Xerox, Win 7, Adobe printing issues

HELP...2 New computers are Windows 7 with CS4 premium on one and CS4 Standard on the other
PROBLEM: None of our Adobe files will print correctly to our 2 Xerox printers (7750 and 6350). Even though page layout is correct the documents are printing extremely reduced. We have downloaded and installed the Windows 7 Drivers from Xerox -- but this did not correct the problem. Also it is only the Adobe products (All) that don't print correctly. Big problem for a small design firm.

PLEASE!!!! Is there anyone I can talk to about our problem with CS4, Windows 7 & and Xerox print issues. The Adobe software is the only one that seems to have a problem printing and since replacing our Xerox printers (7750, 6350) is not currently an option, I need a resolution.
We are a small design firm and I have 4 licenses for CS4. We generally upgrade every other version -- which means we would be investing in CS6 when it is released. I know we are small potatoes in the Adobe world, but this is business and I can't imagine (just looking at all of the threads online), that someone is not working to find a fix for this.
We have downloaded and installed the latest Win7 drivers for both printers. This did not resolve the issue.
HELP -- This is very frustrating. Right now we are saving everything as JPEG files to print -- not a good solution for a graphic design firm.
Kim Boston
BCi Creative
509-465-9775

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Adobe printing issues

We have a situation in which we need our adobe program to default to a different printer than the windows default printer.
Example:
We have a dot matrix printer set as windows default printer. We have to keep this as the default printer because we use a program called ADP and it has to have this printer as a default to work.
We also have a color laser printer that we print with one of our websites that uses adobe. The website automatically prints to which ever printer is selected in adobe. We do not get an option to change it. So it always prints to the dot matrix printer.
We have found a trick in which we can open adobe, print to the color laser printer, and go to the website and print and it will go to the color printer, but we have to do this all the time.
Is there a registry entry or something in which we can change the default printer in adobe? I have read about something with adobe remembering the last printer used but I think it is in version 8 or higher.
Unfortunately, we current have to use version 7 due to some incompatibility with a website we work with.
Any help would be greatly appreciated.

PLEASE!!!! Is there anyone I can talk to about our problem with CS4, Windows 7 & and Xerox print issues. The Adobe software is the only one that seems to have a problem printing and since replacing our Xerox printers (7750, 6350) is not currently an option, I need a resolution.
We are a small design firm and I have 4 licenses for CS4. We generally upgrade every other version -- which means we would be investing in CS6 when it is released. I know we are small potatoes in the Adobe world, but this is business and I can't imagine (just looking at all of the threads online), that someone is not working to find a fix for this.
We have downloaded and installed the latest Win7 drivers for both printers. This did not resolve the issue.
HELP -- This is very frustrating. Right now we are saving everything as JPEG files to print -- not a good solution for a graphic design firm.
Kim Boston
BCi Creative
509-465-9775

Adobe printing issue

all of a sudden today I tried to print a PDF file and the font is huge and only a portion of the page is printing.
Never had an issue until today
can someone help

From the Print Dialog, is page scaling set to None?
What version of Acrobat; 8, 9, X
Reader, Standard, Pro?
OS?
Does the Print match the Print Preview window?
(A screen shot of the Print Dialog might help beyond the above)

[Applet]Printing issue with pdf files on Xerox 4595

Greetings !!
I'm trying to print to a Xerox 4595 printer from a Windows XP station (limited account) using a Java Web Applet.
This applet generates pdf files which have to be printed.
The Xerox 4595 uses a printing queue that is detected by the Applet.
The problem is the following: usually when printing a simple local file from this computer there is a box that asks you your login to let you create a job and then print.
When using the Java Applet, there is no way to have this print box displayed. We have the Java Print Dialog but once clicked on "Print" there is no box displayed to pass the login to the printer and let us print.
Is anyone already worked with Xerox 4595 and experienced such issue ?
How can I, using the Java language and modify the Applet, ask the printer to send me the dialog box asking for the login ? Without this login no jobs are accepted and we can't print the generated pdf files.
I looked on the printer queue settings and it seems that the Xerox uses the IPP to communicate with the local computers in the office.
The server from which the Applet is used is a openSuSE Linux Web server (apache2)
How come using Linux workstations any pdf files are printed (on shared printers such HP laserjet) and under windows there is jammed characters and sheet feed instead ?

A lot can depend upon which app your are using on your tablet device, the same applies to computer programs but apps are much worse.
Which app are you using?
I would try the free Adobe Mobile Reader. This product seems to support more features than other apps.
There could even be issues with the type of tablet you are using. The Apple line may work better then Android devices since there is QA check and approval by Apple.
Another factor is the how the PDF was created.
How well are the maps displayed on your laptop or desktop? Try different values of zoom.

V10.1.5 upgrade - Adobe PDF printer issues - font embedding

Hi,
Accepted the 10.1.5 (Acrobat Standard) upgrade. Have started having "Adobe PDF" printer failures with MS Outlook 2010: Font embedding issues.
Is there a setting somewhere I need to tweak to tell it to substitute with another font when it runs into licensing issues?
I've re-installed CutePDF as a workaround, but would prefer to use the Adobe printer.
save-as-filename.log:
"%%[ ProductName: Distiller ]%%
%%[ Error: LucidaSans cannot be embedded because of licensing restrictions. ]%%
%%[ Font vendor (B&H) does not permit this font to be embedded in PDF. ]%%
%%[ Error: invalidfont; OffendingCommand: xshow ]%%
Stack:
500
/l
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%"
Regards,
JD

In the settings file you should be able to set to continue even if the embed fails. In that case, I think you will simply have the PDF without the one font being embedded. You can also set to never embed it in the settings file (if you can find it on your system).

SAP Adobe Print forms - Issue with Chinese characters

Hi All,
We are using SAP Adobe Print forms to create a business document. This is designed using Adobe Life Cycle Designer (ALD). The form is displayed in Chinese language. The requirement is to display captions for few fields in bold.
When designing the form we have put the caption as BOLD but when the actual form is generated only few characters are displayed in bold.
I am not sure if this is problem with Adobe Reader or should there be any specific fonts to be installed in the ADS server?
Please let me know which all font packs needs to be installed in the local machine?

Hi Pat,
Thank you again for your reply.
Now, I changed the font in the designer to "Adobe Song Std L" and made the text as "BOLD". Then I get a message
The following is the Designer screen shot.
Questions:
1. Does "Adobe Song Std L" support characters in BOLD?
2. Do I need to install any of those BOLD fonts? If so, where can I get them?
3. I understand that the BOLD font needs to be installed in the local machine (where the design actually happens so that the font can be specified), the ADS Server (where the actual PDF is rendered) and also in the viewers local machine (where the PDF document is viewed). Is this correct?
4. Is the font a freeware or will there be any licensing issues?
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Adobe Reader X printing issue

Hi there,
since we implemented Adobe Reader X in our testing invironment, we habe a printing issue with some of our printers.
In our main network we use Adobe Reader 9.3.4 and with that version therer are no problems with any printer.
Even if a document was printed by a user as more than 1 example, on some printers Adobe Reader prepares the document the many times the user wants to print it. E.g. the user wants to print it out 5 times, Adobe Reader prepares it 5 times for the printer, then it would be printed out.
This is a major problem if a user wants to print out documents with more than 20 pages more than 50 times...
This problem first appear with Version X of Adobe Reader and I didn't find anything about that.
Can anybody help us with that. If more information is regarded, I would to my best to publish...
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Can nobody help with this request?

Can anyone help me troubleshoot duplex printing issue to Xerox 8560?

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Solution may be found if you search in the "More Like This" section over in the right column and by contacting Xerox tech support.

Part II: Adobe Print Forms with Web Dynpro for ABAP. -Practice issue

Hi,
I am practicing Thomas jung Tutorial on Adobe forms [Part II: Adobe Print Forms with Web Dynpro for ABAP|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/media/uuid/a3e2f018-0b01-0010-c7a8-89deb6e63e97].
I am trying to complete this and looks like this tutorial in not complete.Anybody can help me in completing this until we get a preview of adobe form?
FYI.. Ic ompleted evevrything in tutorial and I am waiting to complete and test.
Rgds
Vara

Thomas,
Here is where I am stuck.
Wrote this code in ONACTIONSEARCH.I am getting my entries in internal table ISFLIGHT.
but unable to bind it to adobe form and show in the form.
* SELECT statement
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    select * into corresponding fields of table isflight from sflight
    where carrid = ls_data_selections.
* navigate from <CONTEXT> to <ADOBE_DATA> via lead selection
lo_nd_adobe_data = wd_context->get_child_node( name = wd_this->wdctx_adobe_data ).
* navigate from <ADOBE_DATA> to <SFLIGHT> via lead selection
lo_nd_sflight = lo_nd_adobe_data->get_child_node( name = wd_this->wdctx_sflight ).
lo_nd_sflight->bind_table( new_items = isflight set_initial_elements = abap_true ).
Error is Access via 'NULL' object reference not possible.
FYI.. I just dragged and dropped 2 elements from DATA to Adobe form.what are the other changes do i need to do in form gui elements so that it shows the internal table contents?
this would really help me..
Rgds
vara
Edited by: Vara K on Jan 21, 2009 5:51 PM

Mac O/S X with CS3 printing issues to a Xerox

I have multiple systems running 10.4.x and 10.5.x using CS3. We can get Acrobat to print when we select "Print as Image", all other applications in the suite will NOT print until we convert them to a PDF. Things were fine when we were using CS2, but once we upgraded all our systems to CS3 we've had nothing but printing issues. What can we expect when CS4 is pushed out?!? Does any one have any recommendations how to FIX this printing problem, we've reloaded our print drivers multiple times, but NO luck?
Thanks for any ideas or resolutions.
Bob

Reset the printing subsystem and then make sure you install the latest
printer drivers.
Mike

Adobe Bridge issue with index.html files

Hi, I have a perplexing problem.... Three weeks ago, I created a web photo gallery in Bridge. I transferred it to my website via FTP and it worked like a charm. Three days later I created another web gallery transferred it to my website using my ftp and the address of what I uploaded takes me to a blank page. I contacted my web hosting support and was told it looks like an issue with my index.html file. Here is a link to the gallery that is working: www.janieblanchard/com/galleries/prettylights/index.html
Here is the link to the site that is not working:
www.janieblanchard.com/galleries/macrogallery/index.html
Any advice would be so helpful, I've spend too many hours trying different galleries and uploading multiple times.
Thanks!

What exact camera make and model?
What specific, exact version of Adobe Camera Raw (ACR) plug-in?
What specific, exact versions of Bridge and of Yosemite?
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Adobe Printer In Acrobat 8.1.5 Hangs in Windows 7 Pro X64

I have been trying to find some info on why the Adobe Printer Hangs when it prints. I Have Acrobat 8.0 & upgraded to 8.1.5 as a possible fix but so far to no avail. At least the Adobe Printer is listed and attempts to print but then it "Stops Responding" . Of course I have Windows 7 professional & noticed around the forum allot of answers deals with upgrading to 9.0 , but has anyone a fix for the adobe printer fix? All functions work great other than the Adobe Printer function
it makes no sense to upgrade makes more sense for Adobe to make a patch to fix this issue as a gesture to loyal customers ! or is it greed? Any hints on a fix?

If you update AA8 (now at AA8.2.4) you may be successful. Part of this is a Win7 issue and part is a X64 issue. I think at least AA8.2 is needed for X64. Open Acrobat and do an update, or download all of the updates after 8.1.5 from the Adobe download site and install them (in order). If that does not do the job, I don't have other ideas. But that is your first step. The other is to search the forum for the wealth of comments on AA8 on Win 7.

Reader 10.1.3 Kyocera Print Issue

Hello,
we are experiencing an Print-Issue in one of our field offices in Austria.
After we deployed Acrobat Reader 10.1.3 (from 9.5) the employees in this Office were no longer able to print on an Kyocera FS-C5015N(via Network), when they try to print any PDF they get the following error message : "Adobe reader has encountered a problem and needs to close"
Because this Kyocera is only in this office we cannot reproduce this Issue somewhere else.
We are running Win XP Sp3
There is no other PDF Software installed
What we already tried :
- Re-Install Acrobat Reader 10.1.3
- Re-Install Printer on the PCs
- Re-Install Printerdrivers
- Re-Configure Printer Settings
- Re-Configure Printer Network Settings
- Disable "Protected Mode on Startup"
- Disable "Show PDF in Browser"
- Enable the "Print as Picture" setting
- Different PDFs,
- When we Print to another local Printer there is no Problem(but thats a small&slow one and just our Emergency Solution)
- After we Re-Installed the Printer on the PCs the first printing attempt works without Problems
- Tried to print over the Network from my office (Vienna) on this printer -> same Problems
- Also some other "tricks" the local IT-Expert tried
So my question is, if anyone is experiencing the same Issue on this Kyocera or any other or can give me any Feedback according this Problem.
Thanks !
Dominik Brinnich
AMOS AUSTRIA GMBH
Information Management
[private information removed]

This is a public forum; please do not post your email address or other private information.
Regarding your issue; it appears you have already tried everything possible - I have no other ideas what to try with 10.1.3.
The only solution for now I can see is to revert back to 9.5.1; is this a problem for you? This should be only temporarily until a new version of 10.x or 11.x becomes available.

Printing Issue - Custom Media Sizes, InDesign CC/Mac Mavericks

Hi all,
I've got a strange problem that I hope someone can provide some insight to. Perhaps this is a bug, but I'd rather ensure that there isn't something here that I haven't understood.
I have a project that I periodically modify and re-print on custom size media (3.25" x 7.36"). I've used the same Id document and workflows since, probably, Id 2 or 3, updating each time to the latest versions. The problem may be in the way Id CC interacts with the MacOS X printing system. The printer in question is a Xerox 8550.
The project is a one page table printed on this particular card stock. What's happening is that the printable area on the stock isn't being fully used - the top and bottom of the media aren't being printed - thus the top and bottom of the content is being cut off, in a way that wasn't an issue previously.
The printer control panel prompts for and accepts the media size correctly (I believe these printers have checks to ensure media fed matches the printable area; the Phaser engine doesn't like printing "off the paper").
Again, the same document has been used for many years, so I've tried the following steps to isolate and remediate the problem:
Document Setup: Custom Page Size, verify correct for media.
Print dialog: "Page Setup..." format for (custom media size defined for OS X), also verified to be correct for media.
Print dialog: "Setup", paper size Width and Height, correct; orientation correct, offset and gap 0p0, scale 100%.
Print dialog: PPD correct.
Recreated document, re-entering sizes and verifying setup. No change.
Created a test document, with same settings, and a scale extending outside of the printable area. The specs for (and my experience with) the printer are that the printable area is 5mm from the edge of the paper. The result of the test is that the content is cut off at 10-11mm from the edge instead.
Exported PDF from Id. Printed using Preview, same OS X page setup configuration. Printer prompts for correct media size. Content in test file prints as expected, to 5mm from media edge.
Printed test document from Acrobat XI, using "Actual Size", "Choose paper source by PDF page size", and "Use custom paper size when needed". Printer prompts for correct media size, content prints as expected, again, to 5mm from media edge.
So, in brief, exported PDF prints properly (and this is a workaround), but it's a pain that Id has this issue. All software involved is up to date. I haven't tried to dig into the PPD, as PostScript isn't one of my areas of strength, but I'm reasonably sure it's correct. I've also tried a similar test using Letter-size paper, and that also prints to 5mm.
I'd love to get some feedback on this. Many thanks.

For what its worth, I've been trouble shooting this issue with Adobe / Xerox / Apple for some time now. Here are my findings so far:
--------------------------------------------------Adobe's final response after a very long help ticket--------------------------------------------------------
This Email is in regards to the case related to the adobe application and Printing issue ,
As checked we were able to see that application is able to create the document with correct size , when checked within Adobe Pdf properties the size was showing as per document specification and when we tried to print the same , the document was showing the same values carried forwarder to the printer and in the preview it was showing the same specific setting of the document size in the printer previewer
It was during the printing process the same value are not being calculated correctly as per our interaction , you were able to use the same in the previous version of Mac 10.8. 5 , please check if there is any update available for the 10.9 version of mac and if it would work on the same ,we would request you to contact your printer help support for the same we are leaving the case open and would request you to call us back if there is any further issue on 800 833 66 87
Thanks and Regards
Jatinder
Adobe Technical Support
--------------------------------------------------Xerox's response, after an escalated level 2 ticket--------------------------------------------------------
Here the Decline from 3rd Level Engineering.
2nd Level Reference #: 19458297
Customer Name: VDB REAL ESTATE
Product Model: Phaser 7800
Problem Summary: Scale is incorrect when printing PDFs on custom size paper in OS X 10.9
Decline Reason: App/3rd party Issue
Note: I tested using the included process steps:
STEPS TO REPRODUCE-
I tested using a PDF that was 6" x 8.5".
In Acrobat or Adobe Reader, choose File > Print, go to Page Setup and create a custom page size of 8" x 9.5".
In the Acrobat dialog, set the size to "Actual size".
Print this to the device, note that the image is about 7" x 10".
Interestingly, in the Acrobat dialog, if "Choose paper source by PDF page size" is selected, the previewed page size is not that of the document, but instead shows 10.13" x 7.17". This size will change if different printers are selected.
Scaling is not an issue when printing to standard page sizes.
I was able to recreate the issue on a Mac running OS 10.9.1 using the Xerox 7800 print driver. I then tested on Mac OS 10.9.1 using a generic Postscript driver and also recreated the issue. This indicated that this is not a Xerox driver issue. I then tested on a Mac OS 10.8.5 using the same Xerox 7800 driver version and it worked as expected without scaling the image.
Mac OS 10.8.5 uses CUPS version 1.6.2 for printing where 10.9.1 uses CUPS version 1.7. I believe this is a CUPS issue and you will need to work with Apple to resolve it.
You may appeal this decision by replying to this email and providing appeal details.
Regards,
Faye Hanley
Technical SPAR Administrator
Technical Escalation Support Office
Xerox Corporation
400 Main Street, Suite 2040
Saint John, NB, E2K 4N5
Phone: 1-888-380-9422 Opt 4
--------------------------------------------------Apple's response, after an escalated ticket--------------------------------------------------------
While using 10.92 with Xerox Phaser 7800DN (2.94.1 PPD - Installed via Software Update), PDF at a custom page size was sent to spool folder via Preview was correctly sized, however the document produced by Adobe Reader appears to be icorrect. When using Preview the PDF printed to a custom page size at 100% scale comes out the proper size.
Carol West
Apple
P.S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 Ext. 85789
**this is a paraphase of what the engineer (Clay) sent back to Carol West who was assisting in my help ticket. She was not allowed to send me the engineer's findings in email, she was only allowed to read it to me over the phone as I typed it out.
Basically go back to Adobe and ask for help there. I guess at least the circle is closed as I am back to where I started.

Printing Issues in CS6

When I try to print from CS6 on a MacBook Pro running Yosemite 10.10.2, the Print function is grayed out and not live. I cannot print from CS6. Any thoughts on how to make the print function active?

Is your Photoshop updated to Photoshop CS6 13.0.6?
Have you tried trashing prefs:
To re-create the preferences files for Photoshop, start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
Note: If this process doesn't work for you while you're using a wireless (Bluetooth) keyboard, attach a wired keyboard and retry.
Important: If you re-create the preferences by deleting the Adobe Photoshop CS6 Settings file, make sure that you only delete that file. If you delete the entire settings folder, you also delete any unsaved actions or presets.
Reinstalling Photoshop does not remove the preferences file. Before reinstalling Photoshop, re-create your preferences.
NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here.
Mac OS
Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.
Can you print from any other application?
Do you get an error message? What does it say exactly?
Without more information, no one can help you.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
A screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Xerox, Win 7, Adobe printing issues

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