Why is scrolling so sluggish in Acrobat Pro 11.0.10 on Mac OSX Yosemite 10.2.2

I am running Yosemite 10.2.2 and Acrobat Pro latest update 11.0.10, yet when scrolling through even a few page PDF document, the performance is terrible. It is stuttery and sluggish. However, if you open the same documents in Apple Preview, they scroll and run silky smooth and speedy.
I have read sooooo many forum complaints about the Mac version of Acrobat Pro and Reader being like this, and apparently not getting fixed with update revisions.
I have even checked on a Windows 8.1 virtual machine and the scrolling performance is fine, so it seems to be totally Mac related and Acrobat Pro not playing happily.
When is this going to get fixed?

this article refers to 11.0.7 and below versions, I am using the latest version of 11.0.10
Also 11.0.10 Acrobat Pro doesnt have the setting of Preferences-General-Scale for screen resolution

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