Won't load, computer does nothing

well, from reading some posts here it sounds like the shuffle has some major issues...maybe not representative of all shuffle owners, but still, this is a lot of problems for a product that's supposed to make life easier/more enjoyable.
anyway, I loaded the iPod software before inserting ipod, like is said in the instructions. the program said it installed successfully, but never said anything about connecting iPod. I went ahead and connected the shuffle and turned it on. computer didn't do anything...no messages about new device detected and no icon for the ipod on the desktop. Opened itunes...I was running 4.7 at the time. clicked on preferences-ipod...it said no ipod connected. I know for certain it was connected as it had fully charged by this point.
So, downloaded itunes 5. still nothing. downloaded latest ipod updater, still nothing. software loads successfully, restarts the computer, but never any message about ipod being detected, no icon, and no recognition of ipod by finder or itunes. I'm going to try the cable extension idea tonight, but I am pretty sure the shuffle was fully connected.
I am running an eMac with OS X 10.2.8, but I just got tiger last night and plan to install it tonight. Will that make things better or worse? I don't know. I first tried plugging in to the usb ports on the keyboard, but after reading some posts here found that I would need to use the high powered usb port on the body of the actual eMac. I think it's fully connected, but the cable will tell me that for sure tonight.
Should a simple device like this be so complicated? I am so frustrated right now I feel like throwing the stupid thing away. I got it free for winning a contest so returning it is not an option. Lame.
Any help/advice welcome and appreciated. I know lots of people are having similar problems.

thanks everyone. I figured out my problem. Picked up a usb port extender from radio shack for 8 bucks and it helped the iPod link up. everything works now.

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Won't load, computer does nothing

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