Wrong invoice, no support

Hi all
I am quite disappointed about apple's support.
I received an invoice by email three days ago for an app which I have never bought at the iTunes store. Therefore, I immediately tried to contact Apple by phone but if you choose the iTunes option, the automatic voice requests you to enter any support inquiries in written form by using the support page on the apple page. No phone support is given.
Therefore, I entered the support request two days ago. Although Apple promises to give a feedback within 24 hours, I have not received any answer until yesterday, so I created another support request but still no answer.
I am very disappointed about Apple's customer policy. Are there other members which made the same experiences?

Hi Alin,
Welcome to the Adobe Forums!
Please, allow me to get in touch with you by email regarding your query.
Thanks.
Arnaud.

Similar Messages

Incoming Payment Applied to Wrong Invoice can not be unapplied

Hi:
A Very annoying missing functionality in SAP Business One Payment Entry screen.
When you receive a payment (Incoming payment) - for a customer and apply to an invoice - but later realized that it was applied to a wrong invoice and we need to cancel the application of the payment and re-apply to a new invoice - the solution given to me by the Support Center is to cancel the payment altogether and re-enter the payment.
This will create unnecessary entries in to the customer ledger and the statement will look very odd with those entries.
I believe that this is a very genuine requirement and it is being addressed by all the small end software (like Tally, Pastel, Quickbooks etc) - when the customer moves from one of these software to SAP B1 - they expect small things like this is taken into consideration
Regards
Manian

Receivable adjustment works like this:
Current situation:
Customer                        Revenue                               Receivable
100 |                                  | 100                                100|
After receivable adjustment, it looks like this:
Customer                        Revenue                               Receivable                  Bad Debt Expense
100 |                                  | 100                                100|                                        |
                                                                                        100                        100
Receivable adjustment does not adjust the customer balance/open items. It only takes $ from the receivables and moves them to a separate g/l account.

Adjustment to wrong invoice

Dear Experts,
One of our client has posted wrong invoice amount.i.e the actual entry was like
DEBIT TRADE RECEIVEBALE (CUSTOMERS)      10,000.00
CREDIT SALES REVENUE:           10,000.00
actually they didnt detect vat for this entry and this entry they have posted in november 2011, n this month is closed already. Now they want to rectify this entry to correct this entry actually it must be
DEBIT TRADE RECEIVEBLES (CUSTOMERS)      10,000.00
CREDIT SALES REVENUE           9,090.91
CREDIT VAT PAYABLES (10%)           909.09
now system will directly wont allot do the below entry since both r auto posting gl accounts.
DEBIT SALES REVENUE      909.09
CREDIT VAT PAYABLES (10%)           909.09
How shall proceed with this case.
Hoping for a solution from u all.
Thanks in advance
Regards,
Hemk

Hi,
Please let me know the following:
The entry posted by customer is in FI or it is routed through SD?
If through SD then please cancel the invoice and create new one where you have VAT in the condition type, if it is done in FI then reverse the document through FB08 and in reversal reason select 02 and then post the correct one
If this is also not possible then use F-02 click on Post with reference and click on Negative amount this will post an accounting with negative amount and then you can post the correct document.
Hope this helps!!
Br,Vivek

Wrong Pro Application Support version installed

after recently doing an archive/install I am unable to launch Logic Pro 8
i get this error;
Wrong Pro Application Support version installed
This version of Logic pro requires Pro Application support 4.0 (687.0) or newer
ProKit: 672.5 (BUILD 4A86)
I am unable to find an active download link to Pro Application support 4.0
any suggestions?

ok got it, thx.
now a new problem...
when I try to select a destination disk
the startup disk is not available
error says;
"You cannot install Pro Application Support on this volume.
There was an error while evaluating JavaScript for the package."
I wish i could afford a new machine right now.
resurrecting this one has become a part time job.

Wrong BIOS in support page for Satellite A300D

Hi all,
half hour ago i was searching a driver for my a300d and i found a new bios version 2.80-win64 10/02/12
latest bios is 3.30 back in 2009
new versions are always with biggest numbers ..and never after almost 3 years
i'm not stupid enough to try this "new" bios, but there is plenty of fish :)
i hope someone from toshiba service support check this
thanks and sorry for my english
*problem is solved..there is no more version 2.80 in download list...thanks*
Message was edited by: rata

Hello rata
I dont know what was wrong there but I hope everything is OK again.
Have you found latest BIOS update?

Wrong Invoice reverse date

Hello,
according to update profile settings invoice is posted to FM by due date.
When posting invoice reverse due date is copied into reverse document, but into FM reverse document is posted by posting date.
So I have problem, when Invoice was posted into 2008-12-30 with due date 2009-01-15. In FM it appears as commitment budget document in 2009-01-15.
Reverse document was created, and in FI it is clearly posted into 2008-12-30 with due date 2009-01-15, but in FM it appears in 2008-12-30.
Any one has any idea why update profile does not work for reverse document?
BR,
Lauras

Hello, Eli,
the problem is similar, but not exactly the same.
It allways creates reverse document with wrong dates for FM. And our documents are posted in FI, not MM. I've tried to delete documents from FMIFIIT, but I get error mesage for budget address which is completly different from documents I try to delete...
BR,
Lauras

Wrongly Invoiced in Credit Memo

Hello Gurus,
we are creating an Credit Memo Using "MIRO".
we wrongly debited to the customer and credited to GRIR Account.
Posting Keys Used(21-for customerr and 96- for GRIR account.
Actual Payment to be sent is "$8700.00"
By doing this transaction which we wrongly debited the customer is $625.
And we had sent a check for $8075 which he already cashed it.
Now i need to know how do i reverse the transaction of wrong debit and credit and send a fresh payment for $625.
when i am trying to do manual adjustments to the GRIR account i am getting error "can only be posted to internally in code"
please advise me in this regard.
thanks,
anand

Hi Anand,
Basically you cannot post to an GR/IR account manually.
If i understand correctly, you want to deduct $625 from your vendor invoice of $8700 & wanted to pay him the net of $8075.
In this process during initial credit memo creation you credited to GR/IR account wrongly, instead of specifying an Exp account.
If this is the case, then
1.Reset the cleared items (Hoping that the payment run of 8075, had cleared your invoice and credit memo) T.Code : FBRA.
2.Reverse your FI document (that got created during MIRO)
3. Re-book the Credit memo, with correct Credit to appropriate account.
4.Manually clear the Open items (Invoice,credit memo against payment).
Hopefully, i am in line with your query.
If not please give some more details.
Thanks
Kalyan

Cannot download invoices - terrible support.

In my billing history the recent invoices download links completely missing.
Just received "Your statement is ready" from [email protected], but I cannot download the invoice because there is no download links.
I've already opened a support ticket 1 month before (!!!), still they cannot solve my issue.
Where can I get real support for billing problems?

Hi stmarti,
For this kind issue, I would suggest open a ticket from azure portal and select billing type, this is the real support for billing problems, please try again.
Best Regards,
Jambor
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

Wrong invoice

Hi, we have problem with one invoice. It is wrong, it is includes VAT, why ? Invoice number is: 614332260
Waiting for your kind reply.

This forum is not a good way to resolve billing issues. You need to contact Adobe Customer Service directly.

HT201303 I have been debited money for an App I did not purchase, however where do I complain all Apple provides are generic answers and nowhere about wrong invoices

I have received an invoice for an app I did not buy. I looked at it but at no time confirmed the purchase by using my password - how do I get reimbursed or even where do I complain - all I get are generic answers about protecting my password.

Right. So you're telling me that Apple has left someone in charge who is totally screwing their customers' experience and no one at Apple will help reign them in and set them straight?
I guarantee you that she's not the only person who's had this experience and it **** well sours me from buying another iPhone if I know it won't be taken care of if something goes wrong.
I've posted this to let Apple know there's something woefully wrong with their partner and to get that fixed as well. I know Vodafone is the one I'm supposed to deal with; I just want that to be improved.

What's wrong with skype support?

Hi, I bought a subscription to call Finland, so I can call my 87yr. old mother. Worked fine for few months. This summer we took a trip to Finland to go see her. When we got back I tried calling her with Skype and her number was blocked by Skype. I contacted their support and they assured me this block would be taken away. I tried calling later againg and it was back. I now received email from Skype saying her number is blocked and I can't call it anymore with Skype???? I was told on the chat line it's because "fraudulent use" ??? My mother has not received any strange phone calls and she does not have a computer. I would sure like to talk with a supervisor, but even after requesting this on the chat all I get is this email giving me no reason why her number is suddenly blocked. This is VERY strange behavior by the Skype customer support. As a consequence of this I lost $4.99 on my subscription for not being able to make calls to my mom. I have now cancelled my subscription. Has anyone else had a similar situation?

Sorry to hear about your experience suffering from our ongoing anti-fraud activities. We take the security of user accounts and their product use very seriously which is why the number you were calling had to undergo an investigation. We've concluded that investigation and you should be able to call the number again now.
Please also check your personal messages here on the community (the envelope icon on top right) for more details in a personal message I sent you.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Wrong Invoice Cancellation

Hello Gurus
Our Client has an issue. They created a sales Invoice on 13-04-2010 but due to some reason they had to cancel it. It was canceled on 13-03-2010. Now what happened was that the Invoice's accounting document was created in April and the the reversal document Accounting document was generated in March as the 13th period was open.
Now we want to reverse the reversal document accounting entries so the we can transfer the balances and close FY 2009-10.
We tried to do manual entries but system doesn't allow manual entries in customer GL.
Kindly Suggest.
Thanking you,
Saurabh

Hi Sourabh,
Go to T.code FBR1
Give the Document No, Co.code & Fy of posted in March.
Select General Reverse posting & go ahead to post reversal of reversal.
I hope it solve your issue.
Regards,
Srinivas Muthyala

Wrong invoice printing in Argentinian

Hi,
The billing documents in Argentina uses the Numbering Cross Aplication Document, to be employ in the pre invoices forms. I have damaged the pre number sheet of paper for that document. How I can change in the SAP the offical number, to the next pre invoice number sheet, without cancel the billing document?
Best regards,
JCR

Hi Rafael,
I have followed the path, but in spite off "customizing" I did it thru the SAP Menu; there I found the following reports
             · S_AL0_96000642 - Daily Report for VAT
             · S_ALR_87012367 - Extended Tax Journal
             · S_ALR_87012368 - VAT Report with Magnetic Output for DGI (IVACPR/IVAVTA)
             · S_ALR_87012369 - Data Medium Exchange with Hard Disk
But no one of these transactions, can solve my issue? Olso I did it, searching thru the SPRO, getting no sucess. Can you give me the transaction code?
Thank you,
JCR

Asset wrong invoice post

Last month I booked invoice related to building construction as a leasehold improvement to account 13003000 (asset class D30000) u2013 planned depreciation 5 years.
But within this document there was also invoiced delivery of the kitchen for new office. I do not notice it before L
According to our rules the furniture has to be booked to different account 13004013 (asset class D45000) u2013 planned depreciation 8 years.
Could you please help me how to solve this issue?
also i would like to know what is the asset number which is got depriciated for 5 years in asset class D3000
Thanks,
vani

Hi Vani
Reverse the document from AB08 and post two separate docs again...
you will have to identify the Asset No from the FI doc that you posted.... With in FB03, you can see Environment > Doc Env > relationship browser
Br, Ajay M

Wrong Invoice for Batch

Hi Fellows!
I m trying to create an invoice for batch items, but some conditions are in blank (they are determined in sales order correctly).
If I go to analyses they are determined, but in pricing the value are 0,00.
In control copy I use:
Invoice:
Thanks in advance!
Mayra

Wrong invoice, no support

Similar Messages

Maybe you are looking for