Why wont my gift card be recognized?

I'm trying to redeem a gift card, but the back looks different than the one they show for instruction, and itunes does not recognize the card number.  It's a couple years old.  Do these things expire?

It looks like they used to expire (per this 2007 discussion: https://discussions.apple.com/thread/1236050) but I don't see any mention of it now (http://www.apple.com/legal/itunes/us/terms.html#SERVICE)  Still, if it is an old format number I could see there might be problems getting it recognized.  I'd contact customer service.
How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

Similar Messages

  • Why wont my itunes card redeem

    why wont my itunes card redeem?

    Hi, JasonBlahAah.
    Thank you for the question.  The articles below will help you with the iTunes Gift Card redemption issue.  If the steps in the first article do not resolve your issue, see the second article attached. 
    iTunes Store: How to redeem a code
    http://support.apple.com/kb/ht1574
    iTunes Store: Invalid, inactive, or illegible codes
    http://support.apple.com/kb/TS1292
    Cheers,
    Jason H. 

  • TS1292 Why my itunes gift cards that i just entered said already redeemed when i just put it on first time?

    To whom it may concern:
    Greetings!
    I would like to ask and complain why my itunes gift cards said it already redeem when i just put in the code on the first place. can you help me with this please? i don't want to waste my money and suddenly it will just said its invalid eventhough you enter the right code.

    What happens when you try to do the IAP, are you getting any error messages ?
    If you are also getting a message to contact iTunes Support then you will need to do so (these are user-to-user forums) :
    - go to http://www.apple.com/support/itunes/ww
    - click on your country's flag
    - click on the Contact Support at the bottom of the left-hand column
    - click on Contact iTunes Store Support on the right-hand side of the page
    - then Purchases, Billing & Redemption

  • Why does my gift card not enter.. keeps saying authorization failed. please connect to itunes

    Why is my gift card not working on my ipod..
    keeps saying authorization gailed, please connect to itunes

    Cannot connect to iTune Store
    http://support.apple.com/kb/ts1368

  • Why doesnt the gift card works? It ask me to contact the support

    Why doesnt my gift card works?
    It links me to the support site what should I do?

    http://www.apple.com/support/itunes/contact/

  • Is there any reason why an iTunes gift card won't work

    My iTunes gift card isn't working, can anyone tell me why this might happen

    Could be out of Date

  • Why do multipack gift cards not all activate upon purchase?

    I purchased a multi pack of itunes cards at the grocery store.  I know two of the cards worked, but one of them failed to activate.  I spoke with the store, they say when the item is scanned all the cards should activate.  In this case, they did not.  Now, I am out 15 dollars, because I no longer have the receipt from the grocery store from Christmas.  Should not all the cards activate?  If all the cards are in a package from Apple, should Apple not have a record and be able to activate the card that failed to activate?  I do not understand why itunes gift cards should come with a Buyer Beware warning.

    No, I am a US citizen living overseas, but I am going through a VPN and I am using a US-based credit card. I have no problem purchasing apps, just purchasing gift certificates. I'm going to try gifting the app to the person I am purchasing for until Apple straightens this out for me.

  • Why my itunes gift card said not activeted

    my itunes gift card doesn't work

    konio wrote:
    my itunes gift card doesn't work
    See your other post on this Topic
    https://discussions.apple.com/message/22345930#22345930

  • Why not use gift card for family sharing?

    This family sharing feature seems great.  But long gone are the days where I had a credit card on file.  These days I only use gift cards.  But system really wants me to have a credit card to activate this family sharing?  Has anyone been able to do with pure gift cards?
    thanks

    Hi Kestelli,
    In order to set up Family Sharing the family organizer must have a credit card or debit card to use for billing. See this article -
    Family purchases and payments
    If a family member, including the organizer makes a purchase and has gift or store credit, that purchase is first billed to that credit. Family members purchases may not be billed to the organizers store credit unless they are the organizer. See this article -
    How iTunes Store purchases are billed
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Why are my PXI cards not recognized by Windows or MAX?

    I have a PXI-1045 chassis connected to a PC through MXI-4.  When I turn the chassis and PC on with a PXI card in slot 2, the message "Windows could not load the installer for DAQDevice.  Contact your hardware vendor for assistance." appears, and the PXI card is not recognized (it is scene by Windows as an unidentifiable PCI Devices, though I have a DAQmx installed).
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    Hello,
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    Please uninstall all the driver software from computer before installing the new software.
    http://digital.ni.com/softlib.nsf/websearch/d31d46​fffb745eca862571490053eab8
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    Applications Engineer
    National Instruments

  • TS1292 WHY IS MY GIFT CARD NOT ACTIVE

    as above

    Are you able to take it back to the shop that you bought it from and ask them to activate it properly ? If not then you will need to try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

  • HT2736 Why can I not gift an item using gift card balance

    I am trying to gift a 9.99 album to someone.  I have $14.09 left on my balance form a redeemed gift card. When I try to gift the item, it tells me that Payment Information (is) Required.  What gives?  I don't care to tie a credit card on my iTunes account.  That's why I use gift cards.

    You can only use a credit card for gifting, your balance can only be used to buy content for yourself - from the page that you posted from :
    Note: When purchasing an iTunes Gift, a valid credit card must be on file; you can't purchase an iTunes Gift with store credit. You can't redeem purchased gifts outside of the country of purchase.

  • Getting session has timed out while trying to redeem a gift card. have had no problem in the past.  am running a g4 since 2002 with os 10.4 and itunes 9. have no internet problems and can connect to store ok. so far apple no help keeps blaming it on othrs

    am having trouble for the first time trying to redeem a gift card. Everything same on computer, OS, and internet connection. have been able to redeem other cards. this time am getting "SESSION HAS TIMED OUT" while trying to redeem card. have contacted apple and checked out all their suggestion iE:( must be your connection. typed in code wrong, too old version of itunes, etc) anything but why would a gift card code bee tied to a specific vetrsion of ITUNES. Rediculous!! there has to be others out there that have an older version if itune than i have. has anyone ever had the error "SESSION HAS TIMED OUT" and if so was it corrected?? any information other than apples {change password and give us lots of personal info they probably have) would be appreciated..

    Hello,
    As far as I can see, that Verizon Jet Pack wireless Modem uses WPA2 to connect.
    The Router might complicate things right now.
    Make a New Location, Using network locations in Mac OS X ...
    http://support.apple.com/kb/HT2712
    Is that Interface dragged to the top of Network>Show:>Network Port Configurations and checked ON?
    The Interface that connects to the Internet, needs to be drug to the top of System Preferences>Network>Show:>Network Port Configurations and checked ON.
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  • Why wont my itunes let me use gift cards for balence i owe

    why wont my itunes let me use gift cards for balence i owe

    Hi Amitt_s,
    After you restored it to factory settings, did you restore as new or from a backup?  If it was from a backup, I'd try restoring as new to see if, without any of your previous data, the issue persists:
    iOS: How to back up your data and set up your device as a new device
    http://support.apple.com/kb/HT4137
    Take care,
    - Ari

  • HT204088 I cant download my purchased music because of my credit card that I dont have anymore and they say I owe like almost $40.00,also my account says I have $25.00 from a itunes gift card that I cant seem to use,my question is why wont they take the $

    I need help ok my itunes account is saying I owe them like $39.36 or something,anyways I dont have any credit cards because of some fraud with my name so at the moment I dont have billing information and I dont know what to do about this? Also It shows that I have a $25.00 dollar balance on my account and I cant seem to spend the $$. Now why cant itunes take the $25.00 off what I owe and then cancel out the remaining balance so I can download the music that I have paid for in full???

    Not going to happen the way you want it to.
    When you add a gift card balance to the Apple ID, it's available for the Apple ID.
    Probably best to create unique Apple ID's for each... this will also make things easier in the future as purchases are eternally tied to the Apple ID they were purchased with.

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