Word 2007 and volatile user

Guys,
I did not know where to ask. We use volatile user and I have a problem with word 2007. I can't get word to hold the settings, toolbars etc. I was able to change normal.dotx, and that's fine in regards to the page formating, but I can't make word 2007 to remember its layout. I even copied the profile to the default profile, which worked with word 2003. Please advise. Thank you.

Jakub,
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    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\HID\Vid_x
    xxx&Pid_yyyy\<instance_ID>\Device Parameters
    VScrollHighResolutionDisable = 1
    HScrollHighResolutionDisable = 1
    However i cant seem to find 
    VScrollHighResolutionDisable = 1
    HScrollHighResolutionDisable = 1
    Am i suppose to Create them? Are they Dwords? or what If anyone could please message me on Skype Aaronroy12 if you have a Solution because i looked into everything under HID and
    havent found anything! I dont really need the Other things that kinda broke it again i only need to Fix it to play Games in which it Messes up on!

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