Why won't anyone from Adobe respond to my requests to activate my product?

I tried to activate my adobe Acrobat XI Pro on december 20th. Message said we will get back to you in two days> NOT ONE WORD FROM ANYONE SAYING ANYTHING.
I can't even get into chat with anyone. UNBELIEVABLY POOR SERVICE!

I have tried numerous time and many ways to contact these people and no one ever talks to me or responds to my requests. NOT GOOD SERVICE! I had submitted everything through the process and got NO RESPONSE whatsoever.
What is a person to think when they won't respond?
Why would a person spend the mnoney for service like this?

Similar Messages

In addition to the FormsCentral subscription charge ($152.87 including tax) I was billed about the same time for $15.93. I can't find any way to get in touch with anyone from Adobe. The phone number I'm supposed to call is cut off on my invoice. Can someo

In addition to the FormsCentral subscription charge ($152.87 including tax) I was billed about the same time for $15.93. I can't find any way to get in touch with anyone from Adobe. The phone number I'm supposed to call is cut off on my invoice. Can someone respond ASAP? Thanks

I have forwarded your request to the support team that should be able to resolve this issue for you quickly. Expect to hear from them shortly.
Andrew

Can anyone from Adobe comment? BDMV playback on BD-R(E) being stopped making Encore useless

I have read on a number of forums now that Sony are forcing BD set top manufacturers to disable playback of any BD-R or BD-RE discs with BDMV structure to stop piracy
this means that Encore CS3 Blu-ray export will be useless (the only reason some of us bought it!), as is other Blu-ray authoring software (I also own DVDit Pro HD).
Does anyone from Adobe have any comments about this?
apparently a newly launched Pioneer player had the function removed at the last moment, as did a new Sony player and the PS3 is expected to lose the abilty to play them in an upcoming firmware release

More interesting stuff I dug up on Blu-ray:
"Since playback of non encrypted BDMV discs is outside the Blu-ray specs, it remains to be seen whether Sony and Co. will undo that loophole by coming up with yet another Blu-ray profile that prohibits playback of unprotected BDMV discs, or if Fox and Co. revamped the BD+ spec to only allow decryption if the underlying disc has AACS encryption. Either way, at this point I wouldn't bet much money on this workaround being permanent, so you should heed Slysoft's advice about buying HD media and buy HD DVD over Blu-ray - it is the more consumer friendly format (not to be confused with a consumer friendly format) and the risk you incur of not being able to exercise your fair use rights in the future are greatly reduces if Blu-ray becomes the prevailing format."
If I read between the lines here, are they saying that non-encrypted BDMV discs will NOT play on Blu-ray players? If so, then that means all home-authored and non-mega-corporation-authored BDMV discs.
Anyone with some industry connections care to sort this out a bit?

Anyone from Adobe care about customer service?

Want to buy CS6. Downloaded trial version but having issues with windows 7 home edition. Posted on Adobe Help Forums....no replies. Called Customer Service....was promised a call back; never received one. Considering moving to another product from an Adobe competitor. Anyone from Adobe reading these posts? Anyone from Adobe really care? Sad!

Hi and thanks for your comprehensive reply. I will try to answer all your questions. Just to back up a bit, I have tried many different things to get Audition 3.01 to work on my laptop. When I exhausetd all i could think of , I downloaded CS6 hoping that would give me better results. In the end, the two applications behaved exactly the same, ie inability to record in multi-track. Most of the tests I did, which I describe here were done on AA3.01. If they did not resolve the problem there, I am doubtful they are the cause of CS6 not working.
I have not tried playback only when selecting the TASCAM i/face. However, I can indeed select either the internal sound card on the laptop or the TASCAM in the HW Preferences. If I use the internal card, everything works except I cannot do multi-track recording of course. However, I can import a session and do everything with it. As for clock, I have tried toggling it between AUTOMATIC and INTERNAL in the TASCAM control panel, no difference (on AA3.01).I don't know if there is another place where this is controlled other than the TASCAM control panel. As for "device class" indeed I could only get CS6 to show the 16 channels of my TASCAM if I select ASIO. I did not check the "release ASIO in the background" box
In summary
1. AA3.01 Works well with an old PC runing windows XP 32 bit
2. AA3.01 installs and runs on a HP Pavillion laptop, i3 processor 8 Gig RAM, windows 7 HOME EDITION 64bit. If using the internal sound card, I could use AA3.01 for everything except multi-track recording
3. On the HP laptop, I can switch between internal card and TASCAM in HW preferences. I can arm one or up to 14 channels for recording. As soon as I hit record, about 1 sec of lead is highlighted in the tracks that are armed, but then everything stops. No crashing, no errors. If I delete the tracks I can continue working on other things.
4. After exhausting everything I could, I installed Audition CS6 on the same HP laptop. Exactly the same issues with recording appear.
5. I installed Audition CS6 on another laptop, a IBM Lenovo, i5 4Gig RAM windows 64 bit Professional. Absolutely no issues and everything works fine. Problem is, the Lenovo is a work laptop otherwise I would just use that and forget the rest
I will check about the playback when I get back from the office. However if memory serves me right, I believe I was able to use EDIT mode and still playback WAV files. Will confirm that later tonight
thanks
Tony

Does anyone from Adobe monitor this forum? Do they even care about this program?

I've clicked on many of the questions here as I try to learn how to use Story, but I have yet to see any responses from anyone at Adobe. It seems like they treat Story like an afterthought and don't care about its users. My frustration has grown more and more to the point now where I'm not going to use it any more, at least not until they add some basic functionality that is badly needed but missing. The tutorial section on Adobe TV, in one word, sucks. Badly. It's too bad, Story has some real potential, but Adobe has dropped the ball on it.

Hi CTL Video,
CTLVideo wrote:
I've clicked on many of the questions here as I try to learn how to use Story, but I have yet to see any responses from anyone at Adobe. It seems like they treat Story like an afterthought and don't care about its users.
I monitor this forum, as well as, Adobe Story quality engineers and other staff. I often see responses from the quality engineers. If you post specifics, we can try to help.
CTLVideo wrote:
My frustration has grown more and more to the point now where I'm not going to use it any more, at least not until they add some basic functionality that is badly needed but missing.
Have you filed any feature requests? Here's the link: http://adobe.ly/feature_request
That's the best way to communicate with the team.
CTLVideo wrote:
The tutorial section on Adobe TV, in one word, sucks. Badly. It's too bad, Story has some real potential, but Adobe has dropped the ball on it.
Feel free to create a separate post with suggestions on tutorials you'd like to see.
Thanks,
Kevin

Pdf file won't print from adobe footer pop up

Pdf file won't print form adobe footer pop up

Attached is screenshot. The menubar footer that allow you to print from adobe.

Illustrator CS4 won't download from Adobe site

Hello!
I would appreciate some help. I bought Photoshop and Illustrator CS4 for Mac on disc a few years ago and have since lost the discs in one of my moves. I want to install them both on a different Mac so I found where to download directly from Adobe (http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html). I clicked on on the link to download Illustrator File 1 of 1 for Mac OS X and it initialized a download but after waiting half an hour nothing had actually downloaded (it was still stuck at 0 of ___). I cancelled it and clicked on the link to download Photoshop and it instantly started downloading and I had the program installed in a few hours. Went back to Illustrator and tried again, but the same thing happened (as in, nothing actually downloaded). I don't see what I can possibly be doing wrong and can't find a way to actually contact Adobe, and I would love some help - I really just want to get this set up!
Thank you so much!

beadandreel,
I believe you should try a chat here,
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html
or here,
Adobe ID and registration support (non-CC)
http://helpx.adobe.com/x-productkb/global/service-c1.html

Does anyone from Adobe ever come here?

With the number of posts with ZERO replies here, it seems
pretty obvious that no one from Adobe ever comes to this forum.
Which is something very wrong, considering it's such an expensive
piece of software (my company payed $7500 for our FMIS 3 license).
I don't see this problem with smaller companies, such as Wowza,
where you feel the devs are actually reading and answering peoples
questions.
Seriously, it wouldn't take much effort for a company big as
Adobe, to put a specialist to answer a few questions now and
then.

I have lots of questions, and I just placed one on another
thread.
But this is not about me. It's about everyone posting
questions here and having almost no replies from any experts on the
matter. A lot of these questions seem like very legitimate doubts,
which I'm sure a lots of people would like to see an answer to, and
which I'm also sure, an Adobe developer would be able to answer in
less then 30 seconds.

Why won't anyone reply?

I have 4 posts. No replies. Why isn't anyone replying. People have viewed them, but no replies. How does one guy end up with 1000 replies?!? HELP! Too many problems!

(The irony of having your question not answered... I almost didn't want to...)
Anyway, if no one knows the answer to a question (and pretty much anything about iTunes 7 is unanswerable), no one is going to reply.
The Apple Discussions aren't the most active forum on the Internet, but that doesn't really matter because no one, be it at iLounge or iOnMac knows how to fix iTunes 7.

Does anyone from Adobe offer feedback and support for this product?

I'm a teacher at an elementary school and run our morning news show. Currently we're using rather old hardware to run the show through closed-circuit, but are in the process of getting what we need to run a software solution instead. When I watched the video for VC3, I liked what I saw. It was a major part of why we decided to go with a software solution. It seemed to have all the right pieces for what we need to do.
However, the more I read about it on this forum and around the net, it seems that support and instruction for this product is non-existent, and that the product itself can be buggy at times. This has me quite concerned. It looks like this program is a few years old now, and I can't find any recent updates or news about it. Before I make the purchase, is this a program that Adobe even supports anymore? Is there anyone here at Adobe or elsewhere in the know that can/will provide guidance and troubleshooting if needed?
If not, does anyone here have any other products that they have experience with that might provide a better alternative? We're still looking to run this as a live show through a closed-circuit, although we could prerecord the show and stream it if necessary, but the turnaround time would need to be quick.
Any thoughts?

There is an entire community of Visual Communicator users at http://TeachMeVC.com where you can browse topics and ask questions if you become a member (free).
Nobody bothers to monitor the forums on the Adobe site for this product so we encourage you to join us at TeachMeVC.com and subscribe to stay in the loop. You will find users that span from the education, business, government and personal users of Adobe Visual Communicator.
Also consider my training DVD series and equipment recommendations that have been used by thousands of VC users over the years. There is NO competing product that gives you live greenscreen capability, teleprompter, easy workflow, wizards, and a ton of included media content. At this point in time, Adobe Visual Communicator is a unique product in it's class! The next comparable option is to spend $8,000 to $10,000 on a NewTek Tricaster that has a huge learning curve.

Why won't my trimming tool respond?

Final Cut Pro X was working fine until the trimming tool stopped responding to all clips and story lines. I have tried to toggle the trimming tool on and off several time as well as toggling through all of the different tools. I've tried closing out the application as well completely restarted my computer. None of these tricks have worked. Has anyone else experienced this in Final Cut Pro X and if so what did you do to fix this?

Thanks Russ H, I won't be able to try out your advice until Tuesday but I definitely will let you know if trashing the preferences work out. As far as the problem goes, the mouse just doesn't seem to be repsonding correctly at all. None of the tools are functioning properly. In order to even just play the storyline from the beginning I have to double click at the beginning of the timeline and then hit space bar. Usually I should be able to just click once and it should recognize where i am clicking imediately. I feel like this is some sort of bug. It's not your average issue where you can just toggle the Trim tool on and off. Like I said, l will let you know on Tuesday how things work out with trash preferences.
-Justin

Powerbook G4 - system 10.5.8 why won't it support Adobe CS5.5?

I know my laptop is a few years old now, but I have upgraded it to system 10.5.8. I just bought Adobe CS5.5 as I needed it for class and the website stated it needed system 10.5.8 (which I have). Now that I've gone to load the programs it's now saying that it 'doesn't support the architecture'?? WHY??? Adobe state it needed 10.5.8 and that's what I have on my laptop. Does anyone have any ideas why this is happening? The processor is PowerPC G4 (1.1). It recommends 1 gig of ram and I only have 512 but surely it doesn't need a gig to load (I was just going to use one program at once or upgrade the ram later).
I appreciate anyone who can shed some light for me on this!

It appears the key point in Adobe's system requirements is that a Mac must have an Intel multicore processor, running on 10.5.8 and 1GB of RAM, among other requirements. Sorry, Adobe no longer supports the Power PC architecture, even if running OS10.5.8.

Why won't my Finder icon respond?

Suddenly the files I kept visible on the desktop disappeared and Finder won't respond --- what has happened?The screensaver and desktop photo have changed --- ???? HELP!!!

Do a backup.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.finder.plist and com.apple.desktop.plist. Move the .plists to your desktop.
Re-launch Finder by restarting the computer and test. If it works okay, delete the plists from the desktop.
If the same, return the .plists to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.

Lightroom won't download from Adobe

for two days I tried to download Lightroom as a trial. Still won't download when I hit the download button. Other apps from the trials download OK. I finally went to the Upgrade Lightroom on the right side and it worked just fine.

beadandreel,
I believe you should try a chat here,
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html
or here,
Adobe ID and registration support (non-CC)
http://helpx.adobe.com/x-productkb/global/service-c1.html

Why won't you put adobe flash in iPad 2 or 3 :(

i have 2 links that i can watch movies and series but the iPad 2 won't let me even the iphone 4s my macbook pro does everything it works on these 2 links even the galaxy note and blackberry Playbook but the ipad 2 keep saying that Apple didn't put on ipad and iphone ADOBE FLASH
and can you EXPLAIN WHY :S

Use your Galaxy or Playbook if you have Flash working on those. Flash doesn't work on my toaster either, which I knew full well when I bought it - you don't see me coming in here complaining about it.
Matt

Why won't anyone from Adobe respond to my requests to activate my product?

Similar Messages

Maybe you are looking for