Will not buy Creative ag

Have headphone jack problem on a one year old Zen Micro. After 25 minutes on hold I am told that it is NOT a design flaw and that the customer is at fault for carrying it "in their pocket" rather than on the recommended armband, belt clip or held in the hand, which is BS since they supply a neck strap. To add insult to injury the cost to fix it would be a MINUMUM of 00 bucks. Probably closer to 25. For a 200 dollar player that's robbery. This includes the mandatory 2.99 charge to "diagnose" the problem. I realize it is out of warrenty but you would think for such a documented problem they would offer some reasonable solution. Maybe a 40 dollar charge.

Trance wrote:
E0Delta wrote:
I really don't know. I mean I can't even understand why Ipods dominate the market. I really can't.
Let's add that to the unsolved mysteries list.
I thought it was simple. Ads, player size and looks, and who gets their first.
Its unfortunate but true
Yes, I guess that's pretty much it. It's incredible how Apple has managed to convince the people.
The ads, I think, are probably the most efficient reason.
The way they are made and everything. I mean they make me feels as if "If I don't get an Ipod, I won't be cool, I must join the Ipod revolution."
I'm not sure if that applies to everyone, but it made me feel that way when I saw the first 4 or 7 commercials.
But I guess I went with Creative after a friend convinced me not to get an Ipod Mini. Hmm, I guess it was destiny :P
After my ZVM dies, they will have more newer players. So I don't know who will be next.
Will I stick with Creative? Switch to Ipod? Or go with the Zune?
We'll have to wait and see.
Decisions....decisions....

Similar Messages

  • Disappointing support - will not buy creative products any more

    Hi,
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    I bought a Zen X-fi 2 last summer. Mainly the features of sleep-timer and alarm using any mp3 file have been my selection criteria for this player, because I was interested in automatic switch-off in the evening and a wakeup in the morning by some nice music instead of a standard beeping of my alarm clock.
    Unfortunately, I am really disappointed now by creative. As I already reported here (<a rel="nofollow" target="_blank" href="http://forums.creative.com/t5/MP3-Players/Zen-X-Fi-2-Problems-with-snooze-function/m-p/56477)"]http://forums.creative.com/t5/MP3-Players/Zen-X-Fi-2-Problems-with-snooze-function/m-p/56477)[/url] I experience some bugs with the above mentioned features. Let me summarize:
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    ?Well I cannot understand this, because it should be a simple "if" statement in the firmware, to check whether the user pushed the screen or not. Of course I understand, that if the user does not do anything after the alarm went off, the repeating signal of alarm should be restricted in repetition to avoid the complete discharging. But as soon as user interaction takes place, the player should behave like it is expected from the labeling on the screen, right?
    ?- One reproducible bug: In general the player repeats the alarm 3 times at maximum also, if you just hit the touch-screen once, but do not choose "snooze" or "turn off alarm" (in addition, the buttons on the screen are too tiny in my opinion - just try to push the right button if you're sleepy in the morning...). BUT: at certain initial times of alarm (e.g. 6:40, 7:45 or 6:50, 7:50, 7:5), if you just hit the touchscreen once without further selections, the alarm does not repeat 3 times, but only once or twice AND it will repeat one or two hours later.
    ?--> Very interesting behavior. The only reaction of creative support: "we forwarded the feedback to our developers, but we cannot tell you if your recommendations will be implemented into the next firmware."
    ?Why are bugs like that treated as "feedback" or "recommendation" that apparently have not to be resolved?
    ?- finally, if you use the sleep-timer and your player powers-off in the evening (in the middle of a song, if you listen to music), then the player will continue the song as soon as you turned off the alarm the next morning. This is annoying, because you have to go to "Music -> now playing" and stop it also. A behavior I would not expect, do you agree?
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    Originally, I thought that companies are interested in satisfied customers - seems like creative is going a different way...
    Keep this in mind before you finally choose creative...
    regards
    pacman2

    Hi Susan WW,
    I apologize, I'm a bit unclear on the exact nature of your issue. If you are saying that you are having issues connecting to the iTunes Store directly from your iPad, for example to purchase music, you may find the troubleshooting in the following article helpful:
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    - Brenden

  • My laptop will not support creative cloud and i want to cancel my membership/subsription

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    "But that's not what's interesting. It's what product <B>was</B> prominently featured: The Zen 20GB. This is the player that looks like a fat Zen Micro in a black case, previously available only in Asia. "
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    My rage has been appeased. Forgive me for my outburst.
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