Will they replace for a single dead pixel????

My new macbook pro is beautiful. I would have to say it is one of the nicest laptops I have ever owned. I have two real complaints and one minor. Almost smack dab in the middle of the gorgeous display is a solitary dead pixel. At first I thought I could live with it but it has been two days and I unfortunately cannot. I am afraid that apple will not allow an exchange for this though, so I was wondering if anyone else has had a similar problem.
The other complaint of note is of the very nice glass trackpad. While I really enjoy using it, mine is canted from flush on the left to a noticeable lower attitude on the right side. While this is something that I can live with, I just feel like when you drop $3000.00 on a laptop it is not to much to expect perfection in the product. This I doubt would be repaired and is a bit nicpickie.
The other complaint is one that has already been posted about the screens hinge tension. I would have not noticed until I tried some alternate positions, such as in bed.
If anyone could offer any advice or is experiencing similar problems please post. I am fairly new to apple products and am curious if it is even worth my time to call and try to find a solution.
Thank you in advance.

I believe you need to have 5 or more dead pixels to quality for a replacement. If you're not happy though, call Apple and ask for Customer Relations (bypass support). They will take care of you.
For other people that want to check their screens for dead pixels, use PIXel Checker.
http://www.macupdate.com/info.php/id/10793
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

Similar Messages

TS2771 My ipod touch will not hare no matter what and I've tried many different cables and different ways to charge it. What should I do? If I complain to the Apple store co. will they replace my ipod for free?

My ipod touch will not hare no matter what and I've tried many different cables and different ways to charge it. What should I do? If I complain to the Apple store co. will they replace my ipod for free?

- See:
iPod touch: Hardware troubleshooting
- Try another cable
- Try another charging source
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar

Will they replace my iphone 5s battery at the genius bar and if so, for what cost?

will they replace my iphone 5s battery at the genius bar at my appointment, and if so for what cost?

You will have to ask if they are equipped for that.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

Applecare single incident purchase - will they pay for the part too?

Hi,
The feet on my MacBook Pro fell off and The Apple Store said they won't do anything about it. I was wondering if I purchase a single incident support for my Mac will they pay for the bottom of the MBP or for $50 just tell me that's what I need to buy?
Brandon

It wasn't an accident, it just fell of for no reason. The limited warranty ran out a few months ago. But I think that if it's literally falling apart, Apple should fix it, warranty or not, that is terrible workmanship!

I bought my MacBook with the Apple Care Protection plan, and happened to scratch the bottom of my Mac. Will they replace the bottom of it for free?

I bought my MacBook with the Apple Care Protection plan, and happened to scratch the bottom of my Mac. Will they replace it for free? the bottom of the mac is were it got scratched

Didn't you read the warranty paperwork to know what's covered and what's not?

I drop my ipad 3 64GB and the screen cracked. It is still under warranty period. Will they replace it without cost?

drop my ipad 3 64GB and the screen cracked. It is still under warranty period. Will they replace it without cost?

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th generation
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
 Cheers, Tom

I had bought the iphone 5 four months ago. The problem is that it gets heated too much. I noticed it recently. What should I do? Should I take it to apple store to replace? Will they replace my iphone 5?

I had bought the iphone 5 four months ago. The problem is that it gets heated too much. I noticed it recently. What should I do? Should I take it to apple store to replace? Will they replace my iphone 5?

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

Iphone 4s front glass screen smashed. Will apple replace for free if I have Apple Care?

Iphone 4s front glass screen smashed. Will apple replace for free if I have Apple Care? Can I do it in any Apple Store? I bought it in EEUU

Sorry no
the iPhone can not be serviced anywhere other than the US
The warranty is NOT international it is only valid in the country of purchase
AppleCare + as explained is also NOT international it is only
valid in the US
This is why all responders recommend against buying in USA
you are resident in another country
Just for reference an iPhone purchased within the European Union
can be serviced under warranty in any member EU state
However that does not help you

If apple cant fix my iphone 4 will they replace it even if its not under warrenty?

I tryed to get my iphone screen fixed but they man suggested i bring it to apple because hes unable to fix it because he might break the modem? if apple cannot fix it will they replace it ?

If your phone was "serviced" by a non authorized entity, Apple will not touch your phone. You have voided your warranty (if any). And they will not offer you a out-of-warranty replacement.

Proximity sensor is not working on iPhone 4 and I have Applecare. Will they replace the iPhone or just repair it?

Will they replace the phone or just repair it? I don't want to be without a phone. Anyone have any experience with this?

If it is defective, then they will replace it.
They do not repair at all.

My speaker isnt working right on my iphone 4s i have apple care will they replace my phone at the apple store?

i have the iphone 4s, apple care (carrier sprint) my speaker suddenly stopped working can hear sound but sounds very distorted. if i go to the apple store will they replace my phone and how much will it cost?

If the speaker failure is a manufacturing defect and not due to damage (dropping it, moisture exposure) there will be no charge. Make a Genius Bar appointment at your closest Apple Store.

Can I get the notebook replaced / screen replaced if i have a single dead pixel?

Hi,I have a 2 days old notebook, and there's a stuck pixel (red) on the display.It's an expensive notebook, costs more than a thousand dollars, and HP website tells me I cannot get it fixed or replaced if i have just a single bad pixel.I'm HATING my Envy for this. I'm typing this on my old notebook, the very sight of that ugly stuck pixel is getting me irritated. Sure you can ignore it, but once you know there's a problem, your eyes always tend to go to the problem place. Is there a way I can get it replaced or repaired under warranty? I went for the 3 years extended warranty option, and now found out a dead pixel is not covered. Sucks.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

My top button stopped working this is the second time will they replace it for free?

ii got my iphone a year ago in september within the first few months the lock button quit so i sent it away to get fixed and they made me pay 40 then i got it back and i couldnt get service anywhere so they sent it away and fixed it making me pay 198 to have it fixed i have had it for a couple months and the button on top stopped again this is the 3rd time in a year and im sick of it will they send me a new one free of charge becuase i am an unhappy customer ?

wow i dont know who you are getting your phone "fixed" through but its not apple.
Apple does not charge prices like that.
If you got it 1 year ago in september, the hardware warranty has expired by now unless you had your device covered by applecare insurance.
and if it WERE covered by limited hardware warranty, an obvious hardware issue like the power button not working is covered under the warranty UNLESS it was due to accidental damage.
So if you paid 198 dollars, chances are its because you dropped your phone and thats why the button was not working,.
..and even then, the iphone 4 out of warranty/accidental damage replacement fee is 149. not 198.

My iphone 5(not S) screen popped out, the whole screen and digitizer, will they replace this if i go to the apple store?

my iphone 5 screen has been cracked but i recently dropped my phone again and the whole screenpopped out. its still attached by a black cord but now the whole screen is just black and i cant use it at all. will the apple store replace my screen or will i have to get a whole new iphone?

You may need to buy an entirely new iPhone. Before when the screen was just cracked you could have got an out of warranty replacement for a fee but now the screen has popped out and will most likely be classed as catastrophic damage.
At the link http://www.apple.com/support/iphone/service/faq/ it says:
What type of damages are not covered by my warranty?
Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.
An iPhone that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service. For example, an iPhone that has failed due to damage or liquid damage is ineligible for warranty service but eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. Please see Apple's Repair Terms And Conditions for further details. Refer to this article to check if the Liquid Contact indicator on your product has been triggered.
If your iPhone is not eligible for warranty service, you may wish to contact your carrier for other options.
So all you can do is take it into a Store and they will make the decision.

Third replacement... more dead pixels (27" i7 iMac)

I'm so sad... we just unboxed a new iMac after waiting a month for the last dud to be replaced, and there is a pair of black, dead pixels near the middle of the screen.
I really hoped this one would not have any obvious defects.

Ask for a refund and hope Apple can get it right soon.
zoz

Will they replace for a single dead pixel????

Similar Messages

Maybe you are looking for