Wires from exchange to brand new estate

Ok so basically my family have just moved into a brand new house on a brand new estate of 18 houses. The houses are all complete and the builders say all the correct wires are in place for us to use Internet. However they say that the wires coming into the estate are not complete and BT need to do this. None of the 18 houses can get the Internet or a landline.
We and others from the estate have called the BT helplines asking what can be done and all we are told is that the work is happening soon. We have been given date after date since January 11th when we moved in. Our neighbours have been asking since November. We are actually paying for line rental even though we are not receiving anything. However we are being refunded.
What I want to know is there anything I can do to find out when the work will be done for definite or wether it will be done at all. I also would like to know of we can cancel our agreement with no cost since we are not receiving the product we are paying for.
Thanks in advance for any help.

All cabling is done by OpenReach unfortunately and BT have little control over when it gets done. They can give an estimate date but this will be subject to factors out of their control.
I presume the correct wires in place refers to your internal wiring only. The wires coming into the estate should have been dealt with as part of the infrastructure (gas,elec and water) ie the builders should have been liaising with OpenReach whilst the houses were being built and in a way they should give an explanation as to why this didn't happen.
The work should be done but the buck may be passed from pillar to post and it's unlikely you'll get any definitive dates.
As you have not received any services then you should be able to cancel at no cost owing to BT's non performance under the contract.
Your best bet to get anywhere may be to contact the Forum Mods using this link https://bt.custhelp.com/app/contact_email/c/4951

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Although I work for HP, my posts and replies are my own opinion and not those of HP.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided! If you are not sure how to do this, please see the links below.
I am a Printer Tech for HP.
How do I give Kudos or mark a post as Solved?

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http://blogs.technet.com/b/infratalks/archive/2012/09/07/transition-from-small-business-server-to-standard-windows-server.aspx
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Promomag wrote:
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Sarabande wrote:
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