Windows 7 Crashes with BSOD - RDR_FILE_SYSTEM mrxsmb2.0

Question

OS is Win 7 Pro 64-bit in AD with SBS 2011 on back end
Users PC crashes every few days with stop error that includes RDR_FILE_SYSTEM mrxsmb2.0
Typically happens when user is using Adobe Acrobat Standard, often creating, moving, deleting and renaming PDFs on a network share, bit not always.
Using msconfig I have disabled everything from starting with Windows. Have not disabled any services yet.
I tried to apply the hot fix associated with KB2494418 but get the message that it does not apply to this PC.
Ran SFC /SCANNOW but it finished with message that no protected files were recovered.
Cleaned PC with cleanmgr.exe and ccleaner.
I appreciate any help to resolve this issue!
Charlie O'Hearn
http://www.plexus-it.com
Charlie O'Hearn http://www.plexus-it.com

Answer 1

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If
you dont know what it is you probably are not overclocking.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop.  (chances are if you dont know if you are, you are not)
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy (compress them)
*Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
Link for how to  upload below.
http://www.wikihow.com/Use-SkyDrive
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
System specs are extremely useful so please include whatever you know.
Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...
Basic troubleshooting Windows/hardware here
You can read more about BSODS here
You can learn how to test your memory here
Asking an effective question gets help faster read how here
Driver verifier-Tracking down a mis behaving driver  here
Co-Authored by  JMH3143
Team Zigzag3143.com
Wanikiya and Dyami--Team Zigzag