Woke up to OS X Utilities window with 4 options. Tried repairing discs, and ended up re-installing the OS and now everything is gone. Please help.

Woke up to OS X Utilities window up on my screen with 4 options. One was backup from Time Machine, another was to re-install the OS, the third was to open Safari for help, and the last was to repair discs. I tried repairing all of the discs including the two external hard drives I had attached and it said that they were all good. Then I proceeded to re-install the OS, but it would only allow me to install Mavericks and I had already upgraded to Yosemite. I tried restarting with a safe boot and it got stuck half way for more than an hour, so I just did a hard restart. Without a recent Time Machine backup, I decided to try re-installing the OS. The funny thing is that it would only let me install it on my external HD and not the internal HD - and there was a message saying that a newer OS was on the internal HD and so it could not be installed there. So after it was installed, it started up like it was a brand new mac - asking me for my apple ID, wifi, etc. And now I have nothing on the computer - no programs, files, anything. And the Macintosh HD showed up in the finder, but it ejected itself and is no longer viewable. Any ideas on how I can get this back to normal??? I am pretty desperate at this point.

Thanks! My trackpad has been broken for a while and physical clicks no longer work, only taps. I plugged in a mouse and it worked.
Doesn't seem like good design to me.

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We purchased Adobe Photo Shop Windows with 2 licenses in December 2012. We only installed 1 instance and woould like to isntall the other now. How do we look up our Activation/license information

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Assuming you got it directly from Adobe as a download, click on the red logo near the top-left of this page. Then click the [ Manage account ] button. After logging-in you should be able to find all the information on products you've purchased.
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obesity wrote:
It was really empty. Clicked on, nothing.
But no prohibited signs, like these:
Get info on folder, zero kb. Just one user account on each mac.
I did navigate back several days prior to my Mac dying. Still nothing.
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I thought for sure someone in the Apple Support Community would be able to help me with my problem... however, no one replied (see original question). I then called Apple Support and they too could not answer my inquiry. Yes, I probably did not describe my problem with the correct terminology (I am a retired homemaker and not a computer expert). However, I was determined to figure out why I kept getting these little "boxes" of options... yes, I did not use the right terminology because I didn't know what it was; but I would have thought an Apple Expert could have figured out what I meant.
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I am attaching the Diagnostics data below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron N7010
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0016AA9C0126E318
Current user is not an administrator.
The current local date and time is 2012-07-05 11:42:18.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod (5th generation) running firmware version 1.3
Serial Number: 8L643QK9V9R
iPhone 4 (CDMA) running firmware version 5.1.1
Serial Number: C8RG57F0DDP8
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

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Sorry for the tedious detail. Anything revealing there?
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Hello atef from egypt,
Thanks for using Apple Support Communities.
To help resolve this issue where your computer cannot connect to your AirPlay-enabled device, please follow the information outlined below.
Wi-Fi Connection
If you are experiencing intermittent playback or significant network lag with AirPlay, it could be due to a weak Wi-Fi connection, interference, or the distance between the Wi-Fi router and your AirPlay-enabled device.
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booya!

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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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