Why is the phone asking me for my icloud info and its showing an email i dont recognize automatically? did i get a refurbished phone?

i got a new iphone 5s at the beginning of september and it has been malfunctioning. today i went to apple and the genius gave me a "new" phone but when it asked to login into icloud it automatically showed another users email address that i dont recognize. he said it was normal because other people are using the internet in the store- i dont understand what that has to do with it. so now im at home uploading my info and the icloud continues to ask me for that random email's password. so did i get a refurbished phone? Also, if this is a new phone, why dont i have the u2 playlist like the new iphone i had bought last month?

Well, you could always start all over again and see if you can get it to go away. Go to Settings>iCloud, and turn off Find My iPhone, then go to Settings>Reset>Reset all Content and Settings. That will erase the device.
Then set it up again from the Hello screen, and either restore it from a backup (if you have one), or hook it up to iTunes on the computer you sync with and download your data from there. If Wifi is your only option, then, of course, you can do it from there, but the backup or iTunes route would be quicker.
Post back with any questions,
GB

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Why is the phone asking me for my icloud info and its showing an email i dont recognize automatically? did i get a refurbished phone?

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