X300 Order Nightmares​, Worst Buying Experience Ever In My Entire Life!!

Question

Hi,
So I am here writing to rant and also seeking assistance in this matter.  I have been trying to purchase a X300 for myself for the past week and half only to have my order cancelled one after another.  It started when I placed an order on 01/13/2009 and paid via my Paypal account.  I had the Paypal account for over 8 years and have confirmed shipping address on file.  On the 19th, I received an email telling me that my order was cancelled because Lenovo could not verify the funds.  I called Lenovo immediately and the rep (A very rude guy with broken English) told me that my accoutn was identified as fraud...  I was outragious at the time but immediately called Paypal.   I was then told by Paypal that everthing was fine and that Lenovo still in fact has a pending hold authorization on the account.  I called back Lenovo and was basically told that they don't care and if I am interested, place another order!
Since I really wanted the X300, I did place another order using my AMEX card.  To make sure things will be okay, i called AMMEX to make sure that the transaction will go through if presented.  I then called Lenovo to have them note the account to call me if there is an issues.  After did all that, I received an email a day after saying the order was cancelled AGAIN!!  Obviously, I immediately called back and asked to be transferred to a supervisor.  The guy I end up spoken to then told me that everything has been cleared and you can now go place another order.  I then did that only to find out that my account has been flagged and blocked!!!  The guy must be on crack or something!  I then called Lenovo (while trying very hard to be cool) and asked to be transferred to a supervisor again.  After about 15 min hold time, a lady got on the phone and I immediately told her the whole story.  The lady, who has a tone of "I don't give it a frack" told me that the credit card was declined and there was nothing they can do.  I then told her that  checked with Ammex and my account is in good standing with more than sufficient credit and and that THERE WAS NO TRANSACTION BEING PRESENTED BY LENOVO!!  How would they know if the card is bad if they didn't even run it??!!!  She then placed me on hold for another 10 minutes and then told me that the problem is happening because i was buying the laptop through the Contractor site (I do work for a company that has access to corporate discount).  She told me that if i placed my order through the regular site it will go through for sure. 
Okay, so here I am, being a sucker for the Thinkpad, placed another order through the regular lenovo site with a new user id (as the rep has suggested).  That was yesterday... so guess what happend today??!!  I got another email again today telling me the order is cancelled. 
So to cut down the really long story short, I have been trying to get the X300 for a week and half.  Being accused multiple time that my payment method are bad (They are not!!!!!!!) and had my account blocked.  I had a total of 4 orders cancelled and  I feel like I am jumping through hoops just so I can give them my money and beg the folks at Lenovo to give me a laptop... This whole experience has been extremely frustrating and insulting.  Almost everyone I spoke to at the company have been non-helping and rude.  What I can't get is that how a company like Lenovo, which apparantly don't know anything about customer service, can do business here is the US? 
It is just sad that how Thinkpad has fallen to the hand of this company....
Message Edited by Shihx79 on 01-22-2009 01:28 PM
Message Edited by Shihx79 on 01-22-2009 01:29 PM
Note from Moderator:  Please don't post the same message in multiple boards/threads as it splinters the discussion.  Duplicate(s) removed.
Message Edited by JaneL on 01-22-2009 06:29 PM

Answer 1

Hi Mark,
Thank you so much for looking into this. So far I have called into customer service multiple times trying to get this resolved.  I kept being transferred to a sales aget who keep telling me everything is fine now go ahead and placed another order.  I even got one rep emailed me after the conversation asking me to put down his sales rep id so he can supposedly "track" my order.  The order I placed on the 13th (2D9FRE), paid via Paypal was cancelled because it was said to be a fraudulent account.  I then confirmed with Paypal that there is nothing wrong with the account and Lenovo still has a hold on the funds (this authorization hold was not cancelled until I called Paypal myself again on the 22nd).  I then tried to order the X300 with my AMMEX cards just to keep on getting them cancelled as I've decribed on the 1st post. (Order # 2D9WYM, 2D9XD6, 2DA18R) I kept being told that the card is bad when it is not, AMMEX confirmed that there has been no authorization request from Lenovo too.  I work as a consultant for a large banking/investment firm and needed the X300 due to its features and portability.  I never imagined that I'd be treated like a fraudster, and despite that I've made multiple attempt to clear this. 
This has been one really really frustrating experience as you can imagine.  Again i appreciate you look into this and hopefully fix the issues (or at least, clear my name) for me. 
Richard
Message Edited by Shihx79 on 01-23-2009 11:19 AM