Windows 8 Installation Issue on HP Touchsmart 600

I have been having this issue all day long and cannot figure out a fix! I turned to this website because I didn't think that it would be feasable for somone on Microsoft's side to help me, but I have Windows 7 currently installed and am just trying to do an upgrade. It is my work computer, so there is no way that I can do a full restore , so that is out of the equation. When installing Windows 8, it completes the installation as normal, but when it goes to do what I assume is the first boot up, it takes me to this screen and it says, oops, something went wrong during the installation. Windows 7 is being restored on your computer... And it is back to boring ole' Windows 7 for me. Can anybody provide me with some sort of solution or easy fix. I'm sort of computer savvy, so I might understand some things, but if the solution is really difficult, you might have to get basic with me. LOL
Thanks in advance for the help guys, I would truly appreciate it.
Kane W.

Do you have an exact model number? HP TouchSmart 600-????? AIO PC

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Windows 2008 r2 windows installer issue error 1719 when install Backup exec 12.5

Hi all
After a epic weekend of rebuilding our exchange server I have tried to reinstall Backup exec 12.5 64bit, this was installed with no issues during the last build, however at the end of this build I went to reinstall Backup Exec 12.5 and it is failing with
error 1719 Windows installer issue.
I have looked on many sites and tried many things non of them have worked, has anyone managed to resolve this issue.
Dave
DJH

Hi Lenora
See below
Symantec Backup Exec (TM) 12.5 for Windows Servers Installation Log
03-19-2013,17:33:38 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\setup.exe
03-19-2013,17:33:38 : CSetupApp::GetInstalledGUID
03-19-2013,17:33:38 : CSetupApp::LoadSetupXML
03-19-2013,17:33:38 : CSetupApp::ScanXML
03-19-2013,17:33:38 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Bin\Setup.xml
03-19-2013,17:33:38 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
03-19-2013,17:33:38 : MSI Version = 3.1
03-19-2013,17:33:38 : MSI Package Name = Symantec Backup Exec for Windows Servers.msi
03-19-2013,17:33:38 : System Central Processor = 64
03-19-2013,17:33:38 : Product Type = SETUP_BEX64
03-19-2013,17:33:38 : Product Name = Symantec Backup Exec for Windows Servers
03-19-2013,17:33:38 : Current Installing GUID ={BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
03-19-2013,17:33:38 : Product Version = 12.5
03-19-2013,17:33:38 : CSetupSupport::IsValidMSIPackage
03-19-2013,17:33:38 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi
03-19-2013,17:33:38 : {BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
03-19-2013,17:33:38 : {BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
03-19-2013,17:33:38 : Equal PID
03-19-2013,17:33:38 : Product version: 12.5.2213
03-19-2013,17:33:38 : StartBESequence
03-19-2013,17:33:38 : Executing BE_PreCheckInstall
03-19-2013,17:33:38 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:33:38 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:33:38 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,17:33:38 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,17:33:38 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:33:38 : Executing StartBESequence
03-19-2013,17:33:38 : Pulling user data from the MSI
03-19-2013,17:33:38 : Upgrade state set to 0
03-19-2013,17:33:38 : Executing SSO::PullDataMSI()
03-19-2013,17:33:38 : Executing CDlgCAS::PullDataMSI()
03-19-2013,17:33:38 : MSI processing complete
03-19-2013,17:33:38 : Pulling user data from the command line
03-19-2013,17:33:38 : COMMAND LINE: Checking UIMODE value
03-19-2013,17:33:38 : COMMAND LINE: Checking for program group placement value
03-19-2013,17:33:38 : COMMAND LINE: Checking for main feature selection
03-19-2013,17:33:38 : COMMAND LINE: Checking for serialization values
03-19-2013,17:33:38 : CDlgChooseCustom::PullDataSilent
03-19-2013,17:33:38 : After check for parameter file exists.
03-19-2013,17:33:38 : CDlgLocalChooseCustom::Pass
03-19-2013,17:33:38 : After Check for INSTALL_CHOICE.
03-19-2013,17:33:38 : After Check for INSTALL_TYPE.
03-19-2013,17:33:38 : After Check for INSTALL_MODE.
03-19-2013,17:33:38 : CDlgLocalChooseCustom Pass Function end.
03-19-2013,17:33:38 : Agent for Microsoft Exchange Server was added for evaluation
03-19-2013,17:33:38 : Agent for Microsoft SQL Server was added for evaluation
03-19-2013,17:33:38 : Ignoring the TSM switch.
03-19-2013,17:33:38 : COMMAND LINE: Checking for service account values
03-19-2013,17:33:38 : Not in Maintenance mode
03-19-2013,17:33:38 : Getting the Silent Params.
03-19-2013,17:33:38 : COMMAND LINE: checking for SSO values
03-19-2013,17:33:38 : COMMAND LINE: checking for DlgChooseDBServer values
03-19-2013,17:33:38 : COMMAND LINE: Checking for tape drivers values
03-19-2013,17:33:38 : COMMAND LINE: Checking for TSM values
03-19-2013,17:33:38 : COMMAND LINE: checking for CASO values
03-19-2013,17:33:38 : COMMAND LINE: Checking for clone values
03-19-2013,17:33:38 : COMMAND LINE: Checking progress settings
03-19-2013,17:33:38 : COMMAND LINE: Checking for NOINSTALL value
03-19-2013,17:33:38 : Setup Command Line = "D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\setup.exe"
03-19-2013,17:33:38 : List of switches set follows:
03-19-2013,17:33:38 : /DEST: = C:\Program Files\Symantec1\Backup Exec\
03-19-2013,17:33:38 : /SNO: = 0930292112010690
03-19-2013,17:33:38 : /USER: = backup
03-19-2013,17:33:38 : /DOM: = ACCENTPRESS
03-19-2013,17:33:38 : /PASS: = ********
03-19-2013,17:33:38 : /TS:
03-19-2013,17:33:38 : /TD: = ALL
03-19-2013,17:33:38 : /DOCS:
03-19-2013,17:33:38 : /LOADER:
03-19-2013,17:33:38 : /AOFO:
03-19-2013,17:33:38 : /EXCH:
03-19-2013,17:33:38 : /SQL:
03-19-2013,17:33:38 : /NTA:
03-19-2013,17:33:38 : /RAULUS:
03-19-2013,17:33:38 : /DBSERVER:
03-19-2013,17:33:38 : /DBINSTPATH: = C:\Program Files\Microsoft SQL Server\BE\
03-19-2013,17:33:38 : /BACKUPDATA: = 0
03-19-2013,17:33:38 : /MAC:
03-19-2013,17:33:38 : Command line processing complete
03-19-2013,17:33:38 : Install set to run in UI mode
03-19-2013,17:33:38 : CDlgPushWelcome::Pass
03-19-2013,17:33:40 : CinstOpenDlg::ValidateData
03-19-2013,17:33:43 : Validating license data
03-19-2013,17:33:44 : CDlgChooseInstall::ValidateData
03-19-2013,17:33:44 : CDlgValidationSummary::LaunchValidationTest
03-19-2013,17:33:44 : m_bUseNativeClient = 1
03-19-2013,17:33:44 : Executing SQL_GetSQLServerEdition.
03-19-2013,17:33:44 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:33:44 : Connected to SQL Server.
03-19-2013,17:33:44 : m_bUseNativeClient = 1
03-19-2013,17:34:05 : CDlgValidationSummary::ValidateData
03-19-2013,17:34:05 : BEOperations::BE_GetInstalledProdCodeVersion
03-19-2013,17:34:05 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:34:05 : CDlgSerialNumber Pass Function.
03-19-2013,17:34:05 : After Check for Remote_Install.
03-19-2013,17:34:05 : After Check for RA_INSTALL.
03-19-2013,17:34:07 : Validating serialization data
03-19-2013,17:34:07 : CDlgLocalChooseCustom::Pass
03-19-2013,17:34:07 : After Check for INSTALL_CHOICE.
03-19-2013,17:34:07 : After Check for INSTALL_TYPE.
03-19-2013,17:34:07 : After Check for INSTALL_MODE.
03-19-2013,17:34:07 : CDlgLocalChooseCustom Pass Function end.
03-19-2013,17:34:07 : On Init of CDlgChooseCustom
03-19-2013,17:34:07 : Leaving Init of CDlgChooseCustom
03-19-2013,17:34:07 : CDlgLocalChooseCustom::OnInitDialog
03-19-2013,17:34:07 : On Init of CDlgLocalChooseCustom
03-19-2013,17:34:07 : Leaving Init of CDlgLocalChooseCustom
03-19-2013,17:34:12 : Validating Local Options Data
03-19-2013,17:34:13 : Validating service account data
03-19-2013,17:34:13 : CDlgSSO Pass Function.
03-19-2013,17:34:13 : After Check for INSTALL_MODE.
03-19-2013,17:34:13 : DlgChooseDBServer Pass Function.
03-19-2013,17:34:20 : m_bUseNativeClient = 1
03-19-2013,17:34:20 : Validating DlgChooseDBServer data
03-19-2013,17:34:20 : Drive C: Required: 1102 MB Available: 37138 MB
03-19-2013,17:34:20 : CDlgChooseTapeDrivers Pass Function.
03-19-2013,17:34:20 : After Check for INSTALL_MODE.
03-19-2013,17:34:20 : After Check for INSTALL_CHOICE.
03-19-2013,17:34:20 : After Check for INSTALL_TYPE.
03-19-2013,17:34:20 : CDlgSerialNumber Pass Function.
03-19-2013,17:34:20 : CDlgCAS Pass Function.
03-19-2013,17:34:20 : After Check for INSTALL_MODE.
03-19-2013,17:34:20 : CDlgClone Pass Function.
03-19-2013,17:34:20 : CDlgClone not passed.
03-19-2013,17:34:20 : CDlgRemoteChooseCustom Pass Function.
03-19-2013,17:34:20 : After Check for INSTALL_CHOICE.
03-19-2013,17:34:20 : Install Summary XML File:
03-19-2013,17:34:20 : C:\Users\ADMINI~1\AppData\Local\Temp\1\BE61998B-E5BD-4E41-B2D7-96551E6FECE0\InstallReview.xml
03-19-2013,17:34:20 : Install Summary XSL File:
03-19-2013,17:34:20 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Bin\InstallSummary.xsl
03-19-2013,17:34:20 : Install Summary HTML File:
03-19-2013,17:34:20 : C:\Users\ADMINI~1\AppData\Local\Temp\1\BE61998B-E5BD-4E41-B2D7-96551E6FECE0\InstallReview.htm
03-19-2013,17:34:20 : Not Quickstart Edition
03-19-2013,17:34:20 : Entering GetSQLAndCASOInformation
03-19-2013,17:34:20 : Leaving GetSQLAndCASOInformation
03-19-2013,17:34:20 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:34:20 : m_bUseNativeClient = 1
03-19-2013,17:34:20 : *************** About Backing Up Exchange 2007 Servers *************** To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this
computer. The Management Tools can be installed during a custom install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft
Exchange Server MAPI Client and Collaboration Data Objects package version 06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,17:34:21 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:34:27 : Executing InstallLiveUpdate.
03-19-2013,17:34:40 : Installing .Net Framework 2.0 SP1.
03-19-2013,17:34:40 : Checking for .Net Framework 2.0 SP1.
03-19-2013,17:34:40 : Vista or Longhorn server. Not installing .NET Frameworks.
03-19-2013,17:34:40 : .NET Framework was detected. Skipping install.
03-19-2013,17:34:41 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,17:34:41 : m_bUseNativeClient = 1
03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes;DATABASE=master
03-19-2013,17:34:41 : SQL Server version 9
03-19-2013,17:34:41 : SQL version returned: 9
03-19-2013,17:34:41 : Executing SQL_GetServicePack.
03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:34:41 : Connected to SQL Server.
03-19-2013,17:34:41 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:34:41 : Executing SQL_GetSQLServerEdition.
03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:34:41 : Connected to SQL Server.
03-19-2013,17:34:41 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Express Edition
03-19-2013,17:34:41 : "D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\SQLExpress\SQLEXPR.exe" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC SQLACCOUNT="NT AUTHORITY\SYSTEM" SQLPASSWORD=""
UPGRADE=SQL_Engine,SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0
03-19-2013,17:34:45 : V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error 1601. ***To search for information about this error, click
here
03-19-2013,17:34:45 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details.
03-19-2013,17:34:45 : Failed to install third party products.
03-19-2013,17:37:25 : Validating install complete
03-19-2013,17:37:25 : Success unloading BEINSTDLGS.DLL.
03-19-2013,17:37:25 : CLEANUP: Install has removed the following files from: C:\Users\ADMINI~1\AppData\Local\Temp\1\{BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
03-19-2013,17:37:25 : Removed files:
03-19-2013,17:37:25 : ERROR: Installation failed with error 1603.
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,17:41:16 : Windows Operating System Version: 6.1
03-19-2013,17:41:16 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,17:41:18 : Executing managed _Setup:
03-19-2013,17:41:18 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,17:41:18 : Loading XML from:
03-19-2013,17:41:18 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,17:41:18 : RawsDlgSequence::CheckInstMode
03-19-2013,17:41:18 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,17:41:19 : Launching UI Install
03-19-2013,17:41:19 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:41:19 : m_bUseNativeClient = 1
03-19-2013,17:41:19 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:41:20 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,17:41:20 : CopySupportFiles
03-19-2013,17:41:20 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,17:41:20 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:41:20 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,17:41:20 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,17:41:28 : Typical install value is set to : True
03-19-2013,17:41:29 : m_bUseNativeClient = 1
03-19-2013,17:41:29 : Executing SQL_GetServicePack.
03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:41:29 : Connected to SQL Server.
03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:41:29 : Executing SQL_GetSQLServerEdition.
03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:41:29 : Connected to SQL Server.
03-19-2013,17:41:29 : Executing SQL_GetServicePack.
03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:41:29 : Connected to SQL Server.
03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:41:29 : m_bUseNativeClient = 1
03-19-2013,17:41:51 : m_bUseNativeClient = 1
03-19-2013,17:41:51 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:43:04 : Currently executing as ACCENTPRESS\administrator
03-19-2013,17:43:04 : Install is not executing as the service account.
03-19-2013,17:43:04 : Successfully Logged on as service account.
03-19-2013,17:43:04 : Successfully impersonated service account.
03-19-2013,17:43:04 : EUserName value successfully written to the registry.
03-19-2013,17:43:04 : EPassword value successfully written to the registry.
03-19-2013,17:43:04 : EDomain value successfully written to the registry.
03-19-2013,17:43:09 : There were no remote computers selected for install
03-19-2013,17:43:09 : m_bUseNativeClient = 1
03-19-2013,17:43:09 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,17:43:10 : Terminal Services enabled.
03-19-2013,17:43:10 : Terminal Services server has been set to Install mode.
03-19-2013,17:43:11 : Checking for .Net Framework 3.5 SP1.
03-19-2013,17:43:11 : Executing InstallLiveUpdate.
03-19-2013,17:44:35 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,17:44:35 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,17:44:35 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,17:44:35 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,17:44:35 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,17:44:35 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,17:44:35 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,17:44:35 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,17:44:35 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,17:44:36 : Starting Install
03-19-2013,17:44:36 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,17:44:36 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,17:44:36 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,17:44:36 : Discovered Total Actions: 115
03-19-2013,17:44:36 : The return code from the MSI is: 1601
03-19-2013,17:44:36 : Cleaning up the symc status key
03-19-2013,17:44:36 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,17:44:36 : Clean up Symantec installer keys.
03-19-2013,17:44:37 : Terminal Services enabled.
03-19-2013,17:44:37 : Terminal Services server has been set to Execute mode.
03-19-2013,17:44:57 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,17:44:57 : BeSeqDlgs::DlgInstallComplete
03-19-2013,17:44:57 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:44:57 : Skipping push of remote servers and agents due to failed local install.
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,17:45:25 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:45:28 : Gathering Telemetry items
03-19-2013,17:45:28 : Failed to start the management service
03-19-2013,17:45:28 : Service BackupExecManagementService was not found on computer '.'.
03-19-2013,17:45:28 : Sending Telemetry to Symantec
03-19-2013,17:45:28 : Transmit Telemetry initialized.
03-19-2013,17:45:28 : TelemetryRegistryHelpers initialized.
03-19-2013,17:45:29 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
03-19-2013,17:56:31 : Windows Operating System Version: 6.1
03-19-2013,17:56:31 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,17:56:33 : Executing managed _Setup:
03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,17:56:33 : Loading XML from:
03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,17:56:33 : RawsDlgSequence::CheckInstMode
03-19-2013,17:56:33 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,17:56:34 : Launching UI Install
03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:56:35 : m_bUseNativeClient = 1
03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:56:35 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,17:56:35 : CopySupportFiles
03-19-2013,17:56:35 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,17:56:35 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:56:35 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,17:56:35 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,17:56:49 : Typical install value is set to : True
03-19-2013,17:56:50 : Executing SQL_GetServicePack.
03-19-2013,17:56:50 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:56:51 : Connected to SQL Server.
03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:56:51 : Executing SQL_GetSQLServerEdition.
03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:56:51 : Connected to SQL Server.
03-19-2013,17:56:51 : Executing SQL_GetServicePack.
03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:56:51 : Connected to SQL Server.
03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:57:37 : m_bUseNativeClient = 1
03-19-2013,17:57:37 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:58:41 : Currently executing as ACCENTPRESS\administrator
03-19-2013,17:58:41 : Install is not executing as the service account.
03-19-2013,17:58:41 : Successfully Logged on as service account.
03-19-2013,17:58:41 : Successfully impersonated service account.
03-19-2013,17:58:41 : EUserName value successfully written to the registry.
03-19-2013,17:58:41 : EPassword value successfully written to the registry.
03-19-2013,17:58:41 : EDomain value successfully written to the registry.
03-19-2013,17:58:51 : There were no remote computers selected for install
03-19-2013,17:58:51 : m_bUseNativeClient = 1
03-19-2013,17:58:51 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,17:58:52 : Terminal Services enabled.
03-19-2013,17:58:52 : Terminal Services server has been set to Install mode.
03-19-2013,17:58:52 : Checking for .Net Framework 3.5 SP1.
03-19-2013,17:58:54 : Executing InstallLiveUpdate.
03-19-2013,17:59:06 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,17:59:06 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,17:59:07 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,17:59:07 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,17:59:07 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,17:59:07 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,17:59:07 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,17:59:07 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,17:59:07 : Starting Install
03-19-2013,17:59:07 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,17:59:07 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,17:59:08 : Discovered Total Actions: 115
03-19-2013,17:59:08 : The return code from the MSI is: 1601
03-19-2013,17:59:08 : Cleaning up the symc status key
03-19-2013,17:59:08 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,17:59:08 : Clean up Symantec installer keys.
03-19-2013,17:59:10 : Terminal Services enabled.
03-19-2013,17:59:10 : Terminal Services server has been set to Execute mode.
03-19-2013,18:00:01 : The return code is: 0
03-19-2013,18:00:01 : SUCCESS: Installation has completed successfully.
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,18:02:24 : Windows Operating System Version: 6.1
03-19-2013,18:02:24 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:02:26 : Executing managed _Setup:
03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:02:26 : Loading XML from:
03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:02:26 : RawsDlgSequence::CheckInstMode
03-19-2013,18:02:26 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:02:26 : Launching UI Install
03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:02:26 : m_bUseNativeClient = 1
03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:02:26 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,18:02:26 : CopySupportFiles
03-19-2013,18:02:26 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,18:02:27 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:02:27 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,18:02:27 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,18:03:11 : The return code is: 0
03-19-2013,18:03:11 : SUCCESS: Installation has completed successfully.
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,18:03:21 : Windows Operating System Version: 6.1
03-19-2013,18:03:21 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:03:22 : Windows Operating System Version: 6.1
03-19-2013,18:03:22 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:03:23 : Executing managed _Setup:
03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:03:23 : Loading XML from:
03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:03:23 : RawsDlgSequence::CheckInstMode
03-19-2013,18:03:23 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:03:24 : Launching UI Install
03-19-2013,18:03:24 : Executing managed _Setup:
03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:03:24 : m_bUseNativeClient = 1
03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:03:24 : Loading XML from:
03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:03:24 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,18:03:24 : RawsDlgSequence::CheckInstMode
03-19-2013,18:03:24 : CopySupportFiles
03-19-2013,18:03:24 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:03:24 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,18:03:24 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:03:24 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,18:03:24 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,18:03:58 : Typical install value is set to : True
03-19-2013,18:03:58 : m_bUseNativeClient = 1
03-19-2013,18:03:58 : Executing SQL_GetServicePack.
03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:03:58 : Connected to SQL Server.
03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:03:58 : Executing SQL_GetSQLServerEdition.
03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:03:58 : Connected to SQL Server.
03-19-2013,18:03:58 : Executing SQL_GetServicePack.
03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:03:58 : Connected to SQL Server.
03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:03:58 : m_bUseNativeClient = 1
03-19-2013,18:04:20 : m_bUseNativeClient = 1
03-19-2013,18:04:20 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:05:35 : Currently executing as ACCENTPRESS\administrator
03-19-2013,18:05:35 : Install is not executing as the service account.
03-19-2013,18:05:35 : Successfully Logged on as service account.
03-19-2013,18:05:35 : Successfully impersonated service account.
03-19-2013,18:05:35 : EUserName value successfully written to the registry.
03-19-2013,18:05:35 : EPassword value successfully written to the registry.
03-19-2013,18:05:35 : EDomain value successfully written to the registry.
03-19-2013,18:05:36 : There were no remote computers selected for install
03-19-2013,18:05:36 : m_bUseNativeClient = 1
03-19-2013,18:05:36 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,18:05:37 : Terminal Services enabled.
03-19-2013,18:05:37 : Terminal Services server has been set to Install mode.
03-19-2013,18:05:37 : Checking for .Net Framework 3.5 SP1.
03-19-2013,18:05:38 : Executing InstallLiveUpdate.
03-19-2013,18:05:50 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,18:05:50 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,18:05:50 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,18:05:50 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,18:05:50 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,18:05:50 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,18:05:50 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,18:05:50 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,18:05:50 : Starting Install
03-19-2013,18:05:50 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,18:05:50 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,18:05:50 : Discovered Total Actions: 115
03-19-2013,18:05:50 : The return code from the MSI is: 1601
03-19-2013,18:05:51 : Cleaning up the symc status key
03-19-2013,18:05:51 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,18:05:51 : Clean up Symantec installer keys.
03-19-2013,18:05:51 : Terminal Services enabled.
03-19-2013,18:05:51 : Terminal Services server has been set to Execute mode.
03-19-2013,18:06:32 : The return code is: 0
03-19-2013,18:06:32 : SUCCESS: Installation has completed successfully.
03-19-2013,18:07:36 : Setup is already running. Unable to initialize another instance of setup.
03-19-2013,18:07:39 : Error initializing shared data
03-19-2013,18:07:39 : ERROR: Installation failed with error 1603. GetLastError = :0
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,18:13:44 : Windows Operating System Version: 6.1
03-19-2013,18:13:44 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:13:44 : Windows Operating System Version: 6.1
03-19-2013,18:13:44 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:13:46 : Executing managed _Setup:
03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:13:46 : Executing managed _Setup:
03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:13:46 : Loading XML from:
03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:13:46 : Loading XML from:
03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:13:47 : Launching UI Install
03-19-2013,18:13:47 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:13:48 : m_bUseNativeClient = 1
03-19-2013,18:13:48 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:13:48 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,18:13:48 : CopySupportFiles
03-19-2013,18:13:48 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,18:13:48 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:13:48 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,18:13:48 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,18:13:54 : Typical install value is set to : True
03-19-2013,18:13:55 : m_bUseNativeClient = 1
03-19-2013,18:13:55 : Executing SQL_GetServicePack.
03-19-2013,18:13:55 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:13:56 : Connected to SQL Server.
03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:13:56 : Executing SQL_GetSQLServerEdition.
03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:13:56 : Connected to SQL Server.
03-19-2013,18:13:56 : Executing SQL_GetServicePack.
03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:13:56 : Connected to SQL Server.
03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:13:56 : m_bUseNativeClient = 1
03-19-2013,18:14:41 : m_bUseNativeClient = 1
03-19-2013,18:14:41 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:16:09 : Service account specified is not valid
03-19-2013,18:16:09 : Unable to authenticate with the user and password information given for ACCENTPRESS\backup.
03-19-2013,18:16:10 : Error validating service account credentials.
03-19-2013,18:16:20 : Currently executing as ACCENTPRESS\administrator
03-19-2013,18:16:20 : Install is not executing as the service account.
03-19-2013,18:16:20 : Successfully Logged on as service account.
03-19-2013,18:16:20 : Successfully impersonated service account.
03-19-2013,18:16:20 : EUserName value successfully written to the registry.
03-19-2013,18:16:20 : EPassword value successfully written to the registry.
03-19-2013,18:16:20 : EDomain value successfully written to the registry.
03-19-2013,18:16:22 : There were no remote computers selected for install
03-19-2013,18:16:22 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,18:16:23 : Terminal Services enabled.
03-19-2013,18:16:23 : Terminal Services server has been set to Install mode.
03-19-2013,18:16:23 : Checking for .Net Framework 3.5 SP1.
03-19-2013,18:16:25 : Executing InstallLiveUpdate.
03-19-2013,18:16:37 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,18:16:37 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,18:16:38 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,18:16:38 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,18:16:38 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,18:16:38 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,18:16:38 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,18:16:38 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,18:16:38 : Starting Install
03-19-2013,18:16:38 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,18:16:38 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,18:16:39 : Discovered Total Actions: 115
03-19-2013,18:16:39 : The return code from the MSI is: 1601
03-19-2013,18:16:39 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,18:16:39 : Clean up Symantec installer keys.
03-19-2013,18:16:39 : Cleaning up the symc status key
03-19-2013,18:16:41 : Terminal Services enabled.
03-19-2013,18:16:41 : Terminal Services server has been set to Execute mode.
03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,18:17:08 : BeSeqDlgs::DlgInstallComplete
03-19-2013,18:17:08 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,18:17:09 : Gathering Telemetry items
03-19-2013,18:17:09 : Failed to start the management service
03-19-2013,18:17:09 : Service BackupExecManagementService was not found on computer '.'.
03-19-2013,18:17:09 : Sending Telemetry to Symantec
03-19-2013,18:17:09 : Transmit Telemetry initialized.
03-19-2013,18:17:09 : TelemetryRegistryHelpers initialized.
03-19-2013,18:17:21 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
03-19-2013,18:17:33 : TransmitTelemetry.TransmitMessage URL=http://statsbe.norton.com/n/p, Caught WebException The remote name could not be resolved: 'statsbe.norton.com'
03-19-2013,18:17:33 : Telemetry transmission failed. Data was not sent.
03-19-2013,18:17:33 : The return code is: 1601
03-19-2013,18:17:33 : ERROR: Installation failed with error 1601. GetLastError = :0
03-19-2013,18:17:48 : Setup is already running. Unable to initialize another instance of setup.
03-19-2013,18:17:51 : Error initializing shared data
03-19-2013,18:53:53 : m_bUseNativeClient = 1
03-19-2013,18:53:53 : Executing SQL_GetServicePack.
03-19-2013,18:53:53 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:53:54 : Connected to SQL Server.
03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:53:54 : Executing SQL_GetSQLServerEdition.
03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:53:54 : Connected to SQL Server.
03-19-2013,18:53:54 : Executing SQL_GetServicePack.
03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:53:54 : Connected to SQL Server.
03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:53:54 : m_bUseNativeClient = 1
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,18:58:06 : Windows Operating System Version: 6.1
03-19-2013,18:58:06 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:58:08 : Executing managed _Setup:
03-19-2013,18:58:08 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:58:09 : Loading XML from:
03-19-2013,18:58:09 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:58:09 : RawsDlgSequence::CheckInstMode
03-19-2013,18:58:09 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:58:09 : Launching UI Install
03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:58:10 : m_bUseNativeClient = 1
03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:58:10 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,18:58:10 : CopySupportFiles
03-19-2013,18:58:10 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,18:58:11 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:58:11 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,18:58:11 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,18:58:15 : Typical install value is set to : True
03-19-2013,18:58:16 : m_bUseNativeClient = 1
03-19-2013,18:58:16 : Executing SQL_GetServicePack.
03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:58:16 : Connected to SQL Server.
03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:58:16 : Executing SQL_GetSQLServerEdition.
03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:58:16 : Connected to SQL Server.
03-19-2013,18:58:16 : Executing SQL_GetServicePack.
03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:58:16 : Connected to SQL Server.
03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:58:16 : m_bUseNativeClient = 1
03-19-2013,18:58:49 : m_bUseNativeClient = 1
03-19-2013,18:58:49 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:59:43 : Currently executing as ACCENTPRESS\administrator
03-19-2013,18:59:43 : Install is not executing as the service account.
03-19-2013,18:59:43 : Successfully Logged on as service account.
03-19-2013,18:59:44 : Successfully impersonated service account.
03-19-2013,18:59:44 : EUserName value successfully written to the registry.
03-19-2013,18:59:44 : EPassword value successfully written to the registry.
03-19-2013,18:59:44 : EDomain value successfully written to the registry.
03-19-2013,18:59:46 : There were no remote computers selected for install
03-19-2013,18:59:46 : m_bUseNativeClient = 1
03-19-2013,18:59:46 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,18:59:47 : Terminal Services enabled.
03-19-2013,18:59:47 : Terminal Services server has been set to Install mode.
03-19-2013,18:59:47 : Checking for .Net Framework 3.5 SP1.
03-19-2013,18:59:49 : Executing InstallLiveUpdate.
03-19-2013,19:00:01 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,19:00:01 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,19:00:01 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,19:00:01 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,19:00:01 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,19:00:01 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,19:00:01 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,19:00:02 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,19:00:02 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,19:00:02 : Starting Install
03-19-2013,19:00:02 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,19:00:02 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,19:00:02 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,19:00:03 : Discovered Total Actions: 115
03-19-2013,19:00:03 : The return code from the MSI is: 1601
03-19-2013,19:00:03 : Cleaning up the symc status key
03-19-2013,19:00:03 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,19:00:03 : Clean up Symantec installer keys.
03-19-2013,19:00:05 : Terminal Services enabled.
03-19-2013,19:00:05 : Terminal Services server has been set to Execute mode.
03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,19:00:07 : BeSeqDlgs::DlgInstallComplete
03-19-2013,19:00:07 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,19:00:10 : Gathering Telemetry items
03-19-2013,19:00:10 : Failed to start the management service
03-19-2013,19:00:10 : Service BackupExecManagementService was not found on computer '.'.
03-19-2013,19:00:10 : Sending Telemetry to Symantec
03-19-2013,19:00:10 : Transmit Telemetry initialized.
03-19-2013,19:00:10 : TelemetryRegistryHelpers initialized.
03-19-2013,19:00:10 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
03-19-2013,19:00:10 : Telemetry data was successfully sent to Symantec
03-19-2013,19:00:10 : The return code is: 1601
03-19-2013,19:00:11 : ERROR: Installation failed with error 1601. GetLastError = :0
DJH

MSI 880 GMA-45 Windows installation issues

Just built a system around the aforementioned motherboard.Other components include :
CPU : Phenom II X4 955
RAM : Corsair XMS3 , 2X2GB , 1333 ( Corsair's site states they're compatible with all Amd and Intel platforms)
VGA : Twintech GTX 550 Ti
PSU : Corsair Gaming GS 600
The issue : While the system seems to boot up fine, i couldn't install any operating system , from XP up to 7 .As soon as it would boot up from the installation cd, it'd either throw a blue screen with the irq less or equal error message, or a black screen with the letter "H" in a straight column (weird as it may sound, that's what i got).Moreover , it wouldn't boot up to the previous window installation.
After trying this and that, i swapped out the 550Ti with my older 8400 GS ; same issues.Tried the same without any gfx card on, it would boot from the previous installation, and proceed to windows install .
Is there a setting in my BIOS i am unaware of, or do i have to RMA the board ?
Thanks in advance

Indeed it was a faulty memory stick, ran memtest which came up with errors, swapped one stick out and everything went back to normal.Thanks for your aid

Can\'t install windows 8 on my hp touchsmart 600 pc

I have an HP touchsmart 600-1050 ru PC , serial number [Personal Information Removed], Product number : VS258AA-ACB running windows 7. I bought an upgrade for windows 8 on 27th October 2012 and up until now i can't have it run on my PC. Please tell me what to do to have my windows 8 install
This question was solved.
View Solution.

Hello bromeo:
Sorry champ our computers were made before windows 8 was even thought of. HP did not go back that far to develop drivers for Windows 8 for our computers HP Touchsmart 600-1050 series or 300 series. Our computers only have eight point touch. Windows 8 requires 10 point. Yes you can install windows 8 but you will loose touch features as well as many other features as well. Please look up Windows 8 on touchsmart here in this forum. You will see how others have installed it. What software they were no longer able to use and the features that they learned to live with out. After you have read it then you can decide if you want to take a chance and do the up grade or not. If you do the up grade remeber that your computer will not function correctly afterwards. Why is that? Because HP has nor will they ever develop the drivers for our computers and third party has not develop them as well. You will see what others had troubles finding. frrw.

"windows installer" issue while running Cap 2

Hi folks,
just re-installed Captivate 2 on a fresh Win XP (SP2) system.
Now everytime I start Captivate and even load a project, first
comes the windows installer telling me "please wait while Windows
configures Captivate 2" -- it does do "domething" and later opens
Cap 2 respectively a loaded project, but why ? I didn´t have
these issues before, does anyone know what´s up ?

Hi Gunter. I've seen this happen with other applications but
not with Captivate. The problem was that Windows had "confused" the
path to the executable file from a desktop shortcut. Try using
Windows navigator to go directly to the main folder ...
C:\Program Files\Adobe\Adobe Captivate 2\
... and double-click directly on "AdobeCaptivate.EXE" to see
if that opens Captivate without the installer being kicked in.
If it works correctly that way, just right-click the EXE and
create a new shortcut to replace the bad one(s).
Let us know if this helps, and have a great day!!
.

Windows installer issues

Good day, I'm having issues with windows installer on a xp sp3 pc. I downloaded the newest version of windows installer and ran it a couple of times. Every time it installs without problems and then I restart the pc but when I try and install the program
I need the same error comes up to say that windows installer crashed or is not working.
How can I resolve this issue?

What do you see in event logs?
Can you post the exact error?
Arnav Sharma | Facebook |
Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members
reading the thread.

Having problems downloading itunes 10.5.2; box states windows installer issue. I have a 2005 with windows XP and service pack 2. Any ideas?

Just bought a new ipod touch for my daughter. It won't sync without itunes 10.5.2 loaded on our computer (a 2005 HP with Windows XP and service pack 2.) When I've tried to load 10.5.2, I get an error message box stating there is a problem with my Windows installer. I've tried loading the windows installer hot fix KB942288-v3-x86, but it didn't help. Any suggestion?

Hi Lorheak,
thanks for the quick reply. I had the same idea already yesterday. I use Norton Internet Security for a long time now without any problems. I think this a Apple or Microsoft problem, because the popup window which appear come from Windows DEP. I got no message from the firewall with any problem. I check the log files from Norton and Windows already but find nothing. This is a very strange problem. In the past I have had a lot of other problems with iTunes upgrades. Everytime I accept the installation of the newest version I got errors regarding missing "msi" files.
Greetings Gert

Windows Installer Issue

Windows installer could not finish due to blue screen error

And you must specify exactly what that blue screen error is to enable anyone to have a clue as to what might be causing the error. There are hundreds of error codes and messages designed to assist in identifying the problem. Without that specific error
code number and/or message it is virtually impossible to even begin trying to identify the possible source of the problem!
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

Start up issues on HP Touchsmart 600-1390

I recently noticed that my HP Touchsmart 600-1390 would shut down and then restart while working, viewing e-mails, etc.. I thought this was something out of the blue until it started happening more frequently. Now it will not even start up. There is power to the system ( I believe) because the power button "flickers" orange. The "worklight" underneath the speakers flickers every now and then. I cannot shut down with the power button as it will not respond. I can unhook the power cord and it will then shut down. When I plug the cord back in, the power button will turn orange and flickers again. Need some troubleshooting techniques before I take in for repair. I am not as familiar with touch screen technology for repair/troubleshooting so any help would be appreciated.
Thanks
Derrick

Hello Derrick,
First thing I would do in your case, would to make a power reset.
Remove the power cord and keep the power button pressed for 30 seconds.
Then connect the power cord and see the behaviour. If it persists, try to reset the memories in their slots.
If this fails, try to run the HP System Recovery using F11.
Let me know what was the outcome.
Thanks,
I work for HP! Please remember to provide and if this helped click ON

Vista Windows Installer Issue

Every time I open Microsoft Office for the first time, I get a Windows Installer window that pops up saying it is "Installing Adobe Acrobat Professional."
I have Adobe Web Premium CS3.
Does anyone have any ideas?

And you must specify exactly what that blue screen error is to enable anyone to have a clue as to what might be causing the error. There are hundreds of error codes and messages designed to assist in identifying the problem. Without that specific error
code number and/or message it is virtually impossible to even begin trying to identify the possible source of the problem!
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

Bonjour for Windows installation issue

When running the installer/setup application for Bonjour for Windows on my PC laptop, the installer quits and gives me the error message: "Explorerplugin.dll failed to register."
How do I resolve this problem?

I'm having a very frustrating experience installing Bonjour. It seems to start the installation fine and then it stops and say it was interrupted. It gets to the point where it is Publishing Product Information and quits.
good gracious. i'm most familiar with that one from older versions of iTunes and QuickTime installers that were based on InstallShield technology ...
is the Bonjour Installer InstallShield-based? if so, perhaps try checking through the following document:
iTunes for Windows installation quits with 1607 error, while publishing product information, or is interrupted
(on the whole, this is much easier to deal with on XP Pro, rather than Home, if it is what is afoot.)

Itunes 10.7 windows installation issue

I am having trouble updating my itunes to 10.7. I have windows 7 and have all thesystem requirements to install/use 10.7 but I keep having an error message appearing meaning I cannot install it. Anyone else having similar issues/help me resolve this?
Thanks!

Are you running Kaspersky security software on that PC? (There's been a few reports in recent times of Kaspersky interfering with iTunes installs, with that message being produced.)
If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.
Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)
http://www.apple.com/itunes/download/
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Any better luck with the security software shut down?

Oracle 11g R2 Windows Installation issue

Hey everybody,
i was trying to install Oracle 11g R2 on a Windows Server 2008 64-bit machine. During the installation i am getting an error message multiple times (about 20 times) where it says it cannot find certain files like C:\app\ora11g\product\11.2.0\dbhome_1\oc4j\j2ee\oc4j_applications\WFMLRSVCApp.ear and some other files too. If i click move on in the dialog box each time an error occurs the installation will succeed and finish successfully.
What am I doing wrong, do I have to change anything before installation starts?
I am using the correct 64-bit installation files i downloaded from the Oracle homepage...
Edited by: user12266335 on 07.04.2010 05:32

SKramer_MuM wrote:
Hi Hans,
know I found where it contains the information about the downloads. It only shows up when you click on the "See All", but it won´t show up if you directly download via the Disk 1 or Disk 2 link on the download page. Good point. I never would have believed noobs would stop at that page and not be curious about what other stuff might be available under 'See All'. Stuff like the 'De-install' package.
Since you didn't do it, I posted a comment/suggestion in the Download forum to put an additional note on the top 11gR2 download page.
What brings up more confusion is when you click on the "See All" button next to the download for the 32-bit Version of 11g R2 for Windows an error comes up. Worked for me.
You reported your error ... where?
So I think Oracle needs to improve its homepage a lot...If you have ideas there is a forum "Forum Home » Technology Network Community » Community Feedback and Suggestions" in which you you are welcome to submit comments.

CS Premium for Windows installation issue [Education version]

Greetings! I just ran the Installer 1 CD, and discovered the Installer 2 CD is cracked. The remaining three CDs look fine. What are my options for continuing the installation process?
Thanks in advance!

Thanks for the quick response. It really is CS (from Sep 2003). I bought it when I was a full time graphic designer, but I've spent the last 6+ years in Banking/Finance. I want to get back into creative (oh how I've missed it!), but need to refresh my skills and update my portfolio.
Can/should I install the Resources and Extras (Disks 1 & 2) and/or Video Workshop Training and Resources CD without the Installer 2 CD content (Acrobat, GoLive, and InDesign)?

VIDEO/LIVE TV Playback stuttery/jumpy after 20min on WMC, Win 7, Touchsmart 600-1070a

A few weeks ago the playback of either recorded or live TV on my Windows Media Centre in Windows 7 on my HP Touchsmart 600-1070a PC started becoming jumpy after about 20 or so minutes of viewing. I turn WMC off and back on, but it still lags about 20 frames behind the audio playback, which interestingly is still smooth and even. I initiated a complete system restore back to factory settings which I thought might fix the problem. Unfortunately the problem is still occuring. Just this morning though, I received a message on my desktop saying: "Display Driver Stopped Responding and Has Recovered. NVIDIA Windows Kernal Mode Driver Ver 186-60 stopped responding and has successfully recovered." Could this be the problem? I have run HP diagnostics, and there are no errors appearing, although there really should be at least some indication as to why the image begins to lag behind the audio. Also, my digital TV signal could not finish as it could not receive a channel. My digital antenna was working fine until a few weeks ago when this stuttering appeared. Interestingly, watching a movie online also gives me a jumpy, stuttery playback after about 20 minutes. Can anyone help? Many thanks, Olga

Hello Varonte
Are you running Windows 7 32bit or 64bit? Have you tried updating or downgrading your video card drivers? Based on your first post it sounds like a driver issue. Since your video card driver is reporting that it is crashing is one symptom and the delay in video and not audio also indicates it may be video driver related.
NVIDIA Unified Graphics (Windows 7 32bit)
http://goo.gl/jza34
NVIDIA Unified Graphics (Windows 7 64bit)
http://goo.gl/8FnE2
Hello raysananto
Do you have Windows 7 32bit/64bit? I would suggest updating your video card drivers as well. As I stated above the problem sounds like a driver issue.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

Windows 8 Installation Issue on HP Touchsmart 600

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