Worflow failed to get user profile for user

Question

I have a workflow that sends an email to a user.  In the workflow email, one line has the lookup [%User Profiles:Name%], with Return field "As String" of the list item Field "Account Name" with Value "Current Item:Created By".
This workflow works for everyone, except it Errors when one user creats an item in this list.  The error is "Workflow failed to get user profile for user...  System Account - An error has occurred in Workflow Name"
and more detailed error found in logs: "AutoStart Workflow: Microsoft.SharePoint.SPException: Recursive workflows are not permitted.     at Microsoft.SharePoint.Workflow.SPWorkflowAutostartEventReceiver.<>c__DisplayClass1.<AutoStartWorkflow>b__0(SPSite
superUserSite, SPWeb superUserWeb)
System.InvalidOperationException: Workflow failed to get user profile for user:domainName\username.     at Microsoft.Office.Workflow.Actions.UserProfileHelper.GetProfile(String propertyName, String user)     at Microsoft.Office.Workflow.Actions.ProfileHelperBase.GetProfileString(String
propertyName, String userOrOrganization)     at Microsoft.Office.Workflow.Actions.GetUserProfileActivity.Execute(ActivityExecutionContext context)     at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(T activity,
ActivityExecutionContext executionContext)     at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(Activity activity, ActivityExecutionContext executionContext)     at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime
workflowCoreRuntime)     at System.Workflow.Runtime.Scheduler.Run()  "
When I run "get-addomain -identity [FQDN]", I noticed that our DNSRoot has a totally different name than our NetBIOSName, so I followed this article and made sure to set netbiosdomainnamesenabled to TRUE:
http://meandmysharepoint.blogspot.ca/2012/09/netbiosdomainnamesenabled-and.html
To give you an idea of our setup, our DNSRoot is "abc.domain.com" and our NetBIOSName is "TESTING"; 2 totally different names.  When I run "get-addomain -identity [FQDN]", the Name field is: "abc" (just the first
part of the DNSRoot); therefore, when I look up this user's profile in Sharepoint Manage User Profiles, his account shows as "abc\username" when it should be "TESTING\username".
I did an IISReset, and I ran a Full Profile Sync. But the workflow still Errors for this user.
Any ideas how to fix this?  Should I delete MySites and User Profile Service application and recreate them?
Any tips would be appreciated.
thanks!

Answer 1

Hi,
According to your description, my understanding is that the error occurred when sending an email to the user in workflow.
Did you delete the existing Connections before setting NetBiosDomainNamesEnabled?
If not, I recommend to delete and recreate your AD connections, then set NetBiosDomainNamesEnabled to true.
Or you can delete the original User Profile Service Application and create a new one, then set the NetBiosDomainNamesEnabled to true and start the User Profile Service Application
 synchronization.
More reference:
http://social.technet.microsoft.com/wiki/contents/articles/18060.sharepoint-20xx-what-if-the-domain-netbios-name-is-different-than-the-fqdn-of-the-domain-with-user-profile.aspx
Best regards.
Thanks
Victoria Xia
TechNet Community Support