Workflow not routing to agent specified in partner profile

have included below notes regarding the mis-routing of workflow messages of "translation error" STATUS message idocs that are uploaded into R/3.
The testing that I have been performing has been in Development System. The first thing that I check is that the Partner profile parameters are set to send the STATUS message type idoc to an agent via t-code we20. This agent does exist in the organization structure found at t-code ppome. I have been using the logical system (partner type LS) user=GEIS, inbound parameter message type=STATUS, message variant=AP, where myself is setup as the agent to receive workflow.
When processing an inbound STATUS idoc containing an error code of "05", meaning that translation failed on the outbound corresponding idoc (e.g. invoice, desadv, etc.) in the EC subsystem, workflow should be triggered and route the message to the agent specified at the message type level of the partner profile. In the event that an agent is not configured at the message type level of the partner profile, then the workflow message should be routed to the agent specified at the partner profile global level. However, in the event that an agent is not specified at the message type level or partner profile global level, then the workflow message should be routed to the IDOC Administrator, which is configured in t-code we46.
The results of my testing has been that regardless of the agent configuration set at the message type level or partner profile global level, all workflow messages are routed to the IDOC Administrator configured in we46.
The request is to have development work completed so that error STATUS idocs can trigger workflow messages that will be routed to various agents for resolution, versus workflow messages being routed just to the IDOC Administrator - which is how it is working today.
I would greatly appreciate for your immediate response.
Regards,
Shankar

Hi Stacey
If DEV is working and PRD is not have you gone through and compared both and ensure latest MSMP configuration in PRD has been activated?
Also, is the approver COCHGG00 also the Role Owner?
Are you able to show you MSMP configuration? It's makes sense to analyse the log in the context of your configuration. E.g. does the Z_ADDTNL_ACCESS_PATH path have two stages: Manager and Role Owner of which there is a routing rule on the Manager approval to go to the NO_ROLE_OWNER path where the business role has no role owner?
Regards
Colleen

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