Runtime error in service order

Hi everyone,
When I try to create a service order I get the following runtime error.
Has anyone any idea how I can solve the problem?
Thanks in advance
Björn

Hi,
1.  In the transaction su3, Please add the parameter "WCF_IGNORE_ENHANCEMT" and the values as 'A'   and check. Then u will get to know that error is because of standard or some custom code.
2. Check by adjusting the view configuration, That exception looks like during the XML conversation. Just check the xml in the method IF_BSP_DLC_CONFIGURATION~GET_CONFIG_DATA.

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    Error   com.sap.isa.isacore.action.order.CreateBasketAction                    A runtime exception occurred on the highest level
    java.lang.NullPointerException
    I hope you can help me.
    regards
    Tobias

    Hi Tobias,
    From your Error. It seems that when you are creating an order Your application is not passing required value to RFC and it is NULL.
    This is the reason you are getting java.lang.NullPointerException at com.sap.isa.backend.JCoHelper.setValue(JCoHelper.java:889)
    Try to debug and check what value you are passing to the RFC CRM_ISA_BASKET_GETHEAD in Java class.
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    eCommerce Developer.

  • Error during Service Order creation

    Hi,
    I configure the Maintanance order for the plant and tried to create the Service ordeer for that Plant.
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    Can anybody guide me to proceed further on this
    Thank You,
    With Best Regards,
    M.Suresh

    Hi,
    Thanks for your info PETEA.
    Sorry Paul Meehan , I didn't see the field settings in OIAN properly last time.
    There is a setting exist for field 'Additional data' as Mandatory. I removed this setting and tried to release the order and I succeeded.
    Thanks Paul Meehan and PETEA for your Information.
    M.Suresh

  • Runtime Error ( EXPORT_NO_SHARED_MEMORY ) while creating order in CRM

    Hi All,
    i am getting runtime error while creating order in CRMD_ORDER. details of error is provided below
    Runtime Errors         EXPORT_NO_SHARED_MEMORY
    Exception              CX_SY_EXPORT_NO_SHARED_MEMORY
    Date and Time          29.01.2009 02:07:58
    Short text
         Der EXPORT-Datencluster ist zu groß für das SHARED MEMORY.
    What happened?
         The current program had to be terminated because
         a capacity limit has been reached.
    What can you do?
         Please make a note of the actions and input which caused the error.
         To resolve the problem, contact your
         SAP system administrator.
         Select the "Print" function to obtain a hardcopy of the
         current termination message.
    Error analysis
         An exception occurred that is explained in detail below.
         The exception, which is assigned to class 'CX_SY_EXPORT_NO_SHARED_MEMORY', was
          not caught in
         procedure "CRM_EVENT_PUBLISH_OW" "(FUNCTION)", nor was it propagated by a
          RAISING clause.
         Since the caller of the procedure could not have anticipated that the
         exception would occur, the current program is terminated.
    The reason for the exception is:
    This is probably due to a very large dataset, for which there are
    insufficient resources in your installation.
    Das SHARED MEMORY kann Objekte nur bis zu einer bestimmten Maximalgröße
    speichern (1) und hat selbst eine beschränkte Größe (2).
    In diesem Fall wurde die Größe 2 überschritten.
    to correct the error
    Mit den Profilparametern rsdb/esm/buffersize_kb und
    rsdb/esm/large_object_size kann man diese Größen verändern.
    Informationen über diese Parameter erhalten Sie mit der
    Transaktion RZ11.
    Beachten Sie jedoch, dass aus Performancegründen ein einzelnes
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    The exception must either be prevented, caught within proedure
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    RAISING clause of the procedure.
    To prevent the exception, note the following:

    Hello Sudhir,
    Have you set the user parameter CRM_EVENT_TRACE as one of your personal
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  • Unable to edit User Status in Service Order

    Hi Experts,
    There are several service orders with user status 'Open', whereas the system status is 'In Process'. The individual items are either set to Completed or are Released. I am unable to change the user status from 'Open', as there are no other options available in the dropdown list in edit mode. I even tried changing the status in CRMD_ORDER and was not able to do it. I checked the configuration for this and its perfectly fine. The status profile has been maintained properly.
       I tried using FM CRM_STATUS_CHANGE_EXTERN and CRM_STATUS_CHANGE_EXTERN_OW for this purpose and it still did not work. Any help/tips to resolve this will be highly appreciated.
    Thank you,
    Nanda

    Hi Nanda,
    As per your last reply, for some Service Orders you are unable to change the Status. Can you have check whether those service Orders are error free?
    Sometimes, when there are errors in service orders or in 1Orders you cannot change the status from In Process or Open even when you have released certain Items.
    Hope this helps.
    Thanks,
    Samantak.

  • Restriction of user status in service order for billing due list

    Dear CRM Experts,
    I have configured status profile for service order as OPEN,INPROCESS and Completed and have assigned this to the service order transaction type.
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    According to our client requirement ,a billing document has to be created in Billing due list if the User status assigned to it is COMPLETED only.
    Please suggest the solution.
    Bye,
    Madhav

    Hi Nanda,
    As per your last reply, for some Service Orders you are unable to change the Status. Can you have check whether those service Orders are error free?
    Sometimes, when there are errors in service orders or in 1Orders you cannot change the status from In Process or Open even when you have released certain Items.
    Hope this helps.
    Thanks,
    Samantak.

  • Whenever I try to print a pdf document I get a message saying there  a runtime error, I have adobe r

    Whenever I try to print a PDF document, I get a message indicating there is a runtime error, and for me to contact you. My system is Adobe reader 9.3

    A runtime error is a computer error that appears in the form  of a message box consisting of a particular code along with its  corresponding definitions. Usually, a user will notice that the computer  becomes noticeably slow before a runtime error appears.
    After the runtime error message has been displayed and closed, the software that shows this error would  normally close or freeze. In some cases, the operating system will  reboot.
    A wide variety of errors cause these problems. These include:
    conflicts between the TSR (Terminate and Stay Resident Program)
    currently running applications
    software issues
    memory problems
    and harmful applications such as computer viruses
    With this, the procedures necessary to correct this type of error  differs from one case to another. If the runtime error you are  experiencing were caused by a TSR then you can simply use the "end task"  function of the Task Manager.
    If you consequently encounter a runtime error  that is persistent, the software that displays the error message has  certain issues and problems. You can resolve this problem by visiting  the website of the software's developer and downloading and installing  all the updates and patches needed for the smooth running of the  software. However, if you have already installed all updates and patches  and the runtime error message still appears, you can opt to uninstall  and reinstall the program.
    Another type of runtime error is usually caused by memory issues. In  this case, it is a good idea to first contact the developer of the  application that caused the error message. More often than not, they can  provide you with a possible set of solutions. But if their given  solutions cannot resolve the issues, you need to contact the  manufacturer of your computer or motherboard and ask for a technician or  someone from the company who can assess your hardware.
    A different type of runtime error is caused by harmful programs such  as viruses and other malicious processes. These harmful programs are  capable of altering the computer's settings. With this, they are very  much capable of generating runtime errors. In order to prevent runtime  errors that are caused by such malicious programs, you need to  frequently update your antivirus software. If your PC does  not have a good software security program, you need to install one and scan your computer for possible threats  to the stability of your system and the security of your private data.
    What all that means is: There is something in the Adobe Reader that is not functioning properly once it is opened.
    The best way to resolve this is to:
    1. Uninstall Reader (using the Control Panel).
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  • ABAP dump Error while creating service order in PCUI.

    Hi Experts,
                     We are getting following ABAP dump error while creating service order in PCUI which is working fine in GUI.
    Runtime Errors         RAISE_EXCEPTION
    Date and Time          02.01.2008 14:55:38
    Short text
    Exception condition "TYPE_NOT_FOUND" raised.
    What happened?
    The current ABAP/4 program encountered an unexpected
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    Note down which actions and inputs caused the error.
    To process the problem further, contact you SAP system
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    A RAISE statement in the program "CL_CRM_ELEMDESCR==============CP" raised the
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    condition "TYPE_NOT_FOUND".
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    Short description of exception condition:
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    We have added custom fields in the service application. these custom fields with Z-structure & data elements  are included in BSP structure CRMT_BSP_SRV_OIC_SRCHRES in development system.But the same Z structure & custom fields are exist in the production system but not included in BSP Structue CRMT_BSP_SRV_OIC_SRCHRES.
    This may be the reason resulting this ABAP dump error in PCUI while creating Service order.
    How these Z structures can be included in the BSP Structure CRMT_BSP_SRV_OIC_SRCHRES in production system?
    Helpful answers would be rewrded max points as it is high priority issue.
    Regards,
    Basavaraj Patil

    Hi Thirumala,
    Thnaks for the reply.
                I have enhanced service application using transaction EEWB to add new custom fields. these fields are there in Z structure created by the system in production system. All the transports are moved to target system. Problem is that Z structure( contains custom fields)  created while doing  EEWB is not included in BSP structure.
    I f transports are missed to move to target system, Is there any other alternative to solve this problem?
    Regards,
    Basavaraj Patil

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