Why doesnt the gift card works? It ask me to contact the support
Why doesnt my gift card works?
It links me to the support site what should I do?
http://www.apple.com/support/itunes/contact/
Similar Messages
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Hello,
I currently have a US iTunes Store account. But recently due to some circumstances i have got a Switzerland gift card. So when i type in the code it says "Your iTunes Store (U.S) does not match the gift certificate (Swiss)" how can i resolve this problem?
Thanks in advance,
BrainStormeI travel to the UK a lot and have purchased UK ITunes cards. The only way that you can use a foreign card such as yours is if you have an acct based in Switzerland. Now here's the problem with that, you have to also have a credit card that has a Swiss address that you can log into. Without this they will not let you use the cards.
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I have iPhone 3G S. I want to buy new apps on my iPhone online with 'App store' app. I pressed the button 'Send gift', I had entered all my financial information including my postal address. But now I don't know where I can get my Gift Card I purchased on my iPhone. I checked my emails on my PC nothing there. I applied it three times one email address which was old I think it was hacked in by somebody but it didn't work for me to gain access so I open another one which I changed the email address and opened it then looked in my Inbox, select the iTunes mail the I pressed redeemed on My PC.
Please help?
I don't know whether the Gift card posted by mail for me to practically scratch the back of the card for the code to redeem my Apple iTunes account?
Please Help me.
dpkksvnktty.Hi mjallemand,
Great question. I apologize for our delayed response.
Per our Price Match Guarantee, it covers one price match per item per customer; as you stated you already received a price match at the time of sale, it would not be eligible for a second price match. The item is still within the Holiday Return & Exchange Promise timeline, however.
If it did qualify, just the receipt and proof of new sale price would have sufficed to process the credit.
Thanks for your post,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message -
Please can someone help me.
I'm buying a £20 gift card tomorrow to send my friend an album which is £12.99.
Will there be any credit left on the gift card to put on my iTunes accountYou cannot purchase a gift with a credit balance from an iTunes card. You'll need a valid credit card in your iTunes Store account to buy a gift.
Regards. -
Why doesnt my itunes card work
My iTunes gift card is not working. It saying that the code is not vailed
These are user-to-user forums, if you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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Why doesnt my credit card work?
i put in my credit card info, and it says to go to the itunes support channel for help, so im here and i still cant get it to work. i know that i put everything correctly in the space provided, but it just doesn't seem to work.
These are user-to-user forums, if you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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i created a new apple id but my phone still keeps previous details. it does not allow me to update my details. the message reflected was to contact itunes suport. i cant make any purchases now. please advice
Have you considered doing exactly what it told you to do?
Contact itunes support -
I can't send iTunes gift cards it says i need to contact customer support to complete my transaction
PLEASE HELP
Apple is not here. Apple does nat answer questions here.
Conact customer support as you were instructed.
iTunes Support -
http://www.apple.com/support/itunes/ -
I need help with redeeming a $15 App Store certificate. I tried to redeem earlier in the day and it was credited to my account. I could not figure out how to switch payment from my credit card to the gift card credit. Later on in the day I see the credit is completely gone and now the card is invalid. Nothing was purchased with the gift card so I want to know where the credit went. I also have$5 credited to my Apple ID from a past gift card that I can't access. What can I do. Is there a customer service number???
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
iTunes: I just redeemed a gift card in iTunes and then rented a movie. I want it charged to the gift card but think that it was charged to my credit card. How do I ensure the charges are against the gift card?
I took this straight from the help menu.
You need to set up an Apple ID for use with the iTunes Store before you can redeem anything in the iTunes Store. You don’t need to enter credit card information to redeem only the amount of a gift certificate or card.
Hide
Use an iTunes allowance, gift certificate, or iTunes Gift Card
If you aren’t already signed in to the iTunes Store, choose Store > Sign In, or click Sign In at the top of the iTunes Store window.
Below Quick Links, click Redeem, and follow the onscreen instructions.
The amount in your account appears to the left of your account name. When you click the Buy button to make purchases, the amount changes to show how much money remains in your account.
You can use a gift certificate only in the iTunes Store for the same country in which the certificate was purchased. -
I bought this itunes gift card and I already redeem it, but when I want to buy a song it won't let me and it keeps saying invalid address when I put down the right one. Why does it not let me buy any songs when I still have money left in my account?
Do you currently have a credit card set up in your iTunes store Enter Payment Information screen?
If so, grab a recent statement for that card and check to make sure that the address that shows up in your Enter Payment Information screenexactly matches the address showing on your credit card statement. For example, if your address in the credit card statement says "Street", the iTunes screen has to also say "Street" (Not St or Str.) Also match the capitalisation of the address on your statement. (If it says STREET in the statement make it say STREET in the iTunes screen, not Street or street.)
Also make sure that your name in the iTunes screen exactly matches the one in your statement. (Say, if you've got a middle initial in the credit card statement name, you need one in the iTunes screen.)
After doing that, does that get you past the invalid address thing?
If not, there's some additional suggestions in the following post:
"invalid address"--solution from Apple support that worked for me -
HT2534 i want to set up my apple id but it ask for the gift card but i dont use them
I want to set up my Apple ID for my phone but it ask for the Gift Card but I dont use them ? what do I do ?
If you are trying to create an Apple ID without using a credit card, you have to follow the directions in the article you were reading (http://support.apple.com/kb/HT2534) exactly. Note that you have to start by downloading and installing any free app, then create the ID. You shouldn't be asked for a Gift Card to create the ID.
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Some time ago, I entered a gift card into my iTunes account. I did not use it all and the balance shows up in my account. I no longer have the gift card. When I go to download a song now, it is asking for the redemption code instead of just taking the cost from the balance. What can I do?
You simply need to verify your info. Check None under the CC info.
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why am I getting a message suddenly that I am exceeding the gift card limit on my iTunes id for buying gift cards? I have never had a problem before and have a good credit card on file. I bought a $50 card for my son and then went to buy another one and it was refused and has continued to be for a week telling me a I am exceeding the gift card limit for my account? Insights here?
Interesting.
Didn't know Apple accepted PayPal as a payment option in some Stores. Cause they sure don't over here. -
hen i wanted to buy a gift card, An alert pops up stating that the id is not eligible to do so!!! Why? in reference to the indian itunes store
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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