88.158 fragment_offset=1448)
18:41:58, 03 Feb. OUT: BLOCK [53] Defragmentation failed (TCP 173.194.66.141:443->192.168.1.76:49775 on br0)
18:41:47, 03 Feb. IN: BLOCK [5] Fragmented packet (TCP 173.194.66.141->86.181.88.158 fragment_offset=0)
18:25:37, 03 Feb. IN: BLOCK [16] Remote administration (TCP 74.203.89.169:4031->86.181.88.158:80 on ppp0)
18:25:33, 03 Feb. IN: BLOCK [16] Remote administration (TCP 74.203.89.169:4028->86.181.88.158:8080 on ppp0)
18:19:49, 03 Feb. (2359396.440000) Device disconnected: Hostname: Android_358968045238041 IP: 192.168.1.66 MAC: a8:26:d9:19:fc:77
18:19:48, 03 Feb. wlan0: STA a8:26:d9:19:fc:77 IEEE 802.11: Client disassociated
18:18:34, 03 Feb. (2359321.570000) Lease for IP 192.168.1.66 renewed by host Android_358968045238041 (MAC a8:26:d9:19:fc:77). Lease duration: 1440 min
18:18:34, 03 Feb. (2359321.570000) Device connected: Hostname: Android_358968045238041 IP: 192.168.1.66 MAC: a8:26:d9:19:fc:77 Lease time: 1440 min. Link rate: 72.2 Mbps
18:18:34, 03 Feb. (2359321.510000) Lease requested
18:18:32, 03 Feb. wlan0: STA a8:26:d9:19:fc:77 IEEE 802.11: Client associated
18:17:47, 03 Feb. (2359274.020000) Lease for IP 192.168.1.67 renewed by host ipad (MAC 40:30:04:eb:1b:54). Lease duration: 1440 min
18:17:47, 03 Feb. (2359274.020000) Device connected: Hostname: ipad IP: 192.168.1.67 MAC: 40:30:04:eb:1b:54 Lease time: 1440 min. Link rate: 0.0 Mbps
18:17:47, 03 Feb. (2359273.970000) Lease requested
18:17:47, 03 Feb. wlan1: STA 40:30:04:eb:1b:54 IEEE 802.11: Client associated
18:17:46, 03 Feb. wlan1: STA 40:30:04:eb:1b:54 IEEE 802.11: Client disassociated
18:16:13, 03 Feb. IN: BLOCK [16] Remote administration (TCP 77.40.50.146:22377->86.181.88.158:22 on ppp0)
18:07:04, 03 Feb. IN: BLOCK [5] Fragmented packet (IP 173.194.66.109->86.181.88.158 fragment_offset=1448)
18:02:05, 03 Feb. IN: BLOCK [5] Fragmented packet (TCP 173.194.66.109->86.181.88.158 fragment_offset=0)
17:59:51, 03 Feb. IN: BLOCK [16] Remote administration (TCP 192.71.151.187:16824->86.181.88.158:80 on ppp0)
17:32:09, 03 Feb. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.76:49620->17.167.195.149:443 on ppp0)
17:31:52, 03 Feb. IN: BLOCK [16] Remote administration (TCP 77.40.50.146:56503->86.181.88.158:22 on ppp0)
17:21:52, 03 Feb. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.67:51622->173.194.34.178:443 on ppp0)
17:20:07, 03 Feb. IN: BLOCK [16] Remote administration (TCP 111.253.217.192:1331->86.181.88.158:8080 on ppp0)
17:18:47, 03 Feb. IN: BLOCK [16] Remote administration (ICMP type 8 code 0 110.169.205.221->86.181.88.158 on ppp0)
17:11:32, 03 Feb. IN: BLOCK [16] Remote administration (TCP 77.40.50.146:6310->86.181.88.158:22 on ppp0)
17:02:02, 03 Feb. wlan0: STA 70:1a:04:21:e7:ea IEEE 802.11: Client disassociated
17:02:00, 03 Feb. wlan0: STA 70:1a:04:21:e7:ea IEEE 802.11: Client associated
17:01:58, 03 Feb. (2354725.420000) Device disconnected: Hostname: Teresa-PC IP: 192.168.1.115 MAC: 70:1a:04:21:e7:ea
17:01:56, 03 Feb. wlan0: STA 70:1a:04:21:e7:ea IEEE 802.11: Client disassociated
16:56:55, 03 Feb. wlan0: STA a8:26:d9:19:fc:77 IEEE 802.11: Client disassociated
16:50:27, 03 Feb. BLOCKED 1 more packets (because of First packet is Invalid)
16:50:25, 03 Feb. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.67:51515->72.32.30.17:80 on ppp0)
16:49:25, 03 Feb. (2353971.840000) Lease for IP 192.168.1.115 renewed by host Teresa-PC (MAC 70:1a:04:21:e7:ea). Lease duration: 1440 min
16:49:25, 03 Feb. (2353971.840000) Device connected: Hostname: Teresa-PC IP: 192.168.1.115 MAC: 70:1a:04:21:e7:ea Lease time: 1440 min. Link rate: 54.0 Mbps
16:49:25, 03 Feb. (2353971.790000) Lease requested
16:49:24, 03 Feb. (2353971.480000) Lease for IP 192.168.1.115 renewed by host Teresa-PC (MAC 70:1a:04:21:e7:ea). Lease duration: 1440 min
16:49:24, 03 Feb. (2353971.480000) Device connected: Hostname: Teresa-PC IP: 192.168.1.115 MAC: 70:1a:04:21:e7:ea Lease time: 1440 min. Link rate: 54.0 Mbps
16:49:24, 03 Feb. (2353971.430000) Lease requested
16:49:23, 03 Feb. wlan0: STA 70:1a:04:21:e7:ea IEEE 802.11: Client associated
16:48:20, 03 Feb. (2353907.540000) Lease for IP 192.168.1.67 renewed by host ipad (MAC 40:30:04:eb:1b:54). Lease duration: 1440 min
16:48:20, 03 Feb. (2353907.540000) Device connected: Hostname: ipad IP: 192.168.1.67 MAC: 40:30:04:eb:1b:54 Lease time: 1440 min. Link rate: 0.0 Mbps
16:48:20, 03 Feb. (2353907.490000) Lease requested
16:48:20, 03 Feb. wlan1: STA 40:30:04:eb:1b:54 IEEE 802.11: Client associated
16:48:20, 03 Feb. wlan1: STA 40:30:04:eb:1b:54 IEEE 802.11: Client disassociated
16:44:08, 03 Feb. (2353655.370000) Lease for IP 192.168.1.76 renewed by host iPhone (MAC 3c:d0:f8:d3:aa:ec). Lease duration: 1440 min
16:44:08, 03 Feb. (2353655.370000) Device connected: Hostname: iPhone IP: 192.168.1.76 MAC: 3c:d0:f8:d3:aa:ec Lease time: 1440 min. Link rate: 65.0 Mbps
16:44:08, 03 Feb. (2353655.300000) Lease requested
16:44:05, 03 Feb. wlan0: STA 3c:d0:f8:d3:aa:ec IEEE 802.11: Client associated
16:42:05, 03 Feb. (2353532.310000) Lease for IP 192.168.1.73 renewed by host android-60ff539ca7751de3 (MAC d8:31:cf:d5:17:d8). Lease duration: 1440 min
16:42:05, 03 Feb. (2353532.310000) Device connected: Hostname: android-60ff539ca7751de3 IP: 192.168.1.73 MAC: d8:31:cf:d5:17:d8 Lease time: 1440 min. Link rate: 58.5 Mbps
16:42:05, 03 Feb. (2353532.260000) Lease requested
16:33:32, 03 Feb. IN: BLOCK [16] Remote administration (TCP 218.2.22.113:6000->86.181.88.158:22 on ppp0)
16:31:30, 03 Feb. IN: BLOCK [16] Remote administration (TCP 222.186.62.41:6000->86.181.88.158:22 on ppp0)
16:25:50, 03 Feb. IN: BLOCK [16] Remote administration (TCP 222.186.62.30:6000->86.181.88.158:22 on ppp0)
16:24:06, 03 Feb. IN: BLOCK [16] Remote administration (TCP 58.26.127.135:12933->86.181.88.158:80 on ppp0)
16:22:09, 03 Feb. IN: BLOCK [16] Remote administration (TCP 5.79.78.230:37357->86.181.88.158:80 on ppp0)
16:16:21, 03 Feb. BLOCKED 1 more packets (because of Remote administration)
16:16:20, 03 Feb. IN: BLOCK [16] Remote administration (TCP 89.242.208.8:57746->86.181.88.158:443 on ppp0)
16:16:20, 03 Feb. BLOCKED 1 more packets (because of Remote administration)
16:16:18, 03 Feb. IN: BLOCK [16] Remote administration (TCP 89.242.208.8:57734->86.181.88.158:443 on ppp0)
16:16:18, 03 Feb. BLOCKED 1 more packets (because of Remote administration)
16:16:17, 03 Feb. IN: BLOCK [16] Remote administration (TCP 89.242.208.8:57746->86.181.88.158:443 on ppp0)

Why Should I Continue This Service?

I loaded Spotify last night to try it out properly for good, to see whether all the hype by an old music buddy of mine was worth the money and time invested in sharing with other members of the Spotify community, creating playlists of music that I like and finding like-minded people online and creating a personalized radio station akin to the one I had going at one time when I still had a day job - listening to PANDORA. I created a custom playlist using songs selected from Nirvana, Eels, The Metroschifter, Jimi Hendrix, The Fugees, Johnny Cash, Kanye West, Led Zeppelin, Tower Of Power, Eve 6, M.I.A., Paul Simon, The Smashing Pumpkins, Elliot Smith, Death Cab for Cutie, Sandrine and Radiohead. I then started a new radio station based upon the selected playlist I had created. I did this through two modules of code from the right click on the list itself and the search suggestion of the custom list itself - thinking maybe there was some janky glitch in the software which was playing the suggested music improperly as the player didn't seem to work well when I first loaded it, freezing at times and doing nothing - both modes connected me to the same custom radio playlist selections. By signing up for Spotify Premium and committing myself to what would become a yearly habit of spending ~$120 a year on music or the equivalent of 120 singles on iTunes and their accompanying Genius playlist creation, I ended up with the following as suggestions for music to listen to based upon the aforementioned artists. Thin Lizzy, Ted Nugent, Iron Maiden, Ram Jam, The Doors, Van Halen, ZZ Top, Guns N' Roses, Led Zeppelin, Judas Priest (That one took about 15 suggested likes and dislikes and 40 skips of user feedback from me to get it to pop up), AC/DC - OVER AND OVER AND OVER, skipping song after song after song and getting the same garbage. Yes, I like some of the songs from artists listed as playback and indicated as such with a positive and negative feedback accordingly, but hardly a custom radio station does this make. Is the algorithm so good that it can improve my life by getting me to round out my musical tastes by getting me to listen to more 80’s rock? No.
Either Spotify has a major flaw in their algorithm for music selection, they take forever to process user feedback, they just can't get it right, they should be paying me and not the opposite to help them develop their software or they just plain SUCK! So tell me why I should keep this service another second longer, let alone till the end of the day? Waiting... Ryan Sackrider

Thanks to all. In fact I used Manually backup for all songs and cover, BUT IT DOESN?T WORK WITH DOWNLOADED GAMES. When I formatted i chenged from an ipod 3rd gen to an ipod 4th gen. I've tried to restore my hand-made music backup and it works. I've tried to restore my hand-made game backup and it lacks. So i tried to download again from istore because i bought Texas Hold'em weeks before. Istore confirms it's already bought and simply doesn't allow to dawload the game again.
I'm gonna try with the last release of iTunes.
By the way thanks a lot to everyone
regards
Giuseppe

I ask about iphone 4g 16gb my machine .... Why is it not in service ... then I gave up international machinery - Machine Model: MC318LL / A Serial Number: 5K******A4S IMEI: **********

I ask about iphone 4g 16gb my machine .... Why is it not in service ... then I gave up international machinery - Machine Model: MC318LL / A Serial Number: 5K******A4S IMEI: **********
<Personal Information Edited by Host>

You aren't talking to Apple here. This is a user-to-user technical help forum.
Contact Apple Support or your Carrier: http://www.apple.com/support/contact/

Re: Bizarre Broadband Service from BT :(

BT Service, don’t go there.
After being a loyal customer of BT for over ten years this is the saga and what you might expect if you reporting a fault.
It all started over three months ago when I first reported that I was having problems with my broadband signal dropping connections. At first things seemed to go well and after going through the usual tasks like changing filters changing Ethernet cables resetting the home hub and several other tasks all that did not make any change in the situation they said that they would send an engineer out, but I was informed that it would cost me £99 if the fault was found to be on my equipment. It turned out that it wasn’t and it was put down to an outside line fault. The engineer said he would try to switch my connection at one of the boxes and this seemed to work for a while but I was still having problems but I was now getting used to them and although they were irritating I was beginning to live with them as BT seemed to have no answer.
Then came the switch over on BT Vision (Oh yes I have everything with BT my phone, my broadband and my TV) I had been advised that the switch was coming and did as I was asked leaving my Vision box on although I was going on holiday. Sadly when I returned from holiday I had no TV.
I rang BT service the usual 20 minute wait till young lady in a call center in India (Or some other Asian country) came on the line. I explained my position to her then my post code, telephone number. Mother’s maiden name, and account number.
Conversation went like this.
BT. “How can I help you?”
Me. “I have no TV my BT vision doesn’t seem to be working.”
BT. “Have you tried resetting your vision box?”
Me. “Yes.”
BT “It might be your cable can you change your Ethernet cable.”
Luckily I had one so we did that
BT. “Is that any better?”
ME “No it’s just the same.”
BT “Is your vision box connected by an Ethernet cable or a Scart lead?”
Me. “A Scart lead.
BT. “Can you change that.”
Luckily I had one of those as well so we did that.
BT “Is that any better?”
Me. “No it has made no difference, may I ask you something I understand that BT vision as changed recently could it need resetting or something.”
BT. Silence for a moment “I don’t think we have made any changes.”
Me. “Well I had a letter before I went away to say the BT vision was changing don’t you know anything about that?
BT. “No I haven’t been told anything about that?”
Me “I’m sorry but I don’t think you know what you are talking about can you put me on to someone who can help me.”
BT. “I’m sorry there is no one here who can help.”
Me. “Well I need someone to sort this mess out can you get someone to call me.”
And with that I hung up.
I went on the BT web site (the one they always try to get you to use) to try and find out how to reset my BT it was hard to understand unless you have a degree in IT but I did find out that my Vision box needed reprogramming and after some difficulty I managed at last to get a program.
The following morning I received a call from BT.
BT “Good morning I understand you are having problems with your BT vision box.”
Me. “Yes I was but I think I might have got it sorted.”
BT. “How did you do that?
Me. “I did a channel scan.”
At this point he asked me what I had done and I explained as well as I could and then he kindly offered to go through with it again. Nice man I thought, very helpful. But that was the start of my problem. He told me what to do and I followed his instructions to the letter but when we tried to rescan it refused to do so. So again we checked leads changed filters restarted the vision box all to no affect.
BT. “Well we’ve tried everything I think the problem is with your Arial.”
Me “No way the Arial is working perfectly on my other set.”
BT “Well it can’t be anything else; it’s defiantly your Arial.
Me “look I’m sorry but I want and engineer to come out and sort it.”
BT. “If we send an engineer out it will cost you £100 for is visit.”
Me “You’ve got to be joking; you caused the problem I had it working now it’s up to you to sort it out and I will not be paying anything.”
At this stage I was put on hold for several minutes. Then he returned.
BT. “I have spoken to my line manager and he says we will send an engineer out and you won’t be charged.
I thanked him very much but the problem they couldn’t send an engineer out for a week so I would have 7 days without my BT Vision.
The engineer arrived week later, within minutes he found my Ariel was working perfectly with a very strong signal but the vision box was faulty. He tried doing a factory reset on it and did manage to get it working. He said he wasn’t happy about it and if it went again I should ring back straight away if it went again.
Sadly it did go wrong and I rang BT explained the situation and they said they would send an engineer out to fit new box but earliest appointment was one week away. That would mean 2 weeks without BT vision.
Appointment day and time arrived but no engineer waited in all afternoon until 4.30 then rang BT after 20 minutes I got through. Apparently the engineer had called and there was no one in so he said but he thought the bell might have been faulty. I asked why he had not rung me as he had my number all engineers do have this on their job card. Answer “I’m sorry I don’t know we’ll have to arrange another appointment.” “When will that be?” I asked in trepidation.
Yes you’ve guessed it yes in another seven days.
And at this point I’m sorry to say lost my cool, and after some argument we managed to get it down to a couple of days.
Happy days at last new box installed everything working well, very nice engineer asked if there were any other problems, so I mentioned about my broadband signal dropping out, he checked my router asked how long I had had it, I couldn’t really remember I thought about eight years or so. His comment was this could be part of your problem you need to get a more up to date one because you won’t be able to get HD with this one anyway so it wants changing.
Following day rang BT service another 20 minutes wait to get through explained the situation but was told that I couldn’t have a new router as I wasn’t in an area that got BT infinity, I explained that I wanted infinity as soon as it was available but that wasn’t good enough was told that they would sort my old router out.
So here we go again changing cables switching box on and off checking my extensions the lot took about 30 minutes, and then was asked to install my router to the main telephone in box so that they could run a 24 hour test on it. Had to remove it from the computer to do this so I had now no internet connection, I was told to ring if the connection went down. Within one hour I had the connection drop twice rang BT took 35 minutes to get through after going through the third degree I was told that they were still testing and they would ring me the following day ad 9 am with the result.
I explained that I would not be in the following day so they offered to ring me on my mobile at 9am I received no call but sometime during the day I was contacted by text to say they had called and I was to ring a certain number and a pin but they would close at 9pm.
Called BT at 20.10 was on the phone for almost 1 hour all I got was “sorry we are very busy we will connect t you to an operator as soon as possible” at 21.05 decide not to bother any more as the place would be closed anyway
Rang again following morning again a 35minute wait, BT. “Sorry can’t tell you anything we are still checking apologized for not calling but said we will for definite between 16.00 and 18.00 today.
By 18.10 no call had been received so I rang BT again 35 minute wait again and lo and behold we are back in Asia going through the third degree again telephone number (which he couldn’t grasp must have been slightly dyslexic) account number, mother’s maiden name, post code and all the rest, had to go through all the story again after 15 minutes he said I needed to go to higher level and said he would transfer me and I was back to 30 minutes of “I’m sorry we are very busy” again.
Finally another Asian name I couldn’t get “Hello can I help you?”
Good start someone wants to help, Me. “Are you from the higher level.”
BT, “No”
Me “I’ve been transferred to speak to someone of the higher level.”
BT. “Well you’ve come through to me, what is your problem?”
We go through the whole story again,
BT. Well I’m sorry but I can’t help you you need to speak to someone on the higher level I’ll transfer you.”
At this point I’d been on the phone for 1 hour and 15 minutes and I was tired, frustrated and getting more annoyed by the minute. I told the gentleman that I had decided at that point that I needed to cancel my contract and try another supplier and I put the phone down.
After taking a deep breath and relaxing over a cup of coffee I decide to ring sales and see how I was fixed with my contract, what a brilliant move that was I got someone with intelligence and consideration, I explained my situation he was appalled by the way I had been treated, and apologized on behalf of BT he said he would check on screen to see if he could help in anyway.
He saw that he could see that everything I said was correct and surprise, surprise (as Cilla used to say) there on the screen was the answer to my problem, they had checked thing out and the reason and cause of my problem was a fault on my line that had now been passed over to Open Reach, Why didn’t the other operators know this and why wasn’t I told this before, why had I had to spend over 4 hours on the phone, why had I had to be without my broadband for three days.
I’ve had over two weeks without my BT vision and now three going on four days without my broadband, but what can you do about it there is no one you can call to complain to, no customer service department no one to give apologies, no offers of refunds for service not received and to rub it in you have to watch costly adverts on TV and in newspapers saying how good BT is and how wonderful their new router is (according to the TV it never drops a connection) not like mine. You can believe this if you want to but I’m not happy with the service I’ve received from them over the last few weeks.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

How do I complain about my broadband service?

Hi there
I'm not sure if this is the right area to be posting; but I hope that someone will be able to help me, as the BT automated system gives you no option to complain, and when you ask to be put through to the complaints department, you get put through the Customer Options team who then transfer you to the technical advice line based in India.
I have had BT broadband since January, and to be honest I now wish I had never set it up. I needed to get a telephone line set up and wait 8 weeks for an Openreach engineer to come out. Fair enough, I waited. Finally my appointment date came and the engineer who came out insisted that he needed permission from my landlord and refused to do the job, despite me saying that yes, he does have permission, and even offering to call him infront of him. I asked for the engineer to come back out after he walked off, fobbing me off, but they wouldn't send another one out. Fair enough, I waited another week and another engineer came out.
Luckily, this man was very helpful, said that the first engineer who visited told me a pack of lies and by the sounds of it, couldn't be bothered to do the job as it involved running a cable from the floor above mine, where the box is.
He fitted the line and everything was fine, I was told that it would be 'testing' and I could have some speed & connection issues, but this would subside after a week.
It is now April, going onto May, and I am having the same problems. My broadband constantly disconnects, especially during the evening. The speed isn't too much of an issue but I have had 2 engineers out in the past. The problem seemed to be fixed for a while after they visited but now my connection is worse than ever and I am pulling my hair out.
I have been calling the technical help line every night, spending around an hour or 2 on the phone, going through the same **bleep** "plug into the test socket, use an ethernet cable, blahbalhblah" and no one seems to take me seriously when I say there is clearly a PROBLEM WITH THE LINE. I have been passed from level 1, to level 2, on numerous occassions. I have spoken to managers, I have had messages passed on for someone in the UK technical team to call me back because India can't resolve it because they don't understand what on earth I'm talking about.
I was promised a call back today between 12 and 2, this hasn't happened. I was promised an engineer would come out on Wednesday. I cancelled my plans, took the day off work and waited in all day. Did an engineer turn up? No of course he didn't. When I called up I was told by India that this was because my contract is due to end on 21 May.
I simply cannot understand why BT staff do not realise that I do not want the hassle to have to change providers because somebody cannot get their act together, listen to me and just come out and do the job. I have said repeatedly I do not want to cancel my contract, I am just completely peeved that I am paying £30~ a month for a service I am continually having problems with, and can hardly even use.
I have had advisors hang up on me for no reason, I've been fobbed out, promised engineer visits, promised call backs and no one has followed through on this, despite reassurances that "I will certainly fix this for you Miss Edmonds".
Please, before I actually go insane here, can someone PLEASE just look into the above, tell me why I've received such rubbish service, get my broadband fixed and possibly even give me a refund because of the ABYSMAL service I have received?
Thank you.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Why is obtaining my broadband service so difficult...

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