Wireless connection to my Laptop (Windows 8) and my HP 5520

My HP 5520 all in one printer is having problems connecting wirelessly (it may be since I had BT Infinity router installed) I get message unable to connect to printer,but when I check the printer window says printer is connected to the correct IP address,If I switch printer off & back on again all is fine for a while until I have a break from printing of half hour or more when I get the same message,I can also restore it by using the wireless set up proceedure & pressing the button on the router,but again it seems to lose contact after a break of half hour or so,I have been on to Know How team as printer is under guarantee but they dont seem able to help ????

Hi Mick25,
I have seen the IPV6 cause interference before, often times turning this feature off will resolve the issue.
On the front screen of the printer please touch the Wireless icon. There are 4 icons across the top, the Wireless is the second one from the left. In the Wireless Menu, arrow down to Advanced Settings. I would like to turn off the IPV6, arrow down to IPV6 and select OFF.
If this does not resolve the issue, you may consider setting a static IP. Use the following link for instructions written by PrintDoc.
Please let me know if one of these solutions resolves the issue. I will gladly follow up if you require further assistance.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec localtime show-timezone year
service password-encryption
hostname xxx
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boot-end-marker
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ip dhcp excluded-address xxx.xxx.xxx.xxx
ip dhcp pool xxx-LAN
networkxxx.xxx.xxx.xxx 255.255.255.0
domain-name xxxx
dns-server xxx.xxx.xxx.xxx
default-router xxx.xxx.xxx.xxx
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network xxx.xxx.xxx.xxx 255.255.255.0
default-router xxx.xxx.xxx.xxx
domain-name xxxx
dns-server xxx.xxx.xxx.xxx
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default-router xxx.xxx.xxx.xxx
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ip inspect name IPFW udp timeout 15
ip inspect name IPFW ftp
ip inspect name IPFW realaudio
ip inspect name IPFW smtp
ip inspect name IPFW h323
ip inspect name IPFW ftps
ip inspect name IPFW http
ip inspect name IPFW https
ip inspect name IPFW icmp
ip inspect name IPFW imap
ip inspect name IPFW imaps
ip inspect name IPFW irc
ip inspect name IPFW ircs
ip inspect name IPFW ntp
ip inspect name IPFW pop3
ip inspect name IPFW pop3s
ip inspect name IPFW radius
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password encryption aes
file prompt quiet
username admin password n
username laneadmin password n
crypto isakmp policy 1
encr aes
authentication pre-share
group 2
crypto isakmp policy 2
encr 3des
authentication pre-share
group 2
crypto isakmp key 5122662533fedcbabcdef address 12.97.225.232
crypto isakmp key 5122662533fedcbabcdef address 12.97.224.120
crypto isakmp key 5122662533fedcbabcdef address 12.97.225.152
crypto isakmp key 5122662533fedcbabcdef address 12.97.230.154
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crypto ipsec security-association lifetime seconds 28800
crypto ipsec transform-set ESP-AES256-SHA esp-aes 256 esp-sha-hmac
crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
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archive
log config
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hidekeys
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write-memory
ip ssh version 2
bridge irb
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ip nhrp map multicast 12.97.230.154
ip nhrp map xxx.xxx.xxx.xxx 12.97.225.226
ip nhrp map multicast 12.97.225.226
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ip nhrp nhs xxx.xxx.xxx.xxx
ip nhrp nhs xxx.xxx.xxx.xxx
tunnel source 12.97.225.234
tunnel mode gre multipoint
tunnel protection ipsec profile SITE-to-SITE-DMVPN-Profile
interface Dot11Radio0
no ip address
no dot11 extension aironet
encryption vlan 44 mode ciphers tkip
encryption vlan 144 mode ciphers tkip
ssid XXXX
ssid XXX-guest
speed basic-1.0 2.0 5.5 6.0 9.0 11.0 12.0 18.0 24.0 36.0 48.0 54.0
channel 2437
station-role root
no cdp enable
interface Dot11Radio0.44
encapsulation dot1Q 44
bridge-group 44
bridge-group 44 subscriber-loop-control
bridge-group 44 spanning-disabled
bridge-group 44 block-unknown-source
no bridge-group 44 source-learning
no bridge-group 44 unicast-flooding
interface Dot11Radio0.144
encapsulation dot1Q 144
bridge-group 144
bridge-group 144 subscriber-loop-control
bridge-group 144 spanning-disabled
bridge-group 144 block-unknown-source
no bridge-group 144 source-learning
no bridge-group 144 unicast-flooding
interface Dot11Radio1
no ip address
speed basic-6.0 9.0 basic-12.0 18.0 basic-24.0 36.0 48.0 54.0
station-role root
interface FastEthernet0
description 604 AT&T static IP
ip address 12.97.225.234 255.255.255.248
ip access-group IPFW-ACL-outside-A in
no ip redirects
no ip proxy-arp
ip nat outside
ip inspect IPFW out
ip virtual-reassembly
duplex auto
speed auto
interface FastEthernet1
no ip address
shutdown
duplex auto
speed auto
interface FastEthernet2
switchport access vlan 4
spanning-tree portfast
interface FastEthernet3
description phone system
switchport access vlan 4
spanning-tree portfast
interface FastEthernet4
switchport access vlan 4
spanning-tree portfast
interface FastEthernet5
switchport access vlan 4
spanning-tree portfast
interface FastEthernet6
switchport access vlan 4
spanning-tree portfast
interface FastEthernet7
switchport access vlan 4
spanning-tree portfast
interface FastEthernet8
switchport access vlan 4
spanning-tree portfast
interface FastEthernet9
description switchport uplink
switchport access vlan 4
interface Vlan1
no ip address
interface Vlan4
ip address xxx.xxx.xxx.xxx 255.255.255.0
no ip redirects
no ip proxy-arp
ip nat inside
ip virtual-reassembly
ip tcp adjust-mss 1200
ip policy route-map NONAT-LAN
interface Vlan5
no ip address
interface Vlan10
no ip address
interface Vlan44
description nnn private WLAN
no ip address
ip nat inside
ip virtual-reassembly
ip policy route-map NONAT-LAN
bridge-group 44
bridge-group 44 spanning-disabled
interface Vlan144
description nnn Guest WLAN
no ip address
ip nat inside
ip virtual-reassembly
ip policy route-map NONAT-LAN
bridge-group 144
bridge-group 144 spanning-disabled
interface Async1
no ip address
encapsulation slip
interface BVI44
description Bridge to nnn private WLAN
ip address xxx.xxx.xxx.xxx 255.255.255.0
ip nat inside
ip virtual-reassembly
interface BVI144
description Bridge to nnn Guest WLAN
ip address xxx.xxx.xxx.xxx 255.255.255.0
ip nat inside
ip virtual-reassembly
router eigrp 1
network xxx.xxx.xxx.xxx
network xxx.xxx.xxx.xxx
no auto-summary
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 12.97.225.233
no ip http server
no ip http secure-server
ip nat inside source list NAT-ACL interface FastEthernet0 overload
ip nat inside source static tcp xxx.xxx.xxx.xxx 22 interface FastEthernet0 22222
ip nat inside source route-map NO-NAT interface FastEthernet0 overload
ip access-list standard VTY-ACL
permit 192.168.0.0 0.0.63.255
ip access-list extended IPFW-ACL-outside
permit udp any any eq isakmp
permit udp any eq isakmp any
permit esp any any
permit tcp any host 12.97.225.234 eq 23232
permit icmp any any administratively-prohibited
permit icmp any any echo-reply
permit icmp any any packet-too-big
permit icmp any any time-exceeded
permit icmp any any traceroute
deny ip any any
ip access-list extended IPFW-ACL-outside-A
permit tcp any host 12.97.225.234 eq 22222
permit udp any any eq isakmp
permit udp any eq isakmp any
permit esp any any
permit tcp any host 12.97.225.234 eq 23232
permit icmp any any administratively-prohibited
permit icmp any any echo-reply
permit icmp any any packet-too-big
permit icmp any any time-exceeded
permit icmp any any traceroute
deny ip any any
ip access-list extended NAT-ACL
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deny ip 192.168.4.0 0.0.0.255 192.168.5.0 0.0.0.255
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permit ip 192.168.44.0 0.0.0.255 any
permit ip 192.168.144.0 0.0.0.255 any
permit ip 192.168.0.0 0.0.0.255 any
permit ip 192.168.1.0 0.0.0.255 any
permit ip 192.168.2.0 0.0.0.255 any
permit ip 192.168.3.0 0.0.0.255 any
permit ip 192.168.4.0 0.0.0.255 any
permit ip 192.168.5.0 0.0.0.255 any
permit tcp any any eq 22
deny ip any any
logging trap notifications
logging source-interface Vlan5
logging 192.168.0.225
route-map NONAT-LAN permit 10
match ip address NONAT-LAN-RETURNING-ACL
set interface Loopback0
route-map NO-NAT permit 10
match ip address NAT-ACL
snmp-server community XXXsnmppub RO
control-plane
bridge 44 route ip
bridge 144 route ip
banner login ^C
Unauthorized access is prohibited and will be monitored and prosecuted.
If you are not explicitly authorized to access this device, you must
disconnect now.
^C
banner motd ^C
Unauthorized access is prohibited and will be monitored and prosecuted.
If you are not explicitly authorized to access this device, you must
disconnect now.
^C
line con 0
line 1
modem InOut
stopbits 1
speed 115200
flowcontrol hardware
line aux 0
line vty 0 4
access-class VTY-ACL-A in
password 7 nnn
transport input ssh
line vty 5 15
webvpn gateway webgateway
ssl trustpoint TP-self-signed-1083484987
no inservice
webvpn gateway sslvpn.xxx
hostname www.nnn
ssl trustpoint TP-self-signed-1083484987
inservice
end
router#

It was a two fold problem. There is another stronger Wi-Fi signal that exists at the facility from another entity on a different domain that the two laptops were trying to associate to in lieu of the network signal from our 1811. This could only be seen while watching the Intel wireless Proset app NOT the Windows wireless management app. Then by deleting all other old Wi-Fi networks listed in the Intel Proset app except ours it connected. Also set devices to never connect to the other signal. This was not an issue when I brought the laptop to another faciIity without a competing Wi-Fi signal becuase they would connect using the strongest and ONLY Wi-Fi network signal which was ours.

Wireless connection to my Laptop (Windows 8) and my HP 5520

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