WRONG AMOUNT BILLED

Talked to Lindsey in Loyalty department on 6/2/2015 who stated would credit my account within 3 business days. This account was billed in error the amount of $434.31 because someone at your company changed my services and terminated my old service without my authorization. Lyndsey did the research before giving me this credit information which would be backdated to April. I waited until 6/12 and still no credit from comcast. Spoke to another individual on 6/12 who said i would not be credited for 4 to 6 weeks. The amount charged made my account short so that i could not make my house payment on time. This resolution was unacceptable so i revoked the charge and it was returned by my bank. Lyndsey stated that i would be charged $130+ monthly with no contract and this would include my cable service and internet which she said was a preferred package. I agree to pay what i should have been charged and what i have been paying for the last several months which is $130.10 a month but i will not pay the erroneous amount billed in the amount of $434.31. If i do not get the credit back into my account by end of June i will be consulting with my attorney and discontinuing my service. THIS IS NO WAY TO TREAT CUSTOMERS AND ESPECIALLY LOYAL CUSTOMERS WHO PAY ON TIME EVERY MONTH AND WHO TOLERATE SUBSTANDARD SERVICE ON A DAILY BASIS. Ruth Mascarenaz

My concerns were addressed very efficiently by Mr. William Ward of your support group. I was advised of the amount I needed to pay after all the adjustments and corrections were made and he advised me to pay $283.12 on 6/26. I called to make a payment on 6/26 from work but was told I would be charged an additional $5.99 to have my payment processed over the phone. I have now paid the amount I was told today online and there is still a balance reflecting which i do not understand. I have made payments on time every month so at this point in time i should be owing nothing as you can check your records of my payment history. My payment of $130.10 was deducted from my account in May as usual and the amount of $283.12 i just paid should cover June and July and this should be sufficient until my next billing cycle in August. Why is there still a balance showing? Am i going to have to continue to dispute the billing every month from this point on?????

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