Word 2007 PDF! Bug im Reader 9.3.2?

Hallo,
ich habe mehrere Word-Templates, die ich als PDF speichern möchte.
Das klappt soweit auch alles mit "als PDF speichern".
Nur stürzt mir der Acrobat Reader meistens ab,
wenn ich dieses versuche zu öffnen (Acrobat Version 9.3.2).
Das Problem dabei ist, dass ich nicht lokalisieren kann,
wieso der Reader abstürzt. Alle Bilder habe ich bereits (zum Test) aus den Word entfernt ... selber Fehler.
Außerdem ist merkwürdig, dass das PDF manchmal beim 1. öffnen zum Absturz führt und manchmal auch erst beim 10. mal.
Jedes andere PDF funktioniert dabei ohne Probleme. Nur die mit Word erstellten PDFs erzeugen einen Fehler.
Das PDF habe ich bereits auf anderen Rechner geschrieben und dort geöffnet ... selber Fehler.
Einmal hatte ich fünf Minuten gewartet, nachdem der Reader keine Rückmeldung mehr gegeben hat und dann die Fehlermeldung
"Fatal Error: Acrobat failed to connect to a DDE server" bekommen.
Ich weiß, dass das PDF per Drucker zu schreiben nun nahe liegt (Distiller, Ghostscript, ...).
Das schwierige hierbei ist allerdings, dass dieses Problem auf einigen huntert Rechnern in einem Unternehmen mit festen Programm-Vorgaben besteht. Auf allen Rechnern eine andere Softwarelösung zu installieren ist also sehr zeitaufwändig.
Vielleicht hat ja jemand eine Idee?
Vielen Dank und schöne Grüße,
Matthias

Hi,
auch ich erzeuge meine pdf-Dateien mit WORD 2007. Den von Dir geschilderten Effekt habe ich dabei bisher noch nicht beobachten müssen. Allerdings benutze ich den Adobe Reader 8.2.2.
Ich habe ausserdem gesehen, dass Du Dich bereits im internationalen Forum umgesehen hast. Bist Du dabei auch auf diesen Beitrag gestossen, der ggf. mit Deinem Problem zu tun haben könnte?
http://forums.adobe.com/message/1877300 mit den verschiedenen Lösungsvorschlägen bzw. weiterführenden Links.
U.U. ist vielleicht der Rückschritt auf Version 8 im Augenblick noch die bessere Lösung.
MfG
Hans-G.

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    Repeat find until you hit 2 open tags in a row.  Then you just have to figure out where to put the closing tag between them. 
    Look for other tags before and after a proper closing tag so you can match the problem area to a good area.
    Discussion by many affected people, a couple in discussions are also fixing problem if Tony’s fix doesn’t work
    http://social.answers.microsoft.com/Forums/en-US/wordcreate/thread/581159d0-9ebc-4522-b30c-53e33e8268e1
    Document Recovery
    http://www.wordarticles.com/Shorts/Corruption/Formats.php
    This page has the most readable description of Word file structures, DOC and DOCX, I have seen so far
    The logical structure of a Word 97‑2003 format document is one of a series of elements arranged in a hierarchy, much like a mini file system. As an example, here is the structure of a simple Word 97‑2003 (.doc) format document:
    MyDocument.doc
    1Table
    *CompObj
    Word Document
    *SummaryInformation
    *DocumentSummaryInformation
    The physical structure of the complete file bears little relation to the logical structure; it is, again, of a proprietary design, a compound, or structured storage, file. Briefly, and loosely, the separate logical elements of the file are broken up into
    blocks; these blocks are treated as individual units, which units are then organised without regard for their logical arrangement, and catalogued, catalogue and organisation detail being held alongside the blocks themselves, to enable recombination into logical
    components when necessary.
    Just to give you a flavour, here are some views of three small parts of such a document, viewed in a hex editor:
    Views of a Word 97-2003 format Document
    The logical structure of a Word 2007 format document is one of a series of elements arranged in a hierarchy, much like a mini file system. As an example, here is the structure of a simple Word 2007 (.docx) format:
    MyDocument.docx
    _rels
    rels
    docProps
    app.xml
    core.xml
    word
    _rels
    document.xml.rels
    theme
    theme1.xml
    document.xml
    settings.xml
    fontTable.xml
    webSettings.xml
    styles.xml
    [Content_Types].xml
    As briefly as before, the [Content_Types] file and the _rels folders, along with the subordinate files therein, contain information about the logical structure, and the two files in the docProps folder contain much the same as the two Information files
    in the old format. The document.xml element within the word folder holds the bulk of the document content and the other files within that same folder hold formatting details.
    So, you might say, the internal structure of a document has changed a little, so what? There are, however, other changes that make a bigger difference. The first is that, although both logical formats are conceptually similar, they are wrapped up in
    completely different ways to make a single file. Instead of the proprietary physical structure used for Word 97‑2003 format documents, a fairly standard, and open, Zip Archive format is used for Word 2007 format documents. The second change is that instead
    of using obscure binary codes, everything in Word 2007 format documents, well almost everything, is held in XML format.
    All data held as XML? In a standard Zip Package? It should be much easier to work with, then? Judge for yourself; here are some views of parts of a Word 2007 format document taken from a hex editor:
    Views of a Word 2007 format Document
    FreeFileViewer – reads 100+ text, Office, audio, video format file types – Can open some XML tag error files
    http://www.freefileviewer.com/formats.html
    Can't open Word file due to undeclared prefix, Location: Part: /word/document.xml, Line:91, Column: 49921
    The most likely cause of your particular problem is that you are missing a
    schema prefix reference within the opening <document ...> XML tag (usually the second one). Different
    schema references are required for various types of specialty content. Here is a sample opening <document ...> tag with a large number of various schema prefix codes. If I remove one or two of these, i can reproduce
    your error message.
    <w:document xmlns:ve="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:r="http://schemas.openxmlformats.org/officeDocument/2006/relationships" xmlns:m="http://schemas.openxmlformats.org/officeDocument/2006/math"
    xmlns:v="urn:schemas-microsoft-com:vml" xmlns:wp="http://schemas.openxmlformats.org/drawingml/2006/wordprocessingDrawing" xmlns:w10="urn:schemas-microsoft-com:office:word" xmlns:w="http://schemas.openxmlformats.org/wordprocessingml/2006/main" xmlns:wne="http://schemas.microsoft.com/office/word/2006/wordml">
    It's impossible to blindly say exactly what you are missing but if you post an unadulterated copy of your document to a public file area (as noted above) and post the location back here, someone may be able to help. If you are going to go this route, send
    a copy that has not already been subjected to repair attempts.
    FWIW, while it may be hard to determine exactly which schema you may be missing, I do not believe that having extras causes any problems.
    BTW, you don't actually have to rename the DOCX file extension if you have an archiving program. I use WinRAR and simply
    <right-click>, Open With... to expose the archive.

  • Adobe does not recognize footers in Microsoft Word 2007 to PDF

    I have copied and pasted the details, below, from a previous message I have sent out to an assistive technology listserv.
    I am encountering this problem with various builds and versions of Adobe Acrobat:
    Acrobat X on a Windows Vista 64-bit build (note that this is the best Acrobat I can install on Windows Vista, Adobe Reader XI is not even supported)
    Acrobat X on a Windows XP build, sorry, do not know the bit count (it is my work computer so I can't upgrade anything)
    Acrobat 9 on a Windows 7 64-bit build.
    I have also encountered and checked into whether or not the PDF reads (and does what I want it to) in JAWS 14, latest update (Feb 2013). We encounter the same problem with JAWS and this morning found out that there is a conversion error between Word and Adobe. (See this post, where the ---- are).
    Summary, I have spoken with JAWS, put out a support ticket with NVDA via e-mail, spoken with Microsoft, and tried to communicate with Adobe about this issue for help and Adobe is refusing to help. The other places tried everything they knew but they could not get it to work. I even tried to strip all the page numbers from Word and number using Adobe's page numbering feature, but that was not successful either because I cannot use Roman numerals.
    I would appreciate any feedback the Adobe Forums can give me; please note that I cannot post a sample document at this time as the only document I have is a private work document (cannot share those by policy, so I will have to make up a fake document if I get the time and energy).
    Thank you very much for your time and expertise. The pertient info is above and below in "Original Message" and "Activities section" - the other information is there if you'd like to look. And to provide feedback to Adobe about things I think they could improve, since they will not let me email them directly.
    ----Original Message----
    My question concerns the reading of Footers / Headers in Microsoft Word 2007 and Adobe Acrobat (headers/footers designed in Microsoft Word 2007 and then converted to PDF with "Bookmark" checked in Adobe Acrobat conversion settings).
    The document is a word document containing 50+ pages. There are 12 pages of "front matter" that are marked with Roman numerals. Subsequently, the body text of the document has an Arabic number (1, 2, 3, 4, etc.) in the bottom right corner. Footers are used properly in the document. All Table of Contents links, which do link to both headings in the "front matter" and to headings in the body text, are picked up properly. Literately, the only thing not reading on the document are page numbers (the Word Status bar is reading its page numbers, but the page numbers in the footer are not reading).
    I then need to convert the document to Adobe Acrobat PDF. Granted, I have a full copy of Adobe Acrobat X available to me, and my various assistive technologies have always functioned better when opened directly in Acrobat (rather than Adobe Reader). So, I set the accessibility options (from Word) properly, asking it to bookmark Headers and Footers as appropriate, thinking that this will pick up the page numbers and make them read as the bottom right corner of my PDF.
    All links work in Adobe to navigate by section/heading. All figures are alt tagged. Everything is perfect - but the one thing that NVDA won't read are the page numbers. Visually, the page numbers are there on the document, but NVDA won't pick them up. Additionally, I also changed the appropriate page numbers in Adobe (Page Thumbnail Pane, on the Navigation Pane I believe it is called) - to reflect the section where it is Roman numerals and Arabic numerals. This did not help, and for what it is worth, I cannot get NVDA to voice when I am in this pane, so I don't seem to have a chance of getting the page number info from there.
    NVDA reads the document just fine except for the above-mentioned snare. However, when it reads, it will go to the next page, and say, "Page 2 of 54, (page text), Page 3 of 54 (page text)," etc. when I will need it to say Page ii of 54 (page text), Page iii of 54 (page text)," and so on, changing to "Page 1" when the Arabic numbers are used.
    I know that the Page Label issue is part of Adobe's issue, with them not releasing the PageLabel aspect. (I have looked through some NVDA tickets). I do not know how to put a "changeset" into my copy of NVDA though, or even if it would help (I have no computer scripting skill). The easy answer would be to upgrade to Adobe Reader XI and see if that helps, but I don't have the ability to put it on every computer I use, and *I need this file to read consistently across multiple versions of Adobe* (including Adobe Reader/Acrobat 9, X, and XI). (This file is also going out to people who may not have the latest version of Adobe, but are also running some copy of NVDA, either a portable or a full install).
    Is there any way to pick up the Footers with page numbers voicing in NVDA, and/or have it read the user-editable page number box that is on Adobe's Toolbar (next to the 1 of 54 parentheses). This user-editable box, to jump to page numbers, reflects the Roman numerals I have loaded into the pages of Adobe. When I press Ctrl+Shift+N in Adobe, I can also go to the appropriate page (if I type in iii, it will take me to iii, if I type in 34, it will take me to the Arabic number 34 -- NOT the 34 of 54, which would land me on a different page. And I want to land on the page that has the Arabic 34, so that's functioning fine.
    I just need the page numbers in the footer to voice, "Page iii," or "Page iv," or "Page 29," etc. If I could get NVDA to do that, I could say to viewers of this document, "If you are using NVDA, remember to Ctrl+Shift+N to get the GoTo Box, then type in the page number you want if you cannot follow a link or a bookmark." This document is *very* accessible in my opinion with lots of ways to navigate...the only aspect of navigation that isn't being picked up are those footer page numbers!
    I do have my Document Formatting settings on the NVDA menu set to "Report Headers," but that does not seem to help in either Microsoft Word 2007 or Adobe Acrobat. I have even switched the page numbers from the footer to the header to see if that would help and it didn't.
    ----Activities I have done today----
    I spent over an hour on the phone today with Freedom Scientific (makers of JAWS) trying to troubleshoot this. We discovered that Footers will not read very well in JAWS and Microsoft Word 2007 (only solution is to stop reading document text and read Virtual Viewer text briefly, then go back out to document text, then back into Virtual Viewer which is NOT an acceptable or accessible solution whatsoever -- too much work for someone trying to read the document) -- and then we also discovered that:
    Upon conversion from Word 2007 to .txt file (.docx to .txt), there are no alt tags for the figures in the document, or page numbers.
    Upon conversion from Word 2007 to Adobe Acrobat X then to .txt file, every insert of a page number and footer is replaced with the same alt numberpad numerical code: the one that generates female. ♀No wonder JAWS and NVDA are skipping this, neither understand how to communicate it.
    On the advice of JAWS Technical Support I contacted Microsoft Accessibility Technical Support and spent an hour on the phone with them. They say that unless Adobe can find a solution, it appears that it is impossible for Microsoft products to read the footer if JAWS was unsuccessful doing what I wanted it to do. The document/footer in question includes about 12 pages of front matter (numbered in Roman numerals) and 44 pages of body text (numbered in Arabic numerals).
    I kindly explained to the Microsoft Support Agent that I found this issue hard to believe, although I understood. Sighted folks have the ability to make their documents look quite professional and that is the caliber and quality of documents anticipated from everyone, especially college students graduating from school, or job applicants. That a coding issue prevents the footer from being read properly, except in Edit view, is disappointing. The representative was with me 100% of the way. She completely understood where I came from. And yes, when I am designing the document myself, I know what I put there (or I pretty much do, anyway). But if I recieve a document, it is much harder to tell what is really there or not, or how the page numbers really lay. And this is confusing as heck, believe me.
    I then called Adobe Technical Support, after having a brief online chat with them. Granted, I had to leave the chat in the middle because I got interuptted by something that was high-priority, but the woman chatting from Adobe says that chat is only for installation issues, and I will have to pay to open a support ticket. Excuse me? I have paid a hefty sum of money for Adobe Acrobat 9 and Adobe Acrobat X (work paid for the other Acrobat X copy). I deserve this problem to be troubleshooted for free. There was even a statement on the Adobe Acrobat X website that said Acrobat X users didn't have to pay for support, but Reader users did.
    ----Slight bit of rant and constructive criticism----
    In speaking with Adobe Technical Support, I had to wait on hold for 30 minutes before my call was answered, and then I had to consent to being on hold countless times and had to answer, "Yes, I am converting from Word 2007 to PDF using Adobe Acrobat X" at least 6 times. The representative would put me on hold, then ask me the question, then put me on hold again, repeated 6 times over 45 minutes. At the end of 45 minutes (1 hour and 20 minutes of wasted time by now, that I must justify to my employer) - I told the representative I wanted to speak with his supervisor immediately, I did not care if he was trying to fill out a support ticket (and putting me on hold at least 4 more times in 10 minutes while he claimed he was filling out the support ticket) - and finally he put me on hold again and gave me to a very helpful supervisor. Within 6 minutes of speaking with the supervisor the supervisor had my support ticket filled out and I should recieve a call from Adobe within the next 30 minutes if his estimation was right (he estimated two hours, but it's been an hour and a half).
    I have yet to know what can be done about my document. Freedom Scientific Technical Support is closed now for the day and I need to work tomorrow and Friday away from the phone. As I stated to Microsoft Accessibility Support, I truly feel that Adobe should read the page footers, every document says that Adobe should be able to read the page footers, and I feel slighted that as a person who uses assistive technology, there is some glitch that isn't making this happen. I am not blaming a specific place per se, except I am a little frustrated with Adobe especially since they have not gotten back to me, and I am frustrated with their customer service. JAWS customer service and Microsoft customer service were both exemparly, and I cannot say enough good things about them. My wasted time with Adobe however, that was disrespect in my opinion. And I certainly will not pay to open a support ticket, and my workplace has a site license. They've paid enough already.
    If you've read this far, thank you. I look forward to replies, or at least understanding. And if anyone has ideas, I'd appreciate it very much (yes, I have tried taking the page numbers off and using Adobe's page number feature, but that would not allow Roman numerals. Only Arabic.).

    Greetings NoNameGiven,
    If I understand the problem correctly (I’m not sure I do) you would prefer ‘iii’ to be read as “eye eye eye” rather than “three”? The alt text property is the only way that I know of to make this happen. Hope this helps.
    a ‘C’ student

  • Word 2007 - Save as Pdf gives error - This file is in use by another application or user

    I have MS Office 2007 Small Business.
    For months I have been using the "Save as PDF/XPS" option to save my word documents as PDF files.
    All of a sudden, when I click on the publish button within the "save as PDF dialog", I get the error:
    "This file is in use by another application or user."
    - I have tried creating a new word document and I still get this error when I try to save-as pdf. 
    - I have tried opening a document that previously was able to be saved-as-a-pdf, and it no longer works either.
    - I have tried saving from other office applications (excel, powerpoint) that also get errors now.
    I have not personally installed any new software that I recall between when this worked and stopped working for me.
    As far as I can tell there have been no updates explicitly for save-as-pdf in office.
    Is anyone else seeing this problem all-of-a-sudden?
    Thanks.
    jlk

    I just encountered this problem while trying to save a pdf from Excel 2007.  I had recently updated to Adobe Reader 9.1.
    I received the same error message you're reporting here when I went to Word 2007 and tried to save a pdf file from it as well. 
    I uninstalled Adobe Reader 9.1. 
    Reinstalled the Office 2007 pdf plug-in
    Successfully created pdf files from word and from Excel (which is what I needed to do in the first place).
    I then reinstalled Adobe Reader 9.1 so I could read the PDF files I had just created in Excel and word.
    I then tried to create pdf files from word and excel.  Error messages are back and I'm unable to create pdf's from word or excel.
    So.. why does Office 2007 pdf plugin not work when Adobe Reader 9.1 is installed?
    Frankly I'm getting tired of uninstalling Adobe Reader 9.1 every time I need to create a pdf file in Word or Excel.
    Bry

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