Windows Vista not loading IPOD in itunes or explorer HELP!!!

Family just purchased a new HP pavillion w/ vista. I, myself, have a mac - i am LOST! We installed the latest ITUNES and checked all the drivers and every other option suggested online. We just can't get the ipod to be recognized on vista. The ipod is updated to the current version everything seems in running order. The ipod is recognized on Windows XP just not vista.
PLEASE HELP

hi there Nelson,
i see that you have or had a similar problem to what i am experiencing at the moment.. i need to know if you managed to find a solution to this... please reply. i have an HP 6730b and amd trying to sync my ipod classic 129gig. my ipod works on my old XP computer but not on the new one...

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