Why is the livechat option not working?

This has got to be the worst customer service I have ever experienced. I just want to talk to a real human being. My phone is currently not working, so calling is not an option. Everytime I go through the "get support" page it gives me three contact options, but will not let me click the livechat option. I am doing this during normal service hours, and it is not a holiday. I have been trying all day, so unless you are extremely busy that can't be it either. Please, just give me a link so I can talk to somebody! I don't want to waste more time on these forums. Thank you.

in general, adobe's pretty generous about that: things you create using adobe programs are yours to keep and/or sell even if they're created using adobe programs that are in trial use.
here are the specifics: Licenses and terms of use | Adobe

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Chipset Model:          Intel Iris
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VRAM (Total):          1024 MB
Vendor:          Intel (0x8086)
Device ID:          0x0a2e
Revision ID:          0x0009
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