Work flow in CRM

Question

Hi Expert,
Need to info related Workflow in CRM like T code, standard workflow, scenario etc.
Regards,
AK

Answer 1

hi
well usage in real time scenario.
i will give you an instance of what i have implemented in one of my project.
lead management comprises of creating lead,managaing lead,their statuses from open to in process to  won by sales
so there is a complete sales cycle which has to follow if a Lead has to be won.
first of all we use lead object in workflow
which is BUS2000108,
then we use this lead object to drive it from open status to status till lead is finally won.
there is alwasy ssome action at each and every status.
for instance we have following status of lead to manage
open
in process
cancelled
won
lost
and there are number of reasons for each and every status.
let us say whenever we create the lead it is open by default,
so the status is changed to in process whenever some documents of the prospect is submitted to the designated authority,
after it is in process it may be cancelled or lost or won depending upon the reasons we have for the every status to which we are changing the lead,
this way you see the workflow works in a very dynamic environment,
everytime the prospect is changed,its products are changed and requirement is also changed but still the basic things that we have to use like statuses and the reasons associated with them still remain the same
so we use the basic data to process the lead from open to the complete status.
always remember the workflow should never be statutory like it is working under certain set of conditions ,instead it should be fully equipped to meet uncertain situations and challenges,thats why it can be called dynamic.
so thats the process of the workflow we concentrated on
hope it clears the application to you
best regards
ashish