Wrong payment massage about subscription

Hello,
Avery time when I start any program from CC I receive massage about I have few days to pay for use Adobe CC. Our last payments in account history is 5th of December. What's wrong? Could you check please?
Thank you!
Kind regards,
Sergio

This is an open forum with a mix of other users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

Cannot change payment method on subscription and C...

I am posting the transcript for the 45 minute chat I just suffered through. I simply needed to change my credit card as the old card had been replaced due to a security breach. Others on forums have complained about this issue but this is a stellar example of Skype's poor business and customer service practices. You are now chatting with 'Laarni M'. Laarni M: Hello! Welcome to Skype Live Support! My name is Laarni. Laarni M: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. Laarni M: https://support.skype.com/support_selection. Laarni M: With that being said, how may I help you? [Removed for privacy]: I need to update my credit card information because the credit card I have on file is expired. The update payment page does not give me the option to enter a new credit card. I started to delete my old card so I could add a new one, but I got an error message saying I must cancel my subscription before removing my credit card. Laarni M: Oh! [Removed for privacy]: I have a subscription already. [Removed for privacy]: I have had it for years. Laarni M: I am sorry to hear that you are having problems with updating your credit card. Laarni M: I will be glad to help you with this. Laarni M: To start with, can I have your Skype name and your name so that I can address you properly? [Removed for privacy]: I have already entered that information to begin this chat. It is required. Laarni M: I understand. [Removed for privacy]: the Skype name is [Removed for privacy] and my first name is [Removed for privacy] Laarni M: I just need to verify it. Laarni M: Thank you, [Removed for privacy]. Laarni M: Nice to meet you. Laarni M: Let me just pull up your account. Laarni M: Anyway how's your day so far? [Removed for privacy]: OK, I have found it. Apparently I am forced to buy Skype credit in order to change my payment to a new method? This is ridicuous. Laarni M: I am now pulling up your account, [Removed for privacy]. Laarni M: Thank you for waiting. Laarni M: Yes, that is correct. In order to change your payment method you need to either wait for your subscription to expire so you can purchase using the new card or you can buy Skype Credit. [Removed for privacy]: Now that I have bought 10.00 of skype credit and added the new payment information that way, it is appearing in my payment settings and I can delete the old card. But again, this is the only way to add a new payment method, which is very wrong. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Oh, just lovely. I just tried to delete the old card and I have the same error message that "this card is being used to fund your Unlimited US and Canada 12 months. If you want to delete this card you have to cancel your subscription first." Is this some kind of nasty way of forcing me to lose my unlimited subscription? Laarni M: I see. Laarni M: Because the best way to add a new payment details is for you to let the subscription linked to the credit card expire first. Laarni M: After that, you can reactivate your subscrption using the new credit card. Laarni M: That is the best thing that I can recommend, [Removed for privacy]. [Removed for privacy]: I went into change payment settings and changed the payment method to the new card. The page saved and said it had changed the setting. But then I went back in and it had not. It still defaults to the old card. I still get the "cancel subscription" message when I tried to delete the old card again. Laarni M: Yes, [Removed for privacy]. [Removed for privacy]: I can't let it expire or it won't pay for my subscription in August. Anyway the card will not expire. It was replaced due to a security breach at the issuing bank. Laarni M: Because you really need to let your subscription expire first by cancelling it before you update your card. Laarni M: I see. [Removed for privacy]: Why would I want to do that when I probably won't be able to get the same plan? I have had that unlimited plan for years. [Removed for privacy]: I am certainly not cancelling that plan. Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: This is really insane, you know. One should easily be able to update payment information when a card needs to be changed. [Removed for privacy]: I had this same problem last year, but there was a workaround. If you do not know what the current workaround is then please transfer me to a supervisor who does.l Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: I doubt that you do understand. Since the forums indicate this is an ongoing problem, I am forced to assume this situation is intentional and is a way of forcing people to give up older and less expensive plans, and that you are fully aware of that. Laarni M: I am sorry but as much as I want to help you, we can't do anything but to let the subscription expire first by cancelling it before you update the credit card. [Removed for privacy]: I need to speak to a supervisor, please. Laarni M: I am sorry but as of the moment, my supervisor is engaged to a different activity. [Removed for privacy]: I am sorry but that is not the case. That is just what you have been told to say. I can continue to open new chats and waste representative's time for hours, or you can arrange for me to communicate with a supervisor. Laarni M: I am sorry for the inconvenience caused you. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. Also--I have ALREADY updated my credit details as I explained above. You or a supervisor simply need to change the subscription payment method to the new card that is already on file. Laarni M: I understand where you are coming from, [Removed for privacy]. Laarni M: But I am trying to help you with giving the best solution for this. [Removed for privacy]: We are going in circles. I have been on this chat for 45 minutes trying to get a simple payment method change that with any other company, I could do by myself online in two minutes. You are not offering me any kind of solution at all. You are insulting my intelligence by claiming that the payment method cannot be replaced. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Please stop this. The system is clearly set up to block a payment change. A supervisor can override this and that is what I expect you to arrange. Laarni M: But as of the moment, there is no available supervisor. [Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. This is a shame since I have been a loyal Skype customer for more than 8 years. I was a customer when Skype was the only internet phone company in business. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I am sorry if you feel this way, [Removed for privacy]. Laarni M: Thnak you for being loyal with Skype.

Well, it happened again. This time I'm done with Skype. A ten-year customer, and they've finally worn me down and worn me out. Yes, after 30 minutes of constant escalation, requesting a supervisor, and finally threatening to walk, they offered another annual contract at 6 cents more a year. But at the cost of making me sign up all over again, and after wasting my time both last year and this year. And I am DONE. I will use my remaining Skype credit for the few online teaching video conferences I have to do, but no more subscriptions. Bye, Skype. I would provide adjectives for how horrible your customer service is, but they would all be profane.
Transcription of today's chat:
Close chat
info: at 18:59:56
Please wait for an agent to respond. You are currently '1' in the queue.
info: at 19:01:56
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 19:01:58
Privacy Statement
You are now chatting with 'Gian C'.
Gian C: at 19:02:11
Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
Gian C: at 19:02:11
With that being said, how may I help you?
Customer: at 19:02:24
I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
Gian C: at 19:02:41
I am sorry to know that
Gian C: at 19:02:47
What is your Skype name?
Customer: at 19:03:49
customer
Gian C: at 19:04:04
Thanks
Gian C: at 19:04:08
Let me check the account
Gian C: at 19:05:50
Thank you for patiently waiting
Gian C: at 19:06:07
Is this for the Unlimited Us and Canada?
Customer: at 19:06:13
yes
Gian C: at 19:07:12
I see
Gian C: at 19:07:23
Can you go to this site right now?
Customer: at 19:07:30
i'm there
Gian C: at 19:07:33
http://www.skype.com/en/
Gian C: at 19:07:39
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:07:49
Look for Unlimites Us and Canada
Customer: at 19:07:58
why?
Gian C: at 19:08:21
Just want to make sure if repurchasing the subscription would be avaialble
Customer: at 19:08:36
I was told last year that it would be available. And two nights ago.
Gian C: at 19:08:36
That is the best work around to get the subscription back using the new card details
Gian C: at 19:08:45
I understand
Gian C: at 19:08:53
Can you please go and check it first
Customer: at 19:08:59
No, thank you. Please just apply my card. This is what happened last year.
Gian C: at 19:09:02
So I can assure the resolutiong
Customer: at 19:09:34
The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
Gian C: at 19:09:40
Can you help me on this to solve your issue please?
Gian C: at 19:09:53
I understand
Customer: at 19:10:02
You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
Gian C: at 19:10:06
However the time you change the card did not worked on the system
Gian C: at 19:10:15
That is why the renewal did not push trough
Customer: at 19:10:41
It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
Gian C: at 19:10:59
ok.
Gian C: at 19:11:19
Before we do that, can you please try to check if the subscription is available first.
Customer: at 19:11:40
I do not understand how you expect ME to check if a subscription is available!
Customer: at 19:12:04
The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
Gian C: at 19:12:09
Basically it is simple
Gian C: at 19:12:10
Go to this website
Gian C: at 19:12:10
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:12:10
Click on U.S.
Customer: at 19:12:16
Please pass me to a supervisor.
Gian C: at 19:12:20
Then check if US and Canada is part of the list
Gian C: at 19:12:39
Before I pass you to our supervisor
Gian C: at 19:12:47
Let me give you a heads up on your case
Customer: at 19:12:57
it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
Gian C: at 19:13:11
I see
Gian C: at 19:13:28
Thanks for the information
Gian C: at 19:13:38
When did you change your card detail? For this subscription?
Customer: at 19:15:08
Last year. At which time the system refused to remove the earlier invalid card and charge the 2nd (correct) one. This year the system allowed me to remove the old card. The rep 2 days ago told me the card was fine. When I looked at the detail this evening, the expiration date was missing, so I filled it in. The rep said NOTHING about this two days ago. Frankly I think Skype is trying to sabotage my re-order to try to force me off of my annual plan and onto a monthly. I will not do it.
Gian C: at 19:15:13
Thanks
Gian C: at 19:15:48
Just to make sure we will be solving this issue, can you please provide me your call back number
Customer: at 19:15:59
You do not need to call me.
Gian C: at 19:16:07
Just incase this chat got disconnected so our supervisor can call you
Customer: at 19:16:19
(###) ###-#### (REDACTED FOR PRIVACY)
Gian C: at 19:16:25
Let me get you our supervisor as you have requested
Gian C: at 19:16:29
Thank you
Customer: at 19:25:17
?hello
Gian C: at 19:27:42
I will get back to you once the Supervisor is ready to take this chat. For a moment
Gian C: at 19:27:50
Sorry to keep you waiting
Gian C: at 19:28:08
Our Supervisor is still engaged with the call
Gian C: at 19:28:10
Anyway
Gian C: at 19:28:20
Here is what we have found out on the subscription
Gian C: at 19:28:41
The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
Gian C: at 19:28:54
Checking the price of the subscription
Customer: at 19:28:59
It has not passed yet. it expires 5/7. Today is 5/6.
Gian C: at 19:29:12
Let me give you a heads up
Gian C: at 19:29:39
Auto-renewal only happens once. And that is 3 days before the subscription expire
Customer: at 19:30:09
I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
Gian C: at 19:30:23
I am sorry if you feel that way
Gian C: at 19:30:34
I am explaining to you all the things you need to know
Gian C: at 19:31:27
But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
Gian C: at 19:31:47
The new subscription prices is just 30.50USD for 1 year
Gian C: at 19:32:12
It is just few cents higer compare to the old price $29.99
Gian C: at 19:32:37
I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
Customer: at 19:32:51
This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
Gian C: at 19:33:02
If the auto renewal failed because of card used
Customer: at 19:33:05
That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
Gian C: at 19:33:21
Then Repurchasing the same subscription will be best to get it back
Customer: at 19:33:30
That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
Customer: at 19:33:42
The 7th one said the subscription was cancelled.
Gian C: at 19:34:05
That is the notification sent by Skype to tell you that we are still trying to accept the payment
Customer: at 19:34:30
It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
Gian C: at 19:34:33
6 times the sytem try to renew the subscription
Customer: at 19:34:43
Yes. ON the same day. None on any other day.
Gian C: at 19:35:01
If only there is no problem with your card then the subscription should renew without a problem
Customer: at 19:35:10
You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
Gian C: at 19:35:08
Yes correct
Customer: at 19:35:12
I am done.
Gian C: at 19:35:10
As I said
Gian C: at 19:35:30
3 days before the subscription expire is the only day to renew the subscription automatically
Gian C: at 19:35:32
That is how the system works
Customer: at 19:35:34
As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
Gian C: at 19:35:37
It is part of the terms of use
Customer: at 19:35:43
Read what I said.
Gian C: at 19:36:01
Yes I already documented this case and I already escalated those previous representative
Gian C: at 19:36:08
For providing you false information
Customer: at 19:36:12
The terms of use don't say you bombard people with emails every 2 hours on a single day.
Customer: at 19:36:44
And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
Gian C: at 19:36:50
The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
Customer: at 19:37:07
Then why not send it once a day for six days instead?
Customer: at 19:37:13
that would make a lot more sense!
Gian C: at 19:37:38
Here is the thing Kim the system works that way for 10 years already
Gian C: at 19:38:12
And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
Customer: at 19:38:18
See this? this was last year:
Customer: at 19:38:20
http://community.skype.com/t5/Rates-and-subscriptions/Cannot-change-payment-method-on-subscription-a...
Gian C: at 19:38:26
Ok
Customer: at 19:38:45
You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
info: at 19:38:52

Wrong payment

Dear Support,
I have issue in payment process. I bought below games by mistake. Basically, I wanted to buy just first Game (unit price $3.99) then all credit card information are stored and I don't know about this process. Then I wanted to buy again (unit price &7.99) and the store didn't request from me credit card information and I was thinking there is a problem and I tried many times but actually there was no problem but I don't know that credit card information stored from the first time while this is first time for me to buy charged game from apple store and I lost a lot of money as per below.
Please I need your support for refund payment other than ($3.99 & $7.99)
Total wrong payment= $67.95
Billed To:
[email protected]
Turky Albakry
KSA
Jeddah 12345
SAU
Order Number: M2BSLZLFZS
Receipt Date: 17/02/12
Order Total: $39.95
Billed To: MasterCard .... 8421
Item
Developer
Type
Unit Price
Zoo Story™, 24 Gems
Report a Problem
TeamLava
In App Purchase
$3.99
Zoo Story™, 50 Gems
Report a Problem
TeamLava
In App Purchase
$7.99
Zoo Story™, 50 Gems
Report a Problem
TeamLava
In App Purchase
$7.99
Zoo Story™, 50 Gems
Report a Problem
TeamLava
In App Purchase
$9.99
Zoo Story™, 50 Gems
Report a Problem
TeamLava
In App Purchase
$9.99
Order Total:
$39.95
Billed To:
[email protected]
Turky Albakry
KSA
Jeddah 12345
SAU
Order Number: M2BSM967Y6
Receipt Date: 19/02/12
Order Total: $39.98
Billed To: MasterCard .... 8421
Item
Developer
Type
Unit Price
Zoo Story™, 105 Gems
Report a Problem
TeamLava
In App Purchase
$19.99
Zoo Story™, 105 Gems
Report a Problem
TeamLava
In App Purchase
$19.99
Order Total:
$39.98
Thanks for your support and cooperation

Hello
Your account shows that the most recent transaction was on July 3rd 2015 for your India 2500 mins 1 month Subscription value $19.99. The most recent message was on July 22nd 2015 confirming you successful password change. You also have 34 registered accounts! Make sure you're signing in with the correct one.

Payment refused, reactivate subscription error, Sk...

Before the end of the subscription I got a message: Unlimited Europe 12 months Status Refused
I thought restore it when finished (I did a few years). When "Unlimited Europe 12 months" expired, I tried to reactivate.
And here the problems started!!!
Wen I click an "Reactivate" write this http://www.pixhost.org/show/2295/16795787_skype-error.jpg
a few times on click and http://www.pixhost.org/show/2295/16795788_skype-error2.jpg
My message to Skype Customer Service:
On your web page is error due to I cannot reactivated Unlimited Europe 12 months subscription. Wen I click an "Reactivate" of "Your Unlimited Europe 12 months subscription has expired.", around writes "An internal error occurred." and "You're not able to purchase this product in your region." (see photos). I live in the EU / Slovakia and in this region I had active Unlimited Europe 12 months (see my purchase history https://secure.skype.com/wallet/account/orders).
Please, can you reactivated / ordered this Unlimited Europe 12 months and make invoice Number, that I can pay?
Thank you.
Tony
Skype Customer Service reply:
Thank you for contacting Skype Customer Service.
We are happy to hear that you would like to extend your Unlimited Europe 12 months subscription on your account. We understand why you are concerned about this. We will be glad to explain this for you.
Tony, if you don’t change your payment details in time and your subscription expires, you have up to 90 days to reactivate it by updating the payment method. By doing this, you can maintain your current subscription settings.
Moving forward, please try to update your credit card details on another browser as well or clear cache your current browser and do the steps again.
If you have used a credit card to buy a subscription, you can change your credit card details as follows:
1. Sign in to your account.
2. Under Account details, click Manage features.
3. On the left panel, click your subscription.
4. Click Settings.
5. On the Subscription Settings page, click Change payment method....
6. To switch to another stored payment method, or Skype Credit, select it from the drop-down list and click the Save button....
Rutty T.
Skype Customer Service
My reply:
Hello Rutty,
I did everything as per your instructions but I can not get to STEP 3
I have not the left panel and "Your Subscription" (see photo http://www.pixhost.org/show/4720/16796846_skype-step-by-step.jpg)
I have tried in Internet Explorer, Mozilla and Opera and always the same (as the pictures).
Where is the mistake? On your web site or in me - between my chair and my computer. I do not know. I am distressed!
Please, can you reactivated / ordered this Unlimited Europe 12 months and make invoice Number, that I can pay? PLEASE!!!!
I wish to pay by bank transfer. OK?
Thank you.
Tony
Skype Customer Service (this is IQ and this helped me):
Thank you for your reply.
We understand that you are experiencing difficulty in renewing your subscription. It is our pleasure to assist you with this, Tony.
We have checked your records and sadly, the Unlimited Europe subscription has been expired. If you wish to continue with this subscription, you have to purchase this subscription again. In this regard, you can now choose to pay directly to the bank.
Just a note, bank transfers takes longer time to be processed compared to other payment methods such as credit cards or PayPal. For more information regarding bank transfers, you may refer to this FAQ: https://support.skype.com/en/faq/FA611/.
Should you have any further questions, please feel free to contact us again. Have a great day, Tony!
Best regards,
Miguel Paolo A.
Skype Customer Service
Joanna_M MOD wrote:
5.How do I extend my subscription?
-Subscriptions are extended automatically until you unsubscribe
-Recurring payment is taken 3 days in advance to avoid payment delays but your subscription minutes are reset based on the initial purchase date and time (GMT timezone). You can check this from your order history if you open order ID: https://secure.skype.com/wallet/account/orders Click on: "Account details" then: "Billing & payments" and locate "Purchase history".
-Purchasing the exact same subscription will not add more minutes to current month, only extends subscription length.
(http://community.skype.com/t5/Rates-and-subscriptions/All-about-subscriptions/td-p/1619493)
When it's so easy why nobody help my?
Hey Skype Customer Service, is someone willing to help?

I:
Hello,
you probably do not understand. When I sign in to my account under "Account details" and "Manage features I do not have on the left side panel with "Your Subscription" http://www.pixhost.org/show/4720/16796846_skype-step-by-step.jpg !!!
On Your site is error (see photo http://www.pixhost.org/show/2295/16795787_skype-error.jpg
Thanks.
SCS reply (another "clever" answer):
Thank you for your reply.
We understand that you wish to reactivate the subscription on your account. It is our pleasure to assist you on this matter.
Tony, upon further checking on your account, no worries as your subscription is just suspended simply because there is no enough Skype Credit balance to renew the said subscription. The best option for you right now is to add Skype Credit balance that would be sufficient to renew your subscription.
Should any further issues arise, please feel free to contact us again.
Best regards,
Maila C.
Skype Customer Service
They do not understand that they have an error on the page and that I can not do it!!!

Why do the new maps in ios6 show many wrong English translastions about Hong Kong Streets and buildings?

Why do the new maps in ios6 show many wrong English translastions about Hong Kong streets and buildings?

TL/DR If your item has not arrived from Asia by 30 days after cleared payment, go to the Resolution Centre and open an Item Not Received Claim. If the seller cannot prove delivery, you will be refunded.

Wrong Payment term in the Invoice

We have a problem with one of the vendor Invoice creation. We are getting wrong payment term in the Invoice.
We have payment term A in the vendor master both company code and Purchasing Org. We have the same payment term A in Purchase order and Contract.
But when we create invoice using MIRO for the PO we are getting Payment term B. This is happening for only one vendor.
We know that it can be corrected at the financial document level but want to know how this payment term B is pulled up from cause i checked all the options but nowhere to find from where it is coming.

Hi Aparna,
Check the following:
In MIRO, if you use PO reference to create the IV document,terms of payment will not get copied from vendor master, the terms of
payment will come from the PO.(if you have the invoice entered without reference to the PO, then the terms of payment are copied from vendor.)
So when you change the the invoice party in MIRO, new payment terms will not get copied from vendor master, they will come from the PO.
Please review SAP Note 322430 MIRO: Proposal logic for terms of payment Payment terms are only adopted from the vendor master record Without reference to purchase order
You enter an invoice without purchase order reference by adding a G/L account line or material line as a first item. If the terms
of payment key does not contain any value, this is copied from the accounting view of the vendor master record.
Thanks
Aravind

MIRO Posting against wrong payment,as against default vendor payment terms

MIRO Posting against wrong payment,as against default vendor payment terms

Hi,
Go to MR8M, cancel that posting Document.
Go to payment tab while MIRO, Give the payment terms or delete the payment terms.
Now if u post as Invoice Gross - Document Type....system will ignore the discount and it will be come to effect at the time of payment.
if u take as Invoice -NET, System Will consider those discount at time of MIRO.
Hope Help U !
Regards,
Pardeep Malik

Why does it say when i try to buy a app it says wrong payment method

why does it say when i try to buy a app it says wrong payment method

rick284 wrote:
why does it say when i try to buy a app it says wrong payment method
You need to Contact iTunes Customer Service and request assistance for an answer to your question.
Use this Link > Apple Support iTunes Store Contact

Invoices paid using wrong payment profile

Hello,
This is on r12.1.3
User has made a mistake. They have selected few invoices for payment and inadverantly selected a wrong payment profile (with Payment Type - Electronic).
Whereas, it should have been a different payment profile with (Payment Type - Printed).
Now those checks wont print and payment is applied to invoices. Is there any data fix where I can point such invoices/payments to the correct payment profile?
Please advise
Darsh

Hi Darsh
As a payment has been generated these invoices will not be selected for payment again under the other payment profile.
The supported method of generating a payment under the other payment profile would be to cancel the payment but not the invoice and then amend the payment type for the new payment profile to select.
AB

Getting wrong payment method when purchasing apps

All of a sudden, when trying to purchase apps, it tells me "wrong payment method info dosen't match bank records". I tried three credit cards and it is always the same. I haven't changed anything.

If you haven't solved this problem yet, I had the same one and it was because the new bank I'd just changed to had used a wrong zip code for my new checks - even though the package they mailed them to me in they had used the correct one?! Hope this helps at all?

Wrong payment term during invoice creation

Hi All,
when i created sales order with one line item then it is creating two entries in VBKD table with POSNR = '0000' with payment term ZTERM = 'ZI15' and POSNR = '1000' with payment term ZTERM = 'Z223', but problem is that when going to create Invoice it is picking wrong payment terms Z223 while it shud be ZI15. can anyone please help me to know why it is creating 2 entries in VBKD and why it is taking wrong invoice during Invoice creation.
Saurabh

HI,
Please review SAP note 38934 which may help to explain this issue.
If you do not have VBKD data for a particular line item, it is the same
as the header (vbkd-posnr = 000000). This is standard behaviour.
so if you have a vbkd line item, that simply means some part of the business data is different to the header
and that's why the line item for VBKD was created (in this case a different payment terms has been entered for the line item)
For the second part of the issue, please start at trx VTFA and check the copy control (especially at line item level).
kind regards
Paul Q

Wrong PAyment Term Picked During MIRO

Hello,
I have an issue,
1) I create PO .
2) Then do MIGO and assign DELIVERY NOTE Feild .
3) Then Further I create a MIRO giving DELIVERY NOTE feild as 'PO REFRERNCE' .
NOw During MIRO its picking Wrong PAYMENT TERM.
I checked Vendor master for PAYMENT TERM its maintained properly.
I even checked OBB8 for proper assignment of Payment Terms.
Eg For Vendor -123 Payment Term assigned is '3000'
in PO its picking 3000
but During MIRO it gives Incorrect Value '9000'
Kindly suggest.
Thanks & Regards,

In MRM_PAYMENT_TERM
Payment term feild (ZTERM) is not Export parameter,how can we Use this..
It picks wrong payment term when Delivery note is selected During MIRO for 'PO Reference'
If he uses PO number it gives correct payment term..
Regards,

Does restoreCompletedTransactions return information about subscriptions?

Hi,
This is what the StoreKitGuide says:
Although nonconsumable products may be recovered using the built-in capabilities of Store Kit, subscriptions
must be restored by your server. You are responsible for recording information about subscriptions and
restoring them to users.
Does it mean that restoreCompletedTransactions only returns products which are non-consumables?
OR
Does it mean that restoring of the content is the developer's responsibility? I understand this part as long as StoreKit will provide me a list of purchases made using this iTunes account.
I have a subscription model and was planning to use restoreCompletedTransactions to get a list of subscriptions purchased by the user when they moved devices so that I can restore it on the new device. If StoreKit does not return me a list of purchases made using the iTunes account, how am I going to be able to validate the purchase?
If someone has worked with subscriptions and has faced this issue, I would greatly appreciate your feedback.
Thanks in advance,
-TRS

I have the same problem with recstoring subscriptions. And my question is identical to your post. Did you get any conclusion?
Best Regards,
Howard Wu

TS1967 Hi .i can not update my program . I upgrade my iPad to ios6 and after that I can't update my program .i recive a massage about this account is not in store and you should switch to us store but I don't know how can I switch to us store .

Hi .i can not update my program . I upgrade my iPad to ios6 and after that I can't update my program .i recive a massage about this account is not in store and you should switch to us store but I don't know how can I switch to us store .

Change here:
Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
You must have a verified billing address & be located in the country whose store you are trying to use.

P35 NEO2 FIR failed to boot – massage about overclocking is failed

My Hardware:
- P35 NEO2 FIR
- A-Data DIMM 4096MB DDR II 800MHz Extreme Edition AD2800E002G (2x2GB)
- Intel Core2 Duo E8400 3,00GHz, 6MB Cache, 1333MHz, 775pin
- Western Digital Raptor WD360ADFD - 36GB SATA @ SATA-1
- Fortron Blue Storm 500W (PSU)
- Sapphire ATI Radeon HD 3870, 512 GDDR – no oc
- Bios version: 1.8
- Windows XP Professional SP3
I have problem with booting PC. When I turn on PC, it twice reboot a then it appears message:
„Warning!!! The previous performance of overclocking is failed, and the system is restored to the defaults setting, Press any key exlucde DEL to enter SETUP…“
I have read this forum and found some topics with this same problem. There is often recommended set clocking values of DRAM. I have set DRAM Timing by SPD do disable and set clock for following values:
4-4-4-12 (Auto V) – recommanded by manufacturer (A-Data)
4-4-4-12 (1.9V)
5-5-5-15 (Auto V)
5-5-5-15 (1,85)
5-5-5-15 (2,1V)
5-5-5-18 (Auto V)
5-5-5-18 (1.8V)
5-5-5-18 (1,9V)
This attempts was failed. When I turn off Pc and wait about 20 minutes - PC again twice reboot and then it appears massage about overclocking is failed.
I have tried to Load Optimized Defaults as well as Load Fail Safe Defaults, but the situations is the same.
I have tried to flash bios to the latest version 1.9, but the situations was worse – when turn on Pc, it reboot about 7 – 15 times and then appears again massage about overclocking is failed. So, I downgrade to version 1.8.
Could you give me pls somebody some sugesstions?

Ok, I will do a test and give here results.
Maybe I find a solution of my problem. During testing PC I found out following: when I turn off switch on PSU immediately as soon as Windows shutdown PC (I do it always), so at next time booting, PC twice reboot and then it appears massage about overclocking is failed. But when I wait about 10 seconds after Windows shutdown PC and then turn off switch on PSU, at next time booting, PC once reboot (normal state) and everything is OK.

Wrong payment massage about subscription

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