Will verizon let me exchange this brand new phone?

I went looking instore at phones, and decided on the Blackberry Curve 3g, I ordered online to get the instant rebate but realized the only had pink online, will verizon let me bring it into store while its brandnew and unactivated and exchange it for a grey?

You will be able to exchange the phone once within the first 30 days under the Worry Free Gaurentee, but I believe that online orders have to be exchanged by calling into telesales and mailing it directly back. Basically, you have to return it the way you got it.

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I have done absalutely nothing to my 4g apple ipod touch, and it over heats, won't hold a charge, and the front camera will not work. I bought this brand new in december, and i've barely used it. I've tried restarting it and everything, what should i do?

I have done absalutely nothing to my 4g apple ipod touch, and it over heats, won't hold a charge, and the front camera will not work. I bought this brand new in december, and i've barely used it. I've tried restarting it and everything, I honestly think this is out raging because i spend over $200 on this. To have for music and instagram. I use it about an hour a day, but i've only been using it for about 3 months although i've had it since December. Any suggestions that may help me?

Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iPod
If still problem make an appointment at the Genius Bar of an Apple store.

WHY VERIZON TOOK AWAY A SECOND UPGRADE TO REPLACE A BRAND NEW PHONE THAT WAS DEFECTIVE

I have had a cellular account for many years with Verizon. I currently have three (3) lines on my account. (removed), which is my phone, (removed), which is my husband’s phone, and (removed) which is my son’s phone.
I upgraded my phone to the Ipone 4 in 2012 under my son’s line (5841), so this line should be eligible for another upgrade this year.
In April 2014 I upgraded my husband’s phone under my line (9835). We originally upgraded to the Moto X, and I was charged the $35.00 upgrade fee. Unfortunately the Moto X had multiple issues and your tech support could not figure out how to fix the bugs so they replaced the first Moto X with a second one, that still had issues, so we were sent a third one, but Tech Support couldn’t get the phone activated. Since we went through three (3) Moto X’s and your Tech support admitted this phone is known for certain issues, a supervisor overrode the 14 day return rule and allowed us to choose a different phone for the upgrade. My husband wanted to go back to the Droid Maxx, which is what he originally had and loved. I had to pay $99.00 for this phone. The supervisor had to get my permission to extend my contract under this line (9835) an additional two (2) months since we were switching the original upgraded phone to a different one and I of course agreed, whats another two (2) months. I was not charged $35.00 a second time.
When I went on line to see when the (5253) line would be eligible for upgrade so I can upgrade my Iphone that is now two (2) years old and starting to have serious issues, I saw that this line is not eligible until August 2016, which means your company is claiming we already did an upgrade for 2014 which WE DID NOT.
On August 25, 2014 my husband called tech support about the Droid Maxx as it was having DATA issues, it would not send or receive pictures and kept saying Data Error. Tech Support did a hard reset, which did not fix the problem. It also stopped taking pictures and a few other problems with it so Tech Support sent us a new Droid Maxx under the manufacturer’s warranty since the phone is under one (1) year old. But Apparently whoever put in the order put it in as a upgrade happening on August 25, 2014. When I called to get this straightened out, I was advised that on May 20, 2014 we upgraded to the Droid Maxx so this line is not eligible for upgrade until May 2016. I tried to explain this was NOT an upgrade it was an override of the 14 day return rule to allow us to change the upgraded phone to the Droid Maxx since the original upgrade phone the Moto X had multiple issues that could not be fixed by your company. I am now being told that I autherized a second upgrade under the 5253 line for the Droid Maxx which is NOT TRUE. I would never have authorized an upgrade for a second line to replace a BRAND NEW PHONE that was an upgrade on the 9835 line. That makes no sense whatsoever. It was not our fault that the Moto X is a phone that has issues that is no fault of ours, so why should I be punished and have an upgrade taken away from me in order to replace a Brand New Phone that didn’t work?
I talked to customer service two days ago and promised a call back to resolve this in 24-48 hours, but I never got a call back.
I have been a loyal customer of Verizon since I have been out on my own. I had Verizon landline for many many years and went to Verizon Wireless when they became available. I have talked many many friends into switching to Verizon because their customer service has always been top notch and I always felt like this company cared about its customers. But to have this happen just has me speechless.
As I explained above, my phone needs replacing very soon as it is two (2) years old. I can’t get voice messages that are clear, it drops calls, even with full bars, it doesn’t ring half the time when someone calls me. I have been told on numerous occasions that someone has tried to call me but it went straight to voice mail, but my phone is always on, it showed no miss calls, nor did it ever ring so the calls aren’t even going through. It has had a hard reset a few times, but the issues are just getting worse. I am not going to upgrade under my son’s line 5841 in November because I am not going to extend his contract for two (2) more years. He has an old flip phone that is four (4) years old and if that phone goes up, how will he be be able to upgrade if I have to use his upgrade?
I am asking that you please look into this matter and correct this upgrade issue. The 5253 line should be eligible for an upgrade now, not in 2016.
Thank you for your assistance in this matter. If you need to contact me you can try calling my cell at (removed). (If the call will go through)
Thank you
(removed)
Looks like US Cellular has a promotion going on where they will buy out my contracts if I go with them. Guess I will be leaving Verizon since they refuse to do the right thing.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

shoostar, I'm sorry this had to occur on your new phone. In your post, I show you were heading back to the store to exchange your device. Please let us know if the store reps were able to resolve your issue or if they simply exchanged the phone. When a customer has an issue with an application, we always first recommend removing the application off the phone. If you are able to remove the app and still have issues or are not able to remove the app, the second suggestion is a master reset. I have listed both options below for your convenience.
Steps to remove an application below:
Note: Applications included with the Android Operating System may not have an uninstall option.
From the home screen, select the App menu.
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Applications.
Select Manage applications.
From the All tab, select an application.
Select Uninstall.
Select OK.
Select OK.
Steps below to perform Hard/Master Reset:
Note: Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.
From the home screen, select the App menu.
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Privacy.
From the Personal data section, select Factory Data Reset.
Select Reset phone.
If presented, enter the current passcode or draw the unlock pattern.
Select Erase Everything.
Allow up to 3 minutes for the factory data reset and reboot processes to complete, then perform initial activation and setup.

I have set up a Netgear dual band modem which works well with the iPhone and an older MacBook, but with this brand new MacBook it asks for a password every time I reopen the computer and open safari. Is it Lion?

I have set up a Netgear dual band modem which works well with the iPhone and an older MacBook, but with this brand new MacBook it asks for a password every time I reopen the computer and open safari. As you can imagine this is very annoying. It says I am not connected to the internet and offers me a choice of nearby networks including mine and then asks for a password when I select it. Why does it do this with our new MacBooks (also with my son's brand new one) and not with the iPhone, iPad and older MacBook? They happily automatically connect to our network after entering the password just the once.

Sig, I appreciate you trying to be helpful. I have no idea what issues you were having or what issue exactly pgrounds has been having. Your assumption that everyone's set up is the same as yours is false however. There are many many documented WiFi issues that are a result of Lion installs. Many have been solved by 10.7.1 and 10.7.2. Others have been solved by a large variety of work arounds. Others have not had their issues solved yet.
I am one of those. I have an IT background, and I spent the better of five hours digging up workarounds and attempting all of them. For the benefit oh anyone who is having similar issues, I have posted links to all of those workarounds here. None of them worked in my case, but hopefully they will help pgrounds or others.
So, once again, if you have a new idea, I'd love to here it. But if it has already been posted in one of these links, it's not helpful, let it go.
http://osxdaily.com/2011/07/22/wifi-dropping-in-os-x-lion-fixes/
http://osxdaily.com/2011/11/06/lion-wi-fi-problems-solution-mac/
http://blog.chron.com/techblog/2011/09/want-to-really-repair-permissions-on-your -mac-try-this/

Will Apple let me exchange my ipod because of scratching?

Will apple let me exchange my 60 gb white ipod which is 1 week and 2 days old because of the numerous scratches it has accumalated? If not what could I say for a reason.

Well, mine was not treated badly and it was scratched enough that within a week parts of the screen became hard to read. Did I drop it? No. Did I put it face down on some hard surface? No. Are they a bunch of hard, deep scratches on it? No.
Mine is full of lighter abrasions from being in my pocket, with nothing else in my pocket besides it (and with or without the lame leather pouch). NOWHERE in the 5G iPods' packaging does it say, "WARNING: This new iPod scratches VERY easily - so go out and figure out some protective shrinkwrap-like shield to put over it or don't take it anywhere." I had a 4G B&W iPod which got stolen and for the time I had it was fairly sturdy. I assumed this replacement would be the same. I even put the 4G's iSkin over this new one, but with the screen not being protected it was pretty much useless.
After a few days I went to the Apple Store to voice my concerns over it. The two guys working on the floor didn't even want to bother with me, saying there was no protective covering for 5G iPods sold at the store nor anything to fix scratches, and that it was tough luck and I just had to live with it. They told me my best bet was going to Home Depot and look for something to clean it. Naturally this made me angry and so I wrote Apple and told them I wanted this replaced. They sent me a box to put it in and I have returned it...so we'll see what they do. Had I known beforehand how completely fragile the front surface is, I wouldn't have even touched the iPod without putting an InvisibleShield over it. But how was I to know? I'm not clairvoyant nor do I spend hours reading iPod bulletin boards.
If Apple wants these video iPods to be truly mobile and not just sit there on someone's desk, they should atleast tell buyers about the scratching problem - either on the box, in the instruction pamphlet, or online when they register. It's not fair for consumers to find out this problem the hard way and then the seller would turn around and go, "Well, sorry, even though you just spent $400, we can't do anything about that."
Just sayin...

Brand new phone will not charge

Just got my new 4S. It will not charge. Apple logo appears when pressing home button, but suddenly disappears or phone goes dead during initial config. Tried different chargers. Have tried charging for hours. Defect battery on a brand new phone?!

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?
Do you see the BlackBlerry dots logo at the top right of the home screen next to the signal bar indicator?
If not, and if the BIS status is not connected, could be the plan is not yet provisioned by Tesco.
Then, try this:
On your BlackBerry device, go to:
1. On OS5 devices: Options > Advanced > Host Routing Table > Menu > Register. On OS6 devices: Options > Device > Advanced > Host Routing Table
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

There's a glitch somewhere. iphoto just wont open. upgraded to yosemite and downloaded iPhoto upgrader and it doesn't work, just keeps telling me to upgrade when I did already or quit, so no way to do photos on this brand new mac. that's a pity!!

there’s a glitch somewhere. iphoto just wont open. upgraded to yosemite and downloaded iPhoto upgrader and it doesn’t work, just keeps telling me to upgrade when I did already or quit, so no way to do photos on this brand new mac. that’s a pity!!

You need to have iPhoto 11 v9.6 (which you can get from the App Store) to use iPhoto on Yosemite. If you already have iPhoto 11 then the update is free. Otherwise it's a purchase.

I have a mac pro 1.1. the main hard drive failed. How do I reload OS X 10.7 back in my computer. the app store will not let me reinstall this os. My computer is not compatible OS x 10.8?

I have a mac pro 1.1. the main hard drive failed. How do I reload OS X 10.7 back in my computer. the app store will not let me reinstall this os. My computer is not compatible OS x 10.8?

You need to first install the OS your Mac came on the bundled gray disks. Assuming it's Snow Leopard, you could then login into the App Store using your same Apple ID and password to download and install Lion.
If your Mac is a bit older and came with Leopard, 10.5.x, you can bypass that and install Snow Leopard from your retail disk. The only software you'd need to install separately from the gray disks would be the optional software, such as the iLife suite and other titles not included on the retail SL disk.

I downloaded the new version and it has reverted to the old and will not let me re-install the new because it thinks it is installed

I downloaded the new version of Pages and it has reverted to the old version. It will not let me re-install the new version because it thinks it has it installed

You have 2 versions of Pages on your Mac.
Pages 5 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.01 can not open Pages 5.1 files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Once opened and saved in Pages 5.1 files can not be opened in Pages 5.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed over 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store.
Peter

HT201210 tried updating my iphone 4 to ios6, stopped and completely shut my phone down tells me that i have to plug into itunes and restore to factory settings but will not let me do this????

tried updating to ios 6 on iphone 4 has completely shut my phone off tells me i have to plug into itunes and restore to factory settings but will not let me do this?? need help???

Interceptor94 wrote:
What should I do short of restoring my phone to factory settings?
Nothing. The message means you MUST restore your phone to factory settings. There's no way around this . Your phone is in recovery mode. That's the only way to get it out.

Will Apple Let Me Do This?

Ok Tommorrow My Mom Is Going On A Buisness Trip, And Im On An Voice Plan With My Parents. Will Apple Let Me Sign A Contract And Use My Cash To Buy An iPhone With Like A Letter And Her And My ID Without Her Being There? Ill Have Everything You Need. Ill Get A Letter With Her Giving Me Permission And Show It To Them lol. Will They Let Me Do This Possibly? Because Tommorrow Is The Last Day For Two Weeks I Will Be Able To Get An iPhone Because Im Going To Camp.
Thanks!
-Jeremy

I had this problem as well. My parents are on vacation but before they did I told my dad to call ATT to authorize me on the account. They put my name on their system so now whenever I call or go to ATT store I can purchase phone/change plans and such without my dad being there. The only problem...at the moment I dont think they allow this at the Apple Store!! But they do at any att stores. So if you are lucky to find an ATT branch around you that has iphones still in stock then go right in, call your parents to authorize you (you can do through 611)
Heres through my experience as I am not completely sure about the apple stores. I was waiting in line at the att store nearby my house, there were so many people I was getting frustrated, by the time it was my turn they were already out of stock with 16gb so they told me I could come back the next day since they were going to get deliveries. Frustrated I called my local Apple Store and asked if I could buy my iphone there they said that the person who has the account open must be the one, I called ATT they said the Apple store should allow me since I am authorized, you know what I didnt even wanna deal with it I just waited the next day to go back to the ATT branch near me, and I got it with no problems.

If my iphone 5 has a problem within the first 30 days will apple replace it with a brand new one or will i get a refurbished model.

if my iphone 5 has a problem within the first 30 days will apple replace it with a brand new one or will i get a refurbished model??

If it is replaced under warranty, it will be replaced with a unit from the "replacement stock", which either will be a refurb or new (no way to distinguish these) and the S/N will indicate a replacement unit.
The "30 day" rule varies from county to country, and applies only to returns, not replacement.

My itunes account shows I have a balance of 5.37 but when I go to pay for a song for 1.29 it will not let me access thia account. Instead it asks me to pay with a credit card.

My itunes account shows I have a balance of 5.37 but when I go to pay for a song for 1.29 it will not let me access this account. Instead it asks me to pay with a credit card. Do these benefits age off. It's been awhile since I used it. Thanks

It says   at the top      under Redeem after I touched that:
          $14.73
Account: [email protected]   (my account name)
Enter your Gift Card or Download Coad

I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

I'm not sure that answers the question Candice.
I'm in the same situation. I was up trying to get on the Verizon page at 11:55, kept getting the ECPD error. When finally got through, the Silver Iphone Plus 64 showed arrival of 9-19. At every step of the process, it seemed that I was ordering a phone that would arrive on day1. At no point did it say this was an estimate. At no point did it say it might change. In a big yellow box, it said "9-19". Ordered it, then got confirmation email stating it should arrive at 9-19. Seems like all should be good, right? Order site said 9-19, I've got a confirmation email saying 9-19, done and done.
Then I check the website, and suddenly it changed to 10-14?!?!?!? I feel like this was a bait and switch. I was able to pickup an iphone5 in a local store on launch day, and would not have locked myself into a preorder through Verizon if I had known this would happen!
So, that leads back to the original questions. Lets assume I walk into a Verizon store on 9-19, and there is an available iphone6 plus just sitting there, can I either get that phone as fulfillment of my pre-order. Or, cancel my pre-order and buy that phone right then and there?
JJK
PS: It seems there are many people you misled this way. For every person who takes the time to post on this site, there are going to be many many more who are silently ****** off.

I will studying in the UK for the next year and want to know if an unlocked iPhone 4S with a new sim card purchased in the UK will work as opposed to getting a new phone?

I will studying in the UK for the next year and want to know if an unlocked iPhone 4S with a new sim card purchased in the UK will work as opposed to getting a new phone? There seem to be differeing opinions on this.

Iphone 4s only has one version so it should work world wide in any carrier..As long as it's and unlocked version ofcourse.

Will verizon let me exchange this brand new phone?

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