Wont recognize wireless extender, wont recognize wireless extender

we recently installed a wireless router extender obviously to extend the wireless range on the computer.
Although I went through all the steps, every time I try to use the internet I get "you are not connected to the internet" although I can see the network clearly.  I have to revert back to the original wireless network to use the internet.  This does not help me when I need to be "outside the range" and use the ext network (which is also faster and stronger).  Are there settings I need to change, use?

In Airport Utility, under Manual > Wireless: Do you have the “Allow this network to be extended” checkbox?
http://support.apple.com/kb/HT4259

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