Win 7/Office 2010 hangs periodically - Network Problem?

Hi,
Our situation:
We have one user (out of 60) at our company whose computer periodically goes into "spin cycle" and she must reboot it because it won't respond. This happens a couple of times a week. Generally, she always has Outlook 2010 open, along
with a browser. We have tried two different computers with the same setup (Win 7/MSO2010) and we are still seeing the "spin cycle". We have tried two different Ethernet connections to our LAN switch and tried different ports on the LAN
switch. We are not sure what else to check, or where to begin looking. Could this have anything to do with DNS or DHCP or ??
Any suggestions would be greatly appreciated.
Thanks, Linda

Hi,
How about your problem now? In my opinion, its hard to identify what's the specific reason of this hung problem. Which app's process that came into Spin Cyle? Windows Explorer or Outlook, or both of them?
To troubleshoot the problem, firstly, you can try to check Event log or Problem Report in Action Center. Generaly speaking, both of them would record the events of system hung.
In addition, did you install any program before this problem occures? 3rd extension or app is most possible to cause this problem.
If there is any progress about your poblem, please feel free let me know.
Roger Lu
TechNet Community Support

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Hi,
Thank you for contacting Outlook IT Pro Discussions Services.
From your description, I understand that after upgrading the system to Windows 7 and installing Office 2010, you are unable to open the attachments in Outlook, and
receive an error “corrupted file”. When trying to open the same email message in the Web Email application by using IE, the attachment cannot open. However, it can be open if you are using Firefox. If there is any misunderstanding, please feel
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Before we go further, I would like to confirm if this issue only occurs with the Word or Excel attachment. Can you open other types of attachments, such as notepad?
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1.
Please go to
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Locate the files .doc, .docm,.docx, .dot, .dotm, check if there are associated with
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Click
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TechNet Subscriber Support
in forum
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[email protected]

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Check JDBC FAQ note 831162
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Hello Rick,
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Yes in Window 7 and on Vista when installing you have to run as an administrator or disable UAC. Once installed you do not need to run as an administrator. On these new OS's even though you have admin right by default you do not run anything as an admin, this is a good thing but you have to be aware of it. http://technet.microsoft.com/en-us/library/cc709691(WS.10).aspx#BKMK_WhatIs
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BIP Deskotop 11.1.1.6 (32-bit) with Office 2010 (32-bit) on Win 7 64-bit

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The current certification matrix seems to say this is supported, however I am having the following problem:
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[5/29/12 1:26:38 PM] [8629358:RT6176186]
Template code: XX123XML
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Hi,
Based on your description, my understanding is that the PDF files cannot be checked out to local drafts folder after Office 2013 is installed.
Did this issue occur with Office files?
I recommend to check if the Office files can be checked out to local drafts folder with Office 2013.
And it is recommended to use Office 2010 with SharePoint 2010 for best practice.
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

Microsoft Office 2010 won't print on Win 8

Hello techwizes!
My Microsoft Office 2010 stopped printing on windows 8. Network Brother printer connected, online and printing from websites etc.
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Hi,
Had you tried to repair Office( Select Control Panel > Click on Programs and Features > Search for Office > Click Change > Choose Repair）？
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More reference:
http://support.microsoft.com/kb/983035/en-us
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In Office 2010 I had emails archived into private data file personal folders/subfolders under Outlook 2010. My Office 2010 installation was wiped out when I upgraded from Windows 7 to Windows 8.1. The outlook.pst files are still available. When I installed
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Good Evening Everyone,
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Notes: My laptop is new (64-bit Win 7 Enterprise). The remote desktop where the files lie is new as well. (64-bit Win 7 Enterprise) Both computers have good hardware and more than enough juice to handle applications.
There are certain files I work on along with other co-workers that we store on a computer within the office. We simply create shortcuts to the files on our local machines and make changes, etc. from there. However, after this upgrade, every time I try to
open a file on the remote computer, it takes over a 1 minute to load. I've spoken to our support team who sent someone out and confirmed it's not the network.
Both computers are on the same subnet as well. I've changed the trust center settings on both the client computers and "server" to trust any computer on the network. I have also changed the network card's speed from "Auto Negotiate" to
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I am out of options here and in desperate need for a fix. Even saving changes to a file we work on takes forever. 50% of the time when I close a spreadsheet, the title bar has a not responding message and takes a minute to eventually close.
PS: Extra Info : All computers run McAfee AV and use McAfee for disk encryption. I've confirmed all computers are up-to-date in every respect with the AV software.
Thanks,

Try:
Open My Computer.
Open the Tools menu and choose Folder Options...
Select the File Types tab.
Select the extension (for example DOC, or XLS) of the file that is slow to open.
In the Details section, click [Advanced], and another dialog box will open.
In the Actions section, click Open then click [Edit...], and another dialog box will open.
http://windowssecrets.com/forums/showthread.php/149672-10-9-2012-Updates-and-very-slow-opening-of-Office-files
KR

Office 2010 - Opening Network Files causes crashes

Our users documents are mapped to network storage via a Home folder location. Our treasurer has began encountering an issue with Office 2010 with Word (this is where I've been putting most of my effort) and Excel, other programs not tested.
Upon going to 'File->Open' it automatically redirects to his Home folder on the Network drive, and Office goes through it's various stages of crashing (encountered an issue, etc.) I've copied the contents of one specific folder he does most of his work in
to his desktop, but this is not optimal. Opening the contents from the desktop yields no issue.
As far as troubleshooting goes, I first tried doing a repair, then reinstall, and finally an advanced uninstall with Revo figuring it may be a corrupted registry key. None of this worked. I Googled some info on it and found add-ons commonly caused an issue.
I went as far as recommended by a MS support article, ultimately removing both the entire add-ins folder in Program files and in the registry. Still an issue. I progressed through various other support articles, removing various further keys (settings, toolbars,
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was really hoping for sfc to find an error!
Just for further reference, I've tried all fixes in this article (before realizing it was only on network docs.) http://support.microsoft.com/kb/921541/en-us
As well as everything here: http://social.technet.microsoft.com/Forums/office/en-US/a31f0a8e-e371-420f-a3f3-f85713f7ac0f/word-crashes-when-trying-to-open-file-from-network?forum=word
I attempted the crash dumps in this thread but was ultimately unsuccessful http://social.technet.microsoft.com/Forums/office/en-US/95bc7898-e92d-4e47-8f73-390dba53e851/office-2010-applications-can-not-open-network-files-without-crashing?forum=officeitproprevious

Hi,
Have you found anything in event Viewer?
Press Win + R and type “eventvwr” in the blank box, then press Enter.
You may find some information to determine the issue and post the information here to let me know more about this issue.
You can learn how to user event viewer from this link:
http://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/
Regards,
Melon Chen
TechNet Community Support

Win 7/Office 2010 hangs periodically - Network Problem?

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