Indesign XML support frustration, my worst customer experience ever

Hi,
I have opened a paid for incident with Adobe, case # 182 433 774 , and am completely frustrated. I have spent 3 hours on the phone talking to people that have NO grasp on the english language, and no technical expertise. They say they don't know XML, but can help me. Days have gone by, and they claim that my problem has been escallated, yet they don't even have the details of the problem. This is clearly the worst tech support that I have ever encountered, even though we are talking about a $2,000 product. Isn't there any better tech support that I can buy?
Does anyone know what support options I have to resolve and XML issue? We are only able to render the first page of our XML driven catalog, then the job seems to complete without any complaint. We are using Indesign 5.0.

Well, you could ask your question here! I hate XML but I can probably help you.

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Worst customer experience ever.

we recently moved house, we tried to place an order to move our 2 phone lines and bt infinity - a complete farce and after several hours and many calls to BT they eventually managed to sort an order. Farce 1
we moved last week and should have had phone lines and broadband yesterday - BT unilaterally changed this to phone lines yesterday and broadband later this week - customer care from BT! Farce 2
engineer turned up yesterday, installed the 2 lines, 1 doesn;t work and BT seem to want to blame us - reckon its our handset - total bull as it works in the other line, line totally dead - its a wiring fault from BT but they can't get out till next week - very poor. Farce 3
Got very poor service today from Faults- still waiting for manager to phone me to explain the total lack of assistance and customer care from BT - who knows when the broadband will work - its a complete joke, wasted hours trying to get through to BT with no success. Has anybody got contact details for a UK customer services manager with a degree of authority who can sort this mess out immediately as we have elderly family members living 4 hours away who cannot contact us in an emergency. Farce 4.
I am a completely dissatiisfied customer who feels totally ignored by BT.
Solved!
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Hi iana,
Glad you got it sorted now
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WORST CUSTOMER EXPERIENCE: $200 credit per iphone 5 trade in: Promised by GoWireless in Chino Hills & Verizon Account Manager, But Not Addressed in Over 4 Months

Hello everyone,
I just had the WORST CUSTOMER EXPERIENCE with a Verizon Wireless Premium Retailer (Go Wireless in Chino Hills) and a Verizon Account Manager.
Through a ridiculous saga of events, I finally had to send an email to a customer service supervisor with screenshots, outlined below to try to resolve.
Besides this, is there anything else I can to do address this situation?
I don't want any Verizon Wireless customer to EVER go through this.
Please see the detailed email below for reference.
Hi Laura,
I am also including GoWireless customer service on this email due to the incredibly TERRIBLE customer service I received from their employees.
As we discussed over the phone, I am contacting about the terrible, dishonest, and incompetent customer service I received regarding my upgrading of iPhone 6 through GoWireless Verizon Wireless Premium Retailer located at The Shoppes at Chino Hills, 13925 City Center Drive, Chino Hills. Their phone number is 909-465-5840.
I will send the screenshots of the text conversation I had with GoWireless salesperson (Will) over the course of almost 2 months, in an attempt to receive the $200 per iPhone trade in credits that he and GoWireless had promised me when I upgraded my phone to an iPhone 6.
As the text message screenshots will show (and a follow up emails, as this maximum has a maximum capacity issue), I was continually following up with Will over the course of 2 months regarding receiving the credits. Throughout the conversation, he kept indicating that he would address it. As the text messages will show, he never resolved it and I had to continually pursue getting the credits owed to m e.
After this, I contacted GoWireless corporate customer service and complained about the situation. GoWireless customer service indicated that they would help me resolve the situation. So they ended up contacting the store manager, Aaron.
Aaron then contacted me, after corporate customer service contacted him. Aaron assured me that he would address this and ensure I received the credits I was promised in the original transaction.
Aaron eventually punted me to a Verizon Account Manager during this past January. That account manager's number is 619-756-2100. I will attach the screenshots of the text messages I had with that individual for reference.
That Account Manager indicated that he would just apply the $200 per phone credit to my account since my family had to go through so much trouble and hassle over so many months.
After waiting for a month and not hearing from him, I reached out to him via text a few weeks ago. He did not respond and I sent 2 subsequent texts to follow up, and he never responded.
It was at this point I called Verizon customer service and complained about this issue, this past Saturday (2/21). As the voice recording for that conversation will show, the customer service rep indicated that she would try to apply the $200 per phone credit and that I should call back within 48 hours if I don't receive the credit on my account.
As I didn't see the credits applied today, I called customer service and spoke to you eventually about this situation.
While I appreciate your help in trying to resolve this, I would like to make a note of the following:
1. GoWireless sales representative WILL was INCOMPETENT and/or DISHONEST in applying my credits. As the text messages show, the ONLY reason my family purchased the phones were because of the $200 per phone credit.
2. GoWireless store manager AARON is INCOMPETENT and/or DISHONEST about this situation.
As you heard today on the call, Aaron tried to pass the blame onto me first, saying I didn't turn the phone in on time. This was despite the fact that I had been corresponding with Will over text and spoke specifically with Aaron the situation. They were the reason that I "didn't turn my phone in on time" Either Aaron "forgot" our conversation around this whole situation or was intentionally being deceitful.
Aaron then tried to pass the blame to the Verizon district manager, saying that it was something that that district manager to handle.
This situation indicates Aaron's inability to take responsibility (he tried to blame shift the issue) and be accountable for his actions. I am appalled that a large entity like GoWireless would employ such a person in a management position.
3. Verizon Wireless account manager (phone number 619-756-2100) is INCOMPETENT or DISHONEST about this situation. He indicated that he would help resolve this and he did not, and, in fact, has ignored my attempts to contact him over the past few weeks. I am shocked that such a person could be given responsibility to service customer accounts.
4. As we discussed, I'm am also going to put a formal complaint detailing out this situation on Verizon Wireless forums. I don't think any customer deserves to go through this type of experience. It is completely ASININE, ABSURD, and HORRIBLE that a customer has had to keep following up on this over the past 4 months. Even arranging a conference call today with Aaron and you!
The lack of professionalism and integrity of Will, Aaron, and the Verizon Account Manager is unbelievable!
5. Is there anyway that I can pull my account from GoWireless considering the situation. I don't think Aaron and his team are capable of honestly servicing any customers.
As I indicated, I will send a follow up email with the additional screenshots for your reference to show the set that I have.
I hope we can finally resolve this situation and my family FINALLY gets the $200 per phone credits promised to us in the original transaction.
Thank you.

Holy cow... That was a marathon as opposed to a sprint.... Since the iphone has such a good resale value, I agree - next time ebay.
i Am glad you finally got the cards. They should just credit the account.
As I see the same complaint on AT&T forum, the trade in programs are flawed, universally.

Could this be the worst customer service ever???

Hi - not used the forum before, but have had the most unbelievable time trying to deal with BT. The simplest way to illustrate how abysmally terrible they have been is to paste below the letter of complaint (and the follow up 2 weeks later) that I have sent to BT. It is long, but shocking reading, and compelling if you have ever had experience of what BT ironically calls "Curstomer Service". No response yet, apart from a lame reply a few weeks later saying that they agree that the service was terrible, but that they probably won't do anything about it. As soon as the 8 weeks are up, I'm going to escalate this to http://www.ombudsman-services.org/
Am I missing something here? Am I expecting too much of BT? Am I making a fuss over nothing? Or does this resonante with anyone who has had dealings with them?
ORIGINAL LETTER (5th NOVEMBER):
Dear British Telecom
I am afraid that I need to make a formal complaint about my treatment at the hands of BT over the past 6 weeks.
I received a MAC code from BT at the start of September which I tried to use to switch to another supplier. The supplier told me that when I had signed up to BT Infinity with you last year, this had made the line incompatible for the ADSL service that I was now requesting and the line needed to be downgraded. I originally called BT on 13th September to request that this be done, and spoke to a woman called Jackie. She agreed that it was remiss of BT not to have explained the implications of the switch to BT Infinity when I was offered the deal, and so agreed to arrange a manual downgrade of the line to avoid triggering a contract renewal. She told me that the work would be complete by 23rd September and that I would receive confirmation from BT that the work was to take place within 2 business days. No confirmation came through. I called again the following week and had 2 lengthy conversations, with one person telling me that no work was in progress, and another telling me that yes it was in progress. However, on 24th, the work had still not been done.
I called again on the morning of 24th for a very lengthy conversation (well over an hour), when after a lot of resistance, the person eventually explained that they didn’t know why the work had not been carried out, but it would definitely be carried out the next day. I asked her to assure me that if this was not done, then I would not be liable for any charges as a result of BT’s repeated failure to perform this work. She agreed to this.
I went on holiday the following day, and by the time I returned on 10th October, my other supplier, had still not managed to use the MAC code to switch to them, and it had now expired. It had been repeatedly rejected because there was an open order on the line.
I called again on 10th, and was told that they didn’t know why the work had not been completed, but it would be done by 14th. I was told I would have one month of broadband payments refunded, and that I would not need to make any further payments to BT, as it was BT’s fault that the work had not been done and I was still with you. I requested confirmation of this twice, to be sure that I had not misunderstood, and it was given twice in very clear terms.
Of course, the 14th came, and the supplier I wanted to switch to was still being told that there was an open order on my account. I called again on 14th, and this time was told that the work actually took place on 26th September, but that there was still an open order on my account. None of the many people I was passed to over the next couple of weeks was able to tell me what the order was for – one person said it was just an administrative item that needed to be closed. I spoke to many people who claimed that it was closed. Eventually someone agreed to do a little research and found some background processes running, which were eventually closed after several more difficult calls.
These calls were without exception long and difficult. I was often promised calls back with explanations, but not one ever came. I was often told that I needed to be put through to another department and that the person I was speaking to had spoken with them and they would be able to help me quickly and easily and were awaiting that I be transferred, but I was put through to a long phone queue and then spoke to someone who didn’t know anything about my case and was not able to help anyway. I had to repeatedly explain the situation from scratch to somebody new, despite being assured that this would not be necessary. In short, I spend very many hours that I really could not afford on the phone to BT to sort this out.
This was dereliction of customer service and a breach of your duty of care on a significant scale (in addition to the failure to supply the service downgrade promised, and then the failure to communicate that it had been supplied until I called many times more). The calls caused me significant frustration and distress, and affected my mood for a long time after. The hours I had to spend on the phone in a vain attempt to make myself understood by your people caused me to miss deadlines at work, to appear sloppy, and to present myself in a less professional way than usual due to the vexation caused by all of this. I could never have imagined that getting a simple request fulfilled could require such a significant expenditure of time, effort and internal strength.
My complaint is not that there was an initial error with the work, but that this error was not explained, investigated or put right despite extremely lengthy efforts by myself to communicate with BT what needed to be done. I was treated with disrespect many times, as people told me they were putting me through to specific people they had spoken to, but then just put me through to a long phone queue; people promised me confirmation texts/emails and update calls which never came; different people gave completely conflicting stories about what was going on with my account; people repeatedly assured me that everything was fine and the other supplier would now be able to place the order, and the other supplier was not able to place the order. These were not one-off events – each of these situations happened several times. I can only describe your customer service as consistently abysmal.
Finally, last week, the supplier I want to switch to was able to place the order and arrange for the takeover of my line and broadband which will take place next week.
Sadly, though, that is not the end of my problems with BT. In the early hours of this morning, I received 3 emails asking me to view and pay my new bill. This came to over £140 (up to now I have been paying £17 per month), and included an incomprehensible set of charges for “Line Rental”, “Broadband and Calls” (which included BT Infinity Option 2, which I do not have), as well as separate listings for “BT Broadband Option 3”, which I also do not have. There are no words to describe the shock and disbelief I felt upon opening this.
Throughout the whole process, I have been very clear and explained multiple times that my purpose has been to be able to switch to another supplier, and that despite being offered new contracts and new deals many times, this was not what I wanted. I only wanted to be able to switch as soon as possible, and so wanted no renewal of any contract. I was assured several times that this is what would be achieved. The comments on my latest bill refer to a “contract start date”, and so if there is any new contract in place, this has not only been done without my consent, but in contravention of my repeatedly expressed wishes. Whether the explanation for this is gross incompetence or corruption, it is not acceptable, and must be cancelled immediately.
I called again today, but again found myself talking to apologetic people who couldn’t help who passed me on to long phone queues which led to more apologetic people who couldn’t help.
Given that this has been going on for so long and given that the many promises made to me by BT have been repeatedly broken and given that I had been clearly and explicitly assured that I would not have to make any further payments to BT, as my switch was in progress and only BT was obstructing it from taking place; I am no longer prepared to subject myself to this treatment. Rather than paying you this money and giving you more of my time, I would expect significant compensation from you for the many many hours I have put in to trying to address the consequences of BT’s failures and for the resultant stress, that has affected other areas of my life and which continues to do so.
Please respond to this letter within 14 days, confirming that you will be cancelling the latest bill and any contract that you may have put in place, and advising me what level of financial compensation you feel would adequately compensate me for what I have been put through by BT. Naturally, you will not be proposing any credit to my account, as I will hopefully no longer be a BT customer in a few days’ time, and the balance on the account should actually be zero.
I look forward to your prompt response.
Yours sincerely
FOLLOW UP LETTER (20th NOVEMBER):
Dear British Telecom
I submitted the letter below via the complaints section of your website on 5th November, asking for a response within 14 days. The automated response said that you would normally respond to complaints within 48 hours, but at very busy periods this may take up to 96 hours. However, 2 weeks has now passed and I have received no response from BT.
I tried calling BT again on 12th November, after receiving a new bill demand. On the automated system, I asked to speak about my bill. The automated voice said “about your bill. Is that right?”, I said yes, but it put me through to the BT Options team, who were not able to help and eventually transferred me to the billing team. I spoke to one lady and to her manager, and was told that she would investigate the huge and confusing charges on my bill, and the promise that had been made to me that I would not incur ANY further charges, and that she would get back to me on my mobile number within 48 hours, and that if she could not reach me, she would call back until she did. I asked whether this meant that my bill would be on hold until she spoke to me again, and she clearly confirmed this. Of course, no call ever came, so my bill is actually still on hold now, according to she clearly told me.
Then, in the early hours of 18th November, I received 2 emails: one telling me that another provider had requested to take over my broadband service and that service would stop from midday on that day (even though it had actually been transferred to another provider more than a week earlier), and another thanking me for taking out a new 12 month phone contract starting on 18th November. Of course, I never discussed any new contract from BT, apart from stating very clearly on several occasions during my many calls with you that I specifically didn’t want to enter into any new contracts.
I called again on 18th to speak to the complaints department. I spoke to Angela, who told me that the complaint that I had made on the phone on the 12th, and the complaint that I sent via your site 2 weeks ago, and which I copy below, had both been ‘escalated’ to a woman in India called Sharon, who was supposed to have called me back by 14th. Angela said she would look into this, get hold of the complaint I had sent and read it carefully, and would look to cancel my bill and offer me compensation. As has been a common occurrence in my dealings with BT, she apologised for the way things had been handled so far and assured me that she would now take ownership of my case and would definitely call me back at 2.30pm with an update, even if the situation was not fully resolved at that point. She even re-confirmed my mobile number, but of course, no call ever came.
And, incredibly, this morning, I received another email from BT, telling me that as I hadn’t paid my bill yet, a late-payment charge had been added to it, and threatening me with a downgrade of my credit status.
Again, I feel compelled to emphasise the great frustration and stress that this situation is causing me. This is utter neglect of your duty of customer care, and there is nobody in your confusing maze of customer support phone services who has been able to understand and address any of my issues I have had over this extremely difficult 2 months. Several people have promised that they would take ownership of my case, and would stay in contact with me, but none of them ever has. There seems to be no way to meaningfully communicate with anybody at your end, even while the bills, and charges, and threats and confusing emails are coming thick and fast. This is now proving to be equally true of your complaints procedure – my complaint has been completely ignored.
As I requested in my previous letter (below), please cancel my bill immediately and propose what level of financial compensation you feel would reasonably compensate me for the extreme frustration and stress that I have been subjected to in recent months, which has affected other areas of my life, including my work and family life, and the time and trouble I have taken to try to reach you to get this sorted out.
I include a copy of my original letter below, and am sending this to you both by email and in the post. I would like a positive response within 10 calendar days of the date of this letter, addressing all of the issues I am raising. Beyond this 10 day period, I may take further action, which may include legal action and/or publicity about this case.
Yours sincerely

Update - in case anyone is still interested - Here is my response to them:
30th December 2013 – Our Response
Thank you for your proposal, which we do not find acceptable.
Not only does it ignore the promise that we were made by telephone in October that we would not receive any more bills from BT, as the fact that we were still with you had already been down to your negligence for some time, but it also ignores the abysmal service that you have given us and the resultant stress and personal inconvenience that you have directly caused. An apology and a weak offer to refund the difference between what we pay now and what we paid you is very very far from even beginning to make up for this. Your wilfully ignoring a promise that you had made in October and that we very clearly drew your attention to in our original letter is yet another example of this, as are your over-complicated "final" bills, which are not easy to make any sense of.
You say that you will feed back to the agents involved about the terrible service that they have given. This will make no difference. If only one or two agents had been involved in delivering a terrible customer experience, then maybe this may have helped, but the fact that your service has been so consistently and unswervingly catastrophic in every single interaction (and you will be aware that there are very many posts on forums all over the Internet singling out BT for similarly incalculably bad service) suggests that the problem is in your processes, your training and your staggering lack of customer service ethic. If you truly wish to make changes, your actions will need to be far more fundamental than simply scape-goating a few individuals who are doing nothing different from anyone else you employ. I do not hold any individual or individuals responsible for what BT has done, but BT as a whole.
I intend to refer this case to Ombudsman Services: Communications, but would welcome a response from you before 2nd January if you have anything further to add.
Best Wishes
Guy

SQL Server 2008 is the worst installation experience ever

Sorry but you guys have really messed up with SQL Server 2008 installation.
I've been using SQL server since 6.5, so I would classify as a fan. We were looking at upgrading from 2005, which I was quite pleased with.
The installation experience is the worst I've ever experienced. I am a computer expert, and I couldn't figure out how to install it properly. Why is it that when I downloaded SQL Server Management Studio Express 2008, it seems as though it wants
to install the full database? Why is it when I was asked if I wanted to install a new version of SQL Server 2008 or use a previous install, when I chose previous install, it said that an instance ID was missing, but there was no way to specify anything
else? It drove me crazy.
Why are there so many requirements and restrictions for the installation, when all I want to do is install Management Studio? It's intolerable and makes me never want to upgrade to 2008. Why is the process so terrible when Microsoft is supposed
to have the best UE people in the business?
You guys did a really terrible job on this one.

We have not tried to cluster 2012. We used to cluster; however, we were not prepared to manage the added complications.  The result was that our non-clustered servers had better uptime.  We used to joke about how many 8s we were
getting with our cluster. (To be fair, it did not help that we had a 7x24 SLA with only 8-5 staff.  When the cluster fails to failover, it can be a long time before it is fixed. We eventually got the kinks worked out.)
I understand the frustration. Excellence and stability can be achieved, but product lifecycles can punish those who seek such qualities. Product changes and shorter support lifecycles produce revenue for MS, so I don't see this getting better.
There will be a new OS, new SQL, and a new set of problems the next time around.
I expect things to get worse until we get pushed into the cloud.  A stable environment in the cloud is profitable for MS and clients.  I do not think this is the case now outside the cloud. Upgrading applications to remain
on supported products is very costly. And about the only business benefit of the upgrade is that the product remains on a supported platform and gets security updates. Sort of sound like that blackmail virus? I'd rather pay to have a
patch for new features and focus on application upgrades that improve business processes. Now bug fixes can require a major version change - which will have new bugs. I'm ranting because of some head pounding
I've done this week due to a hard coded limitation introduced in SQL 2012 by design. I'll replace the process, but I wonder how long it will work as my SQL related PSH often breaks with a new version of something.  I'll
stop now. Where'd my Prozac go? Next week is new week, life is good, everything will work,....
PS I actually enjoy the work and think MS products are decent; however, our environment does seem to be more frail and less stable due to MS product changes - even if the products are getting better. Better is worse - what an odd thought.
Randy in Marin

Worst customer experience I have ever had

For a start try googling Bt and watchdog and you will see how bad it is. My story begins with getting a line with Bt this was a horrendous business in the first place as our new house had no connection, so we had to pay to improve Bt's network by getting an intermittent line put in which took weeks ,almost a month, then a fault appeared about a year later the engineer came ,much head scratching as no dial tone ,but Internet worked, he fiddled around with our socket and eventually said the problem was external ,it worked for a few days then stopped and then we got another engineer to come fix it properly it worked for a year .Now exactly same thing has happened again an engineer came fiddled with our socket and said it was the building across the way that caused it ( what I can't get is. If it was the building over the way causing it why fiddle with socket in our building?). , it stopped working a week later same issue, in addition now when reporting the problem to a call centre in India was told that they could not arrange an engineer unless I agreed that if the fault was caused internally in our building then there would be a call out fee of £130 , I refused to acknowledge that I would pay this as the only people to have touched the lines in our house since connection have. Been your outsource partners ,hence how can they blame me for the fault?, I have carried out basics checks as suggested on the site . What worries me now is the following (are they trying to charge me for this second fault?) Fault number:VOLxxx-xxxxxxxxxxx, Date reported:25 May 2012,Date closed:30 May 2012 Says problem was external from house. But the next fault report online says problem is internal and within the house, if the fault is internal ,then it must have been caused by the engineers earlier visit as they are the only ones who have changed or done anything Fault number:VOLxxx-xxxxxxxxxxx Date reported:7 June 2012Date closedpen I will be very very annoyed if this happens

Please edit out your fault reference numbers as this is a public forum. Thanks
Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat or Contact BT ,or telephone 0800 800 150
If you have already tried that, then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Impossible to launch Flash CC 2014 - and worst CC experience ever

Hello,
Let me explain the process here :
I launched Flash CC (not 2014), which I haven't launched since a long time. Then I opened a new AS3 document. And tried to use the brush tool. I selected a brush size. And then it crashed. Yes only that...
Adobe displays a message after crashing saying that they have a solution for this problem of crashing. Cool I think ! I click on the link, but arrive on the new creative cloud 2014 apps.A bit disappointing, but I think that the problem is resolved with Flash CC 2014.
So I download Flash CC 2014. And launch it. And it crashes.... Ok maybe it is a bad install. I restart the computer.
But then Creative Cloud asks to install the new CC Desktop app. F***. It begins to be a bit long to just use Flash !!... (Ok, I can use Flash at this point, but I need to synchronize my files, so I need CC desktop app. Anyway, I don't understand why I should download the latest version as the version I use works great : synchs my file, install fonts, and install softwares, which is the basics I need from Creative Cloud)
Ok I start to reinstall CC Desktop. But it fails !!! Yes F******** !! Error 43. "contact the consumer service". Ok I click. And I arrive on the Creative Cloud Help. BUT WHERE IS THE MESSAGE FIELD I NEED TO SPEAK TO ADOBE ???? OR THE TEL NUMBER OR WHATEVER ??? Where is the consumer service ??? Nothing ! I have to search inside all these forum links and help and find the good link to contact Adobe. WHAT A MESS ! But Adobe is not available. We are friday. I have to wait until monday. But I CAN'T !!!
Yes. Let's calm down a bit. I uninstall CC app. Restart. Redownload CC desktop app. Ok, but where is it on the Adobe website ?????? There are all apps visible everywhere (photoshop, illustrator...) but NO CC desktop APP !! I end up finding it somewhere (i don't remember where), and reinstall it. IT WOOORKS !! youhou. I notice that this new version doesn't do much more than the previous one : synchs files, install fonts, and install softwares. Oh, ok, I can go to the marketplace ! Ok, but, is it an essential feature ? I don't think so... I could have lived with the previous version and save some useful time !...
Ok but but but but.... CC app redownloads ALL my creative cloud files (3 GO) although my folder is already there in my computer, all at the latest updates !! Nevermind... I'll wait. It is already 1 hour I'm fighting with Adobe. So I can go on wasting my time with PLEASURE !!
Ok. Pfiou. Maybe Flash is working now ? Why ? Why not ? But no... Still not working... But there is a message from adobe saying they have a solution for this specific bug. Ok I click on the link. I arrive on "adobe.com". What a joke it is...
So I need a solution, please. How can I do to make Flash CC and Flash CC 2014 work on my MacbookPro 2010, with Mavericks 10.9.3 ?
Thanks
These steps are to describe how BAD the experience is with Creative Cloud at this moment, especially for the support feature. Please make it better. Really better !
And please resolve my problem with Flash CC 2014, which is the first aim of this post. It seems like there are a lot of cool features I don't need but would be pleased to test. The best would be to be able to open the software of course...

Hi Alesclandre,
I apologize for the frustrating experience. Can you send me your Adobe ID, location, and contact details (phone, email ID) over a private message? Click my picture and use the message option.
Thanks,
Preran

X300 Order Nightmares, Worst Buying Experience Ever In My Entire Life!!

Hi,
So I am here writing to rant and also seeking assistance in this matter. I have been trying to purchase a X300 for myself for the past week and half only to have my order cancelled one after another. It started when I placed an order on 01/13/2009 and paid via my Paypal account. I had the Paypal account for over 8 years and have confirmed shipping address on file. On the 19th, I received an email telling me that my order was cancelled because Lenovo could not verify the funds. I called Lenovo immediately and the rep (A very rude guy with broken English) told me that my accoutn was identified as fraud... I was outragious at the time but immediately called Paypal. I was then told by Paypal that everthing was fine and that Lenovo still in fact has a pending hold authorization on the account. I called back Lenovo and was basically told that they don't care and if I am interested, place another order!
Since I really wanted the X300, I did place another order using my AMEX card. To make sure things will be okay, i called AMMEX to make sure that the transaction will go through if presented. I then called Lenovo to have them note the account to call me if there is an issues. After did all that, I received an email a day after saying the order was cancelled AGAIN!! Obviously, I immediately called back and asked to be transferred to a supervisor. The guy I end up spoken to then told me that everything has been cleared and you can now go place another order. I then did that only to find out that my account has been flagged and blocked!!! The guy must be on crack or something! I then called Lenovo (while trying very hard to be cool) and asked to be transferred to a supervisor again. After about 15 min hold time, a lady got on the phone and I immediately told her the whole story. The lady, who has a tone of "I don't give it a frack" told me that the credit card was declined and there was nothing they can do. I then told her that checked with Ammex and my account is in good standing with more than sufficient credit and and that THERE WAS NO TRANSACTION BEING PRESENTED BY LENOVO!! How would they know if the card is bad if they didn't even run it??!!! She then placed me on hold for another 10 minutes and then told me that the problem is happening because i was buying the laptop through the Contractor site (I do work for a company that has access to corporate discount). She told me that if i placed my order through the regular site it will go through for sure.
Okay, so here I am, being a sucker for the Thinkpad, placed another order through the regular lenovo site with a new user id (as the rep has suggested). That was yesterday... so guess what happend today??!! I got another email again today telling me the order is cancelled.
So to cut down the really long story short, I have been trying to get the X300 for a week and half. Being accused multiple time that my payment method are bad (They are not!!!!!!!) and had my account blocked. I had a total of 4 orders cancelled and I feel like I am jumping through hoops just so I can give them my money and beg the folks at Lenovo to give me a laptop... This whole experience has been extremely frustrating and insulting. Almost everyone I spoke to at the company have been non-helping and rude. What I can't get is that how a company like Lenovo, which apparantly don't know anything about customer service, can do business here is the US?
It is just sad that how Thinkpad has fallen to the hand of this company....
Message Edited by Shihx79 on 01-22-2009 01:28 PM
Message Edited by Shihx79 on 01-22-2009 01:29 PM
Note from Moderator: Please don't post the same message in multiple boards/threads as it splinters the discussion. Duplicate(s) removed.
Message Edited by JaneL on 01-22-2009 06:29 PM

Hi Mark,
Thank you so much for looking into this. So far I have called into customer service multiple times trying to get this resolved. I kept being transferred to a sales aget who keep telling me everything is fine now go ahead and placed another order. I even got one rep emailed me after the conversation asking me to put down his sales rep id so he can supposedly "track" my order. The order I placed on the 13th (2D9FRE), paid via Paypal was cancelled because it was said to be a fraudulent account. I then confirmed with Paypal that there is nothing wrong with the account and Lenovo still has a hold on the funds (this authorization hold was not cancelled until I called Paypal myself again on the 22nd). I then tried to order the X300 with my AMMEX cards just to keep on getting them cancelled as I've decribed on the 1st post. (Order # 2D9WYM, 2D9XD6, 2DA18R) I kept being told that the card is bad when it is not, AMMEX confirmed that there has been no authorization request from Lenovo too. I work as a consultant for a large banking/investment firm and needed the X300 due to its features and portability. I never imagined that I'd be treated like a fraudster, and despite that I've made multiple attempt to clear this.
This has been one really really frustrating experience as you can imagine. Again i appreciate you look into this and hopefully fix the issues (or at least, clear my name) for me.
Richard
Message Edited by Shihx79 on 01-23-2009 11:19 AM

EE - Worst customer service ever

Ever since I've joined EE i've struggled with network connectivity both for calls and data. Numerous occasions i've contacted EE Customer Services to try and fix my issues and still they exists. The latest installment of frustration from EE came last week when I spent 90 minutes on the phone being passed around from department to department. Everyone who I have spoken to has been unable to help. 80% of my working day my phone is unable to make calls! Its got to the point where I am now paying for a service that I can not use. Over 15 days ago I logged a complaint with EE via the web service. I received an automated acknowledment that stated I should receive a response from someone in complaints. To this day I have not! I was also promised a call back from an escallation manager on the 27th October 2014 and we are now onto the next day and still no response. The customer service and communication that goes on at EE is appauling. I work for a company that is big on customer service and if I lacked in communication what EE employees do I would be out of a job. EE adverts are very mis leading, super lighting speeds and good coverage is really not the case. Im at the point now where I feel I am within my rights to cancel my contract because EE are not providing me with the service that they are contracted to. I've requested that this should be done without me paying an early settlement charge. However EE are not willing to do this. They would prefer to keep me unhappy. I would be grateful for any information on my rights to cancell the contract, compensation etc etc? ThanksCraig

EE stands for exsasperating experience!!!!!!!!I broke my phone a week ago and all i need from EE is my proof of purchase, I was told wenesday they would post it to me as the cant email it? Why ?Two days later still no proof, so went into watford EE shop to see if they can print it off.Oh no we cant do that because you bought the phone online.Phoned EE again and was told they can email it out , but only to the Watford EE shop.back i went watford EE were they seemed most surprised that this could be done. They gave me the email i then had to call EE on my mobile ( evidently the shop cant phone customer services?) they sent proof of purcahe . shop printed it out , happy boy.got home nad all they have printed is the email and not the attachments ie proof of purchase whih is what i need!!called EE to explain and i have to go back to shop. Why cant they just email it to me the customer. it is my contract!!SSo one week and still no phone Well done EE as soon as my contract expires im off to vodaphone.

Worst User Experience EVER.

So today on this beautiful day I decided to pick up this Nokia E71 I have and see if I can get it to work. I thought this might've been a nice experience but, oh my, was I wrong! This has been a very frustrating experience since the start.
The phone is sluggish and crashes all the time. There are two things this phone needs to succefully do at the moment, which are: have a functioning browser and run whatsapp. The build-in browser is terribly designed and crashes at every other click or so, so after about seeing it crash 10 times I decided it was time to install a different browser. I forgot Nokia is incapable of making functioning software so I should've done this straight away. (Bonuspoints to Opera Mini for being awesome, quick, not-crashing and well designed). So in Opera Mini I could finally download Whatsapp only to have it show "Initializing" forever and then crashing. Perfect! This is starting out great!
But then I thought, hold on a sec, maybe this phone just needs a reinstall. The OS on this might be ancient and dire need of replacment. Time to install to latest fimware, says I! So I fired up my PC to install the "PC suite". Installed it, ran it, made a back-up, clicked the install new software button only to be led to a website where to download more software. Disappointing, but sure, I'll install it, I'm a nice guy. The more nokia programs on my PC the better, I hope they idly sit as lots of background processes eating up my CPU cycles and RAM.
Installed it, ran it, no such luck this time. The nokia software updater app doesn't run Windows 8.1 (disappointing, again). After some googling I found out it should run in compatibility mode "vista SP2". Changed settings, ran it again. IT RUNS! Now we're getting somewhere. Downloaded the update, clicked install the update. BAM! BSOD-time! The nokia update app actually crashes my pc and lets the phone hang in limbo. I assumed I lost the phone by now but it booted up again. Tried to update again with same result. Phone still worked, PC needed recovery to work again.
Well, so much for getting a fresh install I thought. This crap is destroying my PC. We can't have that now can we. Disconnected the phone and removed all nokia software. Let's see if I can get the phone to reset to factory settings. Searched the phone options, found factory settings option. BAM! Back to factory settings it is.
Or... not? What I got when I booted again was only some minor changes to the visual appearance of the phone aaaaaand.. the same buggy browser, the non-working whatsapp I Installed and the sweet opera browser. So much for factory settings.
So.. I thought.. doesn't Nokia have some kind of app store/google play-variant? Lo and behold, the ovi store! Which.. well.. doesn't work (I'm starting to see a pattern here). If I click the Ovi store icon it shows me a splash screen,, and eventually crashes. Hm, well, perhaps the ovi store needs reinstaling to be fixed. Found the app manager tool in the phone, removed ovi store. Went to the ovi store website (in opera!) but found out that if you wanted to download the ovi store app you needed to be logged in.
Sure. Went to the website on my pc, created an account, activated it, picked up the phone again and tried to login, typed in my details but there is no actual login button (which there is obviously, if I open the site on my PC) cause it is hidden behind images of the site that for some reason load OVER the login button. Apparently the site doesn't load in Opera, which is probably Nokia's way of saying; use the built-in browser! *evil laugh* So the other browser then? Yea, tried that. It just crashes when I click on download.
I'm done with this.
I wouldn't even give this phone to my worst enemy. You can't torture a person that much. I'm so pissed off right now because of the time I've wasted on this that I mistyped my username when registering this site.
Thanks for reminding me why I don't use your products or services Nokia.
Solved!
Go to Solution.

User scoobyman send me a message on how to perform a hard reset, which, amazingly enough, worked like a charm! (scoobyman: keeping these three keys depressed * 3 green keys whilst powering on until Nokia "Shaking hands" logo appears)
I have since then installed the Ovi Store, Whatsapp and Opera Mini. For the time being, this is what I want and it currently does, so this makes me a happy panda.
And to all the messages about this being an old and obsolete phone. I'm aware! I haven't bought this new, nor am I using this daily normally. I am actually an avid user of 'my precious', a samsung galaxy s4! This phone is my princess and I love her. But, however, sadly, last weekend I went to this awesome party and various types of liquor and an assortment of chemicals later I woke up in my bed (phew..) the next day and it dawned to me that the touchscreen no longer worked. (at first i thought this must've either been a dream or a hallucination) However I had no recollection of how this happend.
Luckily enough for me my precious was only 11 months old and my country has laws that say you have a 12 month warranty on phones. I was helped by a very friendly, slightly overweight turkish man in a red polo called Bekir in the Vodafone Center in my neighbourhood who said it 'could' take up to 3-4 weeks for my phone to return to them if they send it to the repair center. However! I have access to there service center web interface which shows in what stage the repair is and apparently it's being sent back to the Vodafone Center today! Hurrah for boo-..I mean the Vodafone Center! Hopefully the same very friendly, slightly overweight turkish man in a red polo is working the day I can pick it up, so I can drink some tea with him a smoke a waterpipe in celebration of multiculturalism and samsung phones and Android in general.
Perhaps we'll swap some points about the Nokia board of directors destroying their own company by not bringing out any proper smartphones for years and keeping to their oldschool designs which nobody wanted anymore.And when they did started to bring out smarthones it was WAY too late. It is unbelieveable how a once proud and amazing company like Nokia is reduced to almost nothing and even bought by the evil Microsoft! The people responsible for this should be deeply ashamed of themselves!
Anyway,, before this post turns into another rant. I only have to use this phone for a couple days more until me and my precious are once again rejoiced in eternal happiness and fullfillment.

Worse Customer Experience Ever

Just got off the phone with a Verizon Customer Service Manager {edited for privacy}, he was rude and did not solve any of my issues, box still not working and Verizon still changing my rate that we had signed up for. On the phone for an 1hr and 40 mins and he says we do not give credit for inconvenice, what about just fixing my issues.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Retina macbook pro, worst purchase experience ever

I bought my Macbook pro at the beginning of July. Specs were 2.6ghz processor, 512 drive with 16 gb of ram. First mac I ever purchased. Sold my windows laptop which had similar specs and had worked a charm but the enticement of the new pro was too tempting.
It took about 3 weeks for it to reach me.. not bad...
<That is where the nightmare began.>
Before I use a computer, before i trust it i like to stress test it. On a PC this is easy you just run pcmark for a few days if no fail, everything is great.
On a mac you run hardware test.. Ok... so I run it. Low and behold.. it freezes after a bit... Hmmm.. not much on the net about that... Try it again and it passed for 14 hours... ok..
That evening.. Go to use one of my hard drive.. The OS claims it failed.. Un repairable, copy what files you can... But.. 50% of the files are missing.
Ok.. well Im in good shape. I run 4 hard drives one is a raid 1 array. 90% of my files were backed up.
<This is where the monster comes in>
Suspicious I take my mac in to be looked at by a genius. The genius is astute and says.. well It passes all our tests if this keeps occuring we will replace it since it is brand new.
I go home.. And start using it... It eats another hard drive and fails the hardware test again. Ok.. I still have my raid array. I call them. Please replace this POS. Sure they say.. no problem its just going to take three weeks...
Three weeks.. But I work with my computer it is my life line.. Well it seems to work fine except it has assainated another hard drive.. But it couldnt take down the raid.. It tried, but the raid rebuilt itself. Safe.. I thought.
Fast forward one day. It killed my raid disk,
This computer, this peice of aluminum garbage is toxic. It is trying to destroy my life and I have to life with this thing for 3 weeks while I try desperately to juggle my hard drives reformatting and only leaving one online in hopes it will last a day, maybe two.
This computer is ruining my life.. Time to order a new one from the mac store? 7 days.. Time for me who waited a month only to get a destructive non-functional tool? 3 weeks.
Thank you apple for ruining my life with your assembled in china non-QC controlled data assassin.

There are some good points here.. thank you for the assessments ha ha...
Unfortunately I cannot go back to a Windows PC. It was a long drawn out decision to go to Mac and the reason why was.. Efficency. Even with lesser hardware the Mac offeres a smoother operator experience. And once you learn to navigate it it is quite user friendly.
It is true I am a Mac newbie but by no means am I a computer newbie. Macs have a huge amount in common with a windows PC and any/all operations I do I researched first. So - yes my initial drives were NTFS, but I installed an appropriate third party plug in to allow my Mac to read them, I then formatted the Raid array to a nonencrypted Journal format and one external to exfat just in case.
It is not a problem with mountain lion or mac usage. This notebook is a destroyer. A informational anarchist, firebombing storehouses of information. It kills drives swiftly and efficiently and if you try to repair them it garbles them.
One poster mentioned it was sheer folly to switch over to a new computer system without keeping my old one as backup. This seems par for the course because you shodl always have a back up however there were two reasons I did not do so
1) I got a good offer on my PC, tech changes so quick that the value drops monthly, not annually, to wait was to lose money and the macbook was expensive so wanted to cover some of the cost
2) I have NEVER had this computing experience before. I have had computers that acted funny, blue screened or otherwise failed and there was always the potential that such could corrupt a hardrive or a portion of the data if it was writing to the drive but I coudl not anticiapte actually been locked in a room with a cat that almost seems intent on eviscerating my data. The experience feels like I am literally under assualt. I also would not have expected that Apple, having shipped me a dysfunctional unit (Don't they run hardware test before shipping? Seems criminal to have this kind of QC failure) would make me wait three weeks to replace it. How is that justified when they ship new units in 1 week? I foudn the same experience previaled when I ordered my Macbook, because I ordered it earlier and they later updated shipping dates to 1-2 weeks form 3-4 weeks people who ordered after me were getting their computers before me even though I paid for priority shipping. It seems to me that their policies are more bent on making new customers happy rather then ensuring people who already purchased are happy.
That said with "generic" mac items its being great. My service with iphones and ipads have been excellent when they can just substituted things. It seems to be the customization process that causes the difficulties.

Worst Customer Service Ever!!!!!

I bought an Air Conditioner online which kept tripping every few days. I was under the impression that it is Best Buy and the return policy should be at least 30 days if not more. I called them after 3 weeks and they refuse to take it back even if the product did not function properly. I offered to pay the restocking fee even though they sold me defective product and they refused to do that. They said that i can have it repaired but i can not return. I just don't want that product as I am not happy with its perfomance.
I think if they kept treating their customers this way, they will close soon.
Is there a CEO or someone with authority reading this and can help or should I just say goodbuy to my $600 and never ever do business with Best Buy (or should i say Worst Buy?)

Hello msurani-
I am sorry to hear that the air conditioner you purchased from us was not working correctly and that when you chose to attempt a return, you found out you were beyond our return and exchange period.
Just like you, Best Buy does expect the manufacturer to provide us with a quality product to sell to our customers. We stand behind that product generally for 15 days under our Return & Exchange Promise found here and on your invoice. We do allow 30 days for My Best Buy Elite members and 45 days for My Best Buy Elite Plus members to do a return or exchange. We would not be able to honor your request for a return on this product.
Beyond that period, you would potentially be covered under the manufacturer warranty, which generally will only allow for repairs or potential replacement. If this unit is not working correctly, I would recommend contacting the manufacturer about potential service options under their warranty.
I apologize for any disappointment that this may cause you.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Official complain, Rudeness,worst customer service ever

called verizon customer service and the loyalty program office for over 10 times since Nov 6th, they can't adjust my bill as someone deleted the comments that the loyalty department put on my account ! my bill shows error and my plan keeps fluctuating !
ironically , the verizon customer service can't call their appreciation/ loyalty program office to fix the problem and I keep calling both offices and keep waiting on hold for a very long time until a customer representative replies with No one helped me out !!! most of them are extremely rude and they don't do changes according to the offered plan discounts .
can someone fix my bill starting Nov 6 to be 6GB +2GB promotion with $60 ( promotion from royalty program) plus the regular 18% discount ????

I'm not customer service, just another customer, however I've been around Verizon and these forums long enough to see that what you are asking is not likely to happen.
Yes, there is a loyalty plan for $60.00; it has 2GB data and unlimited voice and text for one line. It may qualify for a recent 1GB bonus data for two billing cycles. It does not qualify for any employee discounts (the 18% you mentioned) as it is already discounted and you can't combine discounts.
I'm not sure where the 6 GB and +2GB are coming from - 8 GB plus your minutes and text for $60 is not a currently offered plan. Even if you were offered this on a loyalty plan, it could not be combined with your 18% discount; that's only applicable on the data portion of a More Everything plan, or a portion of the service on the old legacy plans (which it doesn't sound as if you have anymore).

I bought an iPhone and returned it. Now my current phone won't receive messages from iPhone users. It believes it's sending it my old phone as an i-message. A true nightmare. They says it's not their problem. Worst customer service ever!

Really disappointed with Apple. Terrible service!

To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.
Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple IDpassword.

Indesign XML support frustration, my worst customer experience ever

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