Workflow PR-Next level pop-up for release

Dear All,
I am working on PR release through workflow, with three level release codes. I need your help in setting:-
Example:
In case PR received through workflow at 1st level for release code Z1, and if he could not able to release it within 5 Min, PR/task should be forwarded to next 2nd level for release Z2.
And in case 2nd level do not release within 10 Min, PR/task should be farwarded to 3rd level for decision
etc etc
It is some thing with lastet End, Request Start, Latest Start & Request End , but could not able to understand how to work with them in case of above situation.
Any tips/link/document would be great for me?
Regards
Aamir

Hi Ratnakar,
i have facing same issue with workflow outlook mail notification..
plz give me u r number and mail id.
u r staying in Andrapradesh.
Regards
Srinivas

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