Cannot install Acrobat Pro from Cs4Web Premium. Mac osx lion

Question

I have had a problem for a while that although the updater keeps announcing an update and allows its download it will not update saying that Acrobat Pro needs re installing.
I have tried to reinstall several times but each time the install hangs on "Preparing to install".
Today I bit the bullet and uninstalled Acrobat Pro to try and resolve the problem and I still, after numerous attempts, get the installation hanging up at "Preparing to install".
I have repaired disk permissions and no change.
The disk image I am using, fully paid CS4 Web Premium, was downloaded today.
I need Acrobat Pro to function on a daily basis and any help would be hugely appreciated.
Thank you for your time
Will

Answer 1

I am having the same problem as Willwinch, and it is increasingly upsetting me.  My Acrobat Pro 9 was running perfectly fine until a HD failure.  I installed and restored my files from a time machine backup and right away received a "Suite Product Activation Needed" error message.  After chatting with Adobe customer support, I was advised to ininstall and reinstall Acrobat Pro.  Fine, did that only to get an error that said "Licensing for this product has stopped working.".  More customer support chatting indicated that the activation process for Acrobat Pro 9 is not supported with Lion.  That is worth repeating, the ACTIVATION process is not supported.  They said nothing about the actual software as much as I tried to get the "support" to clarify.
To make things more frustrating, my only option to get Acrobat Pro would be to upgrade to version X... Which I do not care to do. I paid $2600 for the Master Collection 16 months ago and I was hoping I could have functioning software a little longer than that.  To make things EVEN MORE frustrating, because I bought the suite, I can only upgrade to the CS6 suite.  Not only do I not care for Acrobat Pro X, I don't care for the entire suite at the moment.  I am comfortable with CS5. 
There has got to be some license file I can access and copy over or some other method of activation that will allow me to use my legitimte paid-for software that obviously works.  I teach at a university and for years I have been a strong advocate of not pirating software to my students for a bunch of reasons.  One of those reasons was "You will be glad you did when you need support".  It is sad that is not true.   I am not about to start pirating Adobe software, but I sure am going to be less likely to advocate against it from now on.
EDIT: This gets awesomer.  I finally called a sales rep and he said I could upgrade to just Acrobat Pro X rather than having to upgrade the entire suite... which is sort of a consolation prize since I was hoping to get Acrobat Pro 9 working as it was.  However, there was a little emailing and account snafu which resulted in Adobe charging my card twice AND me getting locked out of my Adobe account.  Now I get to wait 5 to seven days for $199 of the $398 I was charged today to be refunded.  It is amazing how easy money flows into Adobe and how difficult "service" and "product" are to get out.  The sales rep was at least friendly and not condesending as the tech help was earlier.
Message was edited by: plazmyd22