Why is the customer service poor!?

I can't even get to a REAL person using your customer service line! The in-store reps are worse! I will be leaving Verizon soon!

i HAVE PROBLEMS WITH MY 4lte VL600 this weekend and still have problems . over the few years had problems about 5 times but after a few hours it would clear up, but not know, they say my street is only 3g coverage but i have 4g highspeed since feb.2012 . they said the map shows 3g ,,,i look and it shows 4 g extended with 4 g coverage north south and west of my street and how have i been getting 4g with at least 3 bars..well now i am now having problems with my iphone which is 3g i guess i would be told that i live in a 2g area.. over 10 years with verizon but think now with the service it's time to switch

Similar Messages

  • Why did the customer service agent by the name of Sunshine tell us we had insurance with our contract, then we found out we weren't covered when it kept prompting us to add insurance when we went online to pay our first bill?

    We found out we weren't covered by insurance. Why were we not covered when we were told we were covered?

    We found out we weren't covered by insurance. Why were we not covered when we were told we were covered?

  • Why is their customer service so poor?

    On June 13th I went into a Verizon store in Chicago, one that I have been to many times. The wait is always tremendous but I try to let that go since it's a downtown, loop located Chicago store. I'm adding a line to my plan. The salesperson took it upon himself to choose the $90.00 a line plan no discussion of what my needs are nothing. This is something I cannot change now. He choose to add insurance on a device that they charged me a 1.00 for, never asked me. And the worst yet he sold me a tablet that I had no idea would come with a contract and monthly line fees. The tablets were on sale for $10.00 BUT I did not realize that I would be paying a monthly fee for it or that it would come with a contract. And while everyone is always so quick to point out "you didn't look at your contract..." No you're right I didn't because in this store it literally comes up on the pad where you swipe your credit card and is part of your receipt! Who stands there and goes through a contract in that setting? Better yet what company thinks so little of their customers and the contracts that they are signing to make the contract part of the receipt?!?!?!?!?
    I called customer service today to ask that the tablet be removed. Yes I want the contract and activation fee to go away. NOPE. I can pay a $70.00 restocking fee to return it since I'm within the 14 day window of time from the date of the purchase and still pay the $10.00 a month for a device I've returned or I can pay $350.00 to get out of the "contract".
    After adding two lines when I thought I was adding one, my new phone bill is $365.00. The customer service agent saw nothing wrong with this or anything wrong with charging my existing line a prorated amount for my existing line for the period of the 13th-20th (my billing cycle ends on the 20th) even though the bill for my existing line had already been paid (and early I might add) when I walked through the door.
    I'm not sure when cell phone sales people became used car salesmen, but I think it sucks. Now I can pay a total of $1,050.00 to get out of the 3 contracts I now have.

    You still have time to return the devices without the ETF, but the restocking fee is going to stick.  As you mentioned, this is all spelled out in the contract, but I get that when you are in a busy store and just trying to complete a transaction people tend to hurry along and ignore the fine print because you will have time later to read it all.  The restocking fee is still far less than the ETF, so that is the route I would go for return.
    Proration has three components to it:
    1. Credit for the month in advance service already paid ( so if you changed plan on the 15th and the bill cycle ends on the 20th, you will have a credit for the remaining six days of the old plan)
    2. Charge for the new plan from the date of change to the end of the bill cycle, and
    3. Month in advance charge for the new plan for the next bill cycle.
    You aren't charged for both plans for these periods of time.  I try to backdate whenever possible because not doing so makes the bill harder to understand.
    In this case you have to choose the lesser of the evils for you, and for me that would be paying the restocking fee and returning the tablet (you will need to do this at the store you purchased it at), and keep your receipt for the return so that the record of you returning the device won't "disappear."  Do not, under any circumstances, return it to anything but the original store.  Even if you now feel you don't want to use that store anymore, you still have to return it there to avoid further issues.
    The contract on the tablet line should have been disclosed, and if you were unsure of the circumstances for purchase you should have asked.  If it seems too good to be true, it is.  I have seen paper tablets cost more than $10, so that would have raised a red flag for me.  I'm not sure why you put the word contract in quotes, because it isn't a figurative contract, it is a literal one.
    Finally, the fact that insurance was put on a line without your authorization is wrong, and should be removed back to the date it was put on.  However, the fact that you paid $1 for the phone in question is moot.  That is a contract price.  So if you break the phone tomorrow, you will not be able to go get another one for $1.  You will either have to submit a claim for insurance, pay full price for a replacement (typically at least $500 for smartphones), add a new line to get the $1 price and a new contract, or purchase a used phone from someplace like eBay or Swappa.
    Hope it all works out for you!

  • Why is the support service for Adobe CC so bad?

    ...after more than 2 hours on the phone, giving up on a reply from web chat and seeing no response to my question on these discussions...I am asking why is the support service for Adobe CC so bad?

    Hi Sean,
    I am sincerely sorry to hear you are having trouble with our customer support.
    Please, allow me to get in touch with you by email.
    Thank you.
    Arnaud.

  • Is this the customer service quality that BT reall...

    Hi
    I started out with a reletively simple problem to solve: I wanted to set a bookmark in my browser to enable me to get to BT Mail without having to go throught the laborious MyBT signin/ Email link combination.
    So, I start out with the BT Help link after logging in to MyBT. Simple eh! NO!  I get a web form asking for my BT email address (to distinguish between Yahoo and BT I suppose) - so I enter my valid and perfectly working BT email address (ending in @btinternet.com) and this now gives me a page telling me that they don't recognise my email address!  Bear in mind, I do and can access my email via an email client (Thunderbird) and via the MyBT Email link - all working perfectly.
    On the page telling me that my email address isn't recognised, it provides a box spouting about BT Tech Experts and their telephone number - easy eh! NO! The telephone number only gets a response saying the number is no longer in use and giving another telephone number (which leads to BT Help OK, but NOT the BT Tech Experts), and the person there really can't help me with my initial problem anyway.
    All of this, then, I find that BT Tech Experts is a charged for service which I do not have a subscription for anyway - the part where I was directed to them SHOULD HAVE SAID I need a subscription for the service (it didn't matter anyway as the Tech Experts telephone number didn't work)
    What a stupid amatuerish process from BT!
    I went through all of the above with the very polite BT Help person on the phone number I ended up on, and although he says that the issues will be pursued and from past experience with BT, I am very dubious about anything being done about it.
    I will post another message here about my original question (bookmarking BT Email)
    Regards from Livingston, Scotland

    Hi, I cant beleive the customer service that BT give...NONE...I have been trying since last July to sort out a faulty phone line, my Bt,com email that I have had and used for couple of years btinternet.com.  My email has been compromised twice, I am on Yahoo.co.ireland.uk, which I had years ago!!!!I have changed password 10 times security question about 5 times and still I am on an old Yahoo site that I left years ago... When I say that I am paying for btinternet and have been for couple of years, that my email was on bt,com, even though as you say, a palava ...I worry now about using my email, I dont trust it, and all thay say is, its Yahoo's fault, and its all changing over, (I changed to BT.Com with ID etc.,) WHY do I have to put up with YAHOO email, with messenger!!! which I dont trust???? WHY has it using YAHOO? Im not paying for that...They say, use another email account, such as Hotmail..!!!??? WHAT?  Well email is free (apparently) with broadband internet, from BT, so I dont have to use it...I have all my contacts, doctors, council etc on there,...Am I going mad. I feel like I am...I only get 2.1mb since the big BT change over,, I pay £36.00 a month for phone line and broadband plus all the add ons they put on when they incresed there prices...Cant be right can it?
    It took months to get engineer to come and fix phone line, wire was loose and the wiring was very old...twice I had text from someone saying it would take 3/7 days to fix, I didnt see anyone but got a text saying "phone line fixed" well it wasnt...another appointment, didnt see anyone, only a text saying phone line fixed...Had appointment for engineer to come to my home, was told I could be charged £148 something pounds!!!!!! Guess what, he never turned up....
    Eventually phone went completely dead, engineer came, OH YES, wiring in BT box had come loose, because it was such an old box!!! GGGGRRRRRRR All this time I had problems with my Broadband connection as well, after months again, they (I found out) that my Hub was broken and OLD HUB 2...They sent me hub 3 fixed phone line, after 7 months...
    I cant cancel my disgusting package, I cant use my email...and I CANT DO ANYTHING ABOUT IT!!!!!!!
    BT IS DISGUSTING.
    Phwoar, sorry about rant

  • What happened to the Customer Service Survey???

    I'm an Elite Rewards member (a.k.a. buy a lot of stuff at Best Buy). Recently I've been told numerous times that the reason I no longer get codes on my receipt to do a customer service survey is that Best Buy has changed to a system where you will email me a link for the survey. WRONG. You have all my contact info, the purchases show up in my rewards profile, but I have NEVER received and email for the survey. I know that these surveys are important to your staff. Either fix the system (you could put a survey link on the rewards page that we could enter with the customer service code for each purchase) or go back to the old way of having codes on the receipt. The current system is not helping you identify and retain your best employees. I want the best people there to help me when I spend my bucks at Best Buy. Without good people in the stores, we might as well order from Amazon.

    Outsourcing, no training, poor resources and emulators, confusing plans, deals, and promotions.

  • I am a customer Verizon customer of over ten years...I am notgettingany assistance from the customer service department. Since September I am being charged for a Samsung phone that I returned based on the process that verizon has set.return the defective

    turn my phone to send Verizon wireless and those instead of the stuff found. I'm not in charge $600 for the for the phone. I'll talk to multiple customer service reps and nothing has really been done about anything other then we'll keep looking or so for stretching it out. since September I've been dealing with thison a month-to-month basis they cut my services they reinstate me and tell me that they're going to knock off the reconnection charge as I have four lines. Unfortunately my main reason for this phone is my work emails which I need to do because I do work and to contact my mother who is 85 years old and I'm the sole caregiver. I don't know what else to do. I have spoken to a supervisor  by the name of William or Will oats in that he said he was going to look into it and was going to help me out. Never heard from him again- just original email to quiet me down. I've been sending him emails just about every day trying to make sure that I get my message across. Seems like Verizon Wireless really doesn't care about the long-term customers. Looking forward to hearing from someone that can help me with my plight.process is faulty for returns. You don't accept them in the stores because as one customer service rep stated you can't get your own employees to send the devices back. Now the responsibilities is on the customer the paying customer the one that keeps you alive. And it's not fair that I there's no way I can prove that I put it in the mailbox. So what are my next stepswhat is it that I need to do to clear up this charge of $600. It's about economy as $600 to me at this very point it's a lot of money. I've been your customer for 10 years I've got four lines I've given will my mothers telephone number home number..number but now she's got to sit by the phone to make sure that she picks up all the calls. And nobody can hear what I have to sayand nobody has been able throughout all these months and check your notes check your notes to see how many times I've called how many time you cut my services how many times you reinstated me and how many times that I spent an hour and a half to two hours on the phone going through this process. I think the stress level is to know thqt I did exactly what you asked...I am now paying the price for your faulty process I'm all I'm asking is review my account tell me what I did wrong I follow your procedure so I don't understand....to top it off...my wife hasa per diem job...and she too is affected by loosing out on work leads...
    as you can see, the cel is no longer a commodity. It's a way of life.
    PLease se call me at -----just remembered....I don't have a service line.

    I have a similar problem with my fathers service, it wasns't $600 but what is rightfully your money, you deserve it back, I wrote this complaint on the Consumer Affairs website:
    In August 2014, my son went to Target to get a new cell phone and was told his Unlimited Data would still be on his plan (he shared a line on his grandfathers account). Well it turned out that Target messed it up and my son immediately called Verizon to get it taken care of but they were not able to do anything about the lost unlimited data but the customer service rep did try to find the best offer for him. In the mean time Verizon was suppose to send him a new cell phone, they never sent it and he was without a phone so he took his business to another cell provider. Verizon DID charge him for the new service that they had spoke about. So when the new bill (Sept) came, the service he never used was on the bill and when we called to inquire about it we spoke to a Judy and told us we would be receiving a credit of the amount that was paid. Well, we got the next months bill (Oct) and still no credit, so called them again and spoke to a Nadine ** . She looked into the account and saw the amount that was paid and said she would submit it again for a credit and she would get back to me in 2 days, no call back.
    The next bill (Nov) came and no credit again, call again but didn't get the girls name and she put me on hold to look over the previous conversations. She said she sees in the records about the credit and said it takes a while to get it thru the supervisor authorization and she would put it in as a "rush priority". On Dec. 5th my dad's cell was turned off, so I call yet again to Verizon, and explain the whole story to them again. This girl explained to me that the request was not put in correctly and that she would submit it right this time, they even turned the cell back on for him.
    So here we are today, Dec. 30, 2014, I get the bill...NO CREDIT, call up and get a gentleman in billing, explain this whole thing again and he transferred me over to customer service where I spoke to a Jordan and yet again told him the story. By this time I was fuming, 3 almost 4 months of calling for this credit and he looks into the account and tells me there is nothing that states there is a credit so all the other customer service reps see it but now it is gone. He said he can only issue me a $25 credit to the bill, not even close to what the bill was that I paid. At this point I wanted to speak to a Supervisor and even that was a problem.
    He did call me back after my phone died. He put me on hold again to speak to a supervisor himself and said that he can only offer me $100 credit for all my troubles for the past few months. I took the $100 credit because Jordan said if I spoke to the supervisor, the $100 credit might not be an offer anymore so it was either take it or leave it. Now where I stand, they get away with NOT giving the credit due to customers. I am done with Verizon.
    today being March 12, 2015, he FINALLY got the said $100 credit...but because of their delay, he service was shut off and I refuse to pay the reconnection fee due to their neglect of a customer of over ten years. My father's service will NO longer be with a place that has NO VALUE in customer service....Verizon robs their customers anyway they can.

  • I can not re install Adobe Acrobat 7.0 professional on my computer.  It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623.  This is the worst interactionI have ever had with a

    i can not re install Adobe Acrobat 7.0 professional on my computer.  It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623.  This is the worst interactionI have ever had with a company.

    Hi joej49728017,
    I am so sorry for the inconvenience caused. However this is just because Adobe Acrobat 7.0 is an outdated version & the now the activation server for it does not exist.
    Please refer to the following KB doc.  Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3
    The above link will help you to  install a special version that does not require activation.
    In case you further need any help, please let us know. We will be more than happy to help you.
    Regards,
    Aadesh

  • Why is the search so poor?

    Why is the search so poor? The first page had nothing useful when I typed:
    owner change in finder
    Google would do much better.
    Xserve   Other OS  

    No - I just expected it to be as good as most other searches, ie first return full hits and then partial hits as per Google and many others. I don't want to restrict it to a phrase but I expect the phrase hits to come first followed by hits for all words and then hits for less words - it is 5 years out of date.

  • How do I private message the customer service rep on here?

    I go to the profile for the customer service rep but there is no way to send a private message..

    The information is in the Community Announcements space. How To: Direct Message

  • How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialist reply and answer me? How can i do now ? Pay for useless????

    How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialists reply and answer me? How can i do now ? Pay for useless?

    You may also be able to access https://store.apple.com/ in Safari, log into your account, and review recent purchases (and cancel any that haven't shipped yet).

  • What is the customer service

    What is the customer service phone number for creative in the US. I am located in CA, and cant find the phone suppoet on their website

    Yes, start here http://helpx.adobe.com/contact.html (select another product than Flash Player).

  • What is the Customer Service Tel Number???

    What is the Customer Service Tel Number?

    Hi Trento,
    Let me know if I can help you with something however if you want to speak to someone, please check the below mentioned link
    http://www.adobe.com/support/download-install/supportinfo/
    Let me know if that helps.
    Regards,
    ~PRanav

  • Where is the customer service? Can not use my subscribtion on the second computer, it does not download keeps seeying buy buy buy

    Where is the customer service? Can not use my subscribtion on the second computer, it does not download keeps seeying buy buy buy

    Where is the customer service? Can not use my subscribtion on the second computer, it does not download keeps seeying buy buy buy

  • When I input my serial number to activate Photoshop CS4, it said the number is invalid. However, the customer service of Adobe told me that the number is valid. What should I do?

    When I input my serial number to activate Photoshop CS4, it said the number is invalid. However, the customer service of Adobe told me that the number is valid. What should I do?

    Error "The serial number is not valid for this product" | Creative Suite

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