Why is the Restore Purchases functionality is inconsistent?

Why is it that sometimes when a user starts up a DPS app it shows their previous purchases and sometimes it doesn't show and they have to use the Restore Purchases button?  Also, why does the Restore Purchases button sometimes fail or not actually restore anything?  The functionality seems to be very inconsistent.  This is happening on a number of our apps ranging from v22-v23.  Any insight would be helpful.

That's pretty much normal for a FW400 drive.  Restore takes more time that some copy programs because of the file verification it performs.

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